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DUSTIN S
Customer Reviews for Valley Towing and Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep up the good work! I appreciate this great rental service. Allen's Pianos
Gordon AThe young lady (Charity) who assisted me was very helpful.
GEARY WThe staff was very nice and courteous. I got our check in done, smooth and effortlessly so that we can get on our road to get our stuff packed and down the road.
MICHAEL MNothing, very positive experience. Professional and friendly staff, vehicle was clean and easy to drive. Appreciated ability to in store check out/check in.
MARTHA RLOCATION AND STAFF, EXCELLENT UHAUL APP AND WEBSITE, HORRIBLE. WAS NOT ABLE TO ACCESS KEY USING MY MOBILE DEVICE. WILL ONLY CALL STORE LOCATIONS FROM NOW ON.
DAWN AEverything you did was spot on professional and kind. Thank you so much.
Kim MWas super easy to pick up and drop off
Destiny CShe did great showing me another way to hook up the trailer with the chains .
DUSTIN SThe truck Was Very loud and hurt our ears 👂 but overall They were Great 👍
Lorretta OOpen at 6 a.m., instead of 10 a.m. Half the day was wasted waiting for them to open
Marvin NNot open on Saturday when I was going to pick up so I had to pay on Friday and when I went for pickup on Saturday the app had expired...?
RAY BThanks for a good experience.
Matthew WWas never refunded the money that was told would be refunded
MIKALAH PI was again surprised at the team that assisted me in dropping off my trailer! Professional and each team member was more than eager to help me! Strong team that I will tell everyone that may need a truck or trailer rental in the future!
Bernard DThanks for your patience with me and my flub.....of locking the keys in the truck.
Gordon ANothing...just keep doing what you'rr doing!
SHERRIE TVery dependable service! Thank you. I prefer no seductive photos imprinted on the truck's interior or exterior. I realize that modesty is a too generalized term for this sensual world, but when you display a blown-out, real-life photo of a woman in a lustful tank top for the general public, including the Christian community, it is more professionally respectful of women (and men) who choose decency to rather pick neutral, non-graphic photos of nature. I hope this is valued rather than criticized and made worse, because if it is, I always have the options of taping cardboard over it, though I should not have to do this for what I am paying for. We are to consider our virgin women and men in their youth who are drawn to the natural desires of sensuality in temptations enough without further enhancing desires for illicit, spiritual fornication, resulting in evil pornography, the damnation of marriages and godly virtues. Thank you for considering the appropriate changes needed in your rental decor.
Gordon AOffer a liftgate version.....I use a Ryder version w/ liftgate frequently..............
WAYNE MVERY friendly and helpful folks.
Jason PThe customer service was fantastic. The truck was in great shape. The whole experience was excellent. Definitely recommend this location!
Lisa BProvide tie down straps
Miranda HEverything was good!
Moises RShenandoah Towing in Woodstock, VA did a great job.
GREGORY OSomeone gives you one price and then you get another.not good for business you need better people there in Woodstock people that know what they are doing
Janice WExcellent customer service, walk through and transaction! Extending usage was not an issue. Easy to get in and out of location.
Brian AI was charged an additional $119 for literally no reason. The truck was returned 20 mins early, in the same condition, and with the appropriate fuel level. There should not have been this additional charge that nearly doubled the cost of this rental.
Jodi WGreat location to deal with! The people are great, especially Charity, who is professional and friendly. She also made sure my tow dolly reservation was kept as I reserved two weeks ahead, and someone else wanted to rent the dolly. Thank you Charity! They also completed the hook-up and made sure lights were working. Highly Recommended! 10 Stars!
Linda BHad wrong mileage on the paper (72,465). Truck actual miles were 29936. Had someone else’s drink bottle. Charges are all over the place if you don’t ask. Location use to be good but this time it was not.
KETAN PNothing, Jason was extremely helpful because I was struggling with the APP to take pics & return the truck, he personally walked outside to assist me with the process, great guy! Personable and engaging!
SUSANLYNNE GCharity and crew were polite, professional and friendly. My first time dealing with this location and I highly recommend it to anyone. The tow dolly did develop a wiring issue (from previous repair to left light), had to replace my towing lights fuse then taped the wires. This was noted at the drop off place and I'm sure it will be repaired. Would definitely use this location again.
Linda BThe lot where they are stored at is not the nicest looking. Could use some cleaning up.
Cynthia CThe equipment was clean, but the truck did have a slight leak--several of my boxes arrived wet.
GRAHAM WThis was the first time we have ever used a trailer and the woman running the office (whose name unfortunately we did not learn) is fantastic. She was personable and informative. The entire process could not have been easier. Even when we needed an additional part to hook up the lights all we did was walk next door (50 feet) to the auto parts store and a clerk came out to check exactly what model we needed.
Joseph LCharity was AWESOME! Wish I could, Say the same thing about U-Haul. I originally had a car reserved in Luray which wasn’t returned the night before, and wasn’t so I had to drive to Woodstock for a truck.. u-Haul should’ve sent me an email telling me the truck wasn’t available in Luray. Instead I had to work it out on my own I would like a phone call from Customer Service. The lack of communication from U-Haul customer service cost me time and money because I had people waiting on me to move the stuff I had to move.
WILLIAM SCharity and the rest of the staff were very pleasant and helpful.
LISAWHETZEL MSuperior customer-service at Valley Towing Location; highly recommended location in Woodstock, VA
MARGUERITEVIRGIN LThe girl who helped me at Valley Towing was SUPER!!! Excellent service due to her help. I hope she will be recognized for her superior expertise in helping me.
MARGUERITEVIRGIN Lgood attention and kindness.
DAVID DHad a lot of trouble picking up truck virtually. Had to stay on phone w/ UHaul rep..Who was excellent...just system glitches..will do in person from now on
Charlotte MEasy to find. Convenient parking. Well lighted parking lot.
ROBINLUCRETIA QThe location was too far away. This was the second time that it happened. I really don’t think I would use u haul again because it that
KYLEMICHAEL KI had good customer service with the people, but I wasn’t happy with the fact I couldn’t get my truck at my chosen location with having a 2 week reservation. Also when getting my truck, it was really old and scary to drive specially over the mountain and a bad exhaust problem.
Nathan TSigning in was very slow process - update computer program for expediency.
ARTHURSMITH HGreat customer service.
james Da U-Haul location was less than 1 mile from my home. I reserved the equipment a week in advance. And yet I had to drive 70 miles round trip to another location to get it.
BOBBY SAgain had to wait for business to open to drop truck off. App would not allow me to do it.
SHANNONONEAL SThey made me waste my time, I made my reservation and when I was going to pick up the equipment they did not have the appropriate one that I had reserved
Aldo RStaff was great and very helpful!
AMY RThey were polite.....but had no idea why I was there. They were not scheduled to start U Haul equipment rental for several days.
JEFFREYDONALD D