David C.
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Customer Reviews for Up Top Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Up Top Towing
Jimmie R.
Greeted when I arrived and assisted my disconnecting the trailer.
Michael R.
They were closed when I needed to return the equipment which made it difficult.
Philip M.
Your agent Roger was very helpful and competent. Give him a raise.
Joe A.
We used this small truck during a recent fire evacuation. We twice had to extend our planned usage. The U-Haul team was considerate and helpful throughout. So greatly appreciated by us! Joe and Mary Liz Adair
Teddy I.
perfect!
Graham M.
Very nice new Chevrolet pickup truck. Ran well and got the job done.
Jacquelyn T.
I ordered mattress bags when I made my reservation the day before pickup. When I went to pick up my truck the guy said he didnt know I got them and sold all of his earlier that day and didnt know how to refund me.
Hank P.
The chain connectors were poorly designed as they constantly dropped off.
SUSAN Y.
Great customer service!
LEE C.
THE PERSON WHO HELPED ME WAS EXCELLENT
karen R.
There was a lack of onsite parking for leaving one's personal vehicle while using the rental. Employee on site was 4 stars.
Bob M.
Have the equipment there that was ordered two weeks in advance.
Kevin M.
The guys at up top were awesome to work with. I rent a truck to deliver cabinets from my shop to homes, this will be my go to place
Terry T.
Made reservation with Roger in Estes Park. He also served me when I came to pick up the truck. He was very kind on the phone dealing with a person who couldn't decide if they wanted to reserve a truck with a credit card or not. Also very friendly to me! He is an asset to the company. The only downside was that he was the only one there, so the checkout procedure took longer than I expected.
eric B.
The young man that help me was awesome. High energy and a fun guy.
Cathy C.
Roger Rodger was VERY knowledgeable, friendly, professional, accommodating, and competent with the technology for reserving the vehicle.
Douglas C.
Customer service was outstanding!!
David R.
I gave the key to a fellow at this location and he sort of grunted and walked into the office. I asked him if i needed to do anything (thinking checking the mileage, inspect the vehicle, make sure the blankets that I rented were in the unit, seeing if I went over the mileage) and he said no and walked into the office. So I don't know what kind of charges I might be getting and not knowing if after paying at the pick up point, I am good to go.
Brad B.
Went great
Jillayne A.
Truck was clean, it made the trip from Colorado to South Dakota without any issues
Paul N.
Drop off without anyone there after hours was a breeze. UHaul makes it eas
Daniel D.
My truck had dog hair, empty soda cans, and food crumbs all over the cab which was surprising and disappointing, especially given the COVID19 situation. Cleaning the truck between users should be a given. I also did not appreciate the number of times I was told "sorry, but your truck is no longer available at this location". I was tossed around to 3 different locations within the final 24 hours of my moving day. My reservation was in no way honored, despite having made the reservation 3 weeks in advance of my moving day and ended up driving an hour away to pick up my truck. I complained about my service multiple times and said I was frustrated and disappointed and nobody seemed to care. This was my first time using UHaul services and I think it will be my last. Did not feel like an appreciated customer at all.
Karen R.
They were very accommodating.
Piero O.
The young man working here while his dad recovered from surgery was excellent. I spoke to him a couple times on the phone before renting. He helped save me money and shared local information about the days and time the dump was open. I noticed they rent passenger vans and SUV's also.
Kraig R.
Nothing
Ken B.
Don't make your customers go a 100 miles out of the way to pick up the u-haul. That's pretty sad that a customer has to pick up the u-haul that far away. Hire some more damn employs so they can deliver the u-haul to the location where the customer originally contracted through.
Andrew D.
Excellent service!
Jane F.
Check out takes a long time.
BAZZEL V.
I have dropped my trailer off at this location on two different occasions and on both times the staff was professional, kind and efficient. He is a great representative for UHaul.
Richard S.
Business office extended my contract without cause and bothered me about the turn in paperwork without checking with the rental agent about the return which was on time. A very poor practice.
Guly F.
Jordan has great customer service and did an excellent job throughout the transaction.
LYLE H.
Was happy to see that they rent cars here.
Reggie S.
Convenient location.
Martin G.
Nothing, Jordon took good care of me!
Ross S.
I had a good experience except for 1 major issue. I went to pick up my truck at 10am but I only received the keys at 11am because there was a terrible system problem and U-Haul was unable to process my booking for such a long time. I had to speak to one person, who then gave up and transferred me to someone else, the next person also gave up and had to put me on hold and get her manager and then finally after about an hour of waiting time they finally got things sorted out on their end. I was rather annoyed from the wait and no form of compensating was given to me in return for this inconvenience.
Paul H.
Good customer service
SHANNON F.
We needed the trailer on Wednesday not Friday but the office was closed
Michael M.
Probably the nicest rental experience I've had overall with Uhaul. This is honestly totally the result of the young man who handled the rental.
franklin F.
Rented two packages of blnkets of six each. One had only five. I didn't realize that till turn I. In California. Just paid for the missing blanket and happy trailer was good
Geno D.
Jordan Dvell was OUTSTANDING! So incredibly helpful. GREAT JOB! Made everything so EASY and did it with a smile. Thanks ??.
Jim K.
I called the local u haul to inquire availability of a pickup truck. I was informed it was late coming back but he would take my name and number to call me when it came in. I waited about an hour and called again to learn the truck had been returned. Told the young man I would be right in. I ar
suzanne B.
This place provides affordable and friendly service. Have used them several times this year and they are always accommodating.
Thomas G.
Fine, if a little cramped for a drop off location. Friendly staff.
David G.
Very professional service
Richard K.
Charged us 15.00 cleaning fee and the trailer was picked up that way from the original agent. Inside was cleaned out.
Andrew G.
It was all good: friendly, fast, customer oriented staff.
Raemond F.
I received a call the day before my pickup to inform me that my rental had to be picked up from a location an hour away and that was the closest. An hour before leaving to pick it up the next day, I received a call telling me they don't have my equipment and they can't get ahold of corporate and don't have time to keep trying to get the issue resolved. I ended up then spending almost 2 hours trying to get ahold of anyone that could tell me where a rental IS available. When I finally was connected to the right person, I was told the rental was now an hour and a half away. I was told I would be credited miles and only have to pay $60 for the time I would have the truck because of the inconvenience. When I picked up my rental, it was a smaller size than what I reserved, and the cab was dirty with crackers under the seats. Also, they did not have the utility dolly I reserved. When I returned the rental, my credit card was charged $91.64. When I attempted to call and dispute the charge, I was placed on hold for almost 30 minutes before I hung up. I still expect my reimbursement and have half a mind to demand a full refund based on the terrible service and awful experience I had. This is the first time using uhaul that I've had a bad experience and will more than likely not be using uhaul again because of it.
Francis S.
n/a
Jacob S.
It took two calls to customer service and over an hour for us to finally get the keys. The mobile app did not inform us that the keys were in the lock box or provide the lock box code. Then when we were finally able to get the key from the lock box, the key was to a different truck, not the one indicated on the mobile app. That required an additional call to customer service to sort things out. Do better with your mobile app, U-haul.
John A.
Uptop towing was great. Uhauls reservations system ruined it for me. I will NEVER use uhaul again. I was called less than 2 days before my move and told there were no 26 ft trucks available. I had to use a 20ft truck and luckily uptop towing had a trailer I could use otherwise I would have been screwed. The original reservation was going to cost under 200.00, the final cost for a smaller truck I didn't want was more after the partial cost of the trailer. That is a very dishonest business model. We dont have what you originally reserved, so we will rent you something that cost more. Absolute bullshit.
Richard W.
We reserved a vav the day before. When I got there, the guy thought I wanted a trailor for dumping trash. They had no van. They put me in a larger truck costing 20cents more per mile to use. THE MOST INCOMPETENT EXPERIENCE EVER. No stars is my recommendation.
Carl V.
No reflection on this U-Haul site but the registration was ridiculous. Two phone no.s three friends phone no's . Req. 2 phone calls to U-Haul because couldnt input req. info. You send me a text to photo my drivers lic. It would not load. Rep used his phone to complete this step. As this was done , system timed out, deleted all imputed info and required stArting all over. P... pour registration system
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