Customer Reviews for Value Store It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Store It Self Storage

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Giuseppe G. on

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Customer did not leave a comment.

Charlie H. on

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Both the female and male staff at the storage place and U-Haul franchise were incredibly helpful and friendly I would do business with this location again.

steve M. on

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Uhaul moved the location of the truck pickup further then I scheduled it on the last minute. Now I had to drive further adding additional miles to my trip that I have to pay for and not receiving any credit back from Uhaul.

Marnie B. on

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Juan R. on

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Roneo S. on

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I made an appointment for 9am which was confirmed. When I arrived I was told that the truck was here yet any that there was nothing else they could do. They had what turned out to be available trucks at the front which they never cared to offer instead. I called customer service as I waited over 45 mins for this truck. If it never arrived I would have been delayed even more. Customer service told me that I should qualify for the $50 reservation guarantee and to speak with the general manager at the location about it. The manager said to me “this is why we shouldn’t do Uhaul and told me he doesn’t know how to do that.” This is the worst type of customer service I have ever experienced.

jose D. on

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Mohamed P. on

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The location was well kept, friendly, kind and informative service.

Kathryn W. on

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Derrick B. on

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Derrick B. on

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Wesley H. on

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Anthony R. on

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Just make sure that all the items reserved are in the truck. I really did appreciate that the customer service removed the charges for the missing equipment and the equipment that I didn't make use of as I requested with no hassle and no questions asked. That sort of service makes me more likely to use U-Haul again and especially with the self-service pickup option. It was a breeze.

Vicki P. on

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Eugene Y. on

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Lashayla G. on

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I am completely upset with my billing. I was overcharged.

Teresa H. on

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THOMAS P. on

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Everything was perfect. Thank you

Luis M. on

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Vehicle unavailable. Vehicle was not clean. Had to take a smaller vehicle

DAVID D. on

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Diana H. on

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Aclebson S. on

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I had two guys helping me and they were amazing, I really want to use again in the future if necessary.

Andra B. on

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Management was awesome and very easy to work with I felt that my business was truly appreciated

Gil T. on

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Susanna R. on

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There was an offensive odor and candy wrappers in the cab of the truck at pick up and the back of the truck had not been swept out and very sandy. Thank you for the opportunity.

Justin C. on

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Made several Reservations over the phone to other locations only to have each one rent out the trucks before I got there or never have a truck to begin with, then after finally getting a Truck and returning it, they charged us twice for the same rental. This location wasn't completely at fault but the experience overall and customer service during was the worst Ive experienced.

Anthony L. on

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Truck I was given was the oldest truck on the lot. It actually leaked during a rain storm inside the back of the truck. One pack of furniture blankets I rented were filter and extremely dirty.

William O. on

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Claudia S. on

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Angel V. on

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Robert B. on

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Clint H. on

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Excellent

Malcolm M. on

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michael B. on

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