Customer Reviews for Valero Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valero Gas Station

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Desiree E. on

Rating:

When I finally received the U-Haul, the inside of the vehicle had 2 empty water bottles and 1gatorade bottle that was half full. It contained an empty box of cigarettes and burned out cigarettes in the ashtray. The inside of the U-Haul smelled of stale cigarettes. Once I was ready to load my belongings on the truck, I opened the rear and found a couch inside. I have never had to deal with the service I received. Upon returning the U-Haul, the person in the store started my return of it, but would take all the customers that were in line before assisting me. Once I finally did get through the process I asked if I could change the card I was going to use, he ignored my request and collected the payment off the card on file. He was very rude and unhelpful. I would never recommend this location to anyone. I would insist on them using an actual U-Haul place.

Aaleeah B. on

Rating:

Customer did not leave a comment.

Reshma Priya M. on

Rating:

Very very very very bad .... they charged me for 140 and more miles ... I just used 22miles and shared all the pictures but still not refunded my money back.

Skye W. on

Rating:

This location is awful. They could not use the software on their phone and did not know the process. The guy behind the bullet proof glass would not let me leave until he checked in the truck which he didn’t know how to do. Meanwhile, it was in a rough part of town and lots of rough people and what appeared to be prostitutes were coming in and buying single cigarettes. This store should not be a uhaul rental location.

MICHEOLA R. on

Rating:

The gas station attendant, though nice, had no idea how to check me in for the van pick up. He had to call his boss to figure it all out. And when it was time for me to drop the van off, the attendant spent about 15 minutes between the phone and cash register trying to figure out my mileage on the vans dashboard. By the end of it, he gave me no real confirmation on my mileage. He just told me to check my email. A few hours passed when I got an email from UHaul. And I noticed that I was incorrectly surcharged for 3 gallons of gas on this vehicle. Even though when I picked up the vehicle, the gas station attendant told me to bring it back at 3/4 of a tank. So upon dropping off the van, I filled up the gas tank (at the gas station I picked it up from) to 3/4 of a tank. I would like my $15 back or I am just going to contact my bank to for the fraudulent transaction.

Artur Y. on

Rating:

The contractor for this location is very a con artist. We had a horrific experience picking up the van. First he said there's no reservation under my name and sent me home. Since I was dropped off by my niece, who was running late to another appointment, I had to walk home in the 100 degree heat. As I'm half way down the street I get a text from Uhaul saying my van is ready for pick up. When I got to the gas station to pick up my van he proceed to ask me for a guesstimate of mileage from my starting point to my destination. I had to step outside of the gas station to map quest my trip because I didn't have any reception. Once I gave him the guesstimate mileage he begins to enter it into his phone. He spent over 15 minutes typing stuff into his phone. Once everything was finalized he told me I can leave now. I asked him for a receipt and he said he didn't charge me anything. He said I will pay for the rental once I reached my destination. Please keep in mind this is a one way rental. I told him I do not want any surprises when I return the van. He smartass-ly replied with you will pay whatever you were quoted online. I then proceed to show him my reservation screen showing $128 flat rate fee for the for 10' van for 2 days with 127 miles. He again told me you will get charged that if that's what you were quoted and still refusing to give me a receipt. At this point I am late and super annoyed, so I left. Once I reached my destination and was returning the van I was notified that my credit card was charged $203.65. I reached out to Uhaul's customer service and found out I was signed up for moving insurance, which was an additional $50. I know 110% sure I did not opt in for the insurance. Not only did I have to jump through hoops to get the van but now I have to dispute a charge for a service I never signed up for. I strongly believe he added this service in with my consent and I would love to know why. I will never rent from this location again. I am not giving up doing business with Uhaul because I know it's not their fault since they have no control over what their contractors do but I hope they will look into this incident. I would hate to see Uhaul loss businesses for the scams their contractors pull

robin S. on

Rating:

Customer did not leave a comment.