Customer Reviews for Valley Gas Inc
(U-Haul Neighborhood Dealer)

167 reviews

6937 Amboy Rd   Staten Island, NY 10309

(718) 227-2990

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 8:30 am - 5 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(718) 227-2990

6937 Amboy Rd
Staten Island, NY 10309

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 8:30 am - 5 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I picked up the van at 9:16 am. The gentleman behind opened store was late but very courteous and helpful. I got in the van and as I started to drive I noticed the tank was on E. I put $15.00 on it, of which I hardly even used. Then I received a bill in my email stating one charge.. for gas! I put $15.00 why should I get charged $9.00 for gas? You should not charge anything. In fact I should be reimbursed bc the van was left with 1/4 tank.

Anna A. 
Rating:
5.0

Nice van fast service

ralph M. 
Rating:
5.0

Customer did not leave a comment.

helen S. 
Rating:
4.0

The location should open at 8:00am. 9:00am is very late for rental of vehicle. For example Home Depot starts at 6:00am.

paul G. 
Rating:
1.0

I booked a one way from Staten Island to New Jersey for a 15ft truck as well as moving equipment. This reservation was booked last month and made for Tuesday the 26th. On Sunday the 24th, I received a call from Valley Gas advising me they did not have any one ways and was unsure why I'd be able to book through Uhaul. Being desperate on time I agreed to take the 15ft and return it back to Staten Island by 9am Wednesday morning. Even though I would need to pay more. On Monday the 25th I received a call from valley gas in Staten Island advising me they had just received in a 20ft truck that would qualify for one way to New Jersey for an additional $10 and agreed. It was also at this time that Valley Gas advised me they do not have any moving equipment, I.e pads, dollys, and blankets that I originally reserved and therefore went out to purchase all the above last minute the day before the truck was obtained. I confirmed with Valley Gas I would be there for 9am. When I arrived on a Tuesday the 26th I was helped by a very nice gentleman who advised me his boss had filled him in on everything. He confirmed we were taking a one way, asked us for the zip code we'd be heading, confirmed that we could take it TO ANY UHUAL WITHIN this area, and finished up the paper work. I was charged for $195 which was an agreed upon amount and he advised me to walk to their driveway and essentially get the vehicle myself. When I got into the vehicle there is 1/2 tank of gas. I have a photo of the dashboard as well as an entire video of the cab or the car to document. I THEN SEE that on the contract it says there was 3/4 which was just false. Especially that I have now been charged to fill the tank back to 3/4 of a tank when this was 100% a falsely documented amount. My issue with Valley has arises when I drop off the Car with Uhaul in Passaic. I've been advised that it showed Staten Island as the drop off by Kevin. This was at 6:40 pm.

shannon M. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Just make sure upon returns everything is in order, clean, gas and no damage

Justine C. 
Rating:
5.0

Great service

William Q. 
Rating:
1.0

After wasting an hour and a half of our time, the equipment that was rented was not available at this location nor was it available anywhere near that location. We had to settle for some thing that we didn't want because of the mixup

benjamin T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

I did my reservation for 8am pickup the place was closed and open after 9am and keep waiting on the street and when I complained they told me that's U-Haul mistake and also when I returned the car they charge me for fuel and I returned the truck with gas more than I have it when I pickup the truck and also the place was closed and open by 9am

Samy M. 
Rating:
4.0

The first truck I was assigned had issues which i fortunately noticed before leaving facility. John was very helpful in immediately switching me to another truck which turned out to be fine.

JOEL M. 
Rating:
5.0

Valley Gas provided exceptional service and a beautiful, clean and most importantly safe van for my trip. I will use them for all my future trips and recommend them to family and friends.

Gina D. 
Rating:
4.0

Have back of vehicle cleaned out from trash left from previous rental & provide a hand truck or dolly standard w/all rentals.

Reynaldo R. 
Rating:
1.0

John, the worker there, charged me 16$ for insurance that I did not want. He informed me he would take it off when I returned the truck. When I came to return the truck, the store was closed and I had to do auto check out via website. I called the next day and was told my 16$ would be refunded but I received no refund

Omar J. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
1.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

There were old water bottles and work gloves left from previous user. The interior was not clean, which was surprising since past rentals were clean.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

JOHNANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

The location didn't check what reasons they had and failed to have one for us at the time of pick up, plus we have had a couple of problems with biking and then being charged for had when we had ahead of had in the vehicle. We understand that reservations are not written in some but we have been renting from that location frequently. Also we received the beholder with less than a1/4 tank of gas, we will talking our business to another location

JOHN N. 
Rating:
3.0

The truck I reserved wasn't available but the attendant gave me a bigger truck for the same price. It was a nice gesture but if you have a reservation for a specific truck it should be available

George G. 
Rating:
5.0

N/A

Alessandro C. 
Rating:
3.0

The truck I reserved online was not available the morning I came to pick it up. I received no phone call informing me that it would not be available.

Matthew S. 
Rating:
5.0

No problem 👍.Very professional service.🌟🌟🌟🌟🌟

Efrin C. 
Rating:
5.0

Nothing to improve. Service was excellent.

amedeo B. 
Rating:
5.0

The rental process was smooth and easy

Martin M. 
Rating:
3.0

The truck had a bad odor like horse manure. There were also rocks in the back of the truck. The place did clean out the truck but the smell did persist and because the truck had to be hosed out delayed the move.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Christoph E. 
Rating:
5.0

Customer did not leave a comment.

Gina D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Attendant extremely friendly and professional

antonio H. 
Rating:
5.0

Customer did not leave a comment.

Vincenzo F. 
Rating:
5.0

Customer did not leave a comment.

sergey D. 
Rating:
5.0

Customer did not leave a comment.

TERRELLD L. 
Rating:
4.0

Great customer service. Easy to book and ready at the reserved time.

Anthony C. 
Rating:
5.0

Had a great experience. John was friendly and helpful. Very smooth and seamless.

Lindsay M. 
Rating:
5.0

Great service

Asghar P. 
Rating:
3.0

the man at the counter put the Wrong Info on the contract / the Wrong drop off point & had NO IDEA How to hook up the tow dolly !! i have hooked up my share so i knew what to do.

Don C. 
Rating:
2.0

I reserved a 24/7 pick up and showed up to get it and was unable to access. Location also didnt have ordered supplies including dolley ans pads. Ill never rent w uhaul again.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
1.0

Put people there to fix the trailer for customers. Customers don't have to fix the trailer them self. And the guy there has to let customers know what they getting them self into, I mean the contract. He don't have to sign it for them

SETH M. 
Rating:
5.0

Customer did not leave a comment.

salvatore D. 
Rating:
5.0

Customer did not leave a comment.

Chamandeep S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Best service. Thank you

Abdurasul V. 
Rating:
5.0

truck was spotless people that work there are great

anthony M. 
Rating:
4.0

Everything was ready on Arrival

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

philip C. 
Rating:
5.0

Customer checks truck before leaving and informing attendant

Philip P. 
Rating:
2.0

Woman who was working counter was as pleasurable as a root canal. Would have fired her if my employee.

bob S. 
Rating:
3.0

for the second time in a row, UHaul cheats with the amount of gasoline. when I took the car, the papers indicated more than actual amount. just $10 difference, but still. I have no time to dispute, but it's not fair

Dennis S. 
Rating:
5.0

Have the kind of person that rented me this van at every location,nice and professional

joe C. 
Rating:
3.0

The location was great. However, my terrible experience came from uhaul logistics. At checkout I was told I could rent a dolly and when I picked up the truck there was no dolly AND my pickup location did not even offer any. It was a huge inconvenience for me. I should never have been able to checkout a dolly online if my location did not have one. Btw I waited on hold with uhaul costumer support for 1 hour. Really not ok. I give the location 3 stars and uhaul 1 star.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
1.0

I usually use the Bay Street Location. Always a good or excellent experience. Valley gas not that my equipment wasn't working but didn't even bother checking to see if all was good or give a little help at least line me up to connect trailer to my van.

Domenick C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Andrea N. 
Rating:
5.0

Customer did not leave a comment.

Theresa P. 
Rating:
2.0

I had contactless pickup setup but has to wait an hour for shop to open up because uhaul was not ready and parked for me to pickup like stated in reservation. Truck and move went great, excellent truck for move. When i dropped off it was very hars for me to contact you to inform i was going to be late to dropoff i hope i wasn't charged extra for that. Thank you for your service.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

grace M. 
Rating:
4.0

Customer did not leave a comment.

rachael P. 
Rating:
1.0

Customer did not leave a comment.

joseph S. 
Rating:
3.0

Customer did not leave a comment.

Anneke A. 
Rating:
5.0

Good service helpful staff

john M. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
1.0

I rented trailer one day and returned same day and no one in the office they were close ,three days later someone called me and he said when you return to trailer, I told him I did same day ,, he said ooo sorry our mistake , next day I saw my credit information show they charged me three days ...

Ahmet N. 
Rating:
5.0

Customer did not leave a comment.

Mindy M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

I needed moving blankets and when I made the reservation on line I requested them. When I got to the location they do not have any blankets ever. Very disappointed.

Jerry F. 
Rating:
2.0

Stop lying, cheating, and stealing.

Aharon R. 
Rating:
4.0

First, my on line reservation was not displayed in the locations computer. Others were present with the same issue. Counter person reported this often happens. Second I am on the road and I get a text to inspect the vehicle? I open the file and see the current pictures and compare them to the truck rented. The last I did not agree with and noted 2 large chips on the front engine cover. I hit OK and I was asked to upload a picture. I went into my camera and took the picture and tried to return to the app which reported it timed out already. This needs to be fixed, it should be done before I move the truck. Third, your mileage charge is ridiculous and will use Home Depot in the future. Cheaper mileage, short rate fee, military discount.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Personnel were very respectful and helpful. Renting a I haul from them was very easy and on time. Thank you and I will be back

John O. 
Rating:
1.0

The employee was rude unhelpful and very angry

nosirdzhon N. 
Rating:
5.0

Customer did not leave a comment.

YALITZA G. 
Rating:
2.0

Pushy with insurance. Charged extra for after hours drop off.

Maxim R. 
Rating:
5.0

The van was clean and well maintained. The gentleman that helped was very informative.

arthur S. 
Rating:
5.0

Nothing. Michelle helped me and she was wonderful. Will be using this location again very soon !

John H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
4.0

Rep was very helpful

Chris V. 
Rating:
5.0

On site parking would be helpful.

joseph M. 
Rating:
5.0

I make rent the truck for moving is exelent servicio good equiment thank you

jose E. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Easier signage for pulling in

Paul O. 
Rating:
5.0

I was pleasantly surprised with how clean and good working my truck was.

Michael T. 
Rating:
5.0

Best uhaul experience yet

Joe R. 
Rating:
5.0

Excellent customer experience. Very friendly and helpful. Easy in and out rental. Definitely rent again from Valley Gas U Haul.

Armando F. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

Customer did not leave a comment.

lisa W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Nice people, easy to work with, and very flexible.

daniel M. 
Rating:
2.0

Could have notified me that there is now moving equipment at the site before I got there. Made the whole move much harder and longer. I'll use a different service next time. Never again!

Roman S. 
No reviews have been submitted for this location.

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