Two problems I encountered: (1) After I picked up the 10' U-Haul truck, I received a text message that showed a link for me to report the condition of the truck. That link did not lead to your webpage for reporting the truck's condition. I even called your 800 telephone number. The representative did not help me to report the truck's condition. She assured me that U-Haul would take care of that renter reporting problem. Because of this, I didn't notice and report a wrong info on the contract sheet: I noticed that the fuel gauge showed 5/8 tank full -- while the contract sheet showed a full tank. I thought of reporting the discrepancy immediately. But I didn't, because I trusted U-Haul to believe my noticing the 5/8 -full tank gauge. (2) When I returned the truck, I told the representative about this fuel gauge reporting error. He told me not to worry and I would not be charged for the discrepancy. By the way, I drove the truck for only 8 miles, and I added fuel (1.026 gallons). After I left the office, I noticed the receipt showed a $11.00 fuel charge. Please refund the $11.00 fuel charge. Renter: Bing W. Wu (253) 946-5987
BING W
Valley Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kent, WA 98032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Please train your employee a bit more. The employee who assisted me was good and he was trying his best to assist me. However, he was not so familiar with the rental service so he took a quiet some time to process my rental request.
SHI HService was non existent past here are your keys see you later. Truck was dirty inside the cab and inside the back of the truck. Gas was on an eighth of a tank. Rather low and pretty hard to return it back on an eighth. Agent seemed bothered I was there to rent it. And when I returned it the agent didn’t want to go over the gas, mileage, cleanliness of the truck, condition, and just said she’d email me if there were any conflicts. I won’t rent from here again.
Robert SExcellent customer service I will be back
Carpretta HOne employee was ok in terms of customer service. The other, older employee just scowled at me, didn't say a word, not nice at all. Neither one did any personal check of the vehicle, other than look at me driving it into their lot.
Kirt B