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MICHAEL T
Customer Reviews for VAS Tires LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, thank you.
DONNELL MIt was a stress free experience. My only concern is the toll. On the PA Turnpike there was a toll, at the toll booth a picture was taken of the tag and a bill will be sent, where will the bill be sent....? This information in advance would be helpful... Thanks...!
BARBARA RTruck did not sound good, it was dirty. People standing all around didn’t know who worked there and who didn’t- a little shady.
Sarah DThe employee did the whole check in progress for me, and was very clear on how to complete the ending part of the contract.
Nycole LEverything went well
ROLLIN ANothing. Everything went quick and smoothly.
Errika BEasy to find and pickup. Good communication
Kendall SI picked up the truck before the store opened using the app and it was a very easy experience! The truck was clean, and all the materials were inside, they also had the vehicle in a spot that was easy to pull out on to the main road.
Erin MYou guys are excellent
EMMANUEL MMy card was also charged more than my receipt states or what I was told I will be paying at the final drop off
LEAH WEasy quick and fast service
ALICIA JSuch nice people! The truck was ready for us, worked fine and the price was fair. If I am in that area again and need a truck, I’ll go back to VAS Tire.
ROCHELLE CCustomer service was top notch
ALPHA DGood
KEITH JThanks
SCARLY DThey where very helpful and fast when I came I. To pick up my rental will be back soon for my next
CHRYSTAL CShareef was so great with helping me with my rental. I so appreciated all that he assisted with to make my first uhaul rental experience great! Thank you Shareef!
HAMIDAH CI'm a big believer in customer service. You have kids working, laying back, don't address you when you come in, acting lack they don't want to be there, etc. I could continue. If it wasn't an emergency, I would have canceled. Go somewhere else if you care about where you spend your money and how you are treated. If it's an emergency, it will do.
Melissa HWorkers were friendly.
Carolyn WVery friendly and warm welcoming it was nice to my family members and respectful. I would go there again and do business.
GLEN SThe rep send to not know what he was doing
ERIC HVery unprofessional pickup was at 10:00am he got there at 10:30 no consideration for other people time.
CALVIN MManager/Owner was very nice and accommodating. Truck was clean. This was the 3rd location that I visited on this day to rent a truck. The first location had computer issues. The second location was a UHAUL location that I had rented from before in Clifton Heights and they were very racist towards me. The 3rd stop I visited in Sharon Hill was a pleasure to do business and helpful on recommendations on the size of truck to rent. I will do business with them again. They also have an automotive component that I may give business to as well. It's all in how you treat people and at this Sharon Hill location, I was treated fairly.
Alana WHe act like he didn’t want to work. I asked for a receipt printout and he got mad. I had the truck for an hour and got back before closing.
LATOYA CHave a professional-dedicated individual to handle the Uhaul clients for checking in/out. It appears to be a very busy auto shop, with little attention to the Uhaul portion of the business.
SHARON TThe truck should not be rented. There’s no latch on the back of the truck.
Sashae WNot charge people for gas that was refilled this place is a scam
Brandon HWould recommend warning anyone towing that the street you pick up on is a dead end…. Had to drive around an alley to get out. Not easy. Otherwise people were very nice and helpful
Phillip TThe customer service at pick up was good. The truck was extremely disappointing. I was unaware that the air conditioner did not work and it didn’t blow out of none of the top vents. I spent the whole time driving the truck in the heat, then moving in the heat then driving back in the heat. During drop off, the customer service was horrifying. The representative spent the whole time on a personal conversation on his cell phone and did not seem empathetic when I let him know about the air conditioner not working. I ask him to come to the truck himself to witness it. I asked him to wave the additional gas fee being that I had a horrible experience driving in a truck with no AC which he agreed to!, only to get the updated bill with the additional gas bill on it. Extremely Unprofessional and a truck with no ac on a 90 degree day was the worst! Here I am thinking well it is hot, maybe it will get colder while I drive, boy was I sadly mistaken!!!! Awful… I do not recommend!
SHAKIARA MI spoke with the owner and he accommodated my last minute request for an appliance dolly and I was able to get my moving done in time thanks to him.
Rich SGood customer service
Ibrahim DTooo expensive
JESSICA GI drove the ten-foot truck for less than five miles, but was charged $10.50 for a fuel charge (not a big deal) but $30.00 for a fuel service fee. I didn't think that was fair, especially since the rental charge was so reasonable before the added fees.
Jay VN/A
Ariane GParking is a problem
RAFAEL TThe staff was very professional,extremely helpful and.coutesous.
Bernard RI was disappointed that I was incorrectly charged extra for fuel even though I returned the vehicle with the correct amount of gas. Also the representatives at the location were moving very slow with no sense of urgency. Other than that it was a good experience.
Johnathan BThe service rep was polite, welcoming and eager to help make my return go smoothly.
Patrice WGreat customer service and location. Thanks!
JASON FThey were so nice and helpful
Ebony CNo upselling of equipment. Sell trucks at full tanks to easily figure out how much gas to return trucks with. Truck didn't have cruise control which makes a 500 mile trip not very fun to drive.
Michael PI reserved a van a day before I came in at 9am for the pick up and the person who was supposed to helping me was on the phone with an adjuster I was 30 mins late to pick up my bedroom set and he gave me a truck that had broken glass on the number and inside of the truck…
Robert GVery professional Everything went smoothly Nice guy
Anthony CIt was a quick process with no issue
Robert GGood customer service
Jamel SThey provide excellent services at this location, I will recommend to anyone wanting U haul services, this location is the best.
Tonia FVery professional
Alfousseny KHe was very kind. Checked out the equipment and gave me my receipt. Continue the pleasant service.
Vernise MSharif was friendly and quick They had the equipment I needed They were located near me and open Ennen I mereces to rent and return the equipment. Thank you
Brian SHe was very pleasant
Hannah BDropped of in the middle of the night. Liked the 24 hour drop off
Kent JThe service manager was polite and respectful and courteous.
Kevine lWas trying to contact them the number on the paperwork that was given to me said the number was disconnected so I was unable to contact anyone he also got me for money that I didn't even have to give by me just moving overall he's a lier and very un professional and as I was trying to explain he just laughed in my face I don't recommend this place to no one cause they going to get over on you
Ophelia FThey did a great job
Andrew HGreat experience
YAYA CProperty was very small for a UHaul location but that did not affect the service. Very efficiently managed.
Sally GReservation was not valid, truck was not available when I arrived and had to get a more expensive option
Michal P