Mr. Anil was fast and friendly and answered all my questions patiently. I was out the door and driving off in a 26-foot truck in just a few minutes. He even gave me a (used) heavy-duty truck lock for free. I highly recommend this location.
Bryan G
Customer Reviews for Valero Colorado Springs Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible amount of time to check in and out because of photo upload failure. Took 30 minutes with multiple upload attempts for license and truck condition. Our cell service was full bars. Otherwise this was a nifty way to rent a truck. Another note, the original reservation did not show mileage charges. It added almost $50 to the reservation total. That seems sneaky.
Julia HThe staff person at the location was friendly, but the online experience was not smooth. I provided my driver's license number before I showed up, but then I had to both provide it again and scan my ID four times. It would be better if (1) I could scan my ID once (2) I would not have to also type it and (3) if I could scan my driver's license and face before I showed up in person.
andrew zExcellent rental
William SThey opened late. Also, I was told the local pick up would call to schedule a pickup time and it did not occur.
Corey BThe return location was a gas station with very limited space. Return was entirely on the App.
April WTHE attendant was very helpful and ensured all the hookups were done correctly. After leaving the facility, I began driving to Texas, and a tire blew out in a quite remote area. The service person was outstanding; he did a great job changing the tire. The delay took about 2 1/2 hours off of my driving schedule. I'm not sure I would recommend renting a trailer from one of the small businesses. I think I would recommend people to go to the location where more trailers and equipment is offeree.
wayde gI have always received great customer service from this location and the location is good for renting Uhauls
ABHINAY TUhaul representative is so helping and cool. Best place to rent Uhaul in springs
ABHINAY TExcellent customer service at Valero gstation in Colorado Springs.U HAUL representative was very helpful and friendly.
GERALD DThe attendant was super friendly and helpful! He took care of me and made me feel valued. Please thank him for me.
NICOLE RThe attendant was comfortable with helping me through the process of making the rental happen. Made it very easy.
Kevin DAvi was very attentive and accommodating. Truck served us well .. good experience.
Vincent SNot a thing I can think of
daniel BEverything was Great for me! Thanks
MICHAEL EThe guy that helped get us set up was super friendly and helpful!
Brennen MNothing The young man helped me was extremely polite. I am 77 and can not move as I once did, but he took care of me and made me feel valued. Please thank him for me. Joe
joe sGreat customer service at the Valero station here in Colorado Springs.
Paul AU HAUL representative was very friendly and helpful. He needs a raise.
ABHINAY TNot charge me $15 for gas
jonathan sU HAUL representative was very friendly and helpful. Nice location and very clean. Always excellent service and easy drop off
ABHINAY TAlways excellent service
Brenton SU HAUL representative was very friendly and accommodating, also helpful. The truck was very old and loud. It ate gas like it was free.
Anka PThe attendant who helped me was very helpful.
Carlos GEverything was great- very easy process!
Augustin LEasy drop off location. They helped with disconnecting the trailer. Very short wait time.
Kintaro IEasy return process.
MRK WUnorganized. Didn’t have enough space for parking and no one knew what was happening
DAVID RVery thorough on all aspects of the U-Haul Trailer and the requested blankets
George SExplain the whole process, from rental to return. For example: explain billing (base + extras + mileage + gas, etc.), hand customer a piece if paper with policies or rental agreement and address and contact data for rental location, do a walk around truck inspection with customer upon rental, verify with customer when truck needs to be returned, tell customer where to park the truck upon returning after hours, tell customer it is prudent to take pictures of truck and truck dash before and after rental, confirm if there is any equipment in the truck (hand truck, packing blankets), etc., etc. Doing the whole process using smart phone only makes me want to rent somewhere else.
eliza hEasy and convenient.
Shelly CGreat attention from guy on the counter, very polite and attentive.
Luis PI was charged for protection coverages that I had originally opted out of having. This was only noted on the finalized bill. The gauge for fuel was over estimated when I picked up the vehicle, as I didn't have opportunity to check it before agreeing to return it at the same level. The vehicle was still damp having been recently cleaned (or what seemed as hosed down). However, the ease of getting in and out of the location is nice. Being at a gas station, the location is helpful when refueling upon return.
Lance LThe man was so nice and didn't even charge me extra for being a little late returning thru trailor. Thank you so very much😊
LISA CAlmost no spots left when I go there, but found a place
Abigail RAs always, Anil was exceptional! At the last minute, I requested a uhaul and without hesitation, one was available. I always get excellent service and it's strongly recommended!
EZEKIEL CIt was a simple process for renting and returning.
Sean E