Customer Reviews for Valero
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing everything was great.

Rating:

5.0

By far my best experience with any truck rental company. It was fast, streamlined, and very customer focused with regards to efficiency. Thank you!!!

Rating:

5.0

Thank you everything worked out fine

Rating:

3.0

The truck that we were given was empty of fuel with fuel light on and we inadvertantly put in 1/4 tank of gas as pump was fast. When we told Valero what happened about being afraid afraid to go past a mile down the street without putting gas in so as not to run out and be stuck. Valero said they would credit the final bill for the gas overage. The truck was also not returned at 10:42 pm but 7:42pm. I asked for a receipt at the return to check gas credit and all was correct and was told they don't give receceipts but would be sent to my e-mail and it was but receipt wrong in time and no credit given. Can someone credit my visa for the gas please asap?

Rating:

2.0

agent was thirty minutes late, no hitch inspection on departure.

Rating:

5.0

Need new truck check engine light was on and very shaky

Rating:

5.0

Very nice location , easy to get there and get going. Nice staff too.

Rating:

1.0

The truck was roach infested!!!! This is not acceptable I had to deliver to a client and the roaches contaminated the appliance that I was delivering to them. I had to give a delivery discount ! I need a discount for me renting this box truck with you because it was an awful experience! I have videos of your truck ! Y'all need to do better than this ! Was very disappointed!

Rating:

1.0

They gave me a damaged truck

Rating:

1.0

Customer care needs improvement,,,dispatched never contacted me on why uhaul was late on return ...they where not available to even answer pho e or return phone messages,,no contact from them about van return date. .instead dispatched reported it stolen and I was arrested at gunpoint during traffic stop and total mistreated by law enforcement they never gave me a reason why i was being arrested and when dinally taken in to police station i was let go with noexplanation...where i had to walk home from ft Lauderdaleto hollywood..and i was given backbwas the shorts i was wearing and a shirt they gave to me ...only instructionsi was giving was to contact clerk on court date ...i was release with having to post bond or explanation of what my charge was,my belongings are still in the u haul,,,and I have not been contacted on when I can get my personal belongings

Rating:

1.0

Uhaul provider was rude

Rating:

3.0

They never left the store. The trailer is out back hook it up and pull around front so we can take a picture

Rating:

5.0

My favorite uhaul

Rating:

3.0

Did not have the equipment I ordered the night before online. The truck was not clean. I did the job without it, taking an extra hour to do so, so I'm not unsatisfied with the overall transaction.

Rating:

5.0

Every was fine

Rating:

1.0

this location first off the truck window was messed up rubber coming off the window on the floor. They over charge with the time that I originally brought back the truck .

Rating:

4.0

Vehicle needed maintenance

Rating:

4.0

Neighborhood convience

Rating:

3.0

I am not happy with how the clerk lied about the time I returned the vehicle. I have proof of the receipt from purchasing gas from the location to prove the time I reached.

Rating:

2.0

Making all sites equity everything needed to make moving easy

Rating:

5.0

Personable, pleasant and patient.

Rating:

1.0

The first truck they gave me had a tire pressure light on. Then the 2nd truck they gave me overheated 1 mile after I left the pickup. I was stuck in the middle of the road and had to walk back to pickup a 3rd truck. I would not recommend this service to anyone ever. Do not use Uhual.

Rating:

5.0

The truck was left and right low tire pressure. The left tire had a big nail and they rented out like that…any discount for that inconvenience or even an apology …

Rating:

2.0

Uhaul changed my pick up location to this location at the last minute. At this location I was greeted with not so great customer service. I guess this is the difference you get at a location that is not a U-Haul center. After going out back and finding the trailer myself, and hooking it up, I find that one brake light is out. The gentleman at this location did not seem to care and told me it would be fine at this time I realize that the trailer to not even have a license plate. Not happy at all. I have already called U-Haul to complain.

Rating:

5.0

All good👍

Rating:

4.0

Clean inside the truck , there was garbage inside the truck when I picked it up

Rating:

5.0

This location is very convenient for me to pick up and drop of the truck.

Rating:

4.0

I never receive the reservation fee back. They said I would get the $50 they took from account when I returned the truck and I never did.

Rating:

5.0

Great

Rating:

1.0

They gave me a car that had indicator lights on, and a message that the airbag needed to be serviced. The transmission blew in .5 and could not be used. it was dirty and broken. Uhaul tows the vehicle and books an appointment in the morning so two of us have to take off work, and I get there at a place not near my house, and it isn't even reserved. NOw this location is charging me $445. for a vehicle I didn't even use. Uhaul customer service doesn't help and I went to the location and the man that rented it to me would not help. This is unbelievable!

Rating:

5.0

Excellent customer service

Rating:

5.0

Yassin was great and very helpful throughout the whole process! Perfect on everything

Rating:

1.0

The man behind the counter took 20 minutes to process my reservation even though I booked it online, then proceeded to yell at me when I saw he'd added insurance and claimed he'd informed me. Neither me nor the person I was with heard him ask me about insurance. As it would have taken another 20 minutes for him to enter all my information again, I told him to leave the insurance on the order. I will never go back to this location. First time I've ever used U-Haul. Very unpleasant experience.

Rating:

5.0

Very smooth. No issues

Rating:

1.0

Better customer service and cleaner truck

Rating:

5.0

Very good job for helping me in my journey 👍

Rating:

3.0

The customer service could have been better.

Rating:

3.0

Car was dirty and AC was not working. Not even sorry after I told the guy what I had to deal With…since they don't have brought vehicles I just used came back with the car and told him…no sorry, nothing…I was expecting at least sorry and let me take care of the bill or some type of % Only he said oh was it dirty? and I have to call maintenance for the AC I just walked away…..

Rating:

3.0

Engine light was on. Did not receive a final receipt, the email was corrupt and there was no way to reply. Please send a receipt to lewers@bellsouth.net Thanks

Rating:

1.0

Said there was gonna be a dolly, and there was no dolly. wasted time

Rating:

3.0

For one we was at one U-Haul place that didn't have the U-Haul we needed so we made reservation at another U-Haul at 69 cents a minute but when we go to turn the truck in we was told that it was $0.99 a minute that's not cool.

Rating:

5.0

Easy fast simple process!

Rating:

5.0

No one there would help me disconnect the tow dolly. I literally had to do everything myself. This was very disappointing for me.

Rating:

3.0

Was charge for fuel I got it on a 1/4 tank I park it about the 1/4 mark n I was still charge for fuel

Rating:

4.0

Everything was great. The lady from the counter was helpful and the truck I rented worked fine.

Rating:

4.0

I live in Ft.Lauderdale, i booked a truck for 4 hours in the location 4236 N.State Road 7. Is a filthy room, in there, behind a dirty glass that was a fat guy that told me to call the number on the door, that he didn't do rentals, although he has a small sign on the window. I called, nobody answered, i saw no trucks around but only black people and lots of police.. i decided was better to get out of there before someone would provoke me.. i called customer service to avoid to be charged twice and ihe sent me to a safer location that rent me a truck.. i was a little late because the change cost me an hour but at least i moved my stuff

Rating:

2.0

The “system” didn't have the information I preregistration forms I filled out on line and I had to do it at the gas station. The woman helping me was taking her sweet time and barely said a word to me. They didn't walk me out to the van or give me good directions as to where I could find it. She was not a great representation of uhaul.

Rating:

5.0

Actually, Yasin was the most capable agent that has helped me in 50 years of Rentals

Rating:

2.0

You can make sure there's a truck available when you say it's going to be available how to drive to another town to pick up a truck had trouble with my storage was not a good experience

Rating:

5.0

Very Easy

Rating:

1.0

There was mechanical issue with truck that caused several hours delayed - charged me extra day without saying - bad business

Rating:

4.0

Need to pay more attention to maint of equipment, customer service was great

Rating:

5.0

No improvement needed.

Rating:

5.0

The staff here were friendly and helpful.

Rating:

5.0

The truck was infested with cockroaches. I had to spray and fumigation the truck

Rating:

4.0

El camión tenía una infestation de cucarachas