The van that I booked was not available. I called the day before to confirm and was told it was all good. I ended up getting a larger truck which I did NOT need and paid a lot more for gas. Very disappointing.
Zor G
Customer Reviews for VTR Fresh Market Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very lovely person who assisted with the drop off- much better experience than when we picked the truck up- highly recommend this place and the personnel were amazing and so helpful!- what a difference when you have kind people assisting and helping out-
LEOPOLDO AThe process to rent a U-Haul from this location is very easy and the staff is very friendly.
Ray LIt's not the gas station's fault but I would not recommend this location because I specifically rented a dolly and I found out when I got there that they did not have any. When you live on the 4th floor that's not something you want to be surprised with. To at least be notified would have been nice. Thankfully the movers had their own equipment but if I didn't have movers I would have been stuck having to drive all the way from Watertown to Waterbury. I also had about a 65 mile trip and am trying to understand how I initially paid for 40 miles when I first got the keys for the truck, then they charged me a separate $65 fee for mileage which should be $25. 65-40=25
Katelyn CThe overall process was very easy to rent a 15-foot truck and the staff onsite were very professional.
Ray LSuper easy. Like this operation!
Stuart SGreat experience. I was taken care of right away. The truck I reserved was there and ready to go. There were several other trucks as well so they have a good inventory for a smaller operation. Very convenient and stress free experience !
Alicia PBetter communication especially about mileage prices / hidden fees
LAYSA CRenting process too long, the attendant waited on every customer that came in even though I was there before the five other customers walked in. The truck sounded horrible and feared it was going to break down.
Darlene TI had to clean off snow and ice, took me 25 mins to get the truck ready to drive.
Tony FConvenient location & trucks are in good condition
Raymond JStaff on site are very helpful.
GREGORY PThe staff was professional and courteous and accommodating! Will do business again!
Kong-How PVery convenient and easy pickup and drop off. The personnel on site are very friendly and helpful and the vehicle was comfortable- drove the cargo van 10 hours back and forth from CT to NC to deliver hurricane relief items and size and ease of operation made for a successful transport!
Roberta LProviide cruise control and remote control mirrors
Christian BWe had to go to 2 different locations to find the truck we wanted to rent. 1st one the door was broken on a new truck. 2nd truck was quite a distance from where we requested. Once we dropped off truck at the end of our trip we were charged another $60 for going over mileage. Since we had to drive a distance to pick up the 2nd truck we should have added addition miles. That did not happen.
Marlo RNothing
Rich GAll went well
LOUIS SNothing I can think of
Win HI tried using the APP to get the truck and it was useless. this is the second time I selected to use the APP and it ends up wasting my time instead of making it easier. Please fix the APP. Thank you!
Sebastian SFirst of all I ordered two Dollie's and clothes for furniture neither were in the truck. In addition to that, the back of the truck had what looked like antifreeze in it. However the place did deduct the Dollie's and the cloths. But I could not fill the truck accordingly due to the antifreeze in the back of the truck.
Jessica M