1st off I made a reservation for pick up at 8am. the online system should have informed me the location does not open until 9. Once at the location they said they couldn't find my reservation which was a 1 way rental to PA. They redid the contract it was switched to a local which I didn't realize until I got the text later that I had to return truck to that location later that day. I did call the U-Haul service line who was able to make the correction but I whole heartedly believe they just didn't want to give up that truck at that location.Robert C.
Valley Gas Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Staten Island, NY 10309
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- 4.0 Average Customer Rating
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Staff doesn't know how to book a reservation.Peter L.
Computer wasn't working, took 30 minutes just to get the system on. No dolly and was charged for one. I asked him 3 times to make sure I wasn't charged for it, he assured me everytime that I wouldn't be. When I got the receipt I was charged for it. I needed it but apparently he didn't have any even though. No other trucks were being rented out at that time.Joe M.
It was a good experiencejohn T.
Nobody answers the phone. Got charged extra for gas after I put more than I started with. I will be stopping my credit card paymentSTANISLAO C.