This place accused me of not returning the truck 20 some days after the actual rental. Terrible location that is just running the uhaul brand and name to the ground. Will never rent here again.
Shawn B
Customer Reviews for Val U Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not get registered in when I picked up the truck even though I was told it was all good. Uhaul kept calling all morning to fix it. I recieved 4 phone calls. Lots of waisted time when I was told everything was good when I left with the truck.
Kenny MThe $100 hold for using equipment takes way too long to reimburse. I still haven't gotten it back yet
Briana AABSOLUTELY MY PLACE to rent UHAUL from. They are a professional, LOCAL "family feeling", fun, sincere establishment. PLEASE DO NOT CHANGE A THING! If it ain't broke DON'T FIX IT Matt is the most patient man I've seen in action. And Danni (y ? Sorry/ Is a MACHINE! How she multi-tasks is BEYOND comprehension (hope I spelled that right) Anyway they ALL BLOW ME AWAY!! n kisses to Biscuit n Maverick
Onna RFriendly and efficient
Georges OIt looked clean, but someone smoked in it recently, and the cupholders were disgusting. The person borrowing it after me is lucky because I lysoled all the surfaces of this stinky mess. The windshield wipers were so bad that I had to pull over to wipe it off by hand. So basically it wasn't safe to drive.
Cagatay DI was told when I needed to return it I could return it in the Vestal location. The next day I got a call since I delivered it on a Sunday and they told me that I had to bring it back to Owego’s location and if I don’t right now they would charge me over $200. Was not happy since I was told that I could return it to the Vestal location
Michael WThe U-Haul we rented was very loud mechanically and spit and sputtered. For traveling 2 hours away we were unsure if we were going to make it to our destination. Also the people before us that rented it left a bag of clothes that had urine on them and the U-Haul was not cleaned or swept out.
Denise CThey were great. Couldn't have expected anything more.
Denis MNot when they steal an additional sum of money from me, then l they a to me. Way to run a business and fuck a retired person over.
MICHAEL Cvery cheerful and helpful people especially since it was late at night
STRACY MStaff were good and helpful. Computers seemed slow. Took awhile to check in.
GAILELIZABETH TI was supposed to pick up rental near my home and ended up having to travel to Owego and it set me back six hours for packing the uhaul. Very inconvenient for us.
MICHAELJOHN SVehicle steering is loose
Phillip BThe clerk was very helpful and courteous as opposed to the gentleman in York.
Eric Iif my reservation wasnt changed the night before i wouldnt have to drive 20 miles to get the truck so much for a guarantee on reservation i put in a month before
MARK GI ordered moving blankets and when I arrived I was told there weren't any. No prior notice so I could find them elsewhere. I had several pieces of furniture damaged because of this.
Don HThe people that I talked to at u Haul were unhelpful. I was on hold 3 different times trying to get my puck up to be Valu in Owego and no one at your company could help. Lacey Thorpe at Valu auto made it happen. She was polite and kind and efficient and very personable. The best customer service.
LORRAINEJ MThe truck was relatively new so yes it was well maintained. It did however have some of the previous renters stuff in it when we picked it up and so the truck smelled heavily of smoke. So first impression was disappointing and more work to be done before packing
MARKW SVery helpful staff
DANIELMICHAEL GI received an extremely filthy vehicle inside and out. No cleaning of any kind had been done.
Ashkan RGreat Service
Oxana BI had to drop the trailer off myself. No one helped or checked me in. No paperwork or inspection. Terrible all around experience.
SEANM VThe process was quite confusing. The guy at the shop didn't even seem to know if the uhaul we needed was there. And then it wasn't showing up in the system so he had to make several calls. He was very nice, but the whole process seemed very disorganized.
Richard HMy pickup locarion was changed the day before and we went to that location and they had no trailer for us. We went back to the original location in Vestal, Ny. They had no trailer for us. They did go to bat for us found us a larger unit back at the Owego location and modified the rental price for all our troubles. We did waste half a day because of this. The price adjustment went a long ways so I appreciate that
Roger DI scheduled a mobile pickup for 8:30 AM. I arrived at 8:20 ready to pick up, and U-Haul's website said that I had to wait until the location opened at 9 AM. A worker arrived who didn't know about U-Haul rentals and wouldn't give me the keys (not his fault, I blame his boss for not showing up or not communicating). After calling U-Haul I finally got my truck at 9:30, an hour late. Please get your act together.
Patrick MVery easy to work with!
Greg LReturned on a Sunday and location was closed.
Timothy Htrailer was ordered for downrown Binghamton and had to be tracked down thru Johnson City, Vestal, finally 1/2 hr away in Owego even w/ reservation #. The delay was signicant as tri[ involved driving to CA. Karen Green
BYRON gI did the Uhaul 24/7 pickup and all went well til I had to take a picture of my license front and back to prove I'm me. The hills in the area must have blocked good data capture. By the time I had gotten into the truck and started driving down the highway, I got the message that the picture wasn't good. That was the only issue I had. The manager at Uhaul in Buffalo, NY, at 1400 Genesee St, straightened everything out. So both ends of my Uhaul trip went perfectly. Thank you.
Silvija TThey really didn't seem to know what they were doing or where anything was.
Tamara DThe service was good, but the faculty could use a facelift, especially the interior.
david FThank you making it easy for drop off
Kelly MIn the end, it all worked out. I just did not have the confidence that my truck would be ready on pickup day.... There seemed to be a lot of phone calls, unnecessary confusion at the location desk, etc. re: my rental.
Richard OI originally requested a truck that was 6 miles away and then was given the truck at a distance of 16 miles away. Adding 20 miles round trip and being charged for those extra miles.
Matt MThis was a horrible experience. There was a mechanic at the location who didn't know how to check out the truck. It took over an hour to be able to leave with it. I rented a hand truck which was never loaded, so I had to go rent another one from my local hardware store. And I was charged for the "missing" hand truck upon return even though we never got it. The dispatch location did not have the correct credit card information one file even though I entered it all online. The online reservation ended up being a useless waste of time, as nothing actually worked. I've been trying to fix all of these problems and can't even get a someone on the phone who can help. I keep hearing "I can't do that," and being told to call someone else, then THEY can't help me. I want a phone call back ASAP to 607-643-5299.
Lindsay W