Customer Reviews for Value Store It 23
(U-Haul Neighborhood Dealer)

115 reviews

7600 W McNab Rd   North Lauderdale, FL 33068
(walmart plaza)

(954) 876-4699

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(954) 876-4699

7600 W McNab Rd
North Lauderdale, FL 33068
(walmart plaza)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 7/4/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I dont live in Florida and I keep getting email from you guys about trips done I would like to know is aby one is using my info I would like to speak to corporate my email info is justinmar28@gmail.com

AMEIN B. 
Rating:
5.0

Customer did not leave a comment.

GINA L. 
Rating:
5.0

Customer did not leave a comment.

MELVIN S. 
Rating:
5.0

Agent John helped me make my reservation. He went above and beyond to help me with my rental needs.

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

KOHEN L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

JULIO P. 
Rating:
5.0

Customer did not leave a comment.

GENESIS H. 
Rating:
5.0

Knowledgable staff and very friendly

ANTONINO C. 
Rating:
5.0

This was the smoothest rental ever. The young lady at the desk was excellent, she explained everything to you and made sure you understood everything. The vehicle was clean and in very good condition. The dolly was available for rental and everything was very easy to do. Great location and easy process!

Tayna D. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

HUGUES C. 
Rating:
5.0

Everything was great

JUNIOR I. 
Rating:
3.0

Customer did not leave a comment.

Satia H. 
Rating:
5.0

Customer did not leave a comment.

EWART S. 
Rating:
5.0

The furniture dolly was not available at that location so I need to be refunded for it.

Tracian M. 
Rating:
5.0

Easy and simple.

Kuma M. 
Rating:
5.0

The place is very clean and the employees are soooo nice and friendly

Carla S. 
Rating:
5.0

The staff at that location were very helpful and professional. The hurdle experienced was with your u-haul app as I elected for the lock box since I would require the truck 1.5hrs before store opening hrs. The task was arduous and took 1 hr to complete. The app was non-responsive at the point of the photograph and there was no option to rotate the camera from a selfie. I called U-haul customer care line who transferred me to head office to a woman who was contemptuous, treated me with disdain and disconnected the line.. Your online help directed me to the u-haul website to complete the process and at least the camera there offered the option to change the view from a selfie, however, at the stage to provide the name of a contact, there was no instruction on how to proceed and again I found it necessary to contact your Chat representative who took the info, verified and supplied me with the lock box combo etc via email. I also booked through u-haul, helpers to onload and offload but for who ended up waiting over 45mins. I certainly anticipated far better treatment and help as I was at a panic stage as I watched time ticking away. Your app requires an upgrade and modernization when malfunctioning; equally your staff should be equipped with assisting your customers when your app fails. The woman at your head office appraising me that she sees I haven't completed the online process after I expressed the difficulty I was experiencing heightened my frustration as she lacked listening and resolution skills. Get your act together u-haul as I will be using the same process when I move my items out of storage in Feb 2021. I trust the process will prove to be lees of a hurdle that time around. Regards,

Trish P. 
Rating:
5.0

Customer did not leave a comment.

ursula B. 
Rating:
5.0

I forgot to take the blankets. When handing the keys keep in mind other stuff customers may have ordered.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Marlon G. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
1.0

I was charge $8.00 for gas after using the truck for 10 miles I put a gallon of gas in the truck from the gas station next door before parking it I do not see how that is . They are very unfair.

JANICE T. 
Rating:
3.0

I have been charged extra now I'm dealing to get my money back

FABIO R. 
Rating:
5.0

Just put some air freshener in the vehicles, other than that every thing is good..

Kohen L. 
Rating:
4.0

I was charged 7 dollars for the trolley and the unit didn't have it.

Salvador A. 
Rating:
5.0

Customer did not leave a comment.

JOYCE B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

Kohen L. 
Rating:
5.0

Really great service.

Kaye L. 
Rating:
5.0

Customer did not leave a comment.

Alberto P. 
Rating:
5.0

Every thing was great ..looking forward for the next trip

Maureen J. 
Rating:
5.0

No comment

MAXENE W. 
Rating:
5.0

Customer did not leave a comment.

Beverly L. 
Rating:
5.0

Keep doing the same. Great experience.

Cye C. 
Rating:
5.0

Fast, friendly service.

Berlinda R. 
Rating:
3.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

It was a great experience.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

Melisa S. 
Rating:
5.0

It was very good

vernon A. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
1.0

The truck smelled like as if it was wiped with urine.. the transmission in that specific truck is no good. And I got charged $45 for gas after putting gas in myself

marc L. 
Rating:
5.0

Excellent customer service

Wilford D. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

Sabreina H. 
Rating:
4.0

The truck smelled bad, had some sort of spray spots all over the inside of the cab (all over the windshield, the rearview mirror) so that is was hard to see, and the turn indicator did not work properly.

Jonathan G. 
Rating:
5.0

I had help carring my items to my car !!!

Jodie C. 
Rating:
2.0

Inspect your inner tires. Right in terms tire blew up during the drive and almost hit the car behind. The left inner tire was also severely worn.

George T. 
Rating:
5.0

Customer did not leave a comment.

Leaford L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Excellent service. Thank you.

oswaldo A. 
Rating:
3.0

Customer did not leave a comment.

Dario F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
1.0

A/c in the truck didn't work. truck drive like shit. Shaking while driving and the guy didn't tell me the one way option so I had to drive it all the way back or get charged double

Louis A. 
Rating:
2.0

I was over charged for mileage.

FATINA M. 
Rating:
4.0

Customer did not leave a comment.

URSULA S. 
Rating:
5.0

You're excellent

Clara W. 
Rating:
5.0

Keep up the great work!!

EBONI B. 
Rating:
5.0

Customer did not leave a comment.

Alton M. 
Rating:
5.0

The people are pleasant and friendly this is my spot because of them I'm switching my storage there awesome

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Nakishea M. 
Rating:
5.0

The receptionist was very helpful and polite!

ketlie N. 
Rating:
5.0

Customer did not leave a comment.

Maile D. 
Rating:
5.0

The rental was quick and easy. The staff was very professional.

Teobaldo P. 
Rating:
2.0

I rented a Uhaul from here twice. The first time the experience was good. The uhaul was clean etc. However this time, it was disgusting with infested roaches. Myself and my wife had to worry not to transport the roaches. It was overall just disgusting.

SHANE G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

All good keep upgrade thanks

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Neila W. 
Rating:
5.0

Totally perfect!!!!

ALEXANDER M. 
Rating:
5.0

Your u haul switch board /customer service rep ... Ann... Was very obnoxious. She called demanding when am I taking back her truck . I tried to explain to her that I rented the truck for another day . But she was so busy demanding that I take back her truck now . She wasn't hearing me. Never in my history of renting u-haul have I heard someone been so obnoxious. For this I will not consider renting u haul again ... the place of rental was great they were courteous. But your switch board workers are very RUDE. FOR THAT I GIVE U HAUL A (O STAR ) ... (storage company 5 *****stars)

Morelyn L. 
Rating:
4.0

Customer did not leave a comment.

Wendy L. 
Rating:
2.0

Uhaul system was down and i reserved my rental online, when i arrived to pick up the truck it was a 30+ minute wait which was not adjusted off my rental time.

Tranaya K. 
Rating:
5.0

Both reps were very respectfully and performed excellent service. Thank you

Gavin H. 
Rating:
5.0

Nothing the gentleman that helped me was extremely helpful

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Cristina C. 
Rating:
1.0

The track had a lot of mechanical issues. We spent an extra 5 hours driving since the truck was shacking badly with a lot of noises. I called U-Hau customer service regarding these issues and get some compensation back due to the unsafe conditions and bad experience. So far no one has called me back or gotten any type of compensation.

GUILLERMO T. 
Rating:
5.0

Customer did not leave a comment.

Kam ming W. 
Rating:
5.0

Everything was great. The only thing I need is a copy of my receipt for the rental truck that I had the end of March.

Gerald G. 
Rating:
5.0

Luis took real good care of me with my rental. I had some initial issues with my move, but everything worked out with Luis's help. Thanks

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

Cyndi O. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
1.0

My daughter received a nasty phone call asking why was the van returned at a different location. When I returned the van at West Park I was not told that I had to return it back to the same location. This location is racist. I had on a mask as instructed in order to come into the store and I was told that I couldn't come in. Even though the sign said differently. I was made to wait outside like I was less than human. Didn't understand the reason. The guy blamed it on social distance but was well within 6 feet when he came outside for me to sign the paperwork. I'm being overcharged for something that's not my fault. The West Park location has people inside with mask on. Nobody was made to stand outside in the rain. The guy checking the van when I returned lied to his boss and I was told I needed to find a ride to come back and get the van but the guy stated I could drop the van off. He reviewed my paperwork even commented on how clean the van was but then lied and stated I told him I was informed to return the van at this location. Never again will I use U-Haul.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Great service with a smile, definitely recommend. Thanks

Suzanna T. 
Rating:
4.0

Have dolly's available at pick-up. Going to Margate service center to retrieve a dolly was a horrible experience. The girl at the reception is non-professional and condescending. Ref: Customer support received at the toll free number. (Beyond expectation)

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

The app option is great but needs clear instruction.

HOSSEIN Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Customer did not leave a comment.

norbert N. 
Rating:
5.0

Customer service excellent...Thank you.

Denise R. 
Rating:
5.0

None. All was great at site.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Julio E. 
Rating:
4.0

Customer did not leave a comment.

Marshayla P. 
No reviews have been submitted for this location.

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