Customer Reviews for Used Book Warehouse
(U-Haul Neighborhood Dealer)

1,086 reviews

3801 Hwy 35 N   Rockport, TX 78382

(361) 727-1529

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(361) 727-1529

3801 Hwy 35 N
Rockport, TX 78382

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

ABSOLUTELY NOTHING. ALWAYS FRIENDLY AND FAST SERVICE

randall H. 
Rating:
5.0

Jim the owner runs this location and takes pride in the Uhaul products and provides excellent service

Cory G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

SeaProducts D. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Nothing needs to be done. Everything went very well and was flawless.

Debra R. 
Rating:
5.0

Jim I great!!!

Mallori K. 
Rating:
5.0

Customer did not leave a comment.

Derward A. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

Customer did not leave a comment.

Hernan I. 
Rating:
5.0

Great customer service at this location!

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

Bart C. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Tim was very helpful assisting with my move-out. He went above and beyond to remove stress from this event and make the process straightforward.

Anthony B. 
Rating:
5.0

Very nice and informative and exactly what he was doing and where I was going

Richard P. 
Rating:
1.0

Failed to return my hundred-dollar deposit haftar returning the truck. And then on top of it charged an extra $117 to my already $100 deposit costing me your whole total of 217 plus the city of the real witches 3995 Stowe in reality I spent 247 for at 24 hour rental.

Trey F. 
Rating:
5.0

Nothing..all was good.

LUIS O. 
Rating:
5.0

Great customer service!

Sea Products D. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very professional and pleasant

Tesla A. 
Rating:
5.0

Always gives excellent service ... I have rented there several times.

David C. 
Rating:
5.0

Jim is the best!

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Ronny H. 
Rating:
5.0

These men who moved us were excellent. Would give them top top scores for service, attitude, helpfulness and professionalism. Rate them as topmost he top

roberta B. 
Rating:
5.0

More equipment to Rockport, TX

BARRY R. 
Rating:
3.0

Truck was not cleaned since previous rent. Owner did give a small credit due to this. But with Covid and everything else. It shouldn't have been dirty upon my use.

Greg H. 
Rating:
5.0

Very nice staff!

Suzanne V. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Vince C. 
Rating:
5.0

Very friendly and helpful. Made us smile after a very long drive.

KATHY T. 
Rating:
5.0

Customer did not leave a comment.

SHELLY J. 
Rating:
5.0

Easy rental process, the trailer was ready when I asked for it earlier than anticipated. The gentleman at rental facility was friendly and took care of things.

Kenneth A. 
Rating:
4.0

If you enter the address into your maps, it will take you to the wrong place. If you enter Used book store, you will go to the right place.

William D. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Angelina E. 
Rating:
5.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

At this moment I don't have any complain.

Herlinda C. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

Jim is the BEST! He will go far and beyond to help you! Friendly and a one of a kind !

Nick B. 
Rating:
5.0

Nothing to improve but maybe the parking lot. Jim is the manager of the place and he is the nieces person I ever met at a U haul facility. Could be the small town (Rockport TX) but I think he is naturally a good man.

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Carlton C. 
Rating:
5.0

Nothing. Jim at the Rockport Texas location is the best!

JEFFERY D H. 
Rating:
5.0

None. Excellent service

James D. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Jim is very helpful, knowledgeable and friendly and could do no more to assist customers.

Donald T. 
Rating:
5.0

We have rented uhaul before from the same place, employee Jim is such a wonderful very helpful man! We will definitely continue to rent from uhaul..Great customer service

Lonnie M. 
Rating:
5.0

The owner is asset to Uhaul. Very knowledgeable. Will rent from this location again.

Cory G. 
Rating:
5.0

The pick up was great.  Although the pick up address and directions from your website are wrong by 1/4 mile.  I was asked to pick a drop off site which I did.  Only to find out they dont accept trailers.  Then the attendant directed me to another location.  They didnt  accept trailers at that time, and I was directed to another location. After my frustration was palpable I was allowed to leave the trailer there.  Rating 1 out of whatever numerator.  Other the pick up the rest was terrible. I will not use uhaul in the future.  Hide quoted text

Jose R. 
Rating:
3.0

The address on the Uhaul order to pick up should say Fulton and not Rockport. It took us 1/2 hour looking for the location. Call location for directions but still took us to locations that don't exist in Rockport

JOSE DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

Very helpful

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
3.0

Improve online check-in and verification IT

Connor B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

Alise W. 
Rating:
5.0

Very cooperative and professional

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Went above and beyond to locate trailer for us after our reservation was cancelled by a very rude unhelpful representative of your company. She never even offered to find a different trailer locally for us!

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Nothing its fabulous

Anita O. 
Rating:
3.0

Customer did not leave a comment.

ALFRED G. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Jim was vey helpful & knowledgeable, answered all the questions I had!

Anna H. 
Rating:
5.0

Fast, courteous and efficient in and out service for a one day rental. Great to deal with.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jacalyn B. 
Rating:
5.0

Great location and representative was very helpful .. Even guided me to load and helped tie down vehicle .. Great experience!!

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Nothing, the owner was patient and very helpful.

Susan M. 
Rating:
5.0

Nothing !

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Jim did a great job and most helpful.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

All Good!

DAVID H. 
Rating:
5.0

Fast and easy..,

James F. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

CONNIE H. 
Rating:
5.0

Very professional, and courteous. Going to need one again in two weeks. Will rent from here again.

Terry H. 
Rating:
5.0

Very helpful and professional. Thank you.

andy O. 
Rating:
5.0

Friendly, helpful service. Quality equipment, good price.

Lawrence B. 
Rating:
5.0

Best service in Rockport!

William H. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Owner is great, always on the ball. Knows everything about his business, excellent service.

Cory G. 
Rating:
3.0

Put cruise control in trucks. Long distance driving is very painful without it.

Viktor R. 
Rating:
5.0

Nothing. Great service

Evelyn G. 
Rating:
3.0

Customer did not leave a comment.

Dalene P. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Friendly, efficient, had what I needed.

Audra U. 
No reviews have been submitted for this location.

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