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KYLE O
Customer Reviews for Value Plus of Rockford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would not assist in drop off. Your IT system was down and had to return to the site physically hours later to check the trailer back in as received on support from staff.
Peter HThe people at Value Plus were very well organized and extremely polite. They made the rental process very smooth and the drop-off even easier. Also, I used considerably less miles than anticipated and my final bill showed the adjustment (down) on my final bill. I was very happy to see they did that automatically. I've had to fight with other rental facilities over excess charges.
KEITH DGive people trucks, that's safe for the roads for driving.. missing, trim around front windshield. Windshield leaked very bad inside when raining. Front end shook like a leaf, had roadside. Come out to fix it and shook even worse. The license plate light didn't work back marker light didn't work.
JONTHAN BVery friendly people I always rent there
PABLO NClean the water bottles outnof the back of the truck, and walk with whomever is renting. I was told the truck had 7/8 a tank of gas, it had only 3/4 then was charged. Suck it from the back u-haul
BRANDON BThey were out of furniture pads and the app doesn't tell you that. It just adds it to your total. If you check your reservation again later then you'll see no furniture pads... But no explanation. So that's strange. And also frustrating that they didn't have the supplies but they are a smaller location and it was the last day of the month. It can be expected. The vehicle was ready and if you don't have a lot to move (small apartment half the amount of furniture two trips) I highly recommend the 9' cargo van. New ones are nice and convenient.
JESSICA KI was told an extra day was $20 but was charged $40, consistency would be nice forbthe sake of budgeting properly.
Judy Kall went well, treated with respect, I would rent here again, thank you
FREDERICK SAgent vaped the whole time. Drove equipment to the front then just handed me the key. No inspection whatsoever. Only had 1/3 tank of gas. The truck and the trailer were not swept clean. Then on way to destination the trailer came off the hitch. Sat for three hours waiting for help. Moving is stressful enough without added burdens. We were not happy with our experience. The last time we used U-Haul we also had a trailer disengagement.
JOHN HConsiderate clean and convenient
SAMUEL AWent to multiple different locations, trying to get a dolly to tow my car. Both locations I was sent to had issues with the dolly didn’t end up using it. The whole transaction was a huge waste of time and money.
JOSHUA LThanks
DENIS VKeep up the good humor and work, you're doing well. No complaints
WILFREDO DGreat customer service thank you
NANCY L