Customer Reviews for Urban Beverages
(U-Haul Neighborhood Dealer)

133 reviews

183 N Hamilton St   Poughkeepsie, NY 12601

(845) 463-2211

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(845) 463-2211

183 N Hamilton St
Poughkeepsie, NY 12601

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ROTANYADENISE H. 
Rating:
2.0

The Below Average rating is solely due to how dirty the truck was and nothing to do with the employee that took care of me. If I based it on his customer service I would have given five stars. The truck hadn't been cleaned. it was muddy in the inside and dusty on the There was a used napkin beneath the driver seat that had some nasty stuff on it. On the passenger side floor it looked like either sour green milk or someone puked. The back of the van was not swept and had dirty on the floor. The seats themselves were dusty and dirty. This is the first time renting a UHAUL that the truck wasn't clean. I am not sure if it was because it was a private dealer since I normally rent directly from UHAUL. I wouldn't recommend to a friend. The employee was very nice and it was a quick transaction. Again KUDOS TO THE STAFF.

Mildred F. 
Rating:
3.0

It's not so much a problem with the location. My problem was the fact I reserved a location close to me and was told that I could no longer pick up my vehicle there. I had to drive to another location that was over an hour away from me to pickup the truck and then another location to pick up the trailer. Then when I arrived they weren't even tracking that I was picking up. The guy from uhaul customer service that confirmed everything that morning screwed up the time and date for my pickup even though he called me 3 different times that morning to let me know of all of the changes made to my reservation. It was just not what I expected from such an established company.

LEFATE J. 
Rating:
5.0

Customer did not leave a comment.

Katina P. 
Rating:
5.0

Love the clerk who helped me he is awesome wonderful service

SHALIAHR J. 
Rating:
3.0

Truck wreaked of cigarette smoke. Clean and deodorize the cabs of the trucks.

Michael T. 
Rating:
3.0

A review of the van's features would've helped.

Russell B. 
Rating:
5.0

Truck was dirty but personnel was amazing

STEFANO D. 
Rating:
4.0

Verification of outgoing and incoming miles was my only complaint. I should have taken picture of incoming gas level. Unfortunately I was charged for fill up

ADRIANJ G. 
Rating:
5.0

Good customer service.

JULIANS B. 
Rating:
3.0

The van was very dirty gas tank was not filled and then was very dirty garbage in it.

Rocky F. 
Rating:
3.0

The van was very dirty and there was a large hunting knife between the driver seat and seat belt which I turned into the police station

Daniel W. 
Rating:
3.0

Figure a way out, or put in beginning of directions to not put key in lockbox before taking a picture on mobile app.

Jason S. 
Rating:
1.0

They didn't know what they are doing They just give me the keys and they tell me to go The truck was Dirty They didn't show me the truck or give me any document The location need a better customer service

Iyad S. 
Rating:
4.0

Customer did not leave a comment.

Penelope C. 
Rating:
5.0

Customer did not leave a comment.

Bradie R. 
Rating:
5.0

Several of your locations didnt have dolly's available this is a much needed tool for moving i would suggest uhaul the company look into this

Daryl B. 
Rating:
3.0

Have dollies ready-to-go (lost 20 minutes waiting for the attendant to find the right equipment)

C B. 
Rating:
2.0

Customer did not leave a comment.

Rashad A. 
Rating:
4.0

Staff was very attentive, knowledgeable, and helpful.

Michelle V. 
Rating:
5.0

More equipment

MALIKH B. 
Rating:
5.0

Customer service was above par. Staff is very knowledgeable of what they are doing, especially Demetrius. Great experience overall.

Demetrius W. 
Rating:
5.0

Customer did not leave a comment.

Odai S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo N. 
Rating:
4.0

The van was nearly new and without a scratch on it. Great!

Peter D. 
Rating:
3.0

Customer did not leave a comment.

gladys V. 
Rating:
4.0

When I picked up the vehicle is wasn't as clean as other times I have used U-Haul. The windshield had a big smear. Later in my trip I smelled something and there was liquid running on the floor. I found a jug of beer under the seat that was leaking. I had an issue checking out. I answered a question not realizing it would incur a charge. They fixed it but the app is not very fluid, especially when you are in a hurry. I'm willing to give them another chance.

Michael B. 
Rating:
3.0

Better maintenance of the trucks--had a low tire pressure light when I rented the truck. Quick service when renting the truck, but slow service for returning it. I had a tax exempt form with me, but it wasn't easy to enter it into the sales system.

Ronald R. 
Rating:
4.0

Reservation made online. Had to repeat the entire process at point of sales. It seems to me this defeats the purpose of making reservation online.

James M. 
Rating:
5.0

Customer did not leave a comment.

STUART Z. 
Rating:
1.0

Dont try and RIP me off and over charge me for not filling up gas when I put it exactly where it was at when I picked it up

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Lanre M. 
Rating:
4.0

Online pickup had about a 15 minute wait from when I finished sending in my details to when an agent got back to me. Would've been faster to go inside to the counter

Micah K. 
Rating:
5.0

Overall a good experience at this location. Staff very helpful. Bear in mind it does get busy on a Saturday when I went with other customers (not UHaul) waiting to be served.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Yanieka Y. 
Rating:
3.0

Customer did not leave a comment.

Margo W. 
Rating:
5.0

Dropped off after hours with no issues.

Christine S. 
Rating:
1.0

The drop-box location was not clearly marked. I needed to call customer support to find the key location and understand how the pickup would occur. It took an extra 45 min waiting outside in the cold to find out how and where to unlock the key. Very poor instructions from the Newburgh store who made this reservation.

Brian C. 
Rating:
3.0

They were courteous and helpful.

Susan M. 
Rating:
2.0

My reservation was for 10am but the store doesn't open until 10am. The cashiers were more interested in helping the lottery and beverage customers than me, who came in before most of the other customers. The truck was dirty and a lot of damage wasn't marked off.

Raymond G. 
Rating:
1.0

the staff need more training, the manager were rude n rude, no business skill at all;

Oliver P. 
Rating:
5.0

Customer did not leave a comment.

Lee Ann O. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
1.0

The area and the customer service given we're horrible.. they were rude and never checked the vehicle before we took it there was a piece of random bedframe left from the previous borrower..not acceptable

Kellie A. 
Rating:
2.0

The young woman who checked me in was very nice. It was difficult to locate and poorly marked as a UHAUL location, and workers too focused on beverages to provide quality service

Cheryl N. 
Rating:
4.0

Make sure the gas is were it is said to be. I picked up truck with 26519 miles went 2 miles supposedly was a full tank but was at 7/8 of a tank.

Jenifer R. 
Rating:
4.0

Customer did not leave a comment.

Merritt J. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
1.0

WOULD LIKE A CALL FROM A MANAGER LOOK AT FILE TO SEE WHAT HAPPENED....................

WILLIAM R. 
Rating:
4.0

Very professional and pleasant.

Elizabeth V. 
Rating:
1.0

First of all I got an email 3 hours before I got there telling me I had already dropped off my trailer. When I got there a very nice young man asked my name and when I told him he indicated someone earlier had dropped off a similar trailer and he was so busy selling lotto tickets or cigarettes or beer that he didn't have time to look closely at their name and he thought it was me. That could have created quite a problem. Hopefully it won't.

Fred P. 
Rating:
5.0

Customer did not leave a comment.

CHARLEs F. 
Rating:
1.0

This issue has been escalated to management/customer service. Please contact me at anytime at 845-453-9831 I would love to speak to someone regarding this location and equipment that is rented from this location Pictures of vehicle rental have been taken, uploaded to management. Thank you for your time and looking into this matter.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Madeline P. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Oliver P. 
Rating:
5.0

Customer did not leave a comment.

Gerardo S. 
Rating:
5.0

Give discounts ??

Nadine D. 
Rating:
1.0

Friendlier reception at this location. Truck was dirty.

Gerardo S. 
Rating:
3.0

Customer did not leave a comment.

MICHELE P. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
3.0

Too long of a wait time to rent and return.

Abigail B. 
Rating:
4.0

I recieved a bigger vehicle than requested but overall the experience was good.

Damein H. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Friendly staff committed to an excellent cistomer service.

Anton D. 
Rating:
1.0

they keep billing my son's account for use that did not occur and draining his bank account. they have been notified many many times, but keep on doing it. I have needed to contact an attorney to get this resolved. I would not recommend this location to anyone.

colin W. 
Rating:
3.0

Terrible experience.

John L. 
Rating:
5.0

Customer did not leave a comment.

joshua A. 
Rating:
2.0

First location was not open

alex P. 
Rating:
3.0

They didn't care bout truck radio not working ( they seemed bothered when I wanted which a truck with working radio) and back inside was dirty, had to clean it myself.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

amy H. 
Rating:
5.0

Simple, easy, affordable. Lots of different trucks and vans to choose from. Lots of parking space. #1 customer service!!

Keenon M. 
Rating:
5.0

10' Van in excellent shape and felt I received great value for my money!

Maxwell L. 
Rating:
3.0

Truck was filthy Transmission was slipping Wind shield wipers were worn

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Elisha K. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

ed B. 
Rating:
2.0

The dolly and pads included in my reservation were not available-this caused a delay in that I had to drive to another location and waste time. The second location was not helpful and it took 30 minutes to pick up the pads and dolly.

Rebecca A. 
Rating:
3.0

I had to drive over an hr away to pick up the uhual and wasn't informed until the night before around 430 PM (had to pick up by 10). In addition the initial location I picked Apparently NEVER sticks the item I needed and should NOT be an option when picking a location online. Very disorganized process and would not use uhual again. The location itself was fine and the staff was good.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
4.0

Customer did not leave a comment.

Kelli G. 
Rating:
5.0

It was good quick service – we filled out the paperwork and I was out of there in five minutes

jim R. 
Rating:
4.0

Staff was helpful and courteous however there was trash left inside the cab, this wouldn't have been an issue with me however my wife was with me and it was on that side so she complained to me about it ?? Overall the experience was good.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Other than not having furniture pads these guys are always cool, polite, and very helpful. I appreciate the service and that's why I'm a repeat customer.

Keith F. 
Rating:
5.0

This uhall company is one of the best company that I've ever dealt with. And I thank you for your service

Moore D. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
4.0

Pick up was quick and easy.

Perlita L. 
Rating:
5.0

Customer did not leave a comment.

DAN R. 
Rating:
2.0

Van was not there on time. The gas reading was set higher than the actual reading. 7/16. It was actually 5/16. I returned truck with 7/16 and they recorded it as 1/2 full. Your tanks should be full when picked up and returned full. Very bad system.

Annetta R. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
2.0

Have pick up location provide a clearer path for U-haul customers. When you walk in there were no obvious signs where I needed to go. Ended up being in the far corner of the store which was just a chair and a phone register. Creepy.

maria C. 
Rating:
5.0

Customer did not leave a comment.

Fredrick Y. 
Rating:
2.0

It was a dirt lot with NO PERSONNEL just back in the equipment and leave it there.... Didn't look very safe. Anyone could hook and take the equipment, but this is where they sent me a text to drop it off.... So I did.

patricia G. 
Rating:
5.0

The people were very nice and helpful

Scott S. 
Rating:
4.0

The trailer was very old and worn. The beverage person was very helpful but the Uhaul representatives on the phone were terrible. We had a problem with the trailer lights and when we called Uhaul the representative stated she wasn't a mechanic and what did I want her to do. I was then rudely disconnected. I also travelled over 50 mile to pickup the trailer which is ridiculous.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
1.0

This location was poorly upkept and no one helped me. In the future, UHaul should provide WiFi so that it is easier and quicker to complete their forms. Yet, for some reason this location didn't have free WiFi. Why is that?

Mark C. 
No reviews have been submitted for this location.

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