Customer Reviews for Uplift Self Storage Overland Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good customer service assisted in resolved additional driver on pickup date for lease. Great service in Manhattan upon return . Customer service was excellent due to return just missing closing time. Gentleman was wonderful and took the time to check my rental in. Words cannot express my gratitude to such a kind act. Hats off to U-Haul

Rating:

2.0

I still have not received my $100 deposit back from the 04/09/2026

Rating:

3.0

I was charged an extra $15 for Safe Move, which I did not order. I would like this $15 returned.

Rating:

2.0

I’ve continued to get additional charges on my account 2 weeks later… $14 over my invoice so far

Rating:

1.0

The person working the desk didn’t know anything about U-Haul or how to rent. I was charged a fuel surcharge of $30 plus another. $7 which is ridiculous as I drove only 28 miles. I do NOT agree with the fuel reading and or the extra charge. What a joke!

Rating:

2.0

The agent is hard to deal with and moody. I did not opt in for coverage and therefore was overcharged

Rating:

1.0

Dry poor customer service, not willing to help. Mobile inline check in had multiple delays and issues and they were un willing to help. Let’s were not in lock box and they had them inside, but took two attempts to get help. I will never rent from here again. Wish I could get a refund, but that would probably take forever. Poor experience.

Rating:

5.0

Check in process was strange. I had to re-enter all my details I made on the reservation. Everything was great after that!

Rating:

5.0

The pick up took a full 40 minutes because of problems with the UHaul app We call the help line and they also had trouble getting us on our way We had to constantly refresh The checking out with the app is not recommended

Rating:

5.0

Easy process. Cargo van was clean and drove great.

Rating:

5.0

Very attentive. Had me checked out in minutes!