Customer Reviews for USA Grocers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Grocers

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Karoline A. on

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Customer did not leave a comment.

Terry G. on

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Customer service excellent!

Fred J. on

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Being a small grocery store with 1 register made the rental process take a lot longer also no moving blankets were provided

hector E. on

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El chico que me atendió, pueda que no haya sido su culpa, yo no hablo bien el inglés, pero le entendí que debía devolver la unidad alquilada con el combustible igual como lo recibí, yo fui a una estación de servicio (gasolinera) y le coloqué lo que faltaba para volver a dejarla igual, vosotros me habéis cobrado 12 doláres de combustible. Lo otro es la cantidad de millas cobradas, no creo haya sido tanto. Espero me llaméis y me deis una respuesta a esto, ya que es dinero y el dinero es difícil de obtener para pagar más de la cuenta. Del resto, la atención fue estupenda, no tengo nada para quejarme, solo lo antes expuesto y que espero lo consideréis y retorneis a mi cuenta lo que me corresponda. Muchas gracias.

luis A. on

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Even when a gentleman went with me to check mileage and gas (had one fourth), and I returned with the same amount, they charged me for gas. I did tell the guy at the grocery store that issue and he told me that it would be fixed , but they did not.

Kemal K. on

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Exelent service

richard S. on

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To be completely honest, nice people but very disorganized. Wasted much time when neither the rented vehicle nor the keys could be found- it was mayhem. Finally was given another vehicle. Now, many days later, I get a texted notice saying I owe more money. How? I checked out and was given the final amount. I was willing to forego the initial aggravation but now they want more money out of the blue. So.... my advice to anyone renting from U-Haul is: try Enterprise Rent-a-truck or Budget or Penske.

Denio C. on

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The milage on the paper work stated the truck had 100112 miles, I did took pictures of the odometer and it was showing 100117 and if had brought to their attention they would charge me 5 extra miles. I know it’s only 5 miles of difference, but if I walk in the store to rent the truck with 5 dollars less I wouldn’t be able o rent the truck, would I? It’s all about principals and honest. Thank you.

Helen M. on

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Orlando H. on

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mohammad R. on

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Staff was very helpful, Store was busy had a few mins of wait but got everything I needed. Definitely recommended

Jeffrey S. on

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Amazing customer service!! Will definitely recommend this location and give them 5 stars!!

Julio C. on

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Nothing everything is fine have good service and good employees

Yuri S. on

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Great people, great service!

Helen M. on

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Luis T. on

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Lower rates, after the fact I came to the conclusion that renting from Enterprise is a lot more cheaper.

Thomas R. on

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Easy rental, very fast and convenient, good quality truck

Toan L. on

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Terrible customer service. Messed up order. Booked me for 5 days instead of just adding a 1 day extension to my 1 day reservation. Charged me $40 additional for gas when I only used a few miles. Truck has difficulty closing latch. Manager was rude, staff treats you like garbage. Horrendous location

monica P. on

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simple , when i went to pick up the truck the cashier or owner didn’t have me in his system at all he ask me my driver linces in credit card before to confer my order number, he didn’t have me , all my advance i did on line was for nothing i wasted my time anyways to do it again about my information, i didn’t get my hand truck like reserved it for 7 dollar a day , so when i called in claimed to U haul she sent me to go in pick it up in another location, so wasting time just to moved my furniture, so not happy at all , they rental place never walked me out to check the truck or show me where i need to get the truck they just told me where to get it in the back of the store , they don’t work as professionals doing businesses , but i think is the way that Uhaul work and the store too , so ghetto all this service , , this my first time i was expecting something different on services ,

MArtin G. on

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Wendy F. on

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Great customer service

Juan P. on

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Stanislav S. on

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Shraga B. on

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The dollies were ALL broken, no other equipment there and I was the first to show for the day...the rental "office" was very ghetto. Was nervous to give them my card. Overall, going to a different location if I even need to rent a uhaul again

Susan S. on

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Steven S. on

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austin T. on

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No dolly, no pads, dirty , no assistance with the car dolly. Very rude person I picked up the U-Haul equipment from. Extremely high priced. Terrible overall experience

BENJAMIN J. on

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Penny S. on

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JACQUELINE J. on

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The customer service representative was professional & proficient in his task.

LINDSAY ROSE W. on

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we had trouble figuring out whether the mirrors adjusted and if so, how

Aleksei S. on

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I need 17” truck, at 8am. But I came, they told that they don’t have 17, only 15” but I promised people that I’ll come at 8:30. So I paid 2 times more for gas and mileage. And spent more time. And truck with 96000 miles eat extremely much gas... and when I return it, I should to park it 3 times. Front, rear on a back!!!

Steven G. on

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Perfect experience.

David B. on

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Vinodhkumar B. on

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Prior information should be provided if the truck that is booked has some issues and gonna provide other vehicle

Dawn B. on

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barbara O. on

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ASHLEY M. on

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Fix the windshield wipers.

Michael L. on

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martinez S. on

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The service I received was excellent. It completely exceeded my expectations. They're fast and efficient.

jean D. on

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Smooth Transaction! No surprises -- everything as expected, and the U-Haul representative was very helpful. Truck was clean!

ALFAISAL A. on

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Melva V. on

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raul C. on

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This place went over and beyond to accommodate my changing returning schedule. They charged me accordingly of course but I completely understand. Great staff!

edson T. on

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I can't think of anything that needs improvement. Even the crew remembered me from a previous rental. Great work!

PONCE D. on

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Fast, clean efficient operation. Super friendly staff. Best U Haul I've ever used.

antonio G. on

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The people there are very cortez and fast, in and out was a breeze with them. Loved

Richard G. on

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The new online self serve system is top notch!!!!!

erik C. on

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Not very clear as to where to leave truck when dropping off.

charlene R. on

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It was a wonderful experience. I will definitely return to this facility. I will tell my friends what a wonderful experience it was.

marcelo F. on

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Very happy with my experience renting a Uhaul from this location. They were very friendly, helpful, and fast getting me on my way with my rental. Highly recommend this location

Gary F. on

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Process and close out the rental at the time the vehicle is returned. I returned to the location a few days later to kindly ask that the rental be finalized and issue the invoice. It was done as requested.

david S. on

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The experience was excellent and at this time can't think of anything you need to change! Great customer service

Shoaib A. on

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This Uhaul has great customer service and I would like to thank them and get them recognize for Job well done.

Ferreira R. on

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As always, excellent customer service. The truck was clean and in great working condition and as far as location, it was very convenient.

Gilberto A. on

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Darien M. on

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No moving pad were available and I had to remind them that I had rented utility and furniture cars

Lana R. on

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First you shoud be honest about your real prices with your costumers by phone BEFORE they start using your Service. Second your UHaul Trucks are maybe TOO OLD already for doing reasonable Business with people. Your location is REALLY BAD & totally NOT CONVENIENT for anybody even to find YOU! And third you should have some RESPECT for your customers at least who pay Money to YOU! So my Advice to te future customers much better TO AVOID SUCH KIND OF Dealership OFFICES!

Lukas V. on

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Answer phone calls friendlier, calls are answered cold and it’s kinda scary

Tammy C. on

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Dieucy D. on

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Gedean P. on

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Great!

PENNY C. on

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Employees were friendly and explained everything clearly. Got in and out fast, very positive experience!

RAMON J. on

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I was pleased, fast service and cheaper than any other moving rental and enjoyed the drive. Just keep being good and I will recommend Uhaul. Thanks

Rolande H. on

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Thank you for being there for us on Sunday!

Andres R. on

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Outstanding service. They work to give you what you need and to keep the customer informed of all relevant information for a successful rental. Highly recommend. They might want to install a bigger sign on the road. We drove by once (on opposite side of the road) without realizing it was the rental location.

ketline R. on

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Nothing. Don't change a thing. This location was the quickest, easiest, most knowledgeable, AND was able to help me with only 24 hours notice on a rental. I've never had such a positive u-haul experience.

DAVID B. on

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No improvement needed they were very helpful and flexible with my move situation. Highly recommended

morocho O. on

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The service was friendly, considerate and professional. I felt welcome from the first minute. The van was almost new, and it was nice to have updated equipment. When I returned the van, the service was once again friendly and welcoming. I thought to myself this is one of those little gems you always want to find. What else could have been better? This location is very close to my home which makes it easy and convenient to do business with.

Neal R. on

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The facility was nasty needs to be cleaned truck smelled like urine

david S. on

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This U-Haul rental location is great! Very clean trucks. We have previously rented from here, and we’ll rent from them in the future when needed.

LUCAS F. on

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All went well. Thank you for the service!

Jennifer O. on

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Great experience. Truck was surprisingly comfortable and easy to drive. Dropbox for keys was very convenient and settlement of the bill and easy to understand emailed invoice was a great conclusion of the overall experience. Thanks!!

KAREEM L. on

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The two guys at this location were both very helpful and efficient. 2nd time I dealt with them in a month or so. Both times: 2 thumbs up! I’ll be back!

Jhoanna C. on

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No one informed me of the tolls that would be charged afterwards. I received an email and received a link however the link was unable to process the payment. I kept getting transferred from one person to another and no one could hep.

David T. on

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USA Grocers representative very helpful. I will rent from that location again in 8 months.

ahron S. on

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Awesome customer service..... never use uhaul before and my first time will last forever and I’ll be using uhaul when I have to move again.

emad K. on

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Manager did a great job. He had 4 customers at the same time while what looked like he was on shift alone, and handled them all with a great attitude and swift service.

marcio C. on

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Great customer service! There was a mixup with the pick up date and time. They stayed calm and pleasant, then quickly scheduled us for a truck. The gentleman who checked me back in the next day was also very cheerful and helpful.

daniel T. on

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Nothing, truck was clean and I had great service.

rob U. on

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Best Uhaul experience I have ever had, they're courteous, and run a great operation. More of your uhaul facilities would benefit from the level of detail and engagement that this location provides.

Halil A. on

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It was only 21 miles. I didn’t fill, I knew it would cost $5 a gallon. Think about it. I was charged $20 for only 21 miles. Never

laurentiu P. on

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It's not the best area , but you're doing your job.

AGUINALDO L. on

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Everything was good.

TONY A. on

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The staff was extremely courteous and efficient in getting me on my way. Great team.

maicol J. on

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Wonderful! They were very helpful when we turned in our truck. I was tired and left my padlock keys on the truck keychain. They pulled them and called my house to let me know they had found them. He saved them with our receipt so we were able to get them. Thank You !

JIM L. on

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Amazingly kind and helpful owner and personnel

David K. on

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MICHAEL M. on

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linda M. on

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The men at this location were very nice and helpful. The communication was excellent, and they were accommodating when I called to let them know I needed the truck for a few extra hours than scheduled. After returning the truck late at night, I realized I forgot my garage remote in the truck. I contacted the store and they immediately went to the truck to retrieve my remote and hold for me. They were so nice and the location was convenient. I highly recommend this store.

Roberta D. on

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Shoaib A. on

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Daniel L. on

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Alex T. on

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Very friendly. Fast and easy process. Love it.

dudley T. on

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Customer service was extremely excellent

Marrett M. on

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Staff made it simple to pickup and return. The whole team is awesome!!! I look forward to using this location again!

MAURICIO G. on

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Staff is very friendly, quick and efficient. Will use this location again!

ENRIQUE R. on

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Super helpful Our sales associate was beyond professional And friendly. He made our experience perfect in every way.

HAI CHI D. on

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They have best customer service ??????????????

john E. on

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Customer did not leave a comment.