Customer Reviews for Valero Sunnyvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valero Sunnyvale

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Kevin B. on

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I enjoyed the personality of the older gentleman that helped me however the computer seemed foreign to him. What should’ve taken 10 minutes took over 30 minutes in between gas station customers .

Ethan K. on

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Evawere O. on

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Su-Wen C. on

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The personnel was friendly but not all that helpful. He just gave us the key and didn't bother showing us how the truck works, etc. I also did not like how everything, such as the driver's license pictures, had to be done through my phone. If I didn't have a smart phone or it wasn't working, I would not be able to rent the truck. The rental place should have a way to gather that information if I did not have access to a smart phone.

Manuel P. on

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Has to use uhaul..com to complete the return. Employee was a Valero employee and not trained to accept returns or rentals. Luckily I just didn’t drop the keys in the Key Lock box provided. I went online and completed my return through the website. Took longer, but I was satisfied with the results online. Thanks U-Haul.

yang S. on

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Fritz K. on

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James R. on

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Can't think of a thing. I was so thrilled to see that you now offer movers along with the rental van. As seniors, it sure made our lives a lot easier. Thanks.

Elvis Y. on

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The pick up and drop off experience was not satisfactory. The employees were quite rude while picking up and dropping off the uhaul

kevin R. on

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Andrew N. on

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MANAV P. on

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Vasu R. on

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Best is very easy and simple to use.

Daniel S. on

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The guy don't have printers him only Told me this the truck u fine and that site

Corinne D. on

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This Uhaul location is the absolute WORSE. I rent Uhaul trucks often to my moving misfortunes and NEVER have had a bad experience up until today. I’m not sure if the rules are different due to this spot not being a real Uhaul, (I think they’re called “Neighborhoods Dealerships “) but this was my first and LAST time at these locations because I have absolutely no trust in them. The gentleman who helped me tried getting over on me about miles and gas and when I asked for confirmation (because that was not what the agreement I signed was saying) he said he was “closed” and couldn’t confirm ANYTHING til the morning. Also, I got a confirmation through email saying that I may have the truck for 18 hours, however, the gentleman at the gas station told me I only had 6 hours. He also make you pay for the insurance that you cannot decline. (But you ALWAYS have the option of declining their insurance in a real Uhaul store) Mind you, this is all in a nutshell, I’m sparing details but in short, I learned it’s best to just use a regular Uhaul location and not these little “Neighborhood Dealerships” because regular Uhaul locations do not pull these tricks, I have had plenty experience to back that claim up. This gas station Uhaul experience was just a big mess, the gentleman I dealt with was absolutely horrible at handeling issues and he had no concern about what was going on. I would DEFINITELY NOT RECOMMEND this specific location under ANY circumstances whatsoever. Hope this helps.

Ei Cheng L. on

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Ed and his staff was helpful.

Kaitlin Z. on

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We had to wait 20 mins while the attendant was on the phone. The uhaul smelled like people consistently smoke in it. In addition, the car itself sounded like it needed work.

Kai Z. on

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Kenneth J. on

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Anjou K. on

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Naveen B. on

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Gail T. on

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Ed was a pleasure to work with.

Beatriz C. on

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Great and friendly service.

Sung Lin W. on

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Ed was super friendly and helpful. He explained the process and charges very clearly. Highly recommend renting from this location.

Serguei M. on

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Very quick check in and check out on Valero gas station. No issues. Great experience.

Jessica S. on

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Ed made renting a pleasure. He clearly communicated the expectations of the rental and walked me through the logistics. My experience was 5 stars for sure. I have already recommended renting through Ed to several friends.

Ethan K. on

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Neshanthanan N. on

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The person in the register ED is extremely rude. Took more than 30 mins to check us in. And when we return ED the van was extremely rude me and my wife, because we didn't have a receipt for fuel even the clearly the tank had more than when we took and marked is the paper work when we took it. Rudest Uhal experience todate.

Haisum S. on

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Andrey K. on

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Overall it was good. Initial registration took longer than I would expect and went not very smoothly because of some software issues, but eventually everything was OK. Minus one star for sticky steering wheel.

Jeff S. on

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The perfect location and the best host.

Jesus O. on

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Paul G. on

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