Customer Reviews for Valley Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Matthew K. on

Rating:

I filled the gas on the vehicle between 3/8-1/2 tank which is above the requirements of 1/4! When I got the invoice it said I filled it between 1/8-1/4. So I was charged $40 of service charge! I wish the attendant would of came out and check the vehicle with me when I dropped it off so there would be no disputes!

Rachel L. on

Rating:

Very friendly and helpful! I dropped off after hours, but they helped answer a question the next day.

Christine H. on

Rating:

Very quick service to both rent and return. All service should be to this level.

Michelle S. on

Rating:

No improvements, everything was great!

filipp K. on

Rating:

Great customer service. Fast and pleasent experience.

chealsea S. on

Rating:

Customer did not leave a comment.

Justin K. on

Rating:

Customer did not leave a comment.

Navis Pack and S. on

Rating:

Person who took our order was not knowledgeable. Everything had to be redone once we arrived at the location for pickup. We were billed incorrectly

Antonio J. on

Rating:

We actually had scheduled the U-haul from a different location online however it appears the system had an error. While it was not a big deal for us we recommend updating your listings to make sure they are for the correct location as this would make many people very frustrated.

Arthur G. on

Rating:

Customer did not leave a comment.

Anna S. on

Rating:

Super friendly staff.

Edward M. on

Rating:

Customer did not leave a comment.

Christine H. on

Rating:

Our Uhaul experience was phenomenal. She was super friendly and got us in and out. Highly recommend this place to rent your uhaul.

Jennifer L. on

Rating:

Quick and easy to rent. Receptionist was helpful and courteous

stacey M. on

Rating:

Thank you, everything was great!

Laura D. on

Rating:

Customer did not leave a comment.

Ken J. on

Rating:

Customer did not leave a comment.

Samaria D. on

Rating:

We were charged twice for our rental, am on hold with customer service...but trying this too. Thanks!

Chris R. on

Rating:

Customer did not leave a comment.

fern C. on

Rating:

truck was there, just a few papers to fill out and we were on our way, It was at our storage place, so very convenient. thankyou

James T. on

Rating:

Customer did not leave a comment.

Matthew M. on

Rating:

I give a 1 star poor rating to UHaul E-Alert system. I had a confirm rental and on-line check in all ready. Only to find out at UHaul office that I was put on E-Alert for a late rental return about a year ago and would not be eligible to rent UHaul. First of all, I never received any notification that my last rental was late return. I was never asked to pay for late return. In fact, I returned the truck the night before it was due. Office was closed and I placed the key and paperwork through the door slot. Whoever was in office next morning failed to check-in my returned truck promptly and caused late return E-Alert on me. UHaul must contact customer immediately if there was any issue with returned equipment and must not have customer to find out E-Alert a year later in rental office. Please let me know this comment is reviewed and addressed. Matthew Ma

RALPH K. on

Rating:

Great location, very friendly service, great equipment

Natalie A. on

Rating:

Customer did not leave a comment.

Tunthia K. on

Rating:

Stop using non U-Haul location they act like do not know what’s going on And they lack in customer care

MARLO R. on

Rating:

Nothing at all. Customer service was so great. Made the experience so easy and sweet. I am thankful and great full. Great job Shane and Phoenix

Mary E. on

Rating:

Customer did not leave a comment.

Kent M. on

Rating:

Customer did not leave a comment.

francisco C. on

Rating:

Take time for the customer.

Rodney M. on

Rating:

Customer did not leave a comment.

BING W. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

none

Manjeet P. on

Rating:

Customer did not leave a comment.

Cheri E. on

Rating:

The gentleman that checked me in was great! Cheri

Aubree L. on

Rating:

Great customer service!!! Quick and easy transaction. They rep that i spoke with on the phone that set up my pick up was also great

Alisha A. on

Rating:

Customer did not leave a comment.

Jason Y. on

Rating:

None at this time.

Mechelle T. on

Rating:

The place seemed small amd cramped

EDIZEN M. on

Rating:

Manager was very professional and friendly. He had our truck ready and paperwork was quick. Thank you!!!

ROLAND K. on

Rating:

Issue I had was when I reserved truck I was called day before and told they couldn't supply truck I wanted and also couldn't get truck for 1 way from the location I reserved it at. When I picked up alternate truck at totally different location they did not have hand truck listed as per reservation. Fortunately they did have one but when people are moving the reservation process needs to be better. It caused a lot of unneeded stress. Thankfully it worked out in the end but I had to get a area supervisor involved to get the rental in place

Moises M. on

Rating:

Customer did not leave a comment.

Nina L. on

Rating:

I ordered a dolly with my purchase of the uhaul truck and it wasnt in there when i took it home. Went all the way back to the location of pickup and asked him for a dolly and he said that they dont carry dollys they only rent uhauls. Didnt offer to call customer service for me or anything. Just said youll need to take it up with uhaul. He was so rude and was no help at all. And i have still yet to recieve my refund for the dolly.

Taylor M. on

Rating:

The agent was not very friendly, but wasnt rude either. He didnt ask anything about our experience with uhaul or the truck we returned to see if we had any problems.

Macdonald G. on

Rating:

I had a great trip. That is one strong and reliable truck!

JAMES M. on

Rating:

Shane was GREAT!

peter M. on

Rating:

Customer did not leave a comment.

Erin N. on

Rating:

Customer did not leave a comment.

Susan T. on

Rating:

We were treated well by Shane. We'll use this location again if we need a van.

Claresse M. on

Rating:

Customer did not leave a comment.

Velina J. on

Rating:

They charged me $25.00 plus tax for cleaning the van when all I did was pick up a sofa. I spoke with the Assistant Manager and was advised that the charge would be removed but it wasn't. I had to contact my credit card company to have the charge removed.

Fredrik H. on

Rating:

the rep could use some more training in the rental process, I had a problem with my company credit card and put the rental on my personal credit card as the rep told me I would be able to change to the company when I returned the van. When I returned the van I was told I would not be able to do that

Yaosung C. on

Rating:

Customer did not leave a comment.

Jerry R. on

Rating:

Customer did not leave a comment.

AARON P. on

Rating:

The attendant was so helpful with me

Hristo A. on

Rating:

Nothing need to be inproved

Patsey G. on

Rating:

Find out if there is anything else needed thought my order for dolly was on there but it wasnt

Samantha H. on

Rating:

Customer did not leave a comment.

THOMAS H. on

Rating:

To pay with my debit card or Cash would be nice! Knot everyone has credit cards.

SUSAN M. on

Rating:

Shane was very polite, helpful, and professional. He's a real credit to your business. The truck was fine, except when I stopped to fill up before returning it, the gas went in the ground. upon further inspection, Shane discovered someone had tried to steal gas from the truck by cutting the line between the opening for gas and the tank.

Mike P. on

Rating:

Smooth experience.

on

Rating:

The truck was disgustedly dirty, both cab and cargo area. The drop off location in Loch Lynn, MD was not open despite my dropping off the vehicle during the hours posted on the door that it should have been open.