STOP WITH ALL THE HIDDEN FEES. I made a reservation and you quoted me $49 after insurance and rental. I go to pick up the van and all of sudden I’m being charged $97 dollars. U-haul is starting to feel like a scam with how you aren’t up from when someone is reserving the truck how much it will truly cost. And since when did you charge per mile? Feels like you’re taking advantage of the monopoly you have in truck rentals. If you do have a competitor I will now search high and low to find them. Be upfront with your costs! Also stop forcing everything digital. My phone camera is broken and I could not do the driver license verify. This needs to be in big bold letters when reserving if it’s the only way to pick up the truck. Luckily I had someone else with me with a working phone camera, otherwise I would have wasted my time completely. It was an extremely frustrating experience.
JUSTIN M
Customer Reviews for US Gas Baltimore Pike
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clear English speaking persons
Gregory SHave a pick up service could have been nice
MICHAEL GI have not received a called back yet. This U-Haul almost cost my friend and I our lives. They gave it to us with a broken windshield wiper and it was heavily raining outside. My friends and I have it in video and will be taking U-Haul to court. Very disappointed that we experienced this scary situation yet customer service are aware and have not done anything about this.
IRLUNE LI reserved at Havertown location and Jerome Bell was so nice and I appreciate his help . Lansdowne was very nice to thanks to everyone .
Alicia DIt is not professional and they don’t have a live person in store.
Micheal F