Customer Reviews for Val U Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

Don’t charge me for 2 days when only had the trailer for 1 day. Rented the trailer on Friday at 1:00pm and returned it Saturday morning at 10:00am. Was just told to drop it off Saturday even though the shop would be closed. So that’s what I did. Never was told to go online and check it in. Only to find out I was charged for 2 days and had to go back to the shop twice to get the credit for the extra day I didn’t have the trailer. What an inconvenience.

Rating:

4.0

Making picking up and returning faster would be helpful.

Rating:

4.0

Very helpful. The place was packed with customers, but they still provided service in a timely, polite manner.

Rating:

2.0

I was ignore upon showing up. The women Meredith said to the person she was on phone with ‘I should have locked the door’ I was scheduled for 8:30, it was blocked in by a tow truck forcing me to wait around 30 mins for the vehicle to be ready. It was awful and frustrating. Would not recommend this location

Rating:

2.0

The people were friendly, however, when I went to pick up the trailer they had me hook it up alone, didn’t check to make sure everything was safe and secure, didn’t check the lights, and took 1 picture that didn’t even show the dent by the tongue that was originally there. Which worried me that I would be held liable and then just sent me in my way. I’ve rented from U-Haul multiple times over the years and never have they had the customer do all the work.

Rating:

3.0

It was Sunday so we assumed no one would be there. It was not obviously marked u haul. Unclear where we were supposed to park the truck. We could not find a drop box and we're walking around in the rain looking for it. Finally someone came out of the shop (which looked closed) and said she had been there the whole time. And was kind of rude. So she definitely just watched us search around in the pouring rain.

Rating:

4.0

Pickup location itself was fine, just a bit of a disappointment that I could not pick up the truck at my requested location--costing me extra fuel mileage.

Rating:

1.0

This place accused me of not returning the truck 20 some days after the actual rental. Terrible location that is just running the uhaul brand and name to the ground. Will never rent here again.

Rating:

3.0

I did not get registered in when I picked up the truck even though I was told it was all good. Uhaul kept calling all morning to fix it. I recieved 4 phone calls. Lots of waisted time when I was told everything was good when I left with the truck.

Rating:

3.0

The $100 hold for using equipment takes way too long to reimburse. I still haven't gotten it back yet

Rating:

5.0

ABSOLUTELY MY PLACE to rent UHAUL from. They are a professional, LOCAL "family feeling", fun, sincere establishment. PLEASE DO NOT CHANGE A THING! If it ain't broke DON'T FIX IT Matt is the most patient man I've seen in action. And Danni (y ? Sorry/ Is a MACHINE! How she multi-tasks is BEYOND comprehension (hope I spelled that right) Anyway they ALL BLOW ME AWAY!! n kisses to Biscuit n Maverick

Rating:

5.0

Friendly and efficient

Rating:

4.0

It looked clean, but someone smoked in it recently, and the cupholders were disgusting. The person borrowing it after me is lucky because I lysoled all the surfaces of this stinky mess. The windshield wipers were so bad that I had to pull over to wipe it off by hand. So basically it wasn't safe to drive.

Rating:

3.0

I was told when I needed to return it I could return it in the Vestal location. The next day I got a call since I delivered it on a Sunday and they told me that I had to bring it back to Owego’s location and if I don’t right now they would charge me over $200. Was not happy since I was told that I could return it to the Vestal location

Rating:

3.0

The U-Haul we rented was very loud mechanically and spit and sputtered. For traveling 2 hours away we were unsure if we were going to make it to our destination. Also the people before us that rented it left a bag of clothes that had urine on them and the U-Haul was not cleaned or swept out.

Rating:

5.0

They were great. Couldn't have expected anything more.

Rating:

1.0

Not when they steal an additional sum of money from me, then l they a to me. Way to run a business and fuck a retired person over.

Rating:

4.0

very cheerful and helpful people especially since it was late at night

Rating:

4.0

Staff were good and helpful. Computers seemed slow. Took awhile to check in.

Rating:

2.0

I was supposed to pick up rental near my home and ended up having to travel to Owego and it set me back six hours for packing the uhaul. Very inconvenient for us.

Rating:

3.0

Vehicle steering is loose

Rating:

5.0

The clerk was very helpful and courteous as opposed to the gentleman in York.

Rating:

2.0

if my reservation wasnt changed the night before i wouldnt have to drive 20 miles to get the truck so much for a guarantee on reservation i put in a month before

Rating:

4.0

I ordered moving blankets and when I arrived I was told there weren't any. No prior notice so I could find them elsewhere. I had several pieces of furniture damaged because of this.

Rating:

5.0

The people that I talked to at u Haul were unhelpful. I was on hold 3 different times trying to get my puck up to be Valu in Owego and no one at your company could help. Lacey Thorpe at Valu auto made it happen. She was polite and kind and efficient and very personable. The best customer service.

Rating:

4.0

The truck was relatively new so yes it was well maintained. It did however have some of the previous renters stuff in it when we picked it up and so the truck smelled heavily of smoke. So first impression was disappointing and more work to be done before packing

Rating:

5.0

Very helpful staff

Rating:

1.0

I received an extremely filthy vehicle inside and out. No cleaning of any kind had been done.

Rating:

5.0

Great Service

Rating:

1.0

I had to drop the trailer off myself. No one helped or checked me in. No paperwork or inspection. Terrible all around experience.

Rating:

3.0

The process was quite confusing. The guy at the shop didn't even seem to know if the uhaul we needed was there. And then it wasn't showing up in the system so he had to make several calls. He was very nice, but the whole process seemed very disorganized.

Rating:

3.0

My pickup locarion was changed the day before and we went to that location and they had no trailer for us. We went back to the original location in Vestal, Ny. They had no trailer for us. They did go to bat for us found us a larger unit back at the Owego location and modified the rental price for all our troubles. We did waste half a day because of this. The price adjustment went a long ways so I appreciate that

Rating:

2.0

I scheduled a mobile pickup for 8:30 AM. I arrived at 8:20 ready to pick up, and U-Haul's website said that I had to wait until the location opened at 9 AM. A worker arrived who didn't know about U-Haul rentals and wouldn't give me the keys (not his fault, I blame his boss for not showing up or not communicating). After calling U-Haul I finally got my truck at 9:30, an hour late. Please get your act together.

Rating:

5.0

Very easy to work with!

Rating:

5.0

Returned on a Sunday and location was closed.

Rating:

2.0

trailer was ordered for downrown Binghamton and had to be tracked down thru Johnson City, Vestal, finally 1/2 hr away in Owego even w/ reservation #. The delay was signicant as tri[ involved driving to CA. Karen Green

Rating:

5.0

I did the Uhaul 24/7 pickup and all went well til I had to take a picture of my license front and back to prove I'm me. The hills in the area must have blocked good data capture. By the time I had gotten into the truck and started driving down the highway, I got the message that the picture wasn't good. That was the only issue I had. The manager at Uhaul in Buffalo, NY, at 1400 Genesee St, straightened everything out. So both ends of my Uhaul trip went perfectly. Thank you.

Rating:

2.0

They really didn't seem to know what they were doing or where anything was.

Rating:

3.0

The service was good, but the faculty could use a facelift, especially the interior.

Rating:

5.0

Thank you making it easy for drop off

Rating:

2.0

In the end, it all worked out. I just did not have the confidence that my truck would be ready on pickup day.... There seemed to be a lot of phone calls, unnecessary confusion at the location desk, etc. re: my rental.

Rating:

3.0

I originally requested a truck that was 6 miles away and then was given the truck at a distance of 16 miles away. Adding 20 miles round trip and being charged for those extra miles.