Customer did not leave a comment.Shameeka M.
Customer Reviews for Urban Beverages
(U-Haul Neighborhood Dealer)
Poughkeepsie, NY 12601
Services at this Location:
- Mon–Sat10 am–6 pm
- Sunday11 am–5 pm
Special Operating Hours
- 12/24/2023: 10:00 am - 3:00 pm
- 12/25/2023: Closed
- 12/31/2023: 10:00 am - 3:00 pm
- 1/1/2024: 10:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great service John QJames F.
Customer did not leave a comment.John J.
Customer did not leave a comment.Felicia G.
Another odd location.Elizabeth K.
Customer did not leave a comment.William M.
There was an almost nauseating smell in the van. I can't describe what it could have been, but it was pretty horrid. The vehicle worked fine, and was actually larger from side to side, which was most helpful, it the smell was really bad.Michael R.
fast service. Good People.Michael D.
Customer did not leave a comment.Elizabeth C.
Customer did not leave a comment.Oliver H.
Clean the truck before renting! It was filthy and dirt got all over our furniture. The moving blankets had urine on them and we were only able to use a couple. Luckily the staff was very friendly.Matthew B.
Truck needs to be observed between each rental. There was a joint left on the consul and the van smelled of marijuanaCheo S.
Customer did not leave a comment.Yeshikka B.
Customer did not leave a comment.Michele E.
Customer did not leave a comment.Rowan J.
I called in customer service to report immediately the conditions of the truck. There was human feces lots of it on the right side on rear by where one has to step up . Very unprofessional location sketchy all aroundMabel A.
Customer did not leave a comment.Kenya M.
Better/faster service for mobile pick upSheila O.
Customer did not leave a comment.WINSTON S.
Nothing. Myhan was able to quickly release the truck to us and then Travis was very fast and efficient on checking us back in!Robert M.
Nothing. The staff was extremely helpful and responsive. Erin & Travis made the checkout then checkin process very easy for me as I am not very good at doing the phone procedure. No wait time at all, in & out of the store within minutes!! This will become my preferred location vs the bigger centersRobert M.
I thought everything with this rental was perfect. Thank you U-HaulAngelo P.
Customer did not leave a comment.Waldron H.
Customer did not leave a comment.Clinton M.
It was ok until shout of 5 mins later it came back on yes I put gas in it I had it for about 2 or three hours thank youcamille D.
The extra charge was coming from urban beverages and I payed all my fees with u-haul. They said they couldn't do anything about it. Absolutely no cell phone service for self drop off. Horrible experience!Lydia R.
Vehicle had several issues with it (AC and backup camera not working) and the owner rudely dismissed me saying that UHaul had closed despite it being open.ADITYAN A.
Customer did not leave a comment.Theresa T.
I unfortunately chose a day when they were short staffed, and had to wait for 25 minutes to be helped. But, the employee apologized and then handled everything in a very friendly and efficient manner.Karen J.
The van was one of the sketchier ones I've driven. The tires didn't have great grip on the road. One of the back doors doesn't close all the way so there's the constant sound of air running.Justine P.
Poor cell connection made mobile check0in difficult.Eric R.
Very good serviceBRYAN W.
Can you start a customer loyalty program for people like me who rent U-Hauls on a regular basis?Mario J.
You should develop a renter's incentive program for valued customers. I have rented almost 10 Uhaul vans in the last year. MJMario J.
The payment I make there is not clearAlberto C.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.Barbara H.
Make sure the vehicles are clean before renting them to someone elseMarygrace W.
Customer did not leave a comment.Gregory W.
Quick and easy process for rental. Very friendly agentmarry A.
Customer did not leave a comment.HAENG SOO L.
Customer did not leave a comment.Seif Q.
To get new trucks an get better maintanceJames M.
Customer did not leave a comment.wilford H.
Customer did not leave a comment.Jessica F.
Max was a huge help. I was under lots of pressure both during pick-up and drop-off. Not only did he get me in/out quickly but also got me to calm down and actually laugh. Keep up the great work !!!Robert M.
UHaul changed both my pickup and drop off locations without much notice which was a huge inconvenienceAlexandra K.
Customer did not leave a comment.Sarah D.
Customer did not leave a comment.DONALD H.
Dropped off the truck on Sunday morning but they were closed.Art V.
Service was excellent but it's not in the best neighborhood. I had a really wonderful person help me with my pick up at this location. She was very helpful, knowledgeable, and friendly.Steven L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Michael M.
It was a pleasure to be attended by Erin (I believe that's her name). She was professional and answered all of my questions. It was a great experience overall. Thank you, Erin!MARCOS M.
We were charged extra mileage which we were not told about when we picked up the truck. This was annoying and unexpected.Shirley G.
Why would you put a mobile pickup in a location that has no cell service or wifi? Took me 30 minutes of walking around just to get the keyRichard S.
Customer did not leave a comment.JOCELYNE D.
When I got uhal was dutybrenda W.
The computer system is antiquated. The personnel at Urban Beverages doesn't understand or know how to use the computer system. The truck is poorly maintained and was making a loud noise like one of the belts was about to break. I drove less than a mile and was afraid I wouldn't make it. When I returned the truck(1 hr. later) I was wrongly charged $67.67 and the staff member had to call his boss because he didn't know how to do a partial refund. I would never rent from them again and would look for other options besides Uhaul if I need to move something.sheree G.
Customer did not leave a comment.richard G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.ROTANYADENISE H.
The Below Average rating is solely due to how dirty the truck was and nothing to do with the employee that took care of me. If I based it on his customer service I would have given five stars. The truck hadn't been cleaned. it was muddy in the inside and dusty on the There was a used napkin beneath the driver seat that had some nasty stuff on it. On the passenger side floor it looked like either sour green milk or someone puked. The back of the van was not swept and had dirty on the floor. The seats themselves were dusty and dirty. This is the first time renting a UHAUL that the truck wasn't clean. I am not sure if it was because it was a private dealer since I normally rent directly from UHAUL. I wouldn't recommend to a friend. The employee was very nice and it was a quick transaction. Again KUDOS TO THE STAFF.Mildred F.
It's not so much a problem with the location. My problem was the fact I reserved a location close to me and was told that I could no longer pick up my vehicle there. I had to drive to another location that was over an hour away from me to pickup the truck and then another location to pick up the trailer. Then when I arrived they weren't even tracking that I was picking up. The guy from uhaul customer service that confirmed everything that morning screwed up the time and date for my pickup even though he called me 3 different times that morning to let me know of all of the changes made to my reservation. It was just not what I expected from such an established company.LEFATE J.
Customer did not leave a comment.Katina P.
Love the clerk who helped me he is awesome wonderful serviceSHALIAHR J.
Truck wreaked of cigarette smoke. Clean and deodorize the cabs of the trucks.Michael T.
A review of the van's features would've helped.Russell B.
Truck was dirty but personnel was amazingSTEFANO D.
Verification of outgoing and incoming miles was my only complaint. I should have taken picture of incoming gas level. Unfortunately I was charged for fill upADRIANJ G.
Good customer service.JULIANS B.
The van was very dirty gas tank was not filled and then was very dirty garbage in it.Rocky F.
The van was very dirty and there was a large hunting knife between the driver seat and seat belt which I turned into the police stationDaniel W.
Figure a way out, or put in beginning of directions to not put key in lockbox before taking a picture on mobile app.Jason S.
They didn't know what they are doing They just give me the keys and they tell me to go The truck was Dirty They didn't show me the truck or give me any document The location need a better customer serviceIyad S.
Customer did not leave a comment.Penelope C.
Customer did not leave a comment.Bradie R.
Several of your locations didnt have dolly's available this is a much needed tool for moving i would suggest uhaul the company look into thisDaryl B.
Have dollies ready-to-go (lost 20 minutes waiting for the attendant to find the right equipment)C B.
Customer did not leave a comment.Rashad A.
Staff was very attentive, knowledgeable, and helpful.Michelle V.
More equipmentMALIKH B.
Customer service was above par. Staff is very knowledgeable of what they are doing, especially Demetrius. Great experience overall.Demetrius W.
Customer did not leave a comment.Odai S.
Customer did not leave a comment.Ricardo N.
The van was nearly new and without a scratch on it. Great!Peter D.
Customer did not leave a comment.gladys V.
When I picked up the vehicle is wasn't as clean as other times I have used U-Haul. The windshield had a big smear. Later in my trip I smelled something and there was liquid running on the floor. I found a jug of beer under the seat that was leaking. I had an issue checking out. I answered a question not realizing it would incur a charge. They fixed it but the app is not very fluid, especially when you are in a hurry. I'm willing to give them another chance.Michael B.
Better maintenance of the trucks--had a low tire pressure light when I rented the truck. Quick service when renting the truck, but slow service for returning it. I had a tax exempt form with me, but it wasn't easy to enter it into the sales system.Ronald R.
Reservation made online. Had to repeat the entire process at point of sales. It seems to me this defeats the purpose of making reservation online.James M.
Customer did not leave a comment.STUART Z.
Dont try and RIP me off and over charge me for not filling up gas when I put it exactly where it was at when I picked it upMichael C.
Customer did not leave a comment.Lanre M.
Online pickup had about a 15 minute wait from when I finished sending in my details to when an agent got back to me. Would've been faster to go inside to the counterMicah K.
Overall a good experience at this location. Staff very helpful. Bear in mind it does get busy on a Saturday when I went with other customers (not UHaul) waiting to be served.Andrew T.
Customer did not leave a comment.Yanieka Y.
Customer did not leave a comment.Margo W.
Dropped off after hours with no issues.Christine S.
The drop-box location was not clearly marked. I needed to call customer support to find the key location and understand how the pickup would occur. It took an extra 45 min waiting outside in the cold to find out how and where to unlock the key. Very poor instructions from the Newburgh store who made this reservation.Brian C.
They were courteous and helpful.Susan M.