Customer Reviews for USA Storage Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

N/a

Rating:

5.0

Wonderful people working there. It's professional, fast and easy time with them.

Rating:

3.0

Did not see personnel

Rating:

5.0

Nothing, the entire staff is kind and professional. Conversing with everyone was pleasant and fast in, fast out.

Rating:

5.0

Staff was helpful. In an out in less than 10 minutes

Rating:

5.0

The customer service was excellent. I have rented from that location before. I actually have a storage unit there too. But very friendly workers and knowledgeable.

Rating:

5.0

No extra comments. Great friendly staff !

Rating:

5.0

The company was great to me . And they gave me excellent service .

Rating:

5.0

Experience was flawless for my first time buying a u haul. Would 100% recommend.

Rating:

5.0

Everything was good

Rating:

3.0

The location is friendly, but I couldn’t give 5 stars because of bad computer programs, and poor decisions by the employees. I attempted to pick up the truck at 1300 hrs. Their interface with U-Haul was down. After 45 minutes of trying they promised a code for the lock box after hours if I called one of the agents personal number. I called and then she says I have to call U-Haul. I spent 1:15 on the phone for them to get my app working because when I was told to try the app the young lady behind the desk was trying to use the app on her phone and locked me out. So a truck that I was supposed to have a key for at 1300 hrs I wasn’t able to retrieve till 1930 which I had people waiting to help me move for hours later than necessary. They were friendly I would recommend to others, but only if everything is working properly

Rating:

5.0

Nothing everything was outstanding

Rating:

5.0

Very helpful and kind people, I recommend them again

Rating:

5.0

Everything as I said was above and beyond words. I used the ten foot truck; very clean and easy to move through tight areas. Customer service was priceless. I will use USA Storage Center of Hope Mills in the near future. Thank You for all you do to make our visits there a pleasurable encounter.

Rating:

5.0

The owner was very friendly and helpful will rent from them again in the future

Rating:

5.0

When the wheels are straight, the steering wheel is diagonal and poses the risk of an accident. rear view camera required

Rating:

1.0

He cheated me he charge me 88 dollars and it was only 71 dollars

Rating:

5.0

It was great we booked it at the last minute and was able to pick it up and for that we were very greatful

Rating:

3.0

Very basic storefront but the staff was very helpful and polite!

Rating:

5.0

The service was top notch!!

Rating:

3.0

Getting reimbursed the money thats held should be quicker.

Rating:

5.0

Very helpful

Rating:

5.0

The overall area wasn’t bad the problem for me was, the. Truck was dirty and on “e” i get that things happen but when you don’t expect it, it can be frustrating and made it hard to read any mileage?

Rating:

1.0

I started by reserving a 15’ truck, furniture pads, and a utility dolly on the U-Haul website. I designated my pick up location and date. I felt sure that in the 21st century a modern company could manage to have all my reserved equipment at the agreed location on the agreed date. This did not happen. I went to USA Storage Center in Hope Mills, NC, and they had my truck and furniture pads, but not my utility dolly. I drove to another U-Haul location, Midgard Storage in Fayetteville. They had utility dollies, but the employee did not know how to loan a dolly for a one-way move. Then I drove to another U-Haul location, U-Haul Moving & Storage of Fayetteville at Coliseum. They did not have any utility dollies, but they did have the larger and more expensive appliance dolly. I took an appliance dolly and went home to finally start packing the truck. I spent entirely too much time in acquiring my moving equipment that day. Why did it take a visit to three separate U-Haul locations to get a dolly? Why did the U-Haul website promise me that a utility dolly had been reserved for me?

Rating:

5.0

In the back of the truck , the plate over the gas tank was broken and would not allow the ramp to pull out and caused my father inlaw to fall down in it. Was very disappointed

Rating:

5.0

Nothing at all and the assistant was very helpful and nice.

Rating:

5.0

More gas in truck's would nice Thanks

Rating:

5.0

Great experience

Rating:

2.0

This was actually the 2nd dropoff sent to and the person there was nice before rude and not very helpful

Rating:

5.0

I didn’t understand the payment more than what I thought

Rating:

5.0

The whole process was mostly completed straight from my phone. It made it quick and easy. The representative at the office was very nice and welcoming.

Rating:

5.0

Well please!!!

Rating:

5.0

Still waiting on a deposit I paid cash for on the 5x8 trailer.

Rating:

5.0

The woman was very helpful to us so we do not have any recommendations for improvement. 🙂

Rating:

1.0

Maintain equipment better and do better safety checks the truck i had had no ac need a alignment and brakes were very sponge at the end of the drive my shoulders felt lik i wrestled a bear

Rating:

5.0

Lady at the desk was very helpful. Had a very nice attitude going above and beyond to help me. A++

Rating:

3.0

Provide a way to enter into the gated area for security.

Rating:

1.0

I accompanied the agent as she processed receipt of my rented truck and transport. After she looked them over inside and out, recording mileage and fuel level; I asked her if everything was okay. She acknowledged and gave me a thumbs up. I asked again, "Fuel and mileage look okay?" She smiled, said yes, and said she'd email my receipt. Consider how surprised I was by a sideswiping surcharge of $150!! This is ridiculous and I need it refunded immediately! Please contact me for photo proof of the fuel gauge before and after the rental.

Rating:

4.0

Electrical connection pigtail had broken prong. After returning to facility item was replaced expeditiously.

Rating:

5.0

The whole process, from booking online to going into the location and picking up the equipment was so easy, the girls inside the location were very helpful and made the process very smooth. I would definitely rent again from this company and location.

Rating:

4.0

None

Rating:

5.0

No improvements. Nice customer service and responsive to all questions. Very patient staff.

Rating:

2.0

I was sent here because the site I rented from didn't have the truck I reserved. When signing the agreement, I ask about the furniture dolly I've rented with the truck. They tell me, "It's in the truck". It was not - turns out they knew they didn't have one in stock, but they couldn't figure out how to refund me on my card. They give me a truck that's clearly not been maintained. The engine was so loud in the cab that we had to shout to talk and the truck couldn't go above 45 mph. But it's a day rent, let's push through.THEN the engine light came on just as I arrive at my loading site. I turned around and brought the truck back, but they're out of the office (it's 1:30) and have no time for return posted. Unbelievable. Better believe I want a refund.

Rating:

4.0

I have used Uhaul many times. This was my most difficult. I will not use Uhaul again. After making plans and reservations were made, confirmation by email received well ahead of the move, the final Confirmation, 2nd email received the evening before the move, stated where I was to pick up the "one-way" truck...an hour away. Corporate office was not helpful, and compensation for double the distance not offered...not even when I changed to rotating service and brought the truck back myself. Not satisfied.

Rating:

3.0

I was VERY disappointed that Uhaul did not call me to let me know truck would be 2 hrs late! It messed my whole day up. It's hard enough to find one and a storage. I finally found both and people helping me were frustrated.. I shouldn't have to pay full cost of truck . If I had known ahead of time I maybe could have found another one somewhere. Very disappointed

Rating:

1.0

Rude customers service

Rating:

5.0

Thank you, Cody for your help! UHaul needs to upgrade their site. Info was always wrong or the system would freeze. Couldn't correct info, as system would never complete.

Rating:

1.0

I will not use uhaul again and won’t suggest to friends. There was a large lack of communication and none of the equipment was available at the location in which I was sent to.

Rating:

5.0

I wasn’t overly excited with the mobile check-in. Nothing wrong with it, I just prefer in-person.