Customer Reviews for Valley Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Self Storage

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Ken P. on

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James S. on

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Kenneth D. on

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Justin F. on

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Great customer service. Everything as it should be.

Russell C. on

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The van cargo area was littered with small bits of debris. It could have used a vacuuming.

James S. on

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Amy F. on

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Charles L H. on

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Charles L H. on

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Mark N. on

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parked on the street and put keys in a dropbox. quick. no interaction.

Michael S. on

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They had everything on time and very quick.

George B. on

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Brian J. on

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Mike S. on

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David W. on

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Great customer service! Friendly and knowledgeable.

Laura I. on

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Michael B. on

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Joan M. on

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Mona B. on

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Joe S. on

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No one available at all...limited signage

Rebecca M. on

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Kurt A. on

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george d. on

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Very nice man at the counter. talking with him made up for all of the BS I had to deal with the night before

Oren A. on

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olav h. on

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Nope. Phil did a great job on follow ups and reminders etc. quick and nimble.

Melissa L. on

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michael m. on

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Christopher D. on

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Matthew C. on

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Location was closed on a Saturday at 2 pm. Nowhere to park. And they are charging me a fuel charge that I do not rightfully owe. I have tried to contact someone about this charge to dispute it but have been unable to do so.

Annette M. on

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KEITH F. on

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No complaints, keep doing what you do.

Joseph C. on

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Justin H. on

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Theodore B. on

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Nothing. Everyone made my move so much better and easier. The truck was immaculate and in great running condition. I would recommend U-Haul to anyone. Prices and service were first rate. Thank you

CHARLES S. on

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Great service

Jean S. on

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Nice staff on time planty of parking even for semi trailer.

James D. on

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Melissa L. on

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jeff m. on

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Laura R. on

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Dell N. on

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Good experience I will recommend

Elizabeth R. on

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Excellent service!! Great customer service

Felicia T. on

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None! Cashier was extremely friendly and helpful!

Samantha Z. on

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I reserved moving blankets but was not told until I arrived that there were none available. It would be nice to be notified ahead of time to make alternative arrangements if reserved equipment is not available.

April C. on

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VICTOR R. on

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Bradley S. on

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Justin D. on

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Justin D. on

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Brice Z. on

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Only comment is that the reservation was for 3:00 pm but I didn't leave until at least 3:30 pm. Normally wouldn't matter much but this was close and I wasn't able to return the truck until 3:15 pm.

ROBERT D. on

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I THOUGHT I was renting a 26' truck at the well advertised price of $40 a day and $0.40 a mile. This was for a one way haul from Virginia to Florida. I paid SIGNIFICANTLY more up front assuming when the actual miles were known I would receive a credit in Florida for the unused miles. No credit, rental cost was over three times the advertised rates. Ask the questions that I didn't. One way hauls are way more expensive than local rentals, who knew? I didn't.

Peter T. on

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Truck smelled like cigarette smoke!

NANCY M. on

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Everything went smoothly. Staff at facility was friendly and efficient. No complaints.

John D. on

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Lee G. on

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Keep the same employees

SUSAN R. on

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Dennis H. on

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Tomislav M. on

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The voicemail is confusing. The business number apparently forwards to another number, then goes to VM. The recording makes no reference to u-haul or Valley Self Storage, so I wasn’t sure I was leaving messages at the right number. When I got no reply, I became concerned that my truck would not be ready. It all worked out OK, but maybe you should consider adding a custom greeting to the VM.

David A. on

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GIL P. on

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Exceptionally friendly service. Highly recommend.

Karl H. on

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The computer system would not allow a one way transaction. The gentleman who took care of me had to perform this task manually, taking longer to get the vehicle

brandon r. on

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Gentlemen running the show is awesome and provides excellent customer service. The van I rented was covered in mud along the lower half driver side and the running boards on both sides; vehicles could have been cleaner.

Casey K. on

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Better lighting.

James P. on

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Maher O. on

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It was easy it was great you guys awesome .

Stephen S. on

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- Clean cab - Service the vehicle (oil change light was on)

Jonathan W. on

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Megan F. on

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Ronald B. on

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Everything was exactly what I bargained for. Efficient. Courteous. Convenient.

Gary B. on

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Sara S. on

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You all went above and beyond to find us a 20 foot truck last minute! Even if we had to drive an hour to pick it up, you comped the miles! Thank you!

pedro d. on

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Polite personnel, equipment in optimal conditions and location very accessible. I wiwukd highly recommend this business to my friends and family.