Helpful and professional.
David C
Up Top Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Estes Park, CO 80517
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer was covered with mud. THE LUG NUTS ALL NEEDED TIGHTENING!!!
Jeffrey CI flew into Colorado in order to pick up my 26 foot truck that I reserved and rented. BUT, when I went to UHaul in Estes Park, Colorado, there was NO 26 foot truck for me. I was told to call the 1-800 number, and the UHaul rep on the number HUNG UP ON ME. She did not resolve my issue (that you lied to me and promised me a truck whereas there was NO truck available). THIS IS WRONG. HOW CAN YOU OFFER THIS POOR CUSTOMER SERVICE? I FLEW INTO COLORADO IN ORDER TO MOVE MY HOUSE YET THERE WAS NO TRUCK WAITING FOR ME, EVEN THOUGH I HAD RESERVED THE 26 FOOT TRUCK OVER A MONTH PRIOR. The guy running the UHaul place in Estes Park, "Storm" was his name, offered me a 15 foot truck instead, which I had NO CHOICE but to accept. This is WRONG. I used the 15 foot truck BUT NOW I MUST FLY BACK INTO COLORADO IN ORDER TO MOVE THE REST OF MY THINGS THAT DIDN'T FIT INTO THE 15 FOOT TRUCK!!!! How is this ok? How is it ok for me to be required to make TWO SEPARATE UHAUL TRIPS from Colorado to Kansas? The horrible customer rep on the 1-800 number (who hung up on me) said that Estes Park was my "preferred location" but I insisted that there was no "PREFERENCE" there was only a REQUIREMENT that I pick up the truck in Estes Park. YOU CANNOT ACCEPT ONLINE RESERVATIONS FOR A PARTICULAR LOCATION-----THEN AT THE LAST MINUTE TELL THE CUSTOMER THAT THEY MUST GO ELSEWHERE TO PICK UP THE TRUCK!!!!!!!!!! This is WRONG.
Jennifer DFriendly, quick service.
Don Sfast and efficient service. nice job.
Thomas A