The inside box was never swept out by previous customer
DANIEL M
Customer Reviews for Urbandale Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged too much
TAMMY AThey were very helpful and efficient.
RONALD FI would like to have your pricing posted. Both weekday rates and weekend rates
EUGENE LThe kindest, sweetest, most caring staff .
TAMMY RI ordered moving blankets and was told they would be in the truck. they were not, when I went back to store they said they do not have any. I called another location, 439 Capital Ave, Battle Creek, they said they have 1 dozen blankets. When I got there she called someone for a price and then told me she can not sell them to me, they are for customers who rent from them. Bottom line, I ordered 2 dozen blankets and never got any.
Pete MPrices were unclear resulting in additional fees and charges i was unaware of. Would not recommend this location.
LUELLA JGreat experience. Nothing to improve!
VICTOR SWas over charged for milage whole trip was less than 50 miles and was charged for over 60 miles....won't use location again
ASHLEY MNo employees to be found to help Didn't communicate well and seemed annoyed when you ask them questions. Made changes to reservation (drop off location) without being asked. Impossible to find help with auto transport. Stored auto transports in the mud, so they were stuck and impossible to move. My friends and I had to help them move the truck and the auto transport to attach it and it took several of us because it was so stuck in the mud and there were no other employees around. Ended up slicing my finger open moving the transport.
PATRICK CI would recommend it if they live in the area. I had to travel over 50 miles to pick up the trailer.
GARY LThe Customer Service Representative was very friendly and helpful
JOSEPH BI reserved a truck at 10:00 AM on Sunday, the 27th. They had a designated person who managed the U-Haul business and they were over 20 minutes late. Will not use again.
ROGER KThe pickup was very quick. The guy who helped me wasn’t very friendly to me. Maybe he would be to someone else.
MALCOLM SGetting the keys from the employee was a bit of a hassle. I completed everything through the app and all I had to do was show the employee the green checkmark. However, the employee asked me a handful of questions.
Trevor LThe vehicle may need a tune up or something it has a hard time switching gears
SHARRILL CMy trailer was filthy and full of gravel, sand, screws, nuts, broken consumer items. I asked Uhaul for a call back regarding my case and they never called.
DANIEL MNothing
CHRISTOPHER PThey did a damn fine job
Lance SThe 5 ft x 9 ft trailer with ramp is very sturdy and stable. It was easy to connect, load, and tow. It tracked perfectly and was nearly unnoticeable while traveling.
RICHARD GUrbandale Hardware is great.
Roger BNothing! The guys were awesome. The check in process was as smooth as the return process. I would however recommend that Uhaul install lifts for the trailers like I rented. Although it may not look like it, they can be very heavy lifting them up, or cause finger loss when setting down
Daniel MNothing, great job.
MARK hThe staff was very helpful and kind. I forgot something in the truck so I called them to check if it was still there. They ran right out & yes it was so they pulled it & held it till I could get back there to retrieve it. I’d go through them again when a unit is needed.
Randy BNothing, I am very satisfied with my rental experience.
john cNot sure how i ended up with a $15 safe move added. But a $69 dolly ended p costing $90.10 with tax.
mike lInterior was dirty
BENJAMIN NTheir location for the computer that services uhaul is quite tight to the cash register and makes it slightly crowded and difficult to rent and pay.
DEREK RThe guys at Urbandale Hardware take very good care of me every time I use their services. Very helpful and efficient.
MARK hGreat performance by personnel fast and friendly
Maureen MI had trouble taking the trailer off the ball when I brought it back. I couldn’t lift it off. I had to disconnect the receiver and pull away then get my receiver. The trailer was a 6x12’. Towed great and I will be using U-Haul again. Thank you.
THOMAS NFast, efficient and very helpful.
MARK LTruck had definitely not been swept out by previous renter
Penny WWe Love Urbandale Hardware! Drop off was Quick & Simple Very Friendly staff and he even came out and unhitched the Trailer. I go there for other things as well.. Glad to be back home in Michigan! :) Thanks Urbandale Hardware!
Justin NVery great very efficient easy to drive very manageable always will rent from U-Haul
Robert HTrailer had leaves and branches. Process was smooth with no issues except dirty inside.
anna jeverything was great
DAVID HOmi the young lady that waited on us was exceptional and had the nicest smile we would go back again. We would even rent a truck even if we didn’t need it. Thank you.
Michael BBest uhaul place in sw mich
christopher jThey were amazing very helpful. I have cancer they helped me with attaching the trailer and chains I used it to deliver a small lawnmower to my daughter couldn't of done it without there help. Thank you very much.
david kWaited too long to get the truck and to drop off the truck. Need a quicker method.
Jesse SI have rented from this location several times. They are courteous, professional, friendly and always ready to assist. The vehicles are always clean and ready to go. I would highly recommend them to anyone that I know.
Dawn MEverything was perfect and the staff was great!!!
amy oThe equipment wasn't swept out at all by the previous renters. I had nails, screws, plastic pieces, and general debris everywhere to deal with during my move. I mentioned this when I returned the equipment immaculate and swept, and didn't get so much as a thank you. I feel it only fair to get U-Haul's rate for cleaning out this mess for my trouble.
Daniel MNo problems. We are pleased with the service. Thank you, Richard Warner.
richard wVery friendly and very good service. Great people overall.
Jayden SI rented the car haul but got home and my car wouldn’t start. So I had to call a tow company. I took the car haul back within 20 minutes for a refund and explained my situation. But was denied a refund or a prorated rate for the time I had it.
Lorie BFloor mats and cargo area had lots of dirt and debris
Curtis JDid not like being moved from one location to the other for pickup.
Kathy HGot the job done. Fast, easy & friendly service!
Christy GMy truck was damaged pretty bad at pick up. Many “quick claim” tags everywhere. Also, clearer communication on how the whole process works. Like how long can I keep it, how do I return it, a phone call confirming that my truck is available, etc. Like I didn’t even get a call confirming my truck was ready the day before, but the second I was late to pick it up you guys called right away. Real annoying.
Bradly SBe more clear as to where in the lot you would like the customer to return. My husband dropped the trailer where they told them and unhooked it. Then they made him hook it back up and move it again. He has a bad back.
James DAlways a great time at your store
CHARLES KThere were fries under the driver seat . Other wise it was clean
Micheal WGreat service, friendly, they know their stuff and are very personable.
Austin KGuy there messed my paperwork and I ended up been charged twice.
Raul PVery friendly
maureen mThe best location out of the dozens and thru a hand full of States iv served in.
Sundra B