Customer Reviews for Used Book Warehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Used Book Warehouse

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Carol W.
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Customer did not leave a comment.

John D.
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Mike was a great help and very friendly. Highly recommend this location to anyone.

Joseph M.
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Dealing with this location was quick and easy. A pleasant experience.

Dan H.
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Customer did not leave a comment.

LARRY L.
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Nestor R.
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Rocky N.
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Very friendly and helpful. Could not have had a better experience when renting a trailer. Will certainly use these folks again when i need a trailer or truck.

Dennis K.
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the truck was dirty and stickey inside

David W.
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Customer did not leave a comment.

Steven L.
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Good guy. . U haul has good equipment. All the lights work, and safety chains were in good shape. The 5x9 trailer towed excellent. I towed from Rockport, Tex to Mt. Vernon, Ohio. 1400 miles, no problems. Thanks U Haul.

Scott S.
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Customer did not leave a comment.

JACQUELYN ROCHEL L.
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The man was friendly and helpful, but didn't locate the closest drop off location to my destination. I said I was going to Centerville, and he told me to call Palestine when I got there, to find a drop-off location. I did not have phone service at my destination, so I drove to the U-Haul Davis Feed to drop it off. I was charged for "wrong drop off location" even though I had not been given a drop off location instead of reducing my charge because of the shorter distance from the start point. I want my "wrong drop off" fee refunded, and the difference in cost between the Palestine fee and the Centerville fee refunded.

Nick B.
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The greatest folks here! Very friendly honest people

John C.
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Debra R.
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Great experience

Steven H.
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Clara W.
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DAVID D.
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Monty B.
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Val E.
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james A.
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Stuart Hal K.
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karlna K.
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The place was clean and the guy was very nice. He was very personable. I really liked him. Would go back just for a chat if I could.

Dave W.
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Wesley H.
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Jim is professional and friendly - two qualities you rarely find in a person. He kept it simple and was highly knowledgeable answering every question. Would use again.

Wanda Y.
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Traveling 2200 miles it would've been nice to have cruise control.

George S.
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Jim was very helpful, in that he did everything he could to make sure our trip went as planned. Jim showed us more options for the use of equipment and made sure all was in very very good working order. WELL DONE

Allison J.
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Steve P.
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Becky B.
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Nothing to improve! Jim always has clean equipment and is very friendly and helpful both during pick-up as well as the return. This time I utilized the self-checkout option. It was a positive experience...thanks U-Haul!

LAWRENCE S.
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Customer did not leave a comment.

J R P.
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Nothing really. Good, friendly service and convenient to the storage unit site across the street where my goods were storedl

Robert K.
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Customer did not leave a comment.

James A.
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I DID NOT rent anything from you on these dates. I rented a van in Wylie Tx las winter and that's it. This current charge is not mine. Unless there is a mistake on your part this is FRAUD J EMBREY

Marilyn L.
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Thomas M.
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Mona N.
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Robert H.
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Charles G.
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The trailer I rented was only available for local because manager said it took him years to get that size trailer, so I had no choice but to spend addition 3 hrs on road plus fuel and mileage to bring trailer back to original location

Scott B.
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The man running this store was very friendly and efficient. Unfortunately, my location was changed at the last minute (I was supposed to pick up in Corpus Christi) and Rockport was almost an hour out of my way. I wish U-Haul had informed me MUCH sooner that I would have to go to Rockport, rather than not informing me of this until 5:00 the day before.

Steven A.
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Hard to find a place to park the truck... lot was very full. However, really cool place to drop off a uhaul

RONALD K.
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Thomas B.
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Kevin B.
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Excellent check in and ease of service. Great selection of trailers. Will definitely use again

Cory G.
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Great customer service, owner on site, smooth as glass.

Jeffery G.
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Tim C.
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Fix the driveway.

Nancy T.
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Consistent, long time Local customer service

Martin P.
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Mike B.
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Richard W.
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Steve L.
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Clifton S.
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Very helpful staff. Would recommend.

eddie S.
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Throw a party! Lol ( jus kiddin ) It was quick and easy.

Phillip W.
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Great place

David B.
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Danny C.
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Shane I.
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Mike C.
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Teresa S.
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Very friendly

Ronald C.
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Robert H.
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I had difficulty with the one line drop off proceedure

Jan H.
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Best customer service ever! Highly recommend!

Steve H.
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Thomas M.
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Gary L G.
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Great location with easy access. Great service. Very efficient.

Sandra D.
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Everything was perfect. Owner was professional and friendly.

Nona G.
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Frank H.
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Art J.
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Gary S.
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KEITH W.
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Cudos to Jim! A top notch manager!

Keith N.
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Pam G.
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Jim has helped me 5-6 times on the rentals. Never had a problem with anything or anyone. Thank you. Pam 1/26/2020

Mark B.
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Maybe a tad bit less expensive

Paul R.
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Customer did not leave a comment.

Stephanie T.
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I picked up my UHAUL on 12/27/19, the man in the store offered me a "deal" to receive a bigger truck for the same price because he had too many on the lot since he had just received quite a few from the shop. I happily accepted worse decision ever! We went to load UHAUL got on the road and began to watch gas gauge drain before our eyes we literally read on dash we were getting 6 mpg. We moved over 1200 miles. 20 minutes later check engine light comes on. We reached the hill country and truck began flashing check engine light fine we stopped as we were tired and noticed that hand written on back of receipt that i signed was a note that we accept any water damage we incur as there was a leak that had been fixed with tape. This was NEVER advised to me as I would have NEVER accepted this since we were traveling so far to get our valuables to begin with. We continued the commute the next morning after it rained I will add and continued to pour 700 dollars (should have cost 450 tops) into this truck that was "fresh from the shop" just trying to return home and beat the winter weather we were to be facing in CO. Truck begins flashing engine light again and shaking violently ( to the point my husbands glasses and hat fell off his face and head. By the grace of GOD we made it home and go to install out 65 inch TV low and behold the water damage that i was NEVER warned about turned it into a 2000 dollar paper weight. Never again will I return or refer to that store and if you do rent from this location PLEASE be sure to read front and back of all documents this man who I intitially thought was cutting us a break was just cutting himself one.

Anna M.
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Great place and great customer service. Thanks for always being a delight to rent from.....

Tim W.
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Gary C.
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John C.
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SANDRA R.
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TREVA P.
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William I.
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Joseph D.
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Umeshsinh T.
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Night drop location was very nice, clean and easy to navigate!

Terry D.
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I always use this location. They offer excellent customer service and always make sure the equipment is tip-top! A++++++

Vicki C.
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Everything was great

Lorelei B.
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Roland L.
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Terry D.
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Awesome service,

joaquin E.
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Great customer service

Ramon O.
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kurt W.
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joaquin E.
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Paula T.
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Tina P.
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connie M.
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The owner is always very helpful, friendly, and makes you feel welcome. Excellent location!!!

Steve L.
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JOSE H.
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No reviews have been submitted for this location.

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