Make sure there will be a truck at the location you are being told to go to. Insure links are updated and working. I had also called the customer service line hoping to have some clarification on the process, and the worker was rude and acting like I was taking too much time. Audibly sighed every time I asked a question and would be quick to reply "Is there anything else?" I was so frustrated and tired from moving I just accepted any help I could get and moved on, overall such a terrible experience.
Dylan S
Customer Reviews for VJs Towing Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was minimal cell reception, had to do the online check in multiple times in app since it kept timing out. Also the locks are old and it took forever to get the lock off to the keys to get in truck. IN THE POURING RAIN.
Alissa B