Customer Reviews for USA 1 Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good

Rating:

5.0

While location and equipment experience was excellent, trying to use the app to return the equipment early was sub-par. Reached step 5 of 5 (take pictures of equipment to show condition upon return) and it would tell me one of the pictures wasn’t good and to retake, so I would retake that one and continue, but then the app would come back and tell me four others were bad.  Kept doing that five or so times, and would never let me fully complete the process.  Called regional office and spoke with Tina, and she confirmed the rental was checked in and to send the pics I had taken to you to verify no damage to the truck during my rental period. Appreciate the effort from Tina. Need to figure out the bugs in the app for a wholly positive experience.

Rating:

4.0

Very satisfying

Rating:

5.0

Everything was great

Rating:

5.0

Not sure. My rental was smooth and easy

Rating:

5.0

Quick and easy. 26’ Truck had 11,000 miles on it and drove awesome. Like a big pickup truck. Quick and easy return. Will use again in the future.

Rating:

5.0

Super friendly and professional staff. Cargo van was new! Perfect solution for me! Helping a client move with the cargo van made our lives easier by not making so many trips from one house to another.

Rating:

5.0

Clear instructions were given to where to drop it off and checkout process was simple.

Rating:

5.0

My second time using this location and it was a great experience. Friendly staff.

Rating:

5.0

Super helpful guy took care of everything needed to return equipment after a very long trip to care for a dying family member. I was exhausted & he was awesome when I most needed it. Location is to easy access, spacious for turning with trailers and has lots of vehicle choices.

Rating:

5.0

Very helpful crew all around.

Rating:

5.0

Renting from USA 1 Self-Storage was easy and convenient. The staff was very friendly & helpful!

Rating:

5.0

Lady at the counter was very nice

Rating:

5.0

Staff was extremely helpful and accommodating. Highly recommend this location.

Rating:

5.0

The van was very new and well maintained. There was a little dirt in the cab and back but nothing terrible that a little vacuum or broom could not take care of. I had my own covers so it did not bother me. It was very hot so I do not blame them for not wanting to be inside the van to clean every speck out. The location was clean and easy to find and the service was great.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Drop off was easy

Rating:

5.0

I only used your truck and met a wonderful lady in the front desk. She was amazing, friendly, cool, and very professional. I could have spent the whole day talking with her and doing other things. However, I had to leave for work. But yea 🙏🏼🙏🏼🙏🏼

Rating:

5.0

Very quick and easy. So many locations to choose from, this one is walking distance from my home

Rating:

5.0

Checkout person was very helpful

Rating:

4.0

Let the customer know they will need to walk down to truck and back up to key box and then back to truck

Rating:

4.0

The people were very nice and the location was very clean. Unfortunately I had to drive 40 minutes to get there. There’s nothing close to my area that is the only downfall or bad thing I have to say about this entire experience with UHaul.

Rating:

2.0

when I dropped it off i asked if I owed any was told not but a week later you just steal 4 more days rental without even asking me you just took out of my acct. To me that is theft if I owed you why not tell me before you help you're self. Dirty sneaky way to do buss. I will actively work to tell other people to not use this company

Rating:

5.0

Great service at this location. Tow dolly was missing one of the hooks on the towed vehicle safety chain.

Rating:

5.0

Very convenient to drop off the truck.

Rating:

5.0

I couldn't ask for a better rental experience; van was ready, clean and the attendant was friendly and quick with the paperwork.

Rating:

5.0

It was a fast and helpful visit. My van was like new

Rating:

5.0

Excellent location with friendly staff. Highly recommend.

Rating:

3.0

Maintain trucks better. This was a truck issue and not a location issue. We did have an issue when we went to the first of two locations in Morehead, KY. The first gentleman was not the most pleasant but did tell us the downtown, Main St, Morehead, KY had a truck available the next day and booked it for us to pickup the next morning. Fortunately, we went to that location immediately afterward to know where we needed to be in the morning. The gentleman at that location was exceptionally helpful and personable. He apologized for the fact that the previous gentleman and/or your system double-booked the truck we were expecting to use the next day. He had no 15' or 20' trucks available. He booked a 20' truck for us to us at the Mt Sterling location. Somehow, the reservation ended up as a 26' truck which was a surprise. All-in-all, the process was a bit confusing. I was told it was a mobile reservation and I would have to take pictures before getting a code to get the key. I was handed a key before that happened. No one said when you take the insurance coverage, that isn't required until after I said the app wasn't asking for the pictures, odometer reading, etc. I did take pictures for my own record due to the large quantity of damage stickers on the truck. Three of four locations had very helpful people handling the process. It was just unfortunate that it was such an unpleasant ride and that the truck didn't have much power for driving up inclines through Kentucky. It certainly wasn't because our load was too heavy since I had only wanted a 15'' truck; everything was on the floor without needing to stack anything. Returning the truck couldn't have been easier other than being able to drop it off after hours the night before. Even if that was an option, I wanted to be sure someone knew the truck needed to be checked for the rough ride. If anyone needs any further comment, you are welcome to contact me. Kind regards, Laura Murray

Rating:

5.0

Drop off went great. No issues.

Rating:

5.0

I have rented from this place twice and they are great!

Rating:

5.0

fast friendly service

Rating:

5.0

easy transaction. No problems.

Rating:

3.0

The transmission in the truck was very poor. It had a horrible time shifting. The representative was fantastic, though, as far as customer service. He did not know about the truck and wouldn't have known it unless he was out driving in it. He worked with me in adjusting my rental time and was very friendly, knowledgeable, and made the rental experience a fun one.

Rating:

5.0

Even though they had a staff call off, the rest of the team stepped up and made our drop off excellent!

Rating:

3.0

I got screwed on this rental, I did a in town move and was charged for a one way move, was way over charged for this by like $70.00 Below the drop off location that’s listed is not even the place I dropped of equipment

Rating:

3.0

Truck was badly in need of alignment - probably bordering on unsafe to operate.

Rating:

4.0

Inspections of the materials before the keys are given should be completed by the service rep along side. The customer.

Rating:

5.0

I was concerned with using the app pick up but it was so easy!! The Ariel’s location was one of the easiest locations compared to other florence area U-Haul pickup/drop off locations.

Rating:

5.0

Fast and friendly. All you can ask for.

Rating:

5.0

Everyone was helpful and professional!

Rating:

1.0

I was given the wrong trailer and was not aware until I went to drop it off at the return location. This caused a lot of issues and I still have not be reimbursed for the difference since I received a smaller trailer than I paid for.

Rating:

5.0

I would do mobile check in again. This was a difficult, complicated, tedious process that took me almost 45 minutes to complete.

Rating:

5.0

The lack of cell phone reception made it difficult to pick up the vehicle with remote check in. I had to reload the app several times. The business has Wi-Fi but it’s password protected. It could be helpful to include the password in the info to make the check in/check out process easier.

Rating:

5.0

Nothing. Everything was excellent

Rating:

5.0

Having a way to lift up the trailer into the hitch would have been helpful. We were rescheduled to pick up here morning of…. Unfortunately the lady at Uhaul traffic or wherever said she verified Hebron had moving blankets but the didn’t.

Rating:

5.0

Shannon, was very nice and helpful I enjoyed talking with her while waiting for my Lyft to the airport.

Rating:

5.0

The drop box key slot was not big enough to fit the key fob. Had to call another U-Haul to advise them.

Rating:

5.0

This is a great location, easy to work with, excellent service!

Rating:

4.0

Keep store open during scheduled hours

Rating:

5.0

Conveniently located. Competitive rates. Space for Travel Trailer couldn't have been better. Highly recommend this facility. Will definitely return if extra storage is ever needed.

Rating:

2.0

Confirming Drop Off Date to customers would be appreciated

Rating:

1.0

My experience with uhaul was awful bc customer service was very unprofessional with helping me... was not willing to go out of there way to help me return equipment... after being transferred to different employees of uhaul I was on hold for two and half hours and finally I graced with a very nice lady that resolved the problem within 5 minutes... I feel like if you're done like I was the customer should be reimbursed some of or if not all rental 🤔 bc I had run 30 to 40 dollars in gas out bc of the bad communications with the customer...thanks Joey

Rating:

5.0

Such a simple process! This was my first time doing a mobile pickup/drop off and it couldn't have gone any smoother, I'll definitely be returning the next time I need a truck.

Rating:

5.0

Love this location and the unit I had was climate controlled and suited my needs. Super friendly and helpful.

Rating:

5.0

The lady that checked me out at my return was rude and disrespectful. I parked the truck where I was instructed when I picked up the truck. She then told me to go move it and take pictures of the miles and gas. She did not check the truck for damages. She then ran my credit card. I explained that I was paying cash and needed those charges reversed. Well made her angry. She then called someone to find out how to do it. I’m sure my body language was less than positive after 20 minutes of listening to her struggle with basic instructions. She then proceeded to yell at me because “I didn’t tell her not to run my card. “ I explained that I told the gentleman at the time of rental and that she didn’t ask me how I wanted to pay my bill. She then yelled and tried to talk down to me. I responded “ is this how you treat your customers? It’s not my fault that you didn’t ask me and just ran the card. “ she then got more rude and more aggressive. At that point I just wanted my receipt but she would not relent. I told her how “ unprofessional she was and asked for the managers name . She said her name and challenged me to call her boss. I will be making that call tomorrow. She was a rude lady. And I didn’t need to park the truck as she didn’t have to and I didn’t have deserve to be treated terribly because she assumed I was paying with a card. Then it angered her to have to reverse the charges. Again not my fault.

Rating:

5.0

Friendly and knowledgeable staff.

Rating:

3.0

Just dropped it off there .

Rating:

5.0

Great place and very attentive to customers. Thank you

Rating:

5.0

Very, very helpful and welcoming.

Rating:

5.0

This location was wonderful. The COMPASS location was terrible and I will never go there for anything again. I will drive out of my way to not go there.

Rating:

3.0

The gas when I picked it up was a hair over half a tank. When I returned it I did at half a tank and they charged me $10 (2 gallons) to me this wasn’t fair.

Rating:

5.0

I lease the storage unit for almost 2 years, the staff is always treated me professional, kind, with respect. I would refer anybody that I know to rent from here. Very nice well-kept clean facility. Never had a problem with anybody there or the facility in general. Ronnie Hasting

Rating:

5.0

This facility was convenient to where our church was located but beyond that I chose the facility due to the extreme cleanliness, pest free, climate control facility. East access for any time I needed to enter/leave the facility. Also the premises were alarm protected and staff was so friendly and helpful with the renting and final closing of the unit. I would recommend this facility to anyone and certainly would use again if the need arises for a situation that I may have in the future.

Rating:

5.0

This location and layout worked perfectly for my needs and the individual who managed my short term rental was very competent and courteous.

Rating:

5.0

Everything was great! I would highly recommend this facility

Rating:

5.0

Facility was extremely clean and easy to access. When I arrived, the manager was on his way to the bank, but returned instead to help me. Wonderful service so far.

Rating:

1.0

I have found I cannot write a complete review due to the fact that you have established a character limit. This is how my experience went. Micheal O'Shell

Rating:

5.0

Clean, dry, and no mice in my stuff. Easy access. Safe area.

Rating:

5.0

Everything went well

Rating:

5.0

Facility is wonderful. I would encourage people to contact the facility directly, as they did not get my request from UHaul, I had to speak with them directly. Great staff as well.

Rating:

5.0

All good

Rating:

5.0

Very nice and friendly staff. Facility was clean. I would use this self storage again.

Rating:

5.0

It is a very nice and clean facility and I would highly recommend it to anyone looking for a great well run storage facility. Thank you for all the help and information you provided us.

Rating:

5.0

If we ever need to store items again we would definitely use USA-1 SELF STORAGE LLC again.

Rating:

5.0

Very clean and well protected. Nicest storage I’ve ever used.