Customer did not leave a comment.dennis H.
Customer Reviews for Valley Forge Self Storage
(U-Haul Neighborhood Dealer)
Phoenixville, PA 19460
(@ Rte 23 & Rte 29)
Services at this Location:
- Mon-Fri: 9 am - 1 pm
- Sat-Sun: Closed
Special Operating Hours
- 6/25/2021 - 6/27/2021: Closed
- 7/8/2021 - 7/18/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged a $20 "after hours" fee. This is ridiculous and unnecessary. The regular hours are very limited.SCOTT S.
Van was dirty and unlocked (previous customer's fault, not the location's)John B.
Customer did not leave a comment.EOIN K.
Customer did not leave a comment.Eric M.
Check-in and Return of the vehicle using the app was not user friendly. I lost time on my rental because the app did not function properly and getting assistance took forever.MATTHEW L.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Elizabeth S.
We had a terrible time checking in and checking out. Other customers there experienced the same thing. Extremely frustrating experience. Number you were given to call if you need help goes to a mans voicemail who says he will answer it if he hears it ringing. Finally got a U haul worker on the phone who helped us through the process after an hour and a half. Truck was fine though. Would not recommend this site.Joseph K.
The check in app did not work as expected and it took a while to talk to someone from the help desk. This resulted in me being late for my move. I was on hold for nearly 1/2 hour. It was not a pleasant experience. Next time I would go to a manned location. Once I did get someone from Uhaul on the phone, she was very helpful.Seth L.
This was the easiest rental: to make, to pick up, and especially to return using the appâ€”so convenient! The equipment was in great shape and the rental manager is really helpful and very nice.Jeanne W.
The website was down, and this facility does not have in person help. We had to wait an hour for someone to come from the next closest location to manually let us in the truck due to the mobile check in not working. Very disappointed in the service, will not be booking again.Shannan` M.
I had a horrible experience with UHaul. I reserved a 15 foot box truck 3 weeks in advance. When I went to pickup the truck, I was told that it was not returned by the previous user. I was then told that another 15 foot box truck was available at a location 50 minutes away, so I accepted that. I received a confirmation text for my reservation, but upon arrival, I was told that there were no trucks available for me to take. I was then again redirected to another location 1 hour and 20 minutes away, where I could only get a 10 foot truck. I reserved that truck, even though it was smaller than my original reservation. Not only did I not get the truck I ordered, but my original reservation was from 10 am to 6 pm, and by the time I was able to finally get the truck (at a location very far from my destination) it was nearly 1 pm, and the end time of the reservation was not adjusted for the nearly 3 hour delay. I got the wrong size truck, at the wrong location, for the wrong amount of time. The final location that I was able to pickup the truck from was 15 miles from my destination, whereas the original location that I reserved the truck at was only 3 miles away. I want a full refund for my rental, I did not get what I reserved at all, and the mismanagement of my situation by UHaul caused me to lose more than 3 hours of my day (and my rental) and extra money out of my pocket for the additional miles that I had to drive the truck. It was the worst experience I could have possibly had and unless I am refunded fully, I will never again rent from uhaul and I will make an effort to recommend to friends, family, and colleagues, that they never use uhaul.Jacob N.
Only dropped truck off there and put keys in Dropbox.Dana K.
Customer did not leave a comment.Karen M.
No complaints. Everything went smoothly. The agent at the location was great!Christine A.
Service was amazing and he showed how to operate the vehicle in great detail.Harry T.
Customer did not leave a comment.Paul H.
It was extremely inconvenient that my pickup location was changed 48 hours before my move to a town 35 minutes away while my dropoff location stayed right around the corner from me, especially when I scheduled this two months ago. I left my car at the new pickup location, and in addition to the extra mileage and gas I had to pay for, I also had to take a $45 uber to retrieve my car. When I contacted UHaul they would not let me change the dropoff location to my pickup location without very expensive charges. Will not be using UHaul againKevin K.
Everything about this place was rightjeffrey C.
Nothing, u basically did it all. Thanks!Sytanna T.
Customer did not leave a comment.Joscelyn H.
Customer did not leave a comment.james S.
Customer did not leave a comment.DOUGH G.
Customer did not leave a comment.rich Y.
Make the location of the key boxes more apparent/visibleMichael M.
The location is rather out of the way in a corner of Phoenixville, with not much parking, but it got the job done. There's nothing that can be done about the location though.Jason B.
Uhaul is not a customer friendly company, their policies are misleading. The uhaul I rented got stuck in the snow then plowed in. I called uhaul to utilize the road side assistance that I paid for unfortunately, it took them 2 days to tell me that road side assistance doesn't cover me being stuck in the snow. Based on the description of roadside assistance and I was definitely stranded on the side of the road why was I not covered but on top of that I was charged 2 extra days. Rip offAnthony H.
I appreciated that David texted me to connect about the drop-off.Caitlin S.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.Elizabeth W.
NONE! Very convenient, quick, and easy!Clinton W.
easy to book and check in and outJay S.
The location handled the mileage error well.Michael B.
The rental process took pretty long but I understand the need for details. Overall we had a great, easy experience.Jason B.
Living this pandemic I believe trucks, vans, cars should be clean more often, for all safety, van was dirty, hair all over, disgusting, I'm glad I was wearing gloves.Camila D.
Customer did not leave a comment.STEVE S.
Customer did not leave a comment.Eugene H.
Customer did not leave a comment.mohamed E.
The truck was covered in snowJoseph W.
Customer did not leave a comment.Mark S.
Valley Forge staff was great and able to straighten out my reservation and get me on the road with my truck. He was super accommodating and provided great customer service. The woman from UHaul that called me before my rental was horrible. She called to tell me that the truck I had reserved online at least a week earlier was not available and provided me with an option which was ridiculous - much to far away. With much prodding, she found me the truck at Valley Forge and amended the reservation. However when I got to Valley Forge I discovered she didn't make any of the necessary changes in the system. The staff at Valley Forge fixed everything and turned a frustrating situation into a positive one. The UHaul woman who called me was rude and gave terrible customer service. She does not represent you well.Christine J.
Truck was old and smelled bad. Also made a lot of driving noises. Don't rent out nasty noisy trucksTucker G.
Customer did not leave a comment.Christa G.
Great customer service and smooth transaction inside the store.marquita H.
I found the email. I rented at another location the next day, the service at the Phoenixville location was leaps and bounds better. Vehicle was a lot cleaner, clerk was knowledgeable and helpful.Colleen M.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.christopher I.
when i was checking in, an alternate contact was required. that was a real pain. not sure why i needed that. the windshield was dirty so i got a lot of glare at night. also return of vehicle was a pain with all the pictures i needed to take.David S.
Customer did not leave a comment.Shannon B.
Friendlier staffZachary L.
I reserved a 26' truck over a month in advance, and I was notified the day before that they only had a 20' truck. The woman on the phone was very unsympathetic and unhelpful and tried to play it off like it was no big deal and I'd just have to make multiple trips. The pick up/drop off took quite a while because I was supposed to check in/out on my phone. I think U-Haul should have an app to make things easier. Long story short: Moving is hard enough as it is; U-Haul's customer service, website, and reservation issues made it even harder.Devon S.
Dave was friendly and helpful! Explained everything and made the experience very pleasant.Charles B.
Customer did not leave a comment.Nicole P.
Customer did not leave a comment.Stanley E.
This location was easy to find and the owner was friendly and professional I would definitely recommend for Uhaul rental ! This location also has a self storageCarmen R.
Smooth transaction. No problems at all. Great experience!Jerry G.
Very nice gentleman running facilityjames S.
Customer did not leave a comment.Harmeet A.
The man I spoke to to confirm my pick up date and time was beyond rude. I was appalled at the way he spoke to me. I spend 465.00 on a 2 week rental trailer and his behavior was of a grumpy old man and extremely unacceptable. I would NEVER get anything from this location. Uhaul needs to be aware!!!!!Vita D.
Customer did not leave a comment.Emily H.
Nothing, everything was perfect.Graham D.
Very smooth rental process. Quick pick up check out and drop off. I can't think of how to improve the process.Mike C.
Customer did not leave a comment.HEIDI W.
Customer did not leave a comment.Richard R.
The check in to pick up the vehicle was very slow. I got on site 5 minutes before my pickup time. I left with my vehicle 35 minutes later. It took that long to get approval done. That seemed a bit long to me. Everything else was fine. Vehicle was great and drop off was very convenient.James V.
Customer did not leave a comment.Leo R.
It was located in a lot that looked like it could be abandoned however the staff came immediately when we couldn't get into the truck. They were very helpful.Donna K.
Customer did not leave a comment.JONAS R.
General improvement suggestion for equipment (I rented 9' Box Truck): Include cruise control and tilt wheel features on the GMC Savanas. Tilt wheel would have been especially helpful, as I am 5'1" tall.Stephen N.
It was a great experience! Dave is great!GORDON S.
I was initially upset that uhaul changed my pick up location and time but Bob at Phoenixville location was excellent, personable and accommodating. He helped to make my situation with uhaul better. I would highly recommend this location.Andrew K.
This is the first time, I had a lot of trouble with reservation. My reservation changed locations multiple times and I had to cancel and rebook as the location was further away. Because of this, the new reservation ended up being more expensive. I was not happy with the service at all, and would think twice when going with U-Haul.Ataullah S.
I would recommend that the key drop box be located in the same vicinity as the boxes where you pick up the key. This did not in any way affect the excellent experience we had through the entire rental process.Aaron G.
Customer did not leave a comment.Leo Paul Raj A.
Customer did not leave a comment.Mari A.
Customer did not leave a comment.William L.
Great experience!Jaclyn D.
Very nice and helpful with picking up the trailer! Very accommodating when we needed the trailer longer. Thanks!Alena B.
I would not recommend this location on a weekend when there's nobody at the site. The trucks windshield wipers were shredding and I almost had an accident on the turnpike because I was washing the windshield. The gas gauge does not work so when I filled up the truck to what I thought was gonna be 3/4 the gas never stopped and the gauge didn't move until the pump stopped. When the pump stopped it's still red half a tank and it wasn't until I drove a mile or two that the gauge caught up.Brian S.
Customer did not leave a comment.Herbert T.
The location was hard o find. The truck cab and cargo area were dirty. There were glass pieces all over the ramp. Directions for where to leave the cargo door lock for online pickup were unclear.Kimberly L.
Customer did not leave a comment.Jim G.
Dave is great. Always accommodating with a smile. Thank you DaveGreg K.
When I inquired with the local representative in King of Prussia, they explained to me that the rate given would be for 48 hours. Instead, its actually for 24 hours and then there is a $40 additional charge. I understand it was stated in my contract that is was for 24 hours but 1) I was given incorrect information originally 2) When I picked up the vehicle the contract was not reviewed to show the change.Kyle G.
Customer did not leave a comment.Marissa T.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Peter L.
Charged me safe move even after I declined it at the checkout.Vivek M.
The android app seemed buggy. Constantly had to retry to send pictures. Or if app was minimized, the entire process would start over.Jason D.
We signed into the app and started the process, took the driver's picture, then we had to wait about 40 minutes for approval. We tried to chat with someone and no one responded in all that time. Getting the key out of where it is kept was annoyingly difficult. There were no instructions on the key holder to tell you how to access the combination wheels! It was POURING rain and we were soaked trying to get the key out. We had to call, then figured it out. Wasted an hour of our morning just trying to get the truck! Needless to say, we were not happy, so can't give this experience a good rating.Robert K.
Make sure we know the hand in process i was not aware I'd need over 20 mins to return it at the dropbox.Lauren G.
Enjoyed my time with Dave and would use this againGregory K.
USPS needed van during Peak holiday season for parcel deliveries and pickup. U-Haul was very gracious and accommodating in working with us to fulfill our customers needs.James F.
Customer did not leave a comment.Joe K.
great guy and great servicetom C.
Customer did not leave a comment.Michael Q.
Customer did not leave a comment.Kirk D.