Staff was very friendly and super helpful
SEYCHELLE L
Customer Reviews for Value Store It Lakeville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The roof leaked (we found out when it rained) so we and our stuff in the cab console got wet. Cup holder was half full of water when we got back into it. Would have been nice to have some sort of credit offered for that inconvenience. Needed to adjust return time but app wouldn't let us so had to call but it doesn't let you reach the local location directly, it takes you to a corporate switchboard which is annoying. Should be able to call the local location direct.
LAUREN DGreat experience! Would definitely use them again. Very helpful and accommodating. I had to change the pickup date because my apt. wasn't ready and they made it work. Also very happy with their storage units. Very clean and well managed.
DONNA MService was great and very straight forward
CHRIS MEverything went perfect,
Christopher PNothing.
Francine APlease make your customers aware that this location does NOT have moving blankets to rent. This was a frustration and then led to us having to get a refund.
David SBrie in Lakeville, Ma. Location was excellent!!
JOHN RQuick, simple, easy drop off. Staff was very responsive.
WARREN MBre provided great service, and the truck was in good shape & she walked me through all the extra info I may need to know!
DAVID HI paid 150 after refueling, driving the truck was awful. The steering wheel centered made the truck sway to the right, some how i drove 45 miles yet the truck said i drove 52. The steering was extremely delayed compared to the last time i drove it (the same truck).
shane cThe drop-off process was very easy. There was no personnel but this survey won't let me pick not applicable.
Tahnee WGreat customer service!
Ruth DWas the cleanest Uhaul location I have ever seen, the staff was very customer service driven and Because of that we will recommend this location in the future .
Sylvester EThank you
DAVID JOver booking trucks not being where they were supposed to be or booked 2-3 times for the same day. Thank God for Sandy at the storage rental place. She was wonderful!! Saved me big time!! U-Haul corporate was an epic failure. Hopefully it was a glitch somewhere for a couple of days and I just caught them at a bad time. Not a good experience.
Steve QQuick and easy process and staff was very helpful.
Shawn GThe employees there were excellent and helped me when the uhaul site didn't work properly.
brian dNothing at all for improvement Wonderful staff!!!! Great experience
Jacqueline GQuick and easy service.
John S