Customer Reviews for Valley Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Self Storage

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Bradley S. on

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Customer did not leave a comment.

Justin D. on

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Justin D. on

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Brice Z. on

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Only comment is that the reservation was for 3:00 pm but I didn't leave until at least 3:30 pm. Normally wouldn't matter much but this was close and I wasn't able to return the truck until 3:15 pm.

ROBERT D. on

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I THOUGHT I was renting a 26' truck at the well advertised price of $40 a day and $0.40 a mile. This was for a one way haul from Virginia to Florida. I paid SIGNIFICANTLY more up front assuming when the actual miles were known I would receive a credit in Florida for the unused miles. No credit, rental cost was over three times the advertised rates. Ask the questions that I didn't. One way hauls are way more expensive than local rentals, who knew? I didn't.

Peter T. on

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Truck smelled like cigarette smoke!

NANCY M. on

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Everything went smoothly. Staff at facility was friendly and efficient. No complaints.

John D. on

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Lee G. on

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Keep the same employees

SUSAN R. on

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Dennis H. on

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Tomislav M. on

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The voicemail is confusing. The business number apparently forwards to another number, then goes to VM. The recording makes no reference to u-haul or Valley Self Storage, so I wasn’t sure I was leaving messages at the right number. When I got no reply, I became concerned that my truck would not be ready. It all worked out OK, but maybe you should consider adding a custom greeting to the VM.

David A. on

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GIL P. on

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Exceptionally friendly service. Highly recommend.

Karl H. on

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The computer system would not allow a one way transaction. The gentleman who took care of me had to perform this task manually, taking longer to get the vehicle

brandon r. on

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Gentlemen running the show is awesome and provides excellent customer service. The van I rented was covered in mud along the lower half driver side and the running boards on both sides; vehicles could have been cleaner.

Casey K. on

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Better lighting.

James P. on

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Maher O. on

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It was easy it was great you guys awesome .

Stephen S. on

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- Clean cab - Service the vehicle (oil change light was on)

Jonathan W. on

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Megan F. on

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Ronald B. on

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Everything was exactly what I bargained for. Efficient. Courteous. Convenient.

Gary B. on

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Sara S. on

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You all went above and beyond to find us a 20 foot truck last minute! Even if we had to drive an hour to pick it up, you comped the miles! Thank you!

pedro d. on

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Polite personnel, equipment in optimal conditions and location very accessible. I wiwukd highly recommend this business to my friends and family.

Dell N. on

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You provided first rate service, and keep doing what you are doing!

Thomas A. on

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Paul O. on

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Very nice and helpful

Jessie J. on

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Jessie J. on

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Lisa P. on

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The location was secure and the franchise personnel very helpful and friendly.

Leslie F. on

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Joni B B. on

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Christian F. on

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Christian F. on

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Phil R. on

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Alysen H. on

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karthikraj p. on

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Bob M. on

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Quick, polite service

tim m. on

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Attendant met me at the truck after parking. Was checked out in a matter of minutes and out the door. Couldn't ask for anything more.

Kimberly S. on

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Charles F. on

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David L. on

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Great service and truck was ready to go!

Erin K. on

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Serpentine Belt on the vehicle broke, that caused a 3-4 hour delay, waiting for roadside assistance.

David W. on

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Friendly guy there who was glad to show me all the tricks of the truck/trailer.

Dell N. on

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Hours open are somewhat limited on Sat and on Sun. Otherswise, good show!

odessa c. on

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Phil is awesome and personable. He works hard to accommodate you and meet your needs... and serves you with a smile!

Mariah A. on

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oliver d. on

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Laura S. on

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dropped off after hours-

JOHN B. on

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Shirley A. on

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Albert J. on

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Poor lighting at night made dropping truck off difficult. Impossible to tell where to park legally.

Robert Z. on

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He was helpful with showing us how to attach the car to the dolly, but only after asking after a dry theoretical run thru on the dolly itself. Informing drivers about downshifting when driving thru mountains would be helpful for people who don't know.

Jose R. on

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I want someone from Corporate to contact me ASAP. I rented the uhaul from a location a couple of miles from my house. Showed up there to find out I was diverted 15 miles away. W.202-296-4241 C.703-431-6031.

Greg L. on

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great overall experience.

KEN R. on

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Charles M. on

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Lawrence H. on

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Didn't know you were in a location so close to me but so glad I found you. Equipment, service was great! Thank you so much. Larry Harris

TERRY T. on

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Friendly service. Good equipment. Happy rental experience

Todd L. on

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Great service. Clean truck.

KATIE N. on

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Angela S. on

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I did a drop off so I did not speak with a rep. The place was clean and drop off was easy.

sue s. on

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Rough ride. Overall good.

Sara H. on

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Customer did not leave a comment.