Customer Reviews for Valley Self Storage
(U-Haul Neighborhood Dealer)

525 reviews

37221 E Richardson Ln   Purcellville, VA 20132

(540) 751-4233

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 751-4233

37221 E Richardson Ln
Purcellville, VA 20132

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Requested a month in advance pickup and drop off locations that were within 5 minutes of old and new home and was given no indication until the night before the move that I would not be able to use those locations. Instead I had to drive 45 minutes each way to pick up, and 15 each way to drop off my rental, despite much closer locations. I planned in advance to avoid this since I am 9 months pregnant, and was completely caught off guard and had to rearrange my schedule 12 hours before my move.

Rachel T. 
Rating:
5.0

Online return website not working.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Driver side brake light wasn't working

Joseph F. 
Rating:
5.0

Always easy to work with and very accomodating!!

Linda E. 
Rating:
5.0

Easy and fast

Jennifer L. 
Rating:
5.0

Awsome comunication and service

Lovoid W. 
Rating:
5.0

Fantastic customer service, I was in and out with everything I needed.

Donal G. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

Too bad that I had to drive 40 min. Reserved for a different location but got moved at last minute.

David H. 
Rating:
5.0

My interaction was great. Nothing to add.

Steven K. 
Rating:
3.0

the agent who rented me the truck, stated I won't be billed until I return the truck. I added and xtra 25 miles just in case I needed it. He stated to me a few times, they will only bill you for what you use. So I returned the truck the next day and was charged the xtra miles even though I didn't use it. I was very mislead by this agent

Allison S. 
Rating:
5.0

Customer did not leave a comment.

KATHARINEANN N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
5.0

Customer did not leave a comment.

STEVENROBERT W. 
Rating:
4.0

Comment on above question: Was equipment clean and well maintained. I put no. It was all perfect except the front seats. They should have been vacuumed better. Obviously, a large dog had been on one of these seats recently and there was quite a lot of him still there. -- Other than that the truck was perfect.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The operator was able to get my the 7 dozen blankets that I requested for my move which i needed to protect my furniture. The vehicle was ready when I arrived and was in good working condition.

Alvin L. 
Rating:
5.0

Good customer service. Thx!

William P. 
Rating:
5.0

Customer did not leave a comment.

EMERSONR R. 
Rating:
5.0

Customer did not leave a comment.

Kamran J. 
Rating:
3.0

Windows cleaned and cigarette smoke removed from vehicle.

ALFREDWESLEY B. 
Rating:
5.0

Customer did not leave a comment.

BRYANGRAY W. 
Rating:
3.0

Customer did not leave a comment.

Amit P. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Location was excellent, the guy was very nice, and the rental was super easy. Would definitely rent from here again.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

CATRINALYNN E. 
Rating:
5.0

Customer did not leave a comment.

ERINDEAN L. 
Rating:
3.0

Customer did not leave a comment.

Tommy K. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

My favorite location

Michael M. 
Rating:
5.0

Customer did not leave a comment.

chad H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

The folks at Valley Self Storage in Purcellville were great and solved a problem for me that I had with U-Haul earlier. I made arrangements online to rent the truck one-way from Purcellville to Richmond. I was scheduled to pick it up at Valley self storage. The day before the rental, I got a message from someone in Winchester Virginia telling me I needed to come out there to pick the truck up in order to rent it one way. That was ridiculous because that's an hour drive to Winchester for me and another hour back and there was no way I was going to have time to do that, then load the truck and go to Richmond, and get everything done I needed to do. Very disappointing and if there's anything that I'm unhappy with UHaul about that is it. As I previously said the people at Valley Self storage were able to help me out. Unfortunately I did have to rent the truck round-trip which made many last minute changes in our plans arriving in Richmond. Seems to me if this is the case in the future U-Haul should go out of their way to inform the customer so that they can change their plans accordingly. So to summarize I had lousy customer service from U-Haul in general but the people at Valley self storage went out of their way to attempt to resolve the issue for me which I'm truly grateful for.

Michael O. 
Rating:
5.0

Easy and efficient. Thank you

KEITHJAMES B. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

SHANEBRENDAN O. 
Rating:
5.0

Customer did not leave a comment.

KATHYLYNN B. 
Rating:
4.0

Customer did not leave a comment.

claus M. 
Rating:
5.0

Glad to know I have this rental location close to home.

DEANMERLE R. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Awesome job! Thank you

SHANEBRENDAN O. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
5.0

Customer did not leave a comment.

Max L. 
Rating:
5.0

Great service, despite my returning late. Could be more responsive to phone messages - very hard to reach by phone.

William R. 
Rating:
5.0

Everything was Great. Awesome Customer service. Efficient, helpful and informative. Thank you so much!

SHANEBRENDAN O. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
3.0

UHaul representative arrived late and did not direct customer to truck (customer had to try three trucks with key). Moving blankets forgotten and customerr had to return. Customer told the gas tank was 3/4 full and had to be returned that way, but tank was actually 1/2 full.

Christopher C. 
Rating:
5.0

This location was fine, overall my experience with U-Haul was horrendous. I booked a truck well in advance, and yet my location was moved 5 times in the last 2 days. I would talk to one person and then 5 minutes later get a call from someone else changing the reservation. This happened more than once. I thought things were settled, then I get an e-mail that my reservation has been changed at 1:00am. We go to that place and were told our reservation is still at the original place. All in all, we had to drive 45 minutes to get the truck, drive it back; then move, take the truck 45 min back instead of our original pick-up and drop-off location.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

The uhaul app does not operate correctly. It will not allow 'click through' functionality. Preventing the ability to add photos etc. The web portal was the only way I could complete this drop-off. Using an Android.

Zackary P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERREED W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEJAY C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Traci B. 
Rating:
5.0

Great service

ROBERTJ V. 
Rating:
5.0

Perfect

MARKDAVID N. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Overall most things were really great. I had to change the reservation several times and ended up adding another driver and didn't have any issues doing so. It was very easy to set everything up online. The only issue I had was during the contactless pickup. I scheduled to pick up the truck before the office opened but the instructions were unclear. We didn't know which truck was ours and the app wouldn't let us continue with the pickup process until we were directly in front of the truck. Thankfully an employee came to the office early that day and was able to help us but if he didn't we may have been stuck there for over an hour. Overall the experience was great but the contactless pickup instructions could be more detailed.

CODYSTEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

randal G. 
Rating:
5.0

Customer did not leave a comment.

Amir ADel R. 
Rating:
5.0

We appreciated the extra effort in getting the vehicle hooked up. He took great care and interest. Thank you

Joseph C. 
Rating:
5.0

Always reliable service. The 10 foot truck was easy to drive. I'm a Realtor and used it for hauling furniture to stage a new listing. Plenty of room for everything.

MARIAPILAR W. 
Rating:
5.0

Customer did not leave a comment.

LAURENCEHUGO G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Thank you to all of you for being so welcoming to my husband and all of our needs. Have a wonderful evening thank you

LESLIEMANNING W. 
Rating:
2.0

The app did not work when we tried to return the truck, so I had to call customer service to check us out manually. In addition, we rented the truck for two days but that didn't show up in the system so I received a few calls from the location saying I had to return the truck a day earlier and I had to sort it out with them.

Mathew Y. 
Rating:
5.0

Customer did not leave a comment.

RYANSCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Get more help.

john M. 
Rating:
5.0

All I did was park the truck/van and turn in the keys but the folks there were pleasant and made it easy.

JOHNDOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

good customer service

Martin O. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Easy drop off location.

Erica H. 
Rating:
5.0

Nice people. Truck rental was a breeze. Informative and helpful. This is not a 24 hour place, so plan accordingly.

Laureen M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESMILLER G. 
Rating:
5.0

Customer did not leave a comment.

WESLEYWILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Great service

REBECCAMARIE K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Nothing. Everything was a good experience.

Sheila F. 
Rating:
5.0

Hire more people like the guy there! He was so helpful and friendly when we picked up the truck and next day same guy and same great service! Last uhaul experience was poor but this place and this time was 5 stars! Thank you!

Kevin L. 
Rating:
1.0

I had a moving truck reservation for the Leesburg store at 10am. They didn't have my truck--and the staff person knew it the day prior and did nothing. They sent me to Purcellville to get a truck. Upon arrival, there was no truck for me. I spent 10 minutes on hold three times trying to find an answer. No one picked up. Ever. This is the worst customer service I have ever experienced. Moving is stressful enough.

Brian W. 
Rating:
2.0

Customer did not leave a comment.

Cameron M. 
Rating:
3.0

It took me over 2 hours to pick up the vehicle because the app wasn't showing my reservation even though customer service had it in the system. I was also put on hold 3 times with customer service which totaled 45 minutes. Once I finally got the truck and opened the roll up door it got wedged in the top and required two of us to get it unstuck. All of this was documented with customer service last night who said I should hear something from the regional manager. As of now I have not heard from anyone. I believe I am entitled to a full refund. If not I will never do business with U-Haul again

Donald L. 
Rating:
5.0

Good service and very convenient

Lesdy L. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Love the convenience to my home. I'm a Realtor, and occasionally need to rent a cargo van to move staging furniture, etc., for my listings. So much better than multiple trips in my personal vehicle.

Dermot W. 
Rating:
3.0

Person was nice but place smelled of smoke. Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.when one was not available (as promised previous day) from Sterling location ... was told gas was 5/8 tank and then was charged $7.50 for gas at return place even though I drove extra 25 miles to bring truck to house and returned with 5/8 tank.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
No reviews have been submitted for this location.

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