The U-Haul representative was very friendly and got everything taken care of a short amount of time. Will definitely rent another U-Haul through that location again.
Cynthia O
Customer Reviews for Shea Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall very good. Could use some more sales items like the hand hold mattresses and the queen mattress bags were sold out.
Anthony KMy only issue was that there was a very strong cigarette smoke smell in the cabin. I know most people don't mind but I just wanted to make a note in case someone had a sensitivity to it.
Kristen JThe person working the phone and desk was great to work with. He made my reservation, changed it for me, helped me hook up and remove the trailer, and provided great service. I will be back when I need a UHaul next.
Mark GYou had a nationwide computer failure that made it impossible to check out the truck at the requested time. No backup method to transact was available. This delayed my trip by a day. The truck also leaked and made boxes wet.
Craig HOne of the best (clean, efficient, friendly) U-Haul dealers I have worked with.
DAVID EIt was a little confusing to do the mobile check in, but other than that, the location and the vehicle itself was perfectly fine.
Joseph BWe used 24/7 service We had a terrible experience trying to open the lock box - took us an hour in the cold. If they’d have been open it probably would have been a great experience but I will never do an after hours pick up again
Melanie DAll was good. Very pleased.
GARY DPossibly have a way to drop off a trailer inside the fenced area on a Sunday.
Wallace PSome of the best customer service I have ever experienced. I would go out of my way to rent a U-Haul from this location for the customer service alone. It was above and beyond.
Abigail HU-Haul personnel were very accommodating with a changing schedule. The overall experience exceeded expectations. I would highly recommend the Purcellville, VA location for all your storage/hauling needs.
Sheryl PI appreciate being able to drop off close to home vs having to drive 25 mins or more.
Douglas eExcellent last time, excellent this time. If I need U Haul again I'm coming back here.
James HNo issues at this location. Personnel quickly responded to my arrival (even though I think I interrupted their lunch, sorry!) and pointed out where I should put the trailer. Once positioned, they unhooked it from my car and finished “parking” it by hand. They said that I would receive an email shortly to finalize my return, and within a few minutes of leaving the premises the email arrived. No fuss, no muss, another great experience.
ERIK HHave rented trucks from Shea Enterprises a few times now and always have the same experience--the truck is always clean and ready to go but, more importantly, the folks at Shea are always friendly and helpful and always do everything they can to accommodate you. I highly recommend them to anyone in the Purcellville area...
John PEverything was great, I'm afraid I don't remember his name but the guy there was excellent. A pleasure to do business with.
James HStaff were great at both pickup and return. Will definitely use again if necessary.
Eugene HFast, friendly service.
Richard GThank you for prepping everything for us and setting us up for a successful Thanksgiving holiday move!
Adam SU-Haul APP doesn't work. Demanded a photo of parking location at the end and then would not accept the photo. Used 200 MB of data to check in the vehicle. Don't know what the app was doing, but it doesn't work reliably. Glad I could rely on the people at the pick-up location and did not have to depend on the u-haul app.
Gerald CReturning the equipment was quick and easy, I was done in less than 5 minutes.
Jeremy WVery personable desk manager.
Douglas DEverything was good. Customer service was great. I gave it 5 stars.
Paul WWe dropped off the truck on a Saturday evening. The only problem we had was that we were unable to take a photo of the dashboard to record mileage/fuel because the link provided didn't offer that option. Otherwise it went well.
Ann LStaff was excellent to work with. Thank you!
Chris DI made this reservation online with the intention to pick up the truck at the specified time. No one contacted me before the pick up date and when I arrived there was no way to complete the process. I called UHaul and they assured me that there was an after hours key lock box but there wasn't. Therefore I had to wait for 3 hours until the lot attendant arrived which interfered with my daily plans. The lot attendant was friendly and helpful but UHaul should not offer after hours pick up if they have no intention on following through.
Robert TI have rented there twice in the last week. The service was second to none. Any time I need to rent a truck, it will be there.
Frederick MHave the truck clean before the next customer come along.
Timothy HGlad to know Purcellville location has trailers for rent now. Pickup and return was a piece of cake. Location is clean and staff are friendly.
Brian WQuick pickup and drop-off. Thank you
Joan MVery friendly staff at this location!
Lashanoda RExtremely accomadating, clean facilities
Linda EThank you for the service
Marcos ZThe representative was very professional, and pleasant to work with.
Jennifer WGreat local business that’s always welcoming and helpful!
Brian FHIGHLY RECOMMEND GREAT CUSTOMER SERVICE
Josue MAt this location nothing they're great
Michael SI dropped off after hours so I didn't go inside. They answered the phone and were very helpful.
STEVEN BAnother GREAT UHAUL experience enabled by Valley Self Storage. TERRIFIC customer service, extremely convenient location, and great tricks. We’ve used Valley’s UHAULS before, ad I’m sure we’ll be back! Wouldn’t rent from anyone else!!! ⭐️⭐️⭐️⭐️⭐️❗️❗️❗️
Torian WCustomer friendly representatives who provide excellent services.
Richard GCJ was terrific. We were not planning on doing anything with the truck on Saturday, I called the location and he made it very simple to solve my problem. Additionally, upon return, we locked the key in the truck accidentally on site.
Ed WNothing
Dave MLower the cost per mile
DAVID VUHaul should have some protocol in place for renters to receive credit or a discount for returning the truck with extra gas. I did not receive anything. I picked it up with barely a quarter of a tank and returned it with three-fourths of a tank. It cost me $80 to fill it up and because I was driving far, I did not want to run out of gas — and did not know how much it would take. That means I gave U-Haul free gas - and that’s not good business.
Shawn SCJ was very helpful, professional and easy to work with. I will use them again if need be and would recommend them to anyone.
Melissa FThe person I delt with at the Purcellville location was good to work with. The truck I was given though was making possible transmission of rear differential noise as soon as I started off away from the pick up location. Turned around and notified the person I was dealing with and they put me in another truck. As I stated the person I felt with was helpful. The first truck was the issue.
james jI don't know if the location was clean but I can guess it was. The person immediately came out directly to the truck to let me know he would park it. He asked if I needed a receipt and was very pleasant.
Hercilia YNothing. Great service and vehicle!
Neita PThe representative was very friendly and professional. He made great recommendations that made our move so much easier.
Ann PPersonnel were very helpful on both ends. The truck I rented was fine. My only complaint was the reservation process, especially the web-page process. I tried tp reserve a truck 2 days early. I got a reservation number but the truck was not promised. Twelve hours before need UHaul called and offered me a truck 30 miles out of the way. Later that day I found a truck much closer. It took two hours to change my reservation to the closer truck. That was very frustrating.
Arnold HPre-check in on my cell was easy. Location was easy to find and van was waiting and ready to go right at promised time. Back of the van could have used a good sweep out as there was a lot of dog/cat fur back there that got all over us during out move. Would recommend this location to others.
Heather C