The uhaul app does not operate correctly. It will not allow 'click through' functionality. Preventing the ability to add photos etc. The web portal was the only way I could complete this drop-off. Using an Android.Zackary P.
Moving Truck Rental in Purcellville, VA at Valley Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Purcellville, VA 20132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Great serviceROBERTJ V.
Overall most things were really great. I had to change the reservation several times and ended up adding another driver and didn't have any issues doing so. It was very easy to set everything up online. The only issue I had was during the contactless pickup. I scheduled to pick up the truck before the office opened but the instructions were unclear. We didn't know which truck was ours and the app wouldn't let us continue with the pickup process until we were directly in front of the truck. Thankfully an employee came to the office early that day and was able to help us but if he didn't we may have been stuck there for over an hour. Overall the experience was great but the contactless pickup instructions could be more detailed.CODYSTEPHEN G.
We appreciated the extra effort in getting the vehicle hooked up. He took great care and interest. Thank youJoseph C.
Always reliable service. The 10 foot truck was easy to drive. I'm a Realtor and used it for hauling furniture to stage a new listing. Plenty of room for everything.MARIAPILAR W.
Thank you to all of you for being so welcoming to my husband and all of our needs. Have a wonderful evening thank youLESLIEMANNING W.
The app did not work when we tried to return the truck, so I had to call customer service to check us out manually. In addition, we rented the truck for two days but that didn't show up in the system so I received a few calls from the location saying I had to return the truck a day earlier and I had to sort it out with them.Mathew Y.
Get more help.john M.
All I did was park the truck/van and turn in the keys but the folks there were pleasant and made it easy.JOHNDOUGLAS H.
good customer serviceMartin O.
Easy drop off location.Erica H.
Nice people. Truck rental was a breeze. Informative and helpful. This is not a 24 hour place, so plan accordingly.Laureen M.
Great serviceREBECCAMARIE K.
Nothing. Everything was a good experience.Sheila F.
Hire more people like the guy there! He was so helpful and friendly when we picked up the truck and next day same guy and same great service! Last uhaul experience was poor but this place and this time was 5 stars! Thank you!Kevin L.
I had a moving truck reservation for the Leesburg store at 10am. They didn't have my truck--and the staff person knew it the day prior and did nothing. They sent me to Purcellville to get a truck. Upon arrival, there was no truck for me. I spent 10 minutes on hold three times trying to find an answer. No one picked up. Ever. This is the worst customer service I have ever experienced. Moving is stressful enough.Brian W.
It took me over 2 hours to pick up the vehicle because the app wasn't showing my reservation even though customer service had it in the system. I was also put on hold 3 times with customer service which totaled 45 minutes. Once I finally got the truck and opened the roll up door it got wedged in the top and required two of us to get it unstuck. All of this was documented with customer service last night who said I should hear something from the regional manager. As of now I have not heard from anyone. I believe I am entitled to a full refund. If not I will never do business with U-Haul againDonald L.
Good service and very convenientLesdy L.
Love the convenience to my home. I'm a Realtor, and occasionally need to rent a cargo van to move staging furniture, etc., for my listings. So much better than multiple trips in my personal vehicle.Dermot W.
Person was nice but place smelled of smoke. Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.when one was not available (as promised previous day) from Sterling location ... was told gas was 5/8 tank and then was charged $7.50 for gas at return place even though I drove extra 25 miles to bring truck to house and returned with 5/8 tank.Donald D.
The app sucked. Spend over an hour on the phone trying to pick up truck. Return I still couldn't use the app. Would not pick up after hours again.Ann W.
Everything was just perfect....easy pick up ad easy return!Virginia E.
fast, friendly and on time.Todd P.
Customer service was great! The gentleman that helped me was super attentive to my needs and concerns. Truck was clean and found no problems with it. Thank you!Nathan G.