if my reservation wasnt changed the night before i wouldnt have to drive 20 miles to get the truck so much for a guarantee on reservation i put in a month beforeMARK G.
Customer Reviews for Val U Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered moving blankets and when I arrived I was told there weren't any. No prior notice so I could find them elsewhere. I had several pieces of furniture damaged because of this.Don H.
The people that I talked to at u Haul were unhelpful. I was on hold 3 different times trying to get my puck up to be Valu in Owego and no one at your company could help. Lacey Thorpe at Valu auto made it happen. She was polite and kind and efficient and very personable. The best customer service.LORRAINEJ M.
Customer did not leave a comment.Galen M.
Customer did not leave a comment.William L.
The truck was relatively new so yes it was well maintained. It did however have some of the previous renters stuff in it when we picked it up and so the truck smelled heavily of smoke. So first impression was disappointing and more work to be done before packingMARKW S.
Very helpful staffDANIELMICHAEL G.
I received an extremely filthy vehicle inside and out. No cleaning of any kind had been done.Ashkan R.
Customer did not leave a comment.Linda W.
Great ServiceOxana B.
Customer did not leave a comment.Douglas W.
I had to drop the trailer off myself. No one helped or checked me in. No paperwork or inspection. Terrible all around experience.SEANM V.
The process was quite confusing. The guy at the shop didn't even seem to know if the uhaul we needed was there. And then it wasn't showing up in the system so he had to make several calls. He was very nice, but the whole process seemed very disorganized.Richard H.
My pickup locarion was changed the day before and we went to that location and they had no trailer for us. We went back to the original location in Vestal, Ny. They had no trailer for us. They did go to bat for us found us a larger unit back at the Owego location and modified the rental price for all our troubles. We did waste half a day because of this. The price adjustment went a long ways so I appreciate thatRoger D.
Customer did not leave a comment.wendy V.
Customer did not leave a comment.William H.
I scheduled a mobile pickup for 8:30 AM. I arrived at 8:20 ready to pick up, and U-Haul's website said that I had to wait until the location opened at 9 AM. A worker arrived who didn't know about U-Haul rentals and wouldn't give me the keys (not his fault, I blame his boss for not showing up or not communicating). After calling U-Haul I finally got my truck at 9:30, an hour late. Please get your act together.Patrick M.
Very easy to work with!Greg L.
Returned on a Sunday and location was closed.Timothy H.
Customer did not leave a comment.Zachary D.
Customer did not leave a comment.Staci O.
Customer did not leave a comment.Abdulbary A.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Jean H.
trailer was ordered for downrown Binghamton and had to be tracked down thru Johnson City, Vestal, finally 1/2 hr away in Owego even w/ reservation #. The delay was signicant as tri[ involved driving to CA. Karen GreenBYRON G.
I did the Uhaul 24/7 pickup and all went well til I had to take a picture of my license front and back to prove I'm me. The hills in the area must have blocked good data capture. By the time I had gotten into the truck and started driving down the highway, I got the message that the picture wasn't good. That was the only issue I had. The manager at Uhaul in Buffalo, NY, at 1400 Genesee St, straightened everything out. So both ends of my Uhaul trip went perfectly. Thank you.Silvija T.
Customer did not leave a comment.EDWARD Z.
Customer did not leave a comment.Minette V.
Customer did not leave a comment.ernie P.
Customer did not leave a comment.Jared T.
They really didn't seem to know what they were doing or where anything was.Tamara D.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.william L.
Customer did not leave a comment.Roberta V.
Customer did not leave a comment.Helen B.
The service was good, but the faculty could use a facelift, especially the interior.david F.
Thank you making it easy for drop offKelly M.
Customer did not leave a comment.Judy H.
In the end, it all worked out. I just did not have the confidence that my truck would be ready on pickup day.... There seemed to be a lot of phone calls, unnecessary confusion at the location desk, etc. re: my rental.Richard O.
I originally requested a truck that was 6 miles away and then was given the truck at a distance of 16 miles away. Adding 20 miles round trip and being charged for those extra miles.Matt M.
Customer did not leave a comment.Keith T.
This was a horrible experience. There was a mechanic at the location who didn't know how to check out the truck. It took over an hour to be able to leave with it. I rented a hand truck which was never loaded, so I had to go rent another one from my local hardware store. And I was charged for the "missing" hand truck upon return even though we never got it. The dispatch location did not have the correct credit card information one file even though I entered it all online. The online reservation ended up being a useless waste of time, as nothing actually worked. I've been trying to fix all of these problems and can't even get a someone on the phone who can help. I keep hearing "I can't do that," and being told to call someone else, then THEY can't help me. I want a phone call back ASAP to 607-643-5299.Lindsay W.