Customer Reviews for Valley Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Self Storage

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Timothy K.
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Customer did not leave a comment.

Ann W.
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The app sucked. Spend over an hour on the phone trying to pick up truck. Return I still couldn't use the app. Would not pick up after hours again.

Virginia E.
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Everything was just perfect....easy pick up ad easy return!

Christine C.
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Customer did not leave a comment.

Todd P.
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fast, friendly and on time.

PAUL L.
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Michael M.
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Nathan G.
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Customer service was great! The gentleman that helped me was super attentive to my needs and concerns. Truck was clean and found no problems with it. Thank you!

Norman P.
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Everything was great, except when I called the 1 800 number to ask a question. I was on hold for 20 minutes to ask a 20 second question.

kelly K.
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ERICALYNN S.
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Richard S.
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Gentleman received the truck in a very timely and efficient manner.

Jack P.
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I had the biggest issue with the truck not being cleaned and the app not working.

Laura S.
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Customer did not leave a comment.

Brian F.
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Very easy, will use again.

Michael R.
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Shaun M.
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Valley storage is so convenient and trucks are always ready to go.

Emily B.
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Although the location is out of the way and does not have very direct expressway access, the gentleman working was very friendly and helpful. He was thorough in his review of the rental information.

Jeffery P.
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Inside of truck was filthy. Coffee / liquid spilled in cup holders dog hair on floor. Outside of truck was covered in bugs on grill and windshield.

John A.
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John C.
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Daryl R.
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It would be nice if your mobile return web page said something near the start to alert the user to the need to take and upload several specific photos of the equipment. But I did like the mobile return experience, mostly because I could fit the return to my schedule with no worries about delays.

John M.
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MATTHEW P.
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Mitch M.
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KATIE N.
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Nothing! I have rented from this location many times and it has been a great experience every time!!

Virginia E.
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Everything went so smoothly.

Armik M.
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We live in a time of a pandemic that has taken over 100,000 lives by now, and I would have thought that a company your size would have learned something, but alas I was proven wrong. Not only did my experience make me feel unsafe, it also made me wonder what you are doing to mitigate / reduce potential transmission of the virus in your company trucks and offices. I had wanted to check my truck out without walking into an office, but once I arrived to pickup the truck it was not possible to do so. I had to go into a stuffy, small, un-ventilated office, where the worker had no mask and had no gloves. That is very unsafe and unsanitary in these conditions. You do not deserve even $1 of what you charged me for the way you treat your workers and your customers.

MARGARET B.
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Jeff L.
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PKathleen L.
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The UHaul 24/7 feature was a disaster. It took me 90 minutes and 5 different "helpline" calls to finally execute the "Pick Up My Truck" feature. There are inconsistencies within their application that must be fixed. For starters, UHaul should require that you download the app, There are too many cellphone versions/releases they have not planned for. The app is the only way to overcome. And, if you are in a location where you don't have a really, really strong/high speed connection some of the actions required are nearly impossible. And, some of the actions required are just plain silly. The whole thing may look good on paper, but the UHaul tech execution is lousy.

John K.
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Maurie C.
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Great customer care!

David M.
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JEFF B.
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Matthew R.
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Marilyn G.
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Great customer service

Joseph C.
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In and out pick up and drop off.

Jodi S.
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Phil was great to work with and it was an easy process

Robert F.
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Employee was most helpful with the rental and hookup. Would definitely use again.

Gary M.
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Customer did not leave a comment.

James S.
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Phil R.
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Brian K.
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Christine S.
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Cabin reeked of cigarettes but otherwise clean

Brian K.
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Customer did not leave a comment.

Kirsten M.
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Marcella A.
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Bethany B.
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Very easy to work with! We will rent from here again.

Looking to find H.
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Gentlemen was very helpful, parking is limited if doing 24/7 pickup. Overall good experience

Robert D.
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Truck was damaged and was not not listed on the rental agreement. The truck was filthy inside

Timothy M.
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Great service from Phil

John K.
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Larry S.
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Marian S.
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David S.
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Robin A.
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John F.
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Very helpful and professional representative.

Robert W.
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Only issue was there was dog hair all over the seats in the van. Otherwise no issues.

Kelli L.
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Customer did not leave a comment.

Nils J.
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Run down location. Didn't have the blankets we ordered.

David B.
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I have no problem with the Purcellville location. The gentleman was very nice and accommodating. What I thought was terrible was the Uhaul online experience. I reserved a 20 foot truck in Manassas Va a week prior to needing it. I was sent a text message the day before that there where no trucks at that location. The location that was substituted was 40 miles away! To me that is ridiculous, but with that late of notification I had no other option than to pick up the truck there. Trust me, I tried different truck rental companies but it was too late. The next time I need a truck, it will not be Uhaul.

Timothy W.
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Customer did not leave a comment.

TRACIE K.
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Phil was great. Stayed an extra 10 minutes for me to return his rental truck.

Leslie H.
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Customer did not leave a comment.

Pete S.
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The person I worked with was very courteous and very helpful. Everything was ready to go and my return could not have been more expedient. I appreciate that the U-Haul person valued my time and did not make me wait at all. Terrific! Thank you, Pete

bill D.
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Customer did not leave a comment.

JUSTIN C.
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Mobile self pickup and return option is a great feature. Easy and quick, no problems. Great feature.

Miles H.
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Customer did not leave a comment.

Brian M.
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rented the truck with gas guage at 3/4 and told me it was 7/8 and i returned at 7/8 but U-haul charged me $34 to fill the tank. nothing short of amazing. i sent a refund request, but have heard nothing. I'm in a sales capacity and if i ever did this to my customers, i'd be out of a job.

Donna G.
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WE HAD TO RENT IT FOR ANOTHER NIGHT, CALLED UHAUL AND IT WAS VERY EASY!

TAMMIE M.
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Customer did not leave a comment.

CANDANCE F.
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He was very nice and accommodating.

Timojhen M.
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Adam J.
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James S.
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Kelly J.
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Steven M.
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Rental pick up was fast and went perfectly.

Philip F.
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More fun and games with the computer system. My contract said to return the truck and auto trailer to a given location. When I arrived on a Monday morning, I was greeted by the UHaul rep only to tell me that I have to return the equipment somewhere else. My contract was explicit on the drop-off location, but UHaul told me to return it to another location. The computer system should have never allowed the drop-off location to be where trailers weren't supported. After a call to the area manager, it was sorted out and a reasonable drop-off location was selected instead. HORRIBLE computer system, but great support folks. They worked around the problems, but it was a hassle. Good rental equipment that performed as expected.

Tom E.
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Customer did not leave a comment.

Tom E.
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David N.
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Shaun M.
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SHOSHANA M.
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This truck rental was made very easy by a friendly and helpful manager. I will certainly use them again!

timothy P.
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Customer did not leave a comment.

Scott W.
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Great representative - friendly and helpful. Thanks!

Shannon H.
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James T.
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Rebekah K.
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Victor D.
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Frank L.
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Explain some of the features of the trucks. Stress sweeping out the truck when returning.

DAN B.
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Customer did not leave a comment.

Gordon C.
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sandra D.
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John W.
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Bart M.
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Frank L.
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Very helpful manager. Reviewed contract in detail.

Jirayuth K.
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The guy who work there so nice. He came out and help me to back up my truck to hook with trailer. I used to rented trailer from other place they don't care what you going to do after you paid them. I recommend this place for sure.

Linda N.
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Customer did not leave a comment.

Johan D.
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Thank you for the service!

No reviews have been submitted for this location.

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