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RAMBABU K
Customer Reviews for Valley Forge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dave was amazing helping me through the process. Highly recommend this location.
Gerard GWas told I could keep the truck until the same time tomorrow, and then was charged 6x what I was expecting. That's super lame
Cory JHad a wonderful experience from start to finish
brooke sKey drop process was easy to follow.
RANDY FReally great experience and the 24 seven service was even easier than I anticipated
Joseph MI was charged for a dolly and 10 pads that were not in the truck
Kevin LN/A - everything was great!
Marie IThe uhaul truck door locked me out when I closed the door and I have to pay a locksmith to fix it. Terrible truck design that allowed this to happen
Josiah lThere is nothing to improve-our rental experience was absolutely perfect and renting from this location is ALWAYS easy and trouble free. We go out of our way to use this location rather than the others nearby.
Jeanne WI did drop off after hours.
Kathleen MWrong key was in the lock box. Had to contact UHaul to get the correct key
George CDid an after hours drop off. You fill it with fuel, drop it off, take some picks, drop the key in the box and boom- good to go.
KRISTIN GIt wasn’t clear where I was supposed to drop off the van. I think I parked it in the neighboring lot only because there were two other U-Haul’s parked there. It was dark, and the overall return process online was horrible.
Ronald BRECOMMEND: - Cleaning the Van - Van needed an oil change, constant blink on the Dash - A/C May need to be looked at (Did not blow cool air, Not a big deal, Windows Worked) THOUGHS: - Van drove Nice, A/C Did not work, Easy to get in and out of lot, though the map on the U-haul was off by 1 Lot. - Key was easy to get and return - Dropoff was not Easy to do, Application would not register Payment type, though it auto-took the next day, i found out on my email.
Austin CEasy pick up and drop off. Clean van! Would recommend!
ANNA DExcellent Choice, Service and Location. Dave will definitely take care of you for all your U-haul needs.
Mark WDon’t keep switching the pickup location! I booked my location based on proximity to my new house. My pick up location was switched twice even though the location I selected had the truck I requested. This was very frustrating and a waste of my time. After many long phone calls I was able to pick up the truck at my original requested location.
Scott PThe wait was terrible when picking up It should not take over 30 minutes to get an authorization for a pickup where I am expected to be on time. The automated app required a second person with a second cell phone to be called. That call took over 30 minutes to happen. The whole pick up process took almost an hour. The instructions not adequate No where does it say in order to rent a Uhaul you have to have another person with a cell phone as a backup and reference No where does it say that second reference has to be called in order to advance in the pick up app No where does it say it should take 45 minutes to pick up a Uhaul using the app The app does not work well and is buggy I have a newer iPhone that is up to date, yet the app crashed, had issue loading photos The local Uhaul owner was not helpful, condescending and did not help. He told me I should have brought an umbrella. Also I would like to see anyone try to take photos of a truck while holding an umbrella and photograph a trucks roof without a ladder. It’s not possible. I was out in the rain for over 30 minutes waiting for authorization, then had to take photos of the truck in the rain and was expected to photograph the roof without a ladder which is impossible. Over an hour out in the rain. The truck was dirty I called 4 different times and had to wait over 10 minutes each time, once over 30 minutes and got transferred multiple times and had to wait each time I had my rental location changed 3x by Uhaul, once giving me a location over an hour and a half from where I booked it. Each time I had to call in wait over 30 minutes to get it corrected. Ended up with a location further than I booked from. Instead of getting a reduction in the rental and a manager to call, we got $20.00 certificate for a future rental. Not adequate resolution. Do yourself a favor, do not use Uhaul, and do not use their mobile app. If you have no choice only go in person when they are open for pickup and drop off. Lastly if they change your location, walk away from the rental.
Randy FLocation of truck and lock box is very confusing
Thomas MI did not require any personnel help, and the location was closed anyway.
Steven VDavid at VF was kind enough to call and confirm my rental and explain in detail how to get the remote key since it was before business hours.
Tonya KMobile check in and check out is great!
Doris MDave was so helpful!
RAYMOND MThe UHaul app did not work on my Samsung Galaxy S24. It continually failed to determine location even though it had all the permissions it asked for and would not let me continue with the rental. The told me to go into the office to complete the rental. Even though I scheduled the rental during the hours the office was supposed to be open, the office was closed. There was a number on the door that I called that connected me to someone who was in another state. Ultimately, I had to borrow my daughter's iPhone, install the app, log in from it and complete the rental process on her phone. Fix your app!
Vincent MBest location to rent a U-Haul from in the Philadelphia area!
Jeanne WThe drop-off was a very smooth experience, however, the app is incredibly broken. Every single thing I tried to do just took me back to the main screen. I had to go through my browser to get it to work and the app made it nothing but frustrating. Pickup took way longer purely trying to log in and get the code.
Joshua WVery professional staff great communication
Sherry BThere was no one at the facility to sid with getting in the truck when the app didn't work. Also, after 1/2 hour we finally were able to get into the truck to find that the gas tank was empty. Poor management.
William GThe Uhaul app did not work for contactless pickup. I spent 40 minutes waiting on the phone for someone to help me. I had to do it through a web browser at the end and after that everything was good. Van was brend New and I liked that a lot. 2 stars because of bad customer service.
Jovan KI arrived to a can thatt had ice/snow all over the windshield and roof. I didn’t have means to clear the roof and wiped the windshield with my hands. We hadn’t had snow for several days. It wasn’t ideal. The day I drove the van, my stops were met with icey discharge from the roof. It was a hazard for the drivers around me.
Mary GThe self pickup process using the app was agonizingly slow. There was no wifi to connect to, so uploading so many photos took ages and delayed my schedule. I'd recommend that verifying the user identity and getting "approved" should occur a couple days in advance
Larissa MWireless service in the area was poor and made the pick-up and drop off process difficult. Fortunately customer service was able to help but it added at least an hour yonthe process.
Robert MFriendly helpful staff. Easy process and good van.
Alexander WEasy to locate, unsecured lot which made the mobile drop off very easy.
Diane BThe truck was ready, clean and included the ordered furniture pads. My only complaint is with the U-Haul app which took over half an hour to do the pickup. After talking with U-Haul support I learned to re-boot my phone prior to starting the pickup process, and if that doesn't work, skip the app and use the web browser on my phone.
RANDALL QThe key was missing from the lock box. Totally inconvenienced me and my company. I waited for almost an hour to get the key.
Janet HNothing needs improving--this is an outstanding U-Haul location and is my go-to for our frequent rentals for our business. We could not be happier with the superlative customer service at Valley Forge Self Storage.
Jeanne WKeep your phone app working so I can check out my rental vehicle -- it was not working and I needed to call for help Valley Forge Storage is great, your check in process is NOT
Jeanne WMake drop easier with your app.
Larry PYou need to improve your pickup by phone program. It cannot read my PA license and in the end I could not complete the rental with my phone and nearly timed out of my reservation. I needed help from the wonderful, outstanding manager, Dave but if this were a weekend I would not have been able to rent the van.
Jeanne WAll went great and we appreciated your sevice so much. Thank you!
Milly KBest U-Haul location in the area - best service and most reliable!
Jeanne WThe internet signal was very weak, making it difficult and time-consuming to use Truck 24/7
Michael WThe cumbersome process to get the truck and return it was a pain in the ass. I will never do that process again. Fifteen photos of my driver's license is too much. In the future, if i rent from U-Haul ( I would consider a difference vendor because if this) I will make certain I deal with a human being. The entire process was a pain in the ass.
Scott HI had zero issues with the mobile app checkin and drop off!
Virginia EDoing the online requirements for rental was difficult for me. Younger customers may be more comfortable with this process but I found it very frustrating.
Karen MThe location was conveniently located near our delivery destination. We'll kept and safe.
Valerie TFriendly, helpful staff
ian sPolite. To the point. Friendly.
Scot MThere was no one in the office at the time of my pick up and by the time I left to start the move, it was 35 minutes later. I enmeshed up getting overloaded emails because the person waiting on me was impatient with his iPad and kept hitting submit.
Kim AOwner was very nice to work with
Marc CNothing needed! Love Dave and would totally rent here again!
Melissa HDave is a great guy. This is the second time I have rented here and he is helpful and pleasant
Iain DI feel the 19.95 rental fee is a little deceiving. We rented the van to go pick up a bookshelf at IKEA and we ended up paying almost $100 due to price for miles even though we returned it to the same location. Too expensive.
Matthew PDave took great care of me. He explained the process thoroughly and was a pleasure to work with. There is nothing required for improvement. I would definitely use this location again.
Lewis NVery polite and courteous
Gregory B