Customer Reviews for USA 1 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA 1 Self Storage

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Rachel C. on

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Customer did not leave a comment.

everett B. on

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Employees at this location are very helpful, made my pickup very simple.

Matt B. on

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We wanted to drop off at Newport Ace Hardware but we're told if we did not drive it to Hebron 30 minutes away we would be charged for another day. Very inconvenient tak8ng an hour out of our moving day.

Roxanne K. on

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Facility was extremely clean and easy to access. When I arrived, the manager was on his way to the bank, but returned instead to help me. Wonderful service so far.

Kenneth B. on

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Greg M. on

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I reserved a truck closer to my home and then was told it was unavailable. I had to drive and additional 20 minutes for pickup.

Edward G. on

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Krista Z. on

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Janet B. on

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One of the cleanest and most professionally run U-Haul businesses I have rented from! I will use them again!

Philip M. on

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Nathan B. on

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Rhonda C. on

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Micah N. on

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Karan S. on

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This location was great to work with! The staff was very responsive and quick to reply to phone calls and emails. Can't say enough how easy it was to rent from here. I would definitely use this location again and would highly recommend it to others.

PRESTIGE MOVING A. on

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Hello! I have left two messages on 4/1 and 4/2 with the USA 1 self storage facility in Hebron, KY employees with no return call from manager. The employees said the manager has to look at the details. As the regional manager of Uhaul in North Ft. Myers, FL can tell you we do 35-50 one way rentals each year and have never had an issue until now. We intentionally drive 45 miles one way to pick up the Uhauls because of the top notch service provided by the folks at the North Ft. Myers, FL office. They always have all the equipment we need. The destination agent USA 1 Self Storage in Hebron, KY charged our Visa on file for 2 extra days. Truck was returned as planned, clean, fueled and under allowed mileage and our staff flew out the same evening. The destination agent USA 1 Self Storage in Hebron, KY checked in the equipment the following day mid day and charged us for 2 additional days. We have order number 86094635 coming up with a drop off to this same facility on April 16th which we will most likely not use in efforts to avoid unnecessary additional fees. It is a matter of principle at this point with no return calls and all the time involved on our behalf. Please advise. Thank you

Rachel W. on

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I rented the 15' truck ($268.00) and Tow Dolly ($49,00) plus $5 Environment fee (~$322 plus tax) over the phone and it was supposed to be picked up at 2020 Northside Drive in Hebron KY. The person on the phone said someone would help us with the Tow Dolly. When we arrived we were told to go to another location. At the new location, we were charged more money and there was no help with anything. Very misleading.

Darlene G. on

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This location is not a real Uhaul!! The lady has to go find a truck and tow for me a day before and when I made the reservation they recommend the wrong size. Then when I went to pick it up and realized it was too small then they overcharged me big time!!! I have a call into the head manager and the local office in Hebron needs to be shut down!!!!

Joshua R. on

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Unfortunately, I had a negative experience with this location as it relates to the U-Haul service they provide. I used the 24/7 feature since I had to get the truck after hours and complete my move over night before a snow storm in January (was hitting next morning). The team neglected to include the Appliance Dolly and moving blankets I had requested and paid for. Unfortunately, because I had to move in the middle of the night from a storage unit, I had no way to secure another dolly, and I had to leave appliances in my storage unit and pay another $200 to continue to rent the storage unit until I could secure assistance again, and pay for yet another rental truck. Costumer service was awful. The manager at this location only contacted me (despite my independent attempts) after I had to call U-haul directly multiple times to get him to reach out to me. No proper resolution. I ended up renting a Penske truck for the next trip to get my appliances. Penske was EXCELLENT customer service. Would recommend them instead, if you are looking to do a rental truck! *also, some uhaul reps were more helpful than others (I had to make MULTIPLE calls hoping to resolve this)

Thomas D. on

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Michael O. on

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I have found I cannot write a complete review due to the fact that you have established a character limit. This is how my experience went. Micheal O'Shell

Michael C. on

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Clean, dry, and no mice in my stuff. Easy access. Safe area.

Alex E. on

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I requested pads and there were none in the truck. I picked up the truck via phone at 7 am.

John A. on

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Everything went well

Adam C. on

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Amy B. on

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You are awesome! We will use this service again!

Sean K. on

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Norman D. on

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Facility is wonderful. I would encourage people to contact the facility directly, as they did not get my request from UHaul, I had to speak with them directly. Great staff as well.

Matt C. on

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Belinda G. on

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The van was no very clean. The surfaces needed wiped down. The door/window controls in particular were dirty. Other than that, I have no complaints. The staff were friendly and knowledgeable. The location was convenient and well maintained. The van ran great and got excellent gas mileage. It was a good experience.

Charles S. on

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Even though I showed up a minute to closing, they were all very nice and we got through the paperwork very quickly. Thank you!

Victor M. on

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All good

CELESTE S. on

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I was charged for "CDW" which I did not authorize when scheduling the rental.

JOHN A. on

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Steven B. on

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Very nice and friendly staff. Facility was clean. I would use this self storage again.

Brenda T. on

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MICHAEL E. on

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Everything went very smooth. Thanks very much for all the help.

BRIAN D. on

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Make a reservation weeks in advance. Night before pickup, told one isn't available. Citing the only one (in the entire state) is broken and not able to be fixed at the time of pickup. Seriously???!!! How is that possible?

MICHAEL E. on

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It is a very nice and clean facility and I would highly recommend it to anyone looking for a great well run storage facility. Thank you for all the help and information you provided us.

Paul M. on

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Randy H. on

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If we ever need to store items again we would definitely use USA-1 SELF STORAGE LLC again.

Brad W. on

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Very clean and well protected. Nicest storage I’ve ever used.

BRADLEY W. on

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Probably the cleanest storage shed I’ve ever moved in to. The check in process was easy and fast.