Customer Reviews for USA Grocers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Grocers

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james I. on

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Customer did not leave a comment.

KEITH C. on

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A1

Adolfo L. on

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DEAN H. on

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Irvin S. on

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mike C. on

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charge them what was queted to them

diane K. on

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Vincent A. on

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The store owner was polite, but the trucks are parked around the back of the store in a grassy/muddy area, and the place is not in the safest-looking part of town.

KEN V. on

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Sergio O. on

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Everything went great. Thank you.

raymond M. on

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bob T. on

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Deborah S. on

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Next time you can have someone available to go into your computer program and acknowledge my return of the dolly...or tell me the latest time that someone who can do this would be available at the site where I am to return the dolly. Otherwise, everything was great!!!

Paul Q. on

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Somewhat rude individual at the return location. Unrelated to the return location, U-Haul is finicky about a few miles over, but ignores that fact that I returned with more fuel than pick up.

LuAnn M. on

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lohn J. on

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Very good, friendly people very helpful ??great service

Steven B. on

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Since there was no one here to help me attatch my trailer, I had to do it by myself. Thankfully during this process I only dropped the trailer and broke my toe one time. They quoted me about 4 different prices, all of which were less than what I paid. To top it all off, I had to go buy my own cable to hook up the trailer lights. Never using U Haul again.

jacob C. on

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Bad location poor customer service the trailer was in bad shape location has trucks stuck in yard

Juan C. on

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Un pequeno problema con el idioma. Pero la central muy buen customer sevicio y ayuda. Grasias y lo s felicito

Raul V. on

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Robert K. on

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Not a nice location. Trucks parked in soft sand. Dirty and messy office area. Transaction was handled OK

steven R. on

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Just keep doing what you're doing.

Janice G. on

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Store was easy to miss drove right by it no signs visable.

Drake B. on

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They were late for our appointment time. The facility is very dirty. The set up for the uhaul person is little more than a small counter space at the back of the store.

Rebecca D. on

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Truck broke down on us 2 time. Had to wait for me hanic to fix. 2nd one found problem but we lost over 4 hours of traveling time. Sitting in a hot truck in Fl. The place we picked it up at.never check it or looked at anything to.make sure everything was ok. Ac. Only worked part time. Has an exhaust leak in the front. And the gas guage does not work. We put in 75.00 just before we returned it. And then we got charged for not having it full. Next time We.move I will use another company .

Damian R. on

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Was not able to answer my questions I turned in the truck are they early

george H. on

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Car transporter front jack was sunk into ground, had to use my car jack to get it out.Ratchet's where rusted and did not work until I oiled and fiddled with them. Surge brake did not work, needed brake fluid. Wheel dust cap came off during drive (lost). This equipment was well used and not serviced! Not impressed at all!

suzanne K. on

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Stay clear of this location! They are rude and disrespectful. When I arrived to get the truck it was all the way in the back the equipment I had to bring it to the truck I had to find the truck by myself just given the number and told to look for it. When I got in the truck it was less than a quarter of a tank a gas. When I return the truck to the front of the store I was told to move it I was then verbally abused my daughters called you names I was called names the guy told me go ahead give me a bad review I want you to. Argued with me for over 15 minutes and then charged me for a whole other day wouldn’t give me a receipt told me it was emailed to me. It was the worst experience of my life. There are so many other U-Haul locations in town I would stay clear of this one. They are rude abusive and do not care about customer servicr.

Jeniffer M. on

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Robert B. on

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Nothing, it was perfect!

thomas M. on

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the owners son...was very threatening...rude...and called names …very racist…I will never ever go back there …and will make sure everyone I know DOSENT go back...the son is soooo bad and could be a violent person...

Kay L. on

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Gary C. on

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UHaul trailer was missing the stand, so the tongue was in the dirt. My husband is 70 and I am 65 and we had to lift it up onto the ball. It is fortunate we weren't hurt doing this or my husband have a heart attack. Additionally the trailer was positioned such that we held up traffic to connect the trailer to the truck. Only one person was at the store and he did not assist. He was more interested in selling a soda to someone.

Vincent A. on

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This place is a zoo. Nowhere to safely park truck upon return attempt. Uhaul customer has to meander through an array of questionable individuals (hanging around store, working on cars, etc) in order to get inside. No decent person would normally go into this place. Store owner very impolite and lacked manners. Would never use this location again, and certainly would not recommend. Marked as "helpful" above only to the extent that owner appeared to successfully get the transaction closed out, but nothing more.

john D. on

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David M. on

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Lawrence L. on

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Richard L. on

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Bruce S. on

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Robert C. on

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There was a misunderstanding between us. I tried to fix the problem very politely but the guy got very ugly, mistreated me verbally and even called me a liar. No more business for him.

syed A. on

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Benny A. on

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I try First the Location on Rodney's and make the reservation and upon arrival, the person told me that there was no one to help me with uhaul at that moment until next Morning, there hrs where suppose to be till 7pm I went at 5:30, This Location on USA Groceries person was thre and really nice

christine W. on

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Robert C. on

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Teri E. on

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Ii paid the owner $344.61 CASH. He charged my debit card after I paid him cash/\. I now have $150 in overdraft charges plus my CASH is gone. I am very upset and unable to get assistance from the store.

James R. on

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Lower the mileage rate for local moves

stacy C. on

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Have people there that know what they are doing. Waiting for someone to show up took a while. The truck was dirty food inside and wrapping from the food. I like the owner of the store that’s the only reason I go there. He is great

Gilbert C. on

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made two attempts to have car inspected per your requirements, just a waste of time and trips for nothing. had no assistance, and had to manually maneuver trailer to connect to car. went through severe rain only to find out boxes had gotten wet due bad door seals. returned trailer to unattended lot due to their emergency ( understandable ) called next day to confirm drop off , never got call back!

VICTOR L. on

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Brock W. on

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This was not my drop off My drop off was in Alabama

steve C. on

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Opens early so you can your day stated early. Was pleased with service. Second time I’ve used this location.

Jami O. on

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JIM S. on

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Deborah A. on

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The sto re employees were friendly and helpful. The truck was clean and the gas tank was full when we picked it up. I will use them again.

Gretchen P. on

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The inside of the truck was wet and they didn’t even try to dry it out. Told us if our stuff got wet call SafeMove to deal with it. Their office equipment was malfunctioning and apparently had been that way for awhile. They were just unprofessional and disorganized. They had to keep calling the district manager for help. Took almost an hour and we were the only customers for Uhaul. It was convenience store also. We had to keep waiting while they left us to help other people. So frustrating!!!!

Ana C. on

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Robert W. on

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david R. on

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No clear indication of where to park when returning.. Ended up parking in alley/edge of field which was unmowed and not clean. Man who helped me with the bill initially said I was being charged $28,000 in extra mileage! That's right, $28,000, even though I drove less than the allotted 120 miles. He did not know if mileage was additional under my rental agreement (which it was not, if under 120). He did not know how to resolve. He said he had to keep my rental agreement which I did not want to leave (I took a picture of it). I did receive an email later which hopefully confirms all was worked out, but clearly it was a less than desirable experience as I wasted 20 minutes and had no resolution when I finally got to leave.

ROBERT B. on

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I can't believe I am being charged an extra day when I was 2 hours over, considering the time zone difference! Really poor way to show appreciation! Last time I will use uhaul!

Joseph B. on

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Michael H. on

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personnel unable to assist with hookup of vehicle hauler. Thank heavens my son was there and capable. I think the one way charge is way to high when compared to round trip charge.

JOSE L. on

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JOHN D. on

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all went well

JOSE L. on

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Milagros H. on

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Roger G. on

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don't use this distributor

david W. on

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Patricia S. on

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Patricia S. on

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Jerry H. on

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Poor English, attitude could use some adjustment, had to locate the trailer and hook myself.

FABEL G. on

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Great Service!!! Nice people

Cesar G. on

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wally W. on

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Rodrigo P. on

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Jacky A. on

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Bonita L. on

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I would highly recommend they get the computer working. Twice we've used this location; twice the computer hasn't worked. NOT THE FAULT OF THE EMPLOYEES! Most annoying!

henry S. on

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Timothy A. on

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michael M. on

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Ricardo R. on

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tom F. on

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I had to find an connector extension pig tail.

Derek D. on

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Nothing this locations customer service was beyond all other. This was my first experience using this location and they were hands down the best. I rent uhauls once a month for my softball team and from now on I won't go anywhere else.

Danielle S. on

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Nice people! They were very helpful!

david B. on

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Robert S. on

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Young man who rented me this dolly must have did it wrong because now you are telling me I didn't return the dolly. I returned same day I rented it!!!!

gary M. on

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Drop off site was cluttered with other trailers. Owner hard to understand (english).

Ralph C. on

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Great service, highly recommend

JACK C. on

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This business is not capable of completing orders. My husband and I waited over 2 hours to get the truck. The owner (who was arrogant and ordered me to leave the store because I got angry, who wouldn't) did not know what he was doing and his son was trying to take care of us over the phone. This business should not be renting uhaul trucks.

patricia R. on

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Very good place to rent from.....

Norman C. on

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Tom S. on

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Daniel S. on

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Noster V. on

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PAUL C. on

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The hurricane took out power and phone. They could not check me in and close the order. I had to call customer service to get checked in and the order closed. Figure on spending about 45 minutes to call Customer Service.