Customer Reviews for USA Grocers
(U-Haul Neighborhood Dealer)

589 reviews

9834 Sandalfoot Blvd   Boca Raton, FL 33428

(561) 218-0239

Location Hours

  • Mon-Sun: 7:30 am - 9:30 pm

Services at this Location:

Contact Us

(561) 218-0239

9834 Sandalfoot Blvd
Boca Raton, FL 33428

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 9:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JO ANN S. 
Rating:
4.0

Customer did not leave a comment.

DAKOTA W. 
Rating:
5.0

Good service .quick in and out .

NORBERTO FABIAN N. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

PILAR B. 
Rating:
4.0

Customer did not leave a comment.

john G. 
Rating:
1.0

The vehicle I wanted wasn't there, which meant I had to take a smaller vehicle and do three trips instead of one. Made a nightmare day for me and very expensive.

NEIL E. 
Rating:
1.0

Very expensive

CARMEN O. 
Rating:
1.0

This store gives priority to his client, he did ask 4 times to step back so he can take care of his client first and make me wait even I was there before them. 1.The truck is very duty and smell very bad, 2.the door cannot closed completly and make noise while you are driving. 3. The seat adjustment is not working and make it hard to drive safe. 4. The truck has transmission issue, it take milage to change the shift plus the extra noise. Overall no more business with u hall, specially if the pickup is not from a real uhall store period.

Youssef B. 
Rating:
5.0

Customer did not leave a comment.

Baptiste P. 
Rating:
1.0

The truck was disgusting and smelled horrible. The steering alignment was off. The guy at the counter was very unprofessional and kept taking other customers while I was trying to check-out. He also couldn't find the keys for a period of time. I was very upset with my service and honestly I shouldn't have to pay for this. I was absolutely appalled by the condition of the truck and the location.

Michael K. 
Rating:
2.0

I needed a truck for a very short move of a dining table. Took 2 employees and 15-20 minutes to check me out with very little info. Had less than 1/4 tank of gas. I went 8 miles total. Was charged $30.00 for gas which at 2.15 a gallon is unconscionable. Feel very taken advantage of.

PEPIA J. 
Rating:
3.0

Customer did not leave a comment.

Jose Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Shari W. 
Rating:
2.0

Customer did not leave a comment.

Jianjun L. 
Rating:
3.0

Windshield was filthy.

William C. 
Rating:
2.0

There was literal broken glass in the back of the truck that we had to clean ourselves. When returning the truck they wouldn't explain anything further than “ok thanks we'll send you the receipt” I had SEVERAL receipts sent to me with different totals and miles after not receiving one at all but getting charged. Very inconsistent. Never going there again.

selena H. 
Rating:
1.0

Why do you send multiple invoices for tolls 2 months later.

Gina H. 
Rating:
1.0

The van was infested with cockroaches, so I didn't even use the rental to move my stuff. I picked the van up at night and couldn't see until after the initial inspection link expired that there were all sizes of cockroaches in the van. But I knew something was wrong when I rolled the window down to hear back up directions and a huge cockroach crawled across the windshield... I put boxes in the back for 10 min on my way from the pick up location to my house. By the time I took them out, there were 3-5 bugs in EACH box and I had about 7 or so empty boxes. So disgusting. Not only, did I not use the truck to move my belongings, I also had to throw the boxes away because of it! I used the van to move solely my furniture as that was unavoidable. With only 3 pieces of furniture going in there and leaving the furniture outside for 24 hours, I still was finding bugs in my new home for about two weeks after the move. I want my money back!!! I am so repulsed and opposed from using U-haul again because of this place! Do not recommend renting from here!

Zoe D. 
Rating:
5.0

Everything was perfect. He was nice, the online setup made the whole process quick and easy. The experience was very enjoyable. If I ever need another truck rental, I will be back. Thank you.

philip B. 
Rating:
5.0

I used the online check-in with my smart phone and lost an hour of my rental time waiting for authorization. Other than that the service and the vehicle were excellent.

Luis H. 
Rating:
1.0

Quite the con; truck was filthy and damaged in places. Employees were horribly rude. Never again.

Valentinas B. 
Rating:
2.0

They are bad to assist you (when u call).

Cezar R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

This place and these trucks were disgusting!!!!! I ordered my truck from a different location and uhaul sent me here instead. SOOOOOOOO GROSS! I'll probably NEVER rent a uhaul truck again.

Stephanie D. 
Rating:
3.0

Customer did not leave a comment.

Alan R. 
Rating:
2.0

Truck was infested with roaches. I ordered a half dozen furniture sheets/blankets and they were not there.

Eli P. 
Rating:
5.0

Fast friendly great staff thank you very much

John K. 
Rating:
4.0

Customer did not leave a comment.

Vely C. 
Rating:
2.0

Wrong prices on contract was charged 79 dollars a day for a 19.99 truck

Edan D. 
Rating:
1.0

I reserved a 10-foot truck and when I got there all they had was a 15-foot truck and would not honor the price of the 10-foot truck. I left very dissatisfied.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

Dorn H. 
Rating:
5.0

Nothing. Everything was good and the gentleman that we dealt with was very friendly and helpful.

darren M. 
Rating:
1.0

Personnel at location what is poor service I was not accommodating on questions that I have regarding blankets for moving , and eventually hung up on me when I called right after pick up,

Andre G. 
Rating:
5.0

Customer did not leave a comment.

Johnny O. 
Rating:
1.0

Customer did not leave a comment.

Marlene C. 
Rating:
5.0

Small location with big heart and friendly service.

thomas F. 
Rating:
5.0

Sid was amazing. I was done in 10 minutes. No supprise fees. Truck was exactly what i ordered.

Bina B. 
Rating:
4.0

Customer did not leave a comment.

Karoline A. 
Rating:
5.0

Customer service excellent!

Terry G. 
Rating:
3.0

Being a small grocery store with 1 register made the rental process take a lot longer also no moving blankets were provided

Fred J. 
Rating:
5.0

El chico que me atendió, pueda que no haya sido su culpa, yo no hablo bien el inglés, pero le entendí que debía devolver la unidad alquilada con el combustible igual como lo recibí, yo fui a una estación de servicio (gasolinera) y le coloqué lo que faltaba para volver a dejarla igual, vosotros me habéis cobrado 12 doláres de combustible. Lo otro es la cantidad de millas cobradas, no creo haya sido tanto. Espero me llaméis y me deis una respuesta a esto, ya que es dinero y el dinero es difícil de obtener para pagar más de la cuenta. Del resto, la atención fue estupenda, no tengo nada para quejarme, solo lo antes expuesto y que espero lo consideréis y retorneis a mi cuenta lo que me corresponda. Muchas gracias.

hector E. 
Rating:
5.0

Even when a gentleman went with me to check mileage and gas (had one fourth), and I returned with the same amount, they charged me for gas. I did tell the guy at the grocery store that issue and he told me that it would be fixed , but they did not.

luis A. 
Rating:
4.0

Exelent service

Kemal K. 
Rating:
2.0

To be completely honest, nice people but very disorganized. Wasted much time when neither the rented vehicle nor the keys could be found- it was mayhem. Finally was given another vehicle. Now, many days later, I get a texted notice saying I owe more money. How? I checked out and was given the final amount. I was willing to forego the initial aggravation but now they want more money out of the blue. So.... my advice to anyone renting from U-Haul is: try Enterprise Rent-a-truck or Budget or Penske.

richard S. 
Rating:
2.0

The milage on the paper work stated the truck had 100112 miles, I did took pictures of the odometer and it was showing 100117 and if had brought to their attention they would charge me 5 extra miles. I know it's only 5 miles of difference, but if I walk in the store to rent the truck with 5 dollars less I wouldn't be able o rent the truck, would I? It's all about principals and honest. Thank you.

Denio C. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

Customer did not leave a comment.

Orlando H. 
Rating:
5.0

Staff was very helpful, Store was busy had a few mins of wait but got everything I needed. Definitely recommended

mohammad R. 
Rating:
5.0

Amazing customer service!! Will definitely recommend this location and give them 5 stars!!

Jeffrey S. 
Rating:
5.0

Nothing everything is fine have good service and good employees

Julio C. 
Rating:
5.0

Great people, great service!

Yuri S. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
3.0

Lower rates, after the fact I came to the conclusion that renting from Enterprise is a lot more cheaper.

Luis T. 
Rating:
4.0

Easy rental, very fast and convenient, good quality truck

Thomas R. 
Rating:
2.0

Terrible customer service. Messed up order. Booked me for 5 days instead of just adding a 1 day extension to my 1 day reservation. Charged me $40 additional for gas when I only used a few miles. Truck has difficulty closing latch. Manager was rude, staff treats you like garbage. Horrendous location

Toan L. 
Rating:
1.0

simple , when i went to pick up the truck the cashier or owner didn't have me in his system at all he ask me my driver linces in credit card before to confer my order number, he didn't have me , all my advance i did on line was for nothing i wasted my time anyways to do it again about my information, i didn't get my hand truck like reserved it for 7 dollar a day , so when i called in claimed to U haul she sent me to go in pick it up in another location, so wasting time just to moved my furniture, so not happy at all , they rental place never walked me out to check the truck or show me where i need to get the truck they just told me where to get it in the back of the store , they don't work as professionals doing businesses , but i think is the way that Uhaul work and the store too , so ghetto all this service , , this my first time i was expecting something different on services ,

monica P. 
Rating:
5.0

Customer did not leave a comment.

MArtin G. 
Rating:
5.0

Great customer service

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
3.0

Customer did not leave a comment.

Stanislav S. 
Rating:
2.0

The dollies were ALL broken, no other equipment there and I was the first to show for the day...the rental "office" was very ghetto. Was nervous to give them my card. Overall, going to a different location if I even need to rent a uhaul again

Shraga B. 
Rating:
3.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

No dolly, no pads, dirty , no assistance with the car dolly. Very rude person I picked up the U-Haul equipment from. Extremely high priced. Terrible overall experience

austin T. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
3.0

Customer did not leave a comment.

Penny S. 
Rating:
5.0

The customer service representative was professional & proficient in his task.

JACQUELINE J. 
Rating:
5.0

we had trouble figuring out whether the mirrors adjusted and if so, how

LINDSAY ROSE W. 
Rating:
1.0

I need 17” truck, at 8am. But I came, they told that they don't have 17, only 15” but I promised people that I'll come at 8:30. So I paid 2 times more for gas and mileage. And spent more time. And truck with 96000 miles eat extremely much gas... and when I return it, I should to park it 3 times. Front, rear on a back!!!

Aleksei S. 
Rating:
5.0

Perfect experience.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Prior information should be provided if the truck that is booked has some issues and gonna provide other vehicle

Vinodhkumar B. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Customer did not leave a comment.

barbara O. 
Rating:
3.0

Fix the windshield wipers.

ASHLEY M. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The service I received was excellent. It completely exceeded my expectations. They're fast and efficient.

martinez S. 
Rating:
5.0

Smooth Transaction! No surprises -- everything as expected, and the U-Haul representative was very helpful. Truck was clean!

jean D. 
Rating:
5.0

Customer did not leave a comment.

ALFAISAL A. 
Rating:
5.0

Customer did not leave a comment.

Melva V. 
Rating:
5.0

This place went over and beyond to accommodate my changing returning schedule. They charged me accordingly of course but I completely understand. Great staff!

raul C. 
Rating:
5.0

I can't think of anything that needs improvement. Even the crew remembered me from a previous rental. Great work!

edson T. 
Rating:
5.0

Fast, clean efficient operation. Super friendly staff. Best U Haul I've ever used.

PONCE D. 
Rating:
5.0

The people there are very cortez and fast, in and out was a breeze with them. Loved

antonio G. 
Rating:
4.0

The new online self serve system is top notch!!!!!

Richard G. 
Rating:
5.0

Not very clear as to where to leave truck when dropping off.

erik C. 
Rating:
5.0

It was a wonderful experience. I will definitely return to this facility. I will tell my friends what a wonderful experience it was.

charlene R. 
Rating:
5.0

Very happy with my experience renting a Uhaul from this location. They were very friendly, helpful, and fast getting me on my way with my rental. Highly recommend this location

marcelo F. 
Rating:
3.0

Process and close out the rental at the time the vehicle is returned. I returned to the location a few days later to kindly ask that the rental be finalized and issue the invoice. It was done as requested.

Gary F. 
Rating:
5.0

The experience was excellent and at this time can't think of anything you need to change! Great customer service

david S. 
Rating:
5.0

This Uhaul has great customer service and I would like to thank them and get them recognize for Job well done.

Shoaib A. 
Rating:
5.0

As always, excellent customer service. The truck was clean and in great working condition and as far as location, it was very convenient.

Ferreira R. 
Rating:
5.0

Customer did not leave a comment.

Gilberto A. 
Rating:
2.0

No moving pad were available and I had to remind them that I had rented utility and furniture cars

Darien M. 
Rating:
2.0

First you shoud be honest about your real prices with your costumers by phone BEFORE they start using your Service. Second your UHaul Trucks are maybe TOO OLD already for doing reasonable Business with people. Your location is REALLY BAD & totally NOT CONVENIENT for anybody even to find YOU! And third you should have some RESPECT for your customers at least who pay Money to YOU! So my Advice to te future customers much better TO AVOID SUCH KIND OF Dealership OFFICES!

Lana R. 
Rating:
4.0

Answer phone calls friendlier, calls are answered cold and it's kinda scary

Lukas V. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Dieucy D. 
Rating:
4.0

Great!

Gedean P. 
No reviews have been submitted for this location.

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