Customer Reviews for Used Book Warehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Used Book Warehouse

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Ronald C. on

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Was excellent!

Thomas B. on

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Sonja L. on

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deborah w. on

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Have trailers and tires checked out...

shelly r. on

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Very easy to return.

BILLY H. on

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Have more small trucks

Maria R. on

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Everything went perfect. The people who worked there were very friendly and extremely helpful to make my move a whole lot easier. Thank you!!

PATTY S. on

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Crystal C. on

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Wonderful service!

Michael L. on

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Robert S. on

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Was very willing to let me just walk away without a rental instead of working to make things right. Only when it was pretty apparent that I wasn't happy with "we don't have your trailer" for an answer and I suggested that they try a work around did they put in the effort that could have been done prior to my arrival. There was no "sorry" for the inconvenience of having to drive 75 miles out of my way. There was no talk of compensation for my trouble. There was only blame to the previous customer when, in fact, they took her money to extend her time. Awful experience.

GAIL F. on

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Thank you Jim!!

PIERRETTE R. on

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KIM L. on

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Nothing...great customer service Rockport. Fast, helpful and friendly

Dan J. on

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Customer service was great.

Kelly B. on

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I needed to change my drop off point because I realized we would have to go out of our way to drop it where I first requested and I called Jim at the Rockport office and asked if we could switch to his location. He was very helpful and got us checked out and on our way quickly. I would definitely do business with him again! PS My first drop off request was for Port Lavaca and the owner of that U-Haul called me and chewed me out for dropping in Rockport instead of Port Lavaca! Not a nice lady at all! I would not recommend that location to anyone!

JAMES S. on

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Dropped off after hours - so unhitched trailer myself. Consistently good at providing confirmation of return in the morning. (have returned trailer previously to same location with same excellent response.)

Paul R. on

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Real simple as I had completed on-line prior to pick-up.

Thomas Y. on

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JERRY D. on

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daniel c. on

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ur has had he is broken. We filled up the gas tank and it still read 3/4 of a tank on gas.

Dave M. on

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Both my pickup and return locations were very good helpful staff and efficient. This experience was very satisfactory. Thank you.

LANA C. on

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The guy was very prompt and nice!

EMILY M. on

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Arturo G. on

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Perry W. on

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JAMES C. on

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ROBERT D. on

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The place is very dirty

DIPEN P. on

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There is no need of any improvement... Jim takes care of everything.....

Daryl D. on

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Frank R. on

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John G. on

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Great customer service. Plenty of trailers and trucks in good condition. Easy transaction. Would highly recommend

Mary P. on

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Joseph C. on

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I use this location for trailer rental because on the good service received.

connie h. on

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Always so friendly and helpful at this location, owners are great!

JOHN V. on

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fAYE T. on

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Trip ran an extra three miles- proprietor waived the extra fee. Quick, thorough truck check. Thank you!

Steven T. on

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Trucks look OK with no mechanical issues but after driving through a rain storm I had a puddle of standing water in the moms attic area

jerry S. on

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Owner was very helpful and we were glad he happened to be there late.

Xenos Y. on

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inspect the tires and brakes before sending.

Ron M. on

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Flossie t. on

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Very friendly and made our busy move seem easier.

Rodney V. on

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Terry Y. on

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Daniel S. on

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John C. on

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my visit went extremely well. Very nice people working at this location. I was treated very well

karen m. on

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Your app sent us to the wrong location. 3801 N 35 toward Aransas Pass. This was 6 miles in The wrong direction. The correct address is 3801 N 35 Fulton. They charged us 6.38 for gas Some of that was used driving the 12 miles.

Shirley E. on

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AMY P. on

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Great rep for Uhaul!

Raymond P. on

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Linda C. on

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Paul R. on

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Elijah J. on

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james o. on

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kelley m. on

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Jim is always kind and helpful.

Charles J. on

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Everything was great.

Jerald A. on

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They go out of the way to make sure the equipment is ready . A pleasent company to work with. Thanks

MICHAEL F. on

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Nice people and very helpful for small town

Patricia S. on

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Robert P. on

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The trailer door needs repair. It did not operate as smoothly as Uhaul equipment normally does.

MISTY D. on

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Randy O. on

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charles m. on

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Amanda M. on

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Brad B. on

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got here some one meet us in the parking lot, told them about the bad harness he took it off and it would get a new one.

COLBY W. on

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Aaa+

WILLIAM L. on

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tracy m. on

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We love Jim. He is always helpful and accommodating. Thank you Jim. Great job.

WILLIAM L. on

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Great little location. Friendly helpful people.

Steve K. on

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JOHN B. on

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wayne g. on

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Great service.

MICHAEL B. on

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Checking the vehicle back in was stress free and easy after a long weekend of packing and driving. Thank you.

Jessica H. on

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Thomas R. on

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Barton C. on

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great personnel

James E. on

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Emily F. on

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George O. on

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C Taylor K. on

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