Customer Reviews for U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)

584 reviews

36654 SR 54   Zephyrhills, FL 33541

(813) 715-9625

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(813) 715-9625

36654 SR 54
Zephyrhills, FL 33541

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Marilyn B. 
Rating:
5.0

Very friendly and informative! Thank you for making it easy!!

Karen K. 
Rating:
4.0

UHaul should be more upfront on pricing.

Jeffrey O. 
Rating:
5.0

Excellent customer service.

Karen H. 
Rating:
5.0

Diane and Kevin are very nice and professional.

Michael L. 
Rating:
5.0

Great service.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

LEON G. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer service at this location is excellent. They are informative and quick to get you in and out, while making you feel like you are part of the family. I have rented one of these trucks at least 12 times. This was by far the Best experience I have had with any Uhaul location.

Timothy K. 
Rating:
5.0

Nothing. Couldn't be better

Dee L. 
Rating:
1.0

They were closed on Friday, beginning of memorial weekend with absolutely no care for people who had to drop off equipment. No answering phone, no space to leave equipment, and fence locked. I wouldn't send my worst enemy there!! Don't use Uhaul, they don't answer the phone, the say use the website if you have an accident or flat tire. What if you don't have a cell phone or service on a secluded road? NO CUSTOMER SERVICE AT ALL!! Would NOT recommend uhaul to anyone!!

JAMES L. 
Rating:
5.0

Thank you so much for renting to my family you guys are the best!

Tasia G. 
Rating:
5.0

Excellent customer service. Great people.

Raquel S. 
Rating:
5.0

Just double check with renter if they knoaw how to work A/C. Mine was blowing hot air but I figured how to adjust knobs to get some(dial was not labeled correctly)

Robert T. 
Rating:
1.0

The van looks like it hasn't been washed ever. Dog hai on the seats. Poor service

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Gina was outstanding

Esperanza P. 
Rating:
5.0

Customer did not leave a comment.

Joyce T. 
Rating:
5.0

Friendly people

Larry C. 
Rating:
5.0

Great customer service! Highly recommend!

Josh B. 
Rating:
5.0

Nothing! Everything was great and the staff/owners were awesome!

Shelia A. 
Rating:
4.0

Customer did not leave a comment.

Charlie C. 
Rating:
5.0

They made this experience the best possible for me. Thank you very much!!

John M. 
Rating:
5.0

Very friendly and fast. I will be returning in the future.

Tennille S. 
Rating:
5.0

Customer did not leave a comment.

Sherri D. 
Rating:
5.0

This was the best experience of renting a u-haul I have had. The owners were extreamly knowledgeable and went about and beyond. Best customer service for renting a u-haul.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Great staff very friendly and would recommend.

KIMBERLEE M. 
Rating:
2.0

Pickup truck had roaches. Gas level checked out was full but was not. No running lights on trailer hookup, I had to replace fuse.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Good location and Good Service.

Dennis L. 
Rating:
3.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Very attentive and accommodating staff!

Orlando C. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Betty P. 
Rating:
3.0

Customer did not leave a comment.

ELIJAH R. 
Rating:
5.0

Needed a U-Haul truck right away and thank goodness they had one. It was just the right size for what we needed.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Very good customer service and they treat you welcome

Angel N. 
Rating:
5.0

So helpful!

Margret C. 
Rating:
3.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Friendly and truck was ready at pickup time

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Martica J. 
Rating:
5.0

Customer did not leave a comment.

ELVIS R. 
Rating:
5.0

They were terrific in taking the tow dolly as the original location it was to be dropped off at was closed in the middle of the day. Thank you for accommodating me.

mark L. 
Rating:
5.0

The truck was dirty on the inside and smelly

Stephen B. 
Rating:
5.0

Excellent

David L. 
Rating:
4.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

Nice and friendly staff highly recommend this location!

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
3.0

Reduced space to drop trucks after normal business hours. Had hard time to get a large truck into narrow parking space, bucause other trucks blocked entrance.

Gil P. 
Rating:
5.0

Customer did not leave a comment.

Harmon P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

efficient with my time when I got there. helpful.

jason S. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Augustus T. 
Rating:
3.0

Ooo

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
4.0

Not much!

Isaac R. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

My husband and I were very well pleased with this U-Haul experience. We rented a 26 foot truck, which was brand new. We had to drive all the way from Zephyrhills to Gunn Highway! It was a long trip there and back. We would definitely use this location again. The people running the office were very friendly and helpful. Very pleasant experience!

eagles nest E. 
Rating:
5.0

This 10' truck we rented was still dirty in the back, it needed to be swept out which the previous user did not do. Truck itself was perfect for what we needed and I would recommend this location, however parking is very limited here. Owners were very nice and courteous.

Kevin P. 
Rating:
2.0

No parking at rental location (well, one spot) and truck was full of ants. Staff was good

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Dianne S. 
Rating:
1.0

You website check boxes change your CDW decline or acceptance when processing your questions. You personnel locally were notified I had insurance and didn't need any. We trusted your system so we could avoid contact due to COIVD and you charged us anyway. We are USAA member and we will relay to others of your deceitful practices.

Anthony I. 
Rating:
5.0

Very well run location

Dennis M. 
Rating:
5.0

Thank you for everything

Ronald M. 
Rating:
4.0

Maybe a little more freindly

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Kristin G. 
Rating:
1.0

The staff was incredibly rude and told my pregnant wife she'd be better off buying furniture carts than renting them from U-Haul, which she did. The entire office smelled like smoke and they acted like we were an inconvenience. The truck was dirty in the cab and the cargo area. Next time we'll definitely be using a different rental company.

Danae F. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
2.0

The truck had a very smelly musty odor. We had to ride with the windows open. Also, there an ant infestation in middle seat on back.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Improve technology. The system was quite slow.

Robert W. 
Rating:
5.0

Clean out can of truck for every customer and hooks were missing from end of truck ramp so could not hook it to roll things in seamlessly

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE N. 
Rating:
5.0

Keep everything the same

VINCENT D. 
Rating:
3.0

Walk in area smelled like day old sour beer. Didnt have the equipment i desired in my rental extras. How ever, they were nice people, so I wold recommend it for a quick pick-up if i needed.

Jonathon T. 
Rating:
5.0

Customer did not leave a comment.

fatima D. 
Rating:
5.0

Customer did not leave a comment.

SONIA M. 
Rating:
5.0

All of the people who served me were very courteous and helped me get the truck that I needed. Thanks so much.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

KENT DEAN L. 
Rating:
3.0

Make sure the truck is clean! The loading area was dirty and had some trash from the last user. We had to clean the back before we loaded furniture in. The staff was friendly which I appreciate.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Eliminate the smell of smoke. The people were very nice, friendly, and efficient, but the smell is harmful, especially for those of us with respiratory problems.

Shelleta L. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Enjoyed the friendliness of the couple. Wonderful experience.

Sherry D. 
Rating:
5.0

I forget the name of the man who helped me but he was extremely nice and helpful when returning it

SAMANTHA W. 
No reviews have been submitted for this location.

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