Customer Reviews for Used Book Warehouse

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Used Book Warehouse

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Patrick M. on

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Made a location pick up error on my online request and was helped out when I showed up at wrong location. Can't say enough good things!

Laurie G. on

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James R. on

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Susan S. on

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DAVID D. on

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good to do business with

Donna d. on

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Jim in Rockport is a great person and was very helpful to us with supplies and rentals.

MARK Y. on

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SERBANDO S. on

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marie c. on

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Can't think of a thing!

Robert M. on

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No improvement needed.

Dennis M. on

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stephine f. on

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very helpful

Robert S. on

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Everything was as expected.

David G. on

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ROBERT H. on

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Even though the site had been hit by a hurricane the employees maintained a professional, clean site.

NANCY F. on

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No improvements needed. Awesome services at this location.

lodi m. on

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Jim was great he was very notable an professional very kind .

charlie w. on

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Donna M. on

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Make trucks more comfortable for long distance travel

Denise L. on

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Even with all the aftermath of Hurricane Harvey, the gentleman was very friendly, and helpful! Thank you.

Judith B. on

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They're doing a great job considering their building was blown away by Harvey.

therese r. on

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dianna r. on

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The best UHaul experience ever. The best customer service I have encountered. A+

LESLIE B. on

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Once again suburb service! Thanks guys!

SHANE I. on

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Mark C. on

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Jeffery W. on

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Considering the vast amount of destruction in Rockport due to the hurricane i found this location and the experience to be exceptional.

Jeff H. on

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Donald B. on

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larry g. on

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Joseph T. on

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Even with his building destroyed, he did everything possible for me.

Bob B. on

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The latch assembly had begun to break down and detach. Made it somewhat difficult to use. A refurbish on that will make it fine. Rest of unit operated, to the best of my knowledge, was in good shape.

Pamela G. on

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Fred B. on

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doug v. on

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All Good, very professional, helpful, and prompt.

John A. on

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Simple and easy, very nice people.

JOSE G. on

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nothing would have been nice to get a bit of a refund for bring it back early

CAROL F. on

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Mike C. on

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All good

Debbie M. on

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Jim was very friendly and helpful. Thanks Jim for making our move easier.

James W. on

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As far as I am concerned, no improvement is needed.

Richard B. on

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Tanner G. on

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Spencer A. on

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ANDREW P. on

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DAVID D. on

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VIVEK P. on

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Joseph P. on

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Hard to keep good help.

JAMES S. on

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vicky b. on

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larry e. on

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Made my moving experience go smoothly! Thank you all so much!! Will rent from again!

Deann R. on

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lance e. on

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Fifth local move since being stationed in South Texas and only rent from here. impeccable service and superior equipment. A plus. 5 stsrs!!!

deborah w. on

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Jeff H. on

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Martin D. on

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Ronald C. on

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Was excellent!

Thomas B. on

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Sonja L. on

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deborah w. on

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Have trailers and tires checked out...

shelly r. on

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Very easy to return.

BILLY H. on

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Have more small trucks

Maria R. on

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Everything went perfect. The people who worked there were very friendly and extremely helpful to make my move a whole lot easier. Thank you!!

PATTY S. on

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Crystal C. on

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Wonderful service!

Michael L. on

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Robert S. on

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Was very willing to let me just walk away without a rental instead of working to make things right. Only when it was pretty apparent that I wasn't happy with "we don't have your trailer" for an answer and I suggested that they try a work around did they put in the effort that could have been done prior to my arrival. There was no "sorry" for the inconvenience of having to drive 75 miles out of my way. There was no talk of compensation for my trouble. There was only blame to the previous customer when, in fact, they took her money to extend her time. Awful experience.

GAIL F. on

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Thank you Jim!!

PIERRETTE R. on

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KIM L. on

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Nothing...great customer service Rockport. Fast, helpful and friendly

Dan J. on

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Customer service was great.

Kelly B. on

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I needed to change my drop off point because I realized we would have to go out of our way to drop it where I first requested and I called Jim at the Rockport office and asked if we could switch to his location. He was very helpful and got us checked out and on our way quickly. I would definitely do business with him again! PS My first drop off request was for Port Lavaca and the owner of that U-Haul called me and chewed me out for dropping in Rockport instead of Port Lavaca! Not a nice lady at all! I would not recommend that location to anyone!

JAMES S. on

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Dropped off after hours - so unhitched trailer myself. Consistently good at providing confirmation of return in the morning. (have returned trailer previously to same location with same excellent response.)

Paul R. on

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Real simple as I had completed on-line prior to pick-up.

Thomas Y. on

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JERRY D. on

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daniel c. on

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ur has had he is broken. We filled up the gas tank and it still read 3/4 of a tank on gas.

Dave M. on

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Both my pickup and return locations were very good helpful staff and efficient. This experience was very satisfactory. Thank you.

LANA C. on

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The guy was very prompt and nice!

EMILY M. on

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Arturo G. on

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Perry W. on

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JAMES C. on

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ROBERT D. on

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The place is very dirty

DIPEN P. on

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There is no need of any improvement... Jim takes care of everything.....

Daryl D. on

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Frank R. on

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John G. on

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Great customer service. Plenty of trailers and trucks in good condition. Easy transaction. Would highly recommend

Mary P. on

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Joseph C. on

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I use this location for trailer rental because on the good service received.

connie h. on

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Always so friendly and helpful at this location, owners are great!

JOHN V. on

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fAYE T. on

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Trip ran an extra three miles- proprietor waived the extra fee. Quick, thorough truck check. Thank you!

Steven T. on

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Trucks look OK with no mechanical issues but after driving through a rain storm I had a puddle of standing water in the moms attic area

jerry S. on

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Owner was very helpful and we were glad he happened to be there late.

Xenos Y. on

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inspect the tires and brakes before sending.

Ron M. on

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Flossie t. on

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Very friendly and made our busy move seem easier.

Rodney V. on

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Terry Y. on

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