Front desk person guy had great customer service went over and beyond . Was very knowledgeable, helpful, and courteous.
NANCY V
Customer Reviews for Value Store It 23
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a normal transaction..went well
LAURENCE CThe manager is a very professional young lady. I'd do business with them again.
Jennifer FWas very happy with the customer service and how easy it was to get the rental. The staff was amazing, the lady that was working the front desk was super helpful. When it was time to leave with the rental. I wasn’t comfortable backing out the truck in such a small space and she went and did it for me. The gentleman was very helpful as well. We weren’t planning on getting a storage because it was expensive but he helped us get one with a promotion so the price worked out better for us.
Meika YCustomer service suck the two gentle man and over charge me
TUDY GClean the trucks before renting them to customers. Make sure the trucks are not on empty.
ALEXANDER ACheyanne was phenomenal, made sure all guess needs was met not just mine.
JACQUES AIssues with everything. Couldn’t print me paperwork and email sucked also.
Alexandra BI feel really good whi this place
Letticia AExcellent!!!!!!
Alden pThe lady that helped us was amazing. Best and quickest service I have her had. The location was so clean and smelled very nice . I would highly recommend this location
Gerard RThank you
Miguel RIt was a good experience truck driver no problem👍
Rayon CSend email recipients, I never got an email receipt, and believe I was way over charged
DEREK RThe staff at this location were very friendly.
Lincoln WI had a horrible experience. It started with a uhaul location changing my one way move 10 mins before pickup to a place 30 mins away. I could not make it in time as I had scheduled movers through uhaul to meet me at the loading location. I scrambled to find a truck at this location that was in town. I had to pay mileage and return the truck back to Tamarac from Ft pierce. To make it worse, the truck paperwork said it had a 1/4 tank of gas and it did not. I drove 10 miles and had to put 20 gallons in to hit almost half a tank. I dropped the truck back in tamarac with the same gas it was given to me. I let the location know about the problem and they charged me 60 dollars to add gas to it. I LEFT IT WITH THE SAME GAS I WAS GIVEN. To top it off the truck was unsafe. It pulled to the right so bad it wanted to drive off the road and the truck made a loud buzzing sound coming from under the dash when I stepped on the brake. I reported both issues to the location and they did nothing. This was the worst experience ever. Each time I spoke to a rep of uhaul I was given canned responses and not helped one bit. When your company is at fault for multiple missteps the least you can do is bend over backwards to fix it. No one did any of that. I had to fix all the problems you caused myself.
Anthony PTruck was dirty and damn near on E when picked up not to mention office staff wasn't the most friendly.
COURTNEY BClean the units
gustavo nIt was great service
Maxine JVan was dirty but okay. Could not submit photos through check in process
Katie AThey had everything, boxes, supplies, etc.
Edward RAttendant that booked my truck use and location were excellent
Pamela HLadie on the desktop is rude ,
Richardo SThe staff was friendly & helpful. Easy pickup and drop off.
Lisa PCustomer service needs to approve, I had to travel to 3 different locations to get a truck.
Cristin Tn/a
Fernando pNice service thanks 👍
LUIS JNo Need For Requested Improvement...
kIMBERLY Rhad a terrible experience with my reservation process, it took 5 days to get a confirmation that i had a truck and tow dolly for my move. Finally got it two days before my move to find out my tow dolly was cancelled. Customer service did find me one, but had to be picked up at another location, then i get to the other location to hear that I can’t have a one way tow dolly, then the CSR had to figure that out. But my original reservation from over a week ago, was definitely a one way. Then before I was returning my equipment I had to have my return place changed twice because, U-Haul wanted me to return each piece of equipment at separate locations with one location being over 40 mins away from the address that was put on the original reservation. Some type of refund would be appreciated for the consistent inconvenience I had to experience during such a big move, and also a call from a member of management at U-Haul corporation. I have rented from U-Haul for all of my moves in the past 10 years, and never had an experience like this one. Very disappointing to see a company so disorganized.
Cody STruck smelt like heavy cigarette smoke The back of the truck was filthy I had to sweep it my self and waste my time . There was dirt dirty wet clothes lighters and other miscellaneous things . The front of the truck had a bunch of papers that were garbage that I also had to clean up
Ryan WHave equipment accessories available at tge time of rental 2 hand trucks were ordered and they weren't there at the time of pickup.
Ligia HInside of the truck needed cleaning other than that service was great.
antoinette hexcellent atention
Chamorro EStart giving incentive to your customers.. this will encourage customers to always come back to the same location
Devon DThank youuuu so much for everything, I’m so happy 😀, you have the best customer service, thank you 🙏 from U- haul in Davie, for making reservations , by the phone ☎️ thank you, thank you 🙏
Karime HNellie was EXCELLENT!!! Professional and helpful in a warm and friendly way.
J PNellie went above and beyond to assure we had a truck for today. She provided EXCELLENT CUSTOMER SERVICE! I hope she gets the recognition and a reward for her assistance today.
Patricia GFast easy registration perfect
Edward RI think you need to maintent the truck better because it burns too gas
Jean SThe lady who checked me out today was AWESOME!!!!!!.
DANUETA HFast and friendly service
SHELLIANA MKeep keeping the same people.
Anthony SThat location needs to hire new customer service reps. The ones that are that this location representing your company make you look like a terrible company to do business with. Cops had to be called.
Betty SGood customer service
VERONA RThe ladies were very helpful and got me everything I needed fast
Garfield LHave staff confirm with customer at the place of pick up what is on the truck and for damages. The confirmation link does not work and the allotment time is way too short. My truck had zero thing there.
Kaye L0
Gene SI was charged for equipment I was not supplied with. I was charged for an appliance dolly that I was never supplied with.
Ivan G