Customer Reviews for Valencia Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

Good scam they are running (u-haul) they don’t give enough miles that way they will over charge you at the end ! Not good

Rating:

5.0

Excellent staff. The truck was ready to go when I arrived.

Rating:

3.0

The location did not have all moving supplies I requested on my original reservation.

Rating:

3.0

The place was okay. It felt a bit weird to park in front of the place rather than inside the drive towards the back. My reservation also did not include a dolly.

Rating:

2.0

I was scheduled for 5:30pm to pick up the car but there was a problem on the app and I could not do the pick up. According to the agent, the person responsible for my reservation had not put an exact time and therefore, I couldn't pick it up.

Rating:

4.0

They don't have moving pads. Someone could have notify me on availability. Per mile charge is. 99 cents on week day. It's an expensive

Rating:

5.0

The best service ever, customer service.

Rating:

4.0

Got the job done!

Rating:

5.0

Valencia auto was good. My issue is Uhaul - I had a reservation at a different location and the van never showed up. There should have been a way for Uhaul to notify if there is an issue so that I don't waste my time.

Rating:

2.0

It smelled like someone was smoking or vaped in it the smell was awful

Rating:

4.0

Is at excelente

Rating:

5.0

Very nice people. No problems with this location.

Rating:

3.0

App needs improvement

Rating:

2.0

I am writing to express my dissatisfaction with my recent experience at the U-Haul location at 735 W Front St. I arrived at this location around 5:40 PM yesterday to return the van I had rented, only to find that the office and the return parking lot were already closed. I called the U-Haul customer service number at 800-468-4285 to inquire about the after-hours return process since I had not downloaded the U-Haul app. I was transferred to the 24/7. The first female representative I spoke with was very polite and helpful. She informed me that I could return the vehicle using uhaul.com/return. However, when I attempted this, the page did not prompt me to take photos. She advised me to drive to a U-Haul Moving & Storage location about ten minutes away, where the staff would assist me with the check-in, and the van would be driven back to 735 W Front St the following day. Following her instructions, I drove to the new location and called 800-468-4285 again. This time, I was connected to a male representative whose attitude was extremely poor. He constantly interrupted me, seemed very impatient, and refused to listen to my issues fully. He threatened me with fines exceeding a thousand dollars if I didn't return the van to the original location and rudely dismissed the advice given by the previous representative. He then hung up on me. Left with no choice, I drove back to 735 W Front St and called the customer service number once more. A female representative named Victoria Lyles answered this time. She was very understanding and gave me her email address, asking me to send her photos of the fuel gauge and odometer. Despite my slow internet connection, she patiently waited, but our call was disconnected before I could send the photos. I called again, and another female representative, Latoya Thompson, answered. She reassured me that I did not need to contact Victoria Lyles and that she could handle the issue. However, when I tried to email her the photos, I received a delivery failure message. Latoya kindly noted my situation and told me I could leave the keys in the drop box. This entire process took me until around 8 PM, causing significant inconvenience and additional mileage. The experience was highly unsatisfactory due to the poor handling by some representatives and the extra effort and time required. I hope that U-Haul can address these issues and improve the customer service process to prevent such frustrating experiences in the future.

Rating:

3.0

Prefer to pick up a rrntal with a full tank of gas and return it with a full tank. Not pick up with a half tank.

Rating:

4.0

Website for returning is absolutely terrible. Several error messages after uploading pictures, then kicks you out and you need to start the process all over again. This almost caused our time frame to go over. Very frustrating.

Rating:

5.0

Good service, friendly staff, highly recommended

Rating:

3.0

Internet service

Rating:

3.0

No Parking

Rating:

1.0

I would recommend this place but unfortunately would recommend uhaul to anyone. The pick after hour was a horrible experience. Your company needs to get more organized and verify ahead of time to make the verification at site smooth. Calling an employer or a person at 02am is not a reasonable expectation.

Rating:

5.0

Beatitud service Valencia Auto Repair

Rating:

2.0

There is only one person when can assist with the U-Haul rentals within the location and he was not there at the time of pick up. If you do not complete the entire checkin before pick up time you may face this issue because that same person is also one of few who speak English as well.

Rating:

5.0

Nothing.

Rating:

1.0

Have a better customer service.

Rating:

1.0

There is no where to park a rerun after hours except for the street. I don’t recommend this place as a drop off place. It should only be used during business hours. The area was poorly lit and I felt unsafe. It was very dark a and dirty area. They have tons of garages where you can’t park a car. Very poor drop off location

Rating:

3.0

Location closes at 5 pm and locks it’s parking location at 5 pm.

Rating:

5.0

Very easy pickup and the vehicle was super clean.

Rating:

4.0

I paid 36.86 cash for the little bit of gas and going over 12 miles but the problem is uhale also chard card on file 36.86.I was soposta get 25 for sweeping truck and cleaning it and a 100 dollar deposit refunded and I did not.Now this is not the drop of place issue it's a UHale issue.If UHale could plz put the 36.86 back on card and my refund of 125 that wood be great I was counting on that when I arrived.thank you christine okunak

Rating:

1.0

Was sent to a few away location when I arrived to pick up my truck. It cost me more due to gas and miles.

Rating:

4.0

Everything worked out well.

Rating:

5.0

Great service! Clean truck fast check in/out

Rating:

1.0

Truly unreal what I went through yesterday my wife and I had already paid for furniture pads and a mattress protector and were to pick them up there. Not only did they say they didn’t have the protector but tried to charge us for the furniture pads we purchased!!!! So we had no choice but to return them. So we did and now we have to call Uhaul to dispute the charges and get a refund.

Rating:

1.0

Pick up location was an autobody shop. Office was messy but the attendant was courteous, kind and efficient

Rating:

5.0

The location was great - the online check-in didn’t work well (the “approval process” had gone on for 15 minutes” but once I went to the counter of the location they helped me right away.

Rating:

5.0

Es un buen lugar para rentar carros de mudanza los carros están en muy buenas condiciones y buen servicio..

Rating:

5.0

Thanks

Rating:

1.0

I’m being charged twice!! $175 and a few days later $161!!! This is unacceptable! I rented the 10 foot truck for 8 hrs and brought it back 2 hrs before my time was up with a full tank of gas and no mess nor damages and I’m being double charged!! This is unacceptable! Fix this immediately please!

Rating:

2.0

My remote access pickup was scheduled for 7pm at Valencia Auto Shop; upon arrival @ 6:45pm the gates to the yard were padlocked. Over 90 minutes of frustrating hold time and dealings with 5 different operators (2 of whom asked me what my phone # was and then immediately put me on hold, a 3rd who said she was in PA and couldn't help) did not resolve the problem. UHAUL needs to know which vendors have after hours pick up and which do not!

Rating:

1.0

The truck smell bad. We booked one place and redirected to other place. $19 but 53$ added this and that. Very disappointed. I suggest use Home Depot’s truck

Rating:

5.0

Have maintenance check completed before rentals. Otherwise, it was a great experience. Excellent customer service.

Rating:

2.0

I didn't get a contract. I didn't get a Dolly. I didn't get packing sheets. The U-haul app didn't. Horrible day!!!

Rating:

5.0

All good no complaints

Rating:

5.0

Excellent customer service easy process to obtain the very clean vehicle which met my needs.

Rating:

5.0

Excellent service

Rating:

4.0

Would like to have a place to leave my vehicle,other than parked on the busy street. Otherwise, location was great. The individual who helped me went above and beyond. He started up the vehicle and drove it around the front to where I parked my car. Very nice!

Rating:

5.0

Reserved online but was routed to this store instead. Took me an extra 30 min to get to alternate location.

Rating:

3.0

This was a repair shop with a side business of UHaul rentals - so not really focused on UHaul service. The staff member that helped us with the return was friendly.

Rating:

5.0

no complaints with Valencia Auto!

Rating:

2.0

We always had a good experience with U - haul but unfortunately, this time we didn't have good luck. We rented a truck to travel from nj to Florida and this truck had no air conditioning, we traveled dehydrated for over 20 hours with hot air. As a customers We're very disappointed.

Rating:

3.0

My main critique is that no place closer had the equipment I needed

Rating:

3.0

Confusing that there’s three different Uhaul locations all within a mile of each other........ this one was behind an auto repair which didn’t make sense. One of the technicians actually backed my car in to remove my hitch. That was very helpful!

Rating:

1.0

The office worker clearly did not understand the online express check in process. When I attempted to get the keys, he told me I didn’t have a reservation and argued with me that I needed to show my license, pay, and sign a contract despite the fact that I had already done that through the app and shows him the check-in screen.

Rating:

5.0

Excellent service at Valencia Auto

Rating:

3.0

Keep all rental equipment at same location

Rating:

2.0

I ordered and paid for 4 dozen furniture pads, which I was told in my confirmation email were guaranteed, but there weren't enough pads available. I was unable to get a refund for the ones not included and I was told to just contact customer service. They didn't seem to know how many I had ordered. Also the fuel tank was extremely low, I had a warning sign saying only 32 miles were left when I turned the engine on. I was warned that it was low but I didn't realize quite how low.

Rating:

2.0

Make truck available at site it was rented from.

Rating:

1.0

Pick up location was awful guy had no idea what he was doing, i got a phone call to drop the truck off somewhere different then where I picked to drop it off, had to call back and complain then it got switched to the location I chose. Just an all around terrible experience

Rating:

4.0

There was nothing with the personnel here -- they were fine. It is the U-Haul traffic department which is a miserable failure and the reason I am unlikely to ever rent with U-Haul again. I will be writing to customer service separately. Both my requested pick up locations were changed by U-Haul at the last moment and with tremendous inconvenience to me, resulting in my having to walk over mile through a gang infested neighborhood.