Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)

264 reviews

500 S Andrews Ave   Pompano Beach, FL 33069

(954) 946-1320

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(954) 946-1320

500 S Andrews Ave
Pompano Beach, FL 33069

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Customer Service

Latoya W. 
Rating:
5.0

Very professional and helpful services. Thank you.

Elizete F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
1.0

The truck didn't work and the assistance when I got back was not friendly . She tried to check me out on her phone for 20 mins. I stood waiting in front of her for a really long time telling her how my truck wasn't useable and what happened . She seemed apathetic. I had to get roadside to help late at night - and needed to extend the time since after roadside came I forgot the door didn't work when unloading and had to get the truck back before 6 . The door not working meant I needed to go back to the storage to drop off stuff and use the other doors which was difficult . She was able to slam it shut . I asked for a receipt . I emailed the storage center and never got anything back. I explained that my email link ended up being a blank pdf and I needed to dispute it. The online rental took an hour on my phone . Thanks fully the tech support helped but that is well recorded that it kept kicking me out and I had to log in and re-register many time. I'm on hold right now for 25 mins … just bad

Christina R. 
Rating:
4.0

The truck was an older truck, scratches and dents, and the back and cab of the truck had papers and dirt on the floor and in the overhead.

Erich S. 
Rating:
5.0

Very friendly and helpful. Would absolutely use this location again.

Thor F. 
Rating:
4.0

Customer did not leave a comment.

Mihai P. 
Rating:
5.0

Customer did not leave a comment.

Walter F. 
Rating:
1.0

The truck was full of roaches I literally couldn't use it I spoke with the manager who didn't offer any help or resolution and they charged me for insurance which I declined and wasn't told they added it until I was charged

Lakeya H. 
Rating:
4.0

Cargo space was cleaned but there was a lot of roaches.They should do some kind of pest control.

Surajit B. 
Rating:
1.0

Customer did not leave a comment.

Tashnekqua J. 
Rating:
5.0

Nothing, my transaction was perfect!

Wayne G. 
Rating:
3.0

Their terms isn't fair. I went for van which had an almost empty fuel, but I was told to refuel It to quarter Guage when returning else the fuel hold on my debit card won't be released. What I know is that when renting trucks from different companies, you usually return the fuel as it was or get charged for not refueling.

jameson I. 
Rating:
3.0

Staff was cold and seemed irritated to assist me. I was the only person there at opening. I reserved a hand truck on the original reservation and none were available at the location. Staff member didn't even apologize and said "you can try another location." When I called U-Haul to add time (to a daily rate) to accommodate for my lack of hand truck and additional labor time, I was told the price would be doubled for adding 1 hour. Van was not cleaned inside from prior renter. Windshield was filthy and no washer fluid. Back door lock on van was broken.

Stephen K. 
Rating:
5.0

very friendly service and super easy renting and dropping off. Thank you so much

Megan C. 
Rating:
5.0

Very clean and ran good on gas

rasheik S. 
Rating:
4.0

Acknowledge customers when they enter the store.

Barbara M. 
Rating:
3.0

I am having a discrepancy with the final statement. Uhaul is charging me for gas and I filled up to 3/8 of the tank before returns truck. I called this facility and they said they couldn't do anything.

Antonio A. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

The return process left me a touch less confident than it should. It consisted of just handing the key to someone at the store who said, "we'll send you and email after we check the truck back in." It would have been better to have a receipt in hand when I left. Granted, it was right at Store Open, so the PCs might not have been fully spun up and ready to do this.

James B. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Excellent start to finish!!

WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

carlos M. 
Rating:
1.0

STAY FAR AWAY FROM THIS LOCATION. They overcharged me a whole day with a dolly. I didn't even get to use. Nick the guy behind desk called me early morning to say I was late returning the truck and to return it asap . I advised I see a pending charge for second day, he states bring back the truck I'll take care of it ..Lies they hit my card with $145 on a $50 rental.. SCAMMERS reporting to All agencies ….

Johanna D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE G. 
Rating:
5.0

Everything was great....no improvements needed

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Excellent

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Windows inside and outside weren't cleaned…hard to see at night. Mirrors weren't clean. Interior wasn't fully cleaned.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

irwin B. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN S. 
Rating:
5.0

Excellent experience.

JUSTINE V. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
3.0

Less instructions to do on your phone during check in/ check out

ALIYAH D. 
Rating:
5.0

This place was so clean and courteous! I went to the wrong location before I came here.. No one greeted me and after I stood there for at least 20 mins .. when someone got to me they said you're at the wrong place. ( mind you no one was in front of me) When I arrived at Value storage I was greeted immediately! They quickly took me through the process and I had a truck in less time then it took for me to stand ln line at the other place. I'm glad the other place sent me down the road and I found this place. A++. P.s it was so simple I was waiting for the scam... when I walked out I said so that's it? The sales man said yup that's it, here are the keys...

HEATHER B. 
Rating:
5.0

easy process to rent, friendly customer service and clean rental

VANESSA P. 
Rating:
5.0

Customer did not leave a comment.

ARRIA J. 
Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Lucas T. 
Rating:
5.0

Great service. No complaints here

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Faye S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

It took a while to get through the paperwork process. I would have liked to be in and out quicker.

RICHARD S. 
Rating:
5.0

Excellent truck and exceptional service

JASON S. 
Rating:
5.0

Customer did not leave a comment.

LUC B. 
Rating:
5.0

Awesome very friendly and helpful. Answered all our questions.Easy rental and return.

Georgia S. 
Rating:
5.0

Get a couple more vehicles in your inventory n y'all will be perfect

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO G. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

Customer did not leave a comment.

olivia J. 
Rating:
5.0

Customer service employee at pickup was wonderful! Very helpful and easy process

Robert B. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO R. 
Rating:
5.0

Very expensive. Too much for renting a truck. Will figure something else out in the future. Not worth it, misleading with the $19.99 rate on the marketing.

NEALE M. 
Rating:
5.0

The after hours key return location in the rear feels unsafe after dark

Orlirio G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

August A. 
Rating:
5.0

I met a wonderful and very professional staff and the services was like magic. Just continue with your good works

Prosper A. 
Rating:
5.0

Customer did not leave a comment.

Willet R. 
Rating:
3.0

The counter worker that did my contract lied about the amount of fuel in the vehicle. I told her that when it moves, its not on the spot that was on my contract. I took pictures of course. She called her manager and FaceTime him, angling it so it looked like what she said. I took pics and the manager said just return it like how it is now. So I did and they charged me an extra $30. Both pics with milage visible (milage was also wrong) shows the same gas. The counter worker was rude, more worried about her hair (it started to sprinkle) and just walked away. I knew they were going to try to steal money from me. I have rented here 3 time and I will never rent from this place again. It was all good BUT for that lady. I would request my $30 back please because its pure theft. Especially considering I showed her and she clearly saw it. Maybe this is a common thing to try to get extra fees, but this is BS. Malik Leigh, Esq.

Marvin L. 
Rating:
5.0

The inside was clean except the windshield (inside), nothing more dangerous than a filthy windshield in the early morning and late day trying to drive with the glare! The outside of the truck was filthy and you can tell hasn't been cleaned in months! Other than that 👍🏼

john A. 
Rating:
5.0

Front desk receptionist was very nice, very polite and professional. Office is clean and welcoming

janice P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn O. 
Rating:
1.0

Customer did not leave a comment.

ROMAN R. 
Rating:
5.0

I drove the truck 47 total miles and put in 29.7 gallons of gas. That's just over a mile/ gallon. I did not notice gas tank level when I got in the truck initially, but think it was Not Full. I left the fuel receipt w uhaul rep.

Rex P. 
Rating:
5.0

The only problem was the lovely Young woman who checked me in had to go find a dolly and unfortunately one of the wheels on the dolly was flat other than that everything was amazing and your customer representative in the office Was super professional and super nice

Quinton G. 
Rating:
4.0

Person at the desk should be wearing disposable gloves.

CHAUNCEY H. 
Rating:
5.0

Very professional and excellent customer service!! Diana was great and very kind!! she deserves a raise!

Bayron R. 
Rating:
5.0

Absolutely positive experience. Painless process even with Covid regulations in place. Thank you for making a stressful move during COVID a bit easier on our family.

Ivan R. 
Rating:
4.0

The employees were very nice although 1 was not wearing a mask. The truck was filthy. I used a whole container of sanitizing wipes to clean the steering wheel it was disgusting. The truck steering was also very loose and did not stay in lane well I had to keep adjusting. Overall the truck was scary to drive for someone who doesnt drive a truck and not well cleaned in the cab for moving during a pandemic. I probably wouldnt have thought twice about the cleanliness of the cab if it werent for the virus. The building and inside were lovely and very clean.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

The property manager was amazing brenda is her name

nikaela F. 
Rating:
4.0

Customer did not leave a comment.

Antonio A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe G. 
Rating:
2.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Very good

Patti S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

transferring driver lic via text and over what seem to be an unsecure website NOT GOOD. VERY UPSET now moblie carrier has sittin on thier server.... no bueno i have already had identity theft in past. only bad part of this experience

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Saurabh J. 
Rating:
5.0

The truck signals did not work ,very dangerous! The passenger front head light was out. This truck was obviously not maintained.

lisa R. 
Rating:
5.0

Front counter lady was amazing. Thank you all for the help.

Marvin L. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe G. 
Rating:
5.0

Both the female and male staff at the storage place and U-Haul franchise were incredibly helpful and friendly I would do business with this location again.

Charlie H. 
Rating:
3.0

Uhaul moved the location of the truck pickup further then I scheduled it on the last minute. Now I had to drive further adding additional miles to my trip that I have to pay for and not receiving any credit back from Uhaul.

steve M. 
Rating:
5.0

Customer did not leave a comment.

Marnie B. 
No reviews have been submitted for this location.

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