Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man gave us our trailer number and we had to find the trailer ourselves. If I wouldn't have had my two sons with me to pick up the tongue of the trailer I wouldn't have been able to use it. We had to put it on the truck and hook it up ourselves.
Grace H
Rating:
4.0
Customer did not leave a comment.
Mark D
Rating:
3.0
Customer did not leave a comment.
Kevin K
Rating:
5.0
I have rented here multiple times. This is among the best locations I have ever used!
Russell G
Rating:
5.0
Customer did not leave a comment.
Brianna A
Rating:
5.0
Customer did not leave a comment.
Mark Z
Rating:
4.0
Customer did not leave a comment.
Aaron Y
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
4.0
Customer did not leave a comment.
Ranger B
Rating:
4.0
I ask for an appliance dolly and did not get one. One was not available and I placed my order a month in advance.
Timmie L
Rating:
5.0
Used Book Warehouse is a great location with friendly people. I have dropped off there before in the past. The UHaul reaction, pick up and drop off system works great allowing for greater flexibility for the people with moving needs.
MARCQ V
Rating:
5.0
Great Personal Service
JOHN P
Rating:
1.0
Agent was not physically able to assist with hook up or trailer selection. Trailer had used furniture pads and bubble wrap in it.
Steven l
Rating:
5.0
Jim was a great help with pick up and moving supplies.
Donnye M
Rating:
1.0
Had appointment for Tuesday at 430. Went there at 400. Sign on door that gone at 330 for the day. Called haul lady at main office nice she tried to get me another locally but could not. I told her I guess I’ll come back Wednesday. She stated she’ll get me something for my trouble. Went Wednesday at 9. Older guy with walker, chewing tobacco and spitting in a bottle. He took my info and I asked about yesterday he stated he had therapy. I asked about if main office said anything about compensation, he didn’t look just said nope. We went outside. He showed me the trailer and stood there while I hooked it up. Didn’t help a bit. I checked lights and he said that’s it your good to go.
No help at all. Office was a mess with papers and mail everywhere.
David P
Rating:
4.0
Customer did not leave a comment.
CYNTHIE K
Rating:
5.0
Customer did not leave a comment.
RUSSELL G
Rating:
5.0
Customer did not leave a comment.
DONALD C
Rating:
5.0
Customer did not leave a comment.
STEPHEN W
Rating:
5.0
The man was absolutely amazing and helpful! He made sure we knew what we were doing! He made the process of getting the U-Haul smooth.
Astasia H
Rating:
4.0
Customer did not leave a comment.
GERALD T
Rating:
4.0
Customer did not leave a comment.
JOSEPH O
Rating:
1.0
Customer did not leave a comment.
RAFAEL M
Rating:
4.0
Nothing. The location and employee was great. We deal with them alot and always got class A service
Vicky S
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Nice guy. very helpful
RANDY S
Rating:
5.0
Customer did not leave a comment.
Michelle G
Rating:
3.0
Customer did not leave a comment.
Robert J
Rating:
4.0
Customer did not leave a comment.
Jerry K
Rating:
4.0
Customer did not leave a comment.
PHILIP H
Rating:
5.0
Picking up the U-Haul trailer was quick & easy. I don't remember the gentleman's name but he helped us out with the reservations and made sure we had plenty of time to travel from TX to FL and drop the trailer off without incurring too many extra charges. I would definitely recommend using this location to rent your next UHaul
Raymond J
Rating:
5.0
Used this place 2x now. Easy, friendly and would recommend
ROBERT B
Rating:
5.0
Customer did not leave a comment.
DHARMESH P
Rating:
5.0
Customer did not leave a comment.
JUSTIN P
Rating:
5.0
All went perfectly
Lisa E
Rating:
5.0
Customer did not leave a comment.
Roxanne B
Rating:
5.0
Customer did not leave a comment.
BRIDGET B
Rating:
4.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Everything was good.
Esteban D
Rating:
5.0
Customer did not leave a comment.
BELINDA L
Rating:
5.0
Customer did not leave a comment.
ROGER M
Rating:
4.0
Very fast and friendly!
TAMARA E
Rating:
5.0
Customer did not leave a comment.
BARRY H
Rating:
5.0
Customer did not leave a comment.
Chad S
Rating:
5.0
Easy to get and everyone there were very nice friendly.
Jesus M
Rating:
5.0
Customer did not leave a comment.
GEORGE M
Rating:
5.0
Customer did not leave a comment.
GEORGE M
Rating:
5.0
Easy to find quick return process
JAMES R
Rating:
5.0
Customer did not leave a comment.
ROBERT O
Rating:
5.0
Customer did not leave a comment.
KEVIN K
Rating:
5.0
Customer did not leave a comment.
clarence h
Rating:
5.0
Nothing
JOAN R
Rating:
5.0
This Location Manager is very good.
DHARMESH P
Rating:
4.0
Truck was dirty and the air conditioner did not work. And they charged me another 500 dollars after I returned it
John T
Rating:
4.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Customer did not leave a comment.
Andres Z
Rating:
5.0
Customer did not leave a comment.
CHARLES G
Rating:
5.0
Customer did not leave a comment.
CHARLES G
Rating:
5.0
Very friendly and helpful! I will definitely be coming back when I need any rental equipment
ROLAND G
Rating:
5.0
Well truck broke down on me twice but it was not your fault it happened and you guys took care of it and thank you
MARCO E
Rating:
5.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Customer did not leave a comment.
Harry L
Rating:
5.0
Customer did not leave a comment.
RANDOLPH S
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
TRAVIS W
Rating:
5.0
I love the man in there he is very chatty and full of information.
TAMMY S
Rating:
5.0
Very friendly and helpful....sweet man running the Uhaul and book store. Will be back to check out the books they have for sale. Return was smooth and quick.
KEITH D
Rating:
4.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
5.0
Customer did not leave a comment.
Terence S
Rating:
5.0
Nothing you guys were terrific.
MARCO E
Rating:
3.0
Customer did not leave a comment.
Patti W
Rating:
5.0
Tbey were able to accommodate a vehicle on a late notice and was able to move even though it was a holiday weekend.was very pleased
MARTIN B
Rating:
5.0
Customer did not leave a comment.
MARY W
Rating:
5.0
Nothing. The truck was well maintained, service was quick & friendly, and the price was great! Thank you!
Aleisha S
Rating:
5.0
Customer did not leave a comment.
Andrew H
Rating:
3.0
Very poor, dirty, and outdated location.
Robert J
Rating:
3.0
The entrance off the main road is in bad shape.
A big drop off from the road.
ROBERT T
Rating:
5.0
Quick and easy!
Gabriel T
Rating:
4.0
Customer did not leave a comment.
Dan R
Rating:
5.0
Customer did not leave a comment.
Betty D
Rating:
5.0
Customer did not leave a comment.
Averi H
Rating:
5.0
Customer did not leave a comment.
Don S
Rating:
4.0
Customer did not leave a comment.
Randy R
Rating:
5.0
N/N
Carlos C
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
STEVEN F
Rating:
5.0
Customer did not leave a comment.
Rob B
Rating:
5.0
Customer did not leave a comment.
Stephanie R
Rating:
5.0
Jim was extremely helpful and kind. He answered all my questions and made sure I was safe to deliver donated items to the Valley region of Texas. I will definitely be working with Jim again.
Geralyn M
Rating:
5.0
Super easy to reserve and pickup vehicle. This location in Rockport and the experience I had with the gentleman running it made everything easy and quick. U-Haul needs to have people like him running all the locations
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
gary w
Rating:
5.0
Customer did not leave a comment.
Jennison M
Rating:
5.0
Customer did not leave a comment.
JOHNNY O
Rating:
4.0
Nothing really. James was great!
Chris D
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
Kevin F
Rating:
5.0
Jim is always courteous and very efficient. Great experience
