Customer Reviews for Urbandale Hardware
(U-Haul Neighborhood Dealer)

53 reviews

1478 W Michigan Ave   Battle Creek, MI 49037

(269) 924-0022

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(269) 924-0022

1478 W Michigan Ave
Battle Creek, MI 49037

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrel H. 
Rating:
4.0

Customer did not leave a comment.

Nick N. 
Rating:
5.0

The trailer was not swept out before l rented it. But the service was fast & friendly.

marsha C. 
Rating:
5.0

Very pleased with the service at this location

JUDITH A. 
Rating:
5.0

Customer did not leave a comment.

karl G. 
Rating:
3.0

No comment

Ron S. 
Rating:
2.0

Took too long to get the truck...he had to cancel my reservation and reenter it. Didn't load the appliance Dolly for me either.

brenda K. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Everything was simple and easy.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

This location really saved the experience by having and helping with the trailer I needed.

Jennifer Z. 
Rating:
5.0

Nothing

BONNIE JEAN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL J. 
Rating:
5.0

Nothing. Every one was very friendly and professional .

Carol R. 
Rating:
4.0

Both in Michigan and Oregon service was fantastic. My only complaint is that the cab was dirty. Not vacuumed or wiped out. Other than that, U Haul receives a 9 out of 10. Thank you Todd Burnett

TODD B. 
Rating:
5.0

Great service.

MARK LAWRENCE H. 
Rating:
4.0

Customer did not leave a comment.

JAMIE LEON B. 
Rating:
1.0

I was told to bring the trailer back in one day which I did at 9:00 am the store did not open until 10: am so I was changed for another day which was not my fault very decisive will not use I haul or recommend them again

stephen A. 
Rating:
1.0

This location was good . Problem is I booked it in Kalamazoo and was not alerted until I went to pick up the truck in Kalamazoo that I had to drive 30 minutes to Battle Creek to get my truck now because they didn't have the truck I booked.. The guy in Kalamazoo was a jerk He was no help and had no remorse for the trouble . I received no discount for my trouble . I would not recommend U-Haul as a first choice for a truck rental

DENNIS LEE S. 
Rating:
5.0

Customer did not leave a comment.

DAVID JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

DAVID EARL N. 
Rating:
5.0

Customer did not leave a comment.

AMANDA EMMA B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

SHARON D. 
Rating:
3.0

The trailer was dirty inside and had one soft tire I had to inflate multiple times over a 4 day period.

Dennis D. 
Rating:
1.0

Didn't use the truck but got charged 90.00 lol

Jason W. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

The staff is very friendly. You get the hometown feel form them.

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

BRANDEN DEWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Tyre M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LYNN A. 
Rating:
5.0

It was a great experience & I appreciate the customer service.

STACY MAY W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I was very satisfied

Arthur F. 
Rating:
3.0

Let customers know the height difference on certain cars for the tow dollys so their bumper won't get ripped off from the car unloading it

Alfredo D. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Helpful and friendly staff.

kyle Q. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
1.0

my reservation was never completed so when I returned the trailer to the other location they couldn't find my contract and they had to call uhaul customer service and they had to re do a contract and it double charged me

Rita B. 
Rating:
5.0

Super helpful people

Martin B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

ARVIL DEE J. 
Rating:
5.0

Very friendly staff

JOHNERIC G. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

Customer did not leave a comment.

Izayah N. 
Rating:
5.0

Customer did not leave a comment.

karl G. 
Rating:
5.0

Customer did not leave a comment.

karl G. 
Rating:
3.0

Customer did not leave a comment.

Georgia A. 
Rating:
5.0

Very helpful with parking and removing charge for Appliance Dolly that did not get on pickup.

nate S. 
Rating:
5.0

Make sure wiper blades are in working order

PATRICK M. 
No reviews have been submitted for this location.

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