Customer Reviews for Valley Self Storage
(U-Haul Neighborhood Dealer)

455 reviews

37221 E Richardson Ln   Purcellville, VA 20132

(540) 751-4233

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 751-4233

37221 E Richardson Ln
Purcellville, VA 20132

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Thank you to all of you for being so welcoming to my husband and all of our needs. Have a wonderful evening thank you

LESLIEMANNING W. 
Rating:
2.0

The app did not work when we tried to return the truck, so I had to call customer service to check us out manually. In addition, we rented the truck for two days but that didn't show up in the system so I received a few calls from the location saying I had to return the truck a day earlier and I had to sort it out with them.

Mathew Y. 
Rating:
5.0

Customer did not leave a comment.

RYANSCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Get more help.

john M. 
Rating:
5.0

All I did was park the truck/van and turn in the keys but the folks there were pleasant and made it easy.

JOHNDOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

good customer service

Martin O. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Easy drop off location.

Erica H. 
Rating:
5.0

Nice people. Truck rental was a breeze. Informative and helpful. This is not a 24 hour place, so plan accordingly.

Laureen M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESMILLER G. 
Rating:
5.0

Customer did not leave a comment.

WESLEYWILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Great service

REBECCAMARIE K. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Nothing. Everything was a good experience.

Sheila F. 
Rating:
5.0

Hire more people like the guy there! He was so helpful and friendly when we picked up the truck and next day same guy and same great service! Last uhaul experience was poor but this place and this time was 5 stars! Thank you!

Kevin L. 
Rating:
1.0

I had a moving truck reservation for the Leesburg store at 10am. They didn't have my truck--and the staff person knew it the day prior and did nothing. They sent me to Purcellville to get a truck. Upon arrival, there was no truck for me. I spent 10 minutes on hold three times trying to find an answer. No one picked up. Ever. This is the worst customer service I have ever experienced. Moving is stressful enough.

Brian W. 
Rating:
2.0

Customer did not leave a comment.

Cameron M. 
Rating:
3.0

It took me over 2 hours to pick up the vehicle because the app wasn't showing my reservation even though customer service had it in the system. I was also put on hold 3 times with customer service which totaled 45 minutes. Once I finally got the truck and opened the roll up door it got wedged in the top and required two of us to get it unstuck. All of this was documented with customer service last night who said I should hear something from the regional manager. As of now I have not heard from anyone. I believe I am entitled to a full refund. If not I will never do business with U-Haul again

Donald L. 
Rating:
5.0

Good service and very convenient

Lesdy L. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Love the convenience to my home. I'm a Realtor, and occasionally need to rent a cargo van to move staging furniture, etc., for my listings. So much better than multiple trips in my personal vehicle.

Dermot W. 
Rating:
3.0

Person was nice but place smelled of smoke. Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.when one was not available (as promised previous day) from Sterling location ... was told gas was 5/8 tank and then was charged $7.50 for gas at return place even though I drove extra 25 miles to bring truck to house and returned with 5/8 tank.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
4.0

The app sucked. Spend over an hour on the phone trying to pick up truck. Return I still couldn't use the app. Would not pick up after hours again.

Ann W. 
Rating:
5.0

Everything was just perfect....easy pick up ad easy return!

Virginia E. 
Rating:
4.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

fast, friendly and on time.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer service was great! The gentleman that helped me was super attentive to my needs and concerns. Truck was clean and found no problems with it. Thank you!

Nathan G. 
Rating:
5.0

Everything was great, except when I called the 1 800 number to ask a question. I was on hold for 20 minutes to ask a 20 second question.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

kelly K. 
Rating:
5.0

Customer did not leave a comment.

ERICALYNN S. 
Rating:
5.0

Gentleman received the truck in a very timely and efficient manner.

Richard S. 
Rating:
3.0

I had the biggest issue with the truck not being cleaned and the app not working.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Very easy, will use again.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Valley storage is so convenient and trucks are always ready to go.

Shaun M. 
Rating:
4.0

Although the location is out of the way and does not have very direct expressway access, the gentleman working was very friendly and helpful. He was thorough in his review of the rental information.

Emily B. 
Rating:
3.0

Inside of truck was filthy. Coffee / liquid spilled in cup holders dog hair on floor. Outside of truck was covered in bugs on grill and windshield.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

It would be nice if your mobile return web page said something near the start to alert the user to the need to take and upload several specific photos of the equipment. But I did like the mobile return experience, mostly because I could fit the return to my schedule with no worries about delays.

Daryl R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

Mitch M. 
Rating:
5.0

Nothing! I have rented from this location many times and it has been a great experience every time!!

KATIE N. 
Rating:
5.0

Everything went so smoothly.

Virginia E. 
Rating:
1.0

We live in a time of a pandemic that has taken over 100,000 lives by now, and I would have thought that a company your size would have learned something, but alas I was proven wrong. Not only did my experience make me feel unsafe, it also made me wonder what you are doing to mitigate / reduce potential transmission of the virus in your company trucks and offices. I had wanted to check my truck out without walking into an office, but once I arrived to pickup the truck it was not possible to do so. I had to go into a stuffy, small, un-ventilated office, where the worker had no mask and had no gloves. That is very unsafe and unsanitary in these conditions. You do not deserve even $1 of what you charged me for the way you treat your workers and your customers.

Armik M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
4.0

Customer did not leave a comment.

Jeff L. 
Rating:
2.0

The UHaul 24/7 feature was a disaster. It took me 90 minutes and 5 different "helpline" calls to finally execute the "Pick Up My Truck" feature. There are inconsistencies within their application that must be fixed. For starters, UHaul should require that you download the app, There are too many cellphone versions/releases they have not planned for. The app is the only way to overcome. And, if you are in a location where you don't have a really, really strong/high speed connection some of the actions required are nearly impossible. And, some of the actions required are just plain silly. The whole thing may look good on paper, but the UHaul tech execution is lousy.

PKathleen L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Great customer care!

Maurie C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Great customer service

Marilyn G. 
Rating:
5.0

In and out pick up and drop off.

Joseph C. 
Rating:
5.0

Phil was great to work with and it was an easy process

Jodi S. 
Rating:
4.0

Employee was most helpful with the rental and hookup. Would definitely use again.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Cabin reeked of cigarettes but otherwise clean

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Kirsten M. 
Rating:
5.0

Customer did not leave a comment.

Marcella A. 
Rating:
5.0

Very easy to work with! We will rent from here again.

Bethany B. 
Rating:
3.0

Gentlemen was very helpful, parking is limited if doing 24/7 pickup. Overall good experience

Looking to find H. 
Rating:
2.0

Truck was damaged and was not not listed on the rental agreement. The truck was filthy inside

Robert D. 
Rating:
5.0

Great service from Phil

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Marian S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Robin A. 
Rating:
5.0

Very helpful and professional representative.

John F. 
Rating:
4.0

Only issue was there was dog hair all over the seats in the van. Otherwise no issues.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kelli L. 
Rating:
2.0

Run down location. Didn't have the blankets we ordered.

Nils J. 
Rating:
5.0

I have no problem with the Purcellville location. The gentleman was very nice and accommodating. What I thought was terrible was the Uhaul online experience. I reserved a 20 foot truck in Manassas Va a week prior to needing it. I was sent a text message the day before that there where no trucks at that location. The location that was substituted was 40 miles away! To me that is ridiculous, but with that late of notification I had no other option than to pick up the truck there. Trust me, I tried different truck rental companies but it was too late. The next time I need a truck, it will not be Uhaul.

David B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Phil was great. Stayed an extra 10 minutes for me to return his rental truck.

TRACIE K. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

The person I worked with was very courteous and very helpful. Everything was ready to go and my return could not have been more expedient. I appreciate that the U-Haul person valued my time and did not make me wait at all. Terrific! Thank you, Pete

Pete S. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
5.0

Mobile self pickup and return option is a great feature. Easy and quick, no problems. Great feature.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Miles H. 
No reviews have been submitted for this location.

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