Customer Reviews for Value Store It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Store It Self Storage

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Patti S. on

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Very good

William M. on

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Customer did not leave a comment.

Jennifer A. on

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transferring driver lic via text and over what seem to be an unsecure website NOT GOOD. VERY UPSET now moblie carrier has sittin on thier server.... no bueno i have already had identity theft in past. only bad part of this experience

Saurabh J. on

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lisa R. on

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The truck signals did not work ,very dangerous! The passenger front head light was out. This truck was obviously not maintained.

Marvin L. on

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Front counter lady was amazing. Thank you all for the help.

Giuseppe G. on

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Charlie H. on

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Both the female and male staff at the storage place and U-Haul franchise were incredibly helpful and friendly I would do business with this location again.

steve M. on

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Uhaul moved the location of the truck pickup further then I scheduled it on the last minute. Now I had to drive further adding additional miles to my trip that I have to pay for and not receiving any credit back from Uhaul.

Marnie B. on

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Juan R. on

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Roneo S. on

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I made an appointment for 9am which was confirmed. When I arrived I was told that the truck was here yet any that there was nothing else they could do. They had what turned out to be available trucks at the front which they never cared to offer instead. I called customer service as I waited over 45 mins for this truck. If it never arrived I would have been delayed even more. Customer service told me that I should qualify for the $50 reservation guarantee and to speak with the general manager at the location about it. The manager said to me “this is why we shouldn’t do Uhaul and told me he doesn’t know how to do that.” This is the worst type of customer service I have ever experienced.

jose D. on

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Mohamed P. on

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The location was well kept, friendly, kind and informative service.

Kathryn W. on

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Derrick B. on

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Derrick B. on

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Wesley H. on

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Anthony R. on

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Just make sure that all the items reserved are in the truck. I really did appreciate that the customer service removed the charges for the missing equipment and the equipment that I didn't make use of as I requested with no hassle and no questions asked. That sort of service makes me more likely to use U-Haul again and especially with the self-service pickup option. It was a breeze.

Vicki P. on

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Eugene Y. on

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Lashayla G. on

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I am completely upset with my billing. I was overcharged.

Teresa H. on

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THOMAS P. on

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Everything was perfect. Thank you

Luis M. on

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Vehicle unavailable. Vehicle was not clean. Had to take a smaller vehicle

DAVID D. on

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Diana H. on

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Aclebson S. on

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I had two guys helping me and they were amazing, I really want to use again in the future if necessary.

Andra B. on

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Management was awesome and very easy to work with I felt that my business was truly appreciated

Gil T. on

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Susanna R. on

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There was an offensive odor and candy wrappers in the cab of the truck at pick up and the back of the truck had not been swept out and very sandy. Thank you for the opportunity.

Justin C. on

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Made several Reservations over the phone to other locations only to have each one rent out the trucks before I got there or never have a truck to begin with, then after finally getting a Truck and returning it, they charged us twice for the same rental. This location wasn't completely at fault but the experience overall and customer service during was the worst Ive experienced.

Anthony L. on

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Truck I was given was the oldest truck on the lot. It actually leaked during a rain storm inside the back of the truck. One pack of furniture blankets I rented were filter and extremely dirty.

William O. on

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Claudia S. on

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Angel V. on

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Robert B. on

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Clint H. on

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Excellent

Malcolm M. on

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michael B. on

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Norma M. on

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Every thing was good and easy. The people was very kind

ROBERT O. on

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Get a hanger for dolly's in back... maybe there is one...didn't see it. Thx

Frank S. on

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Stanley B. on

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Gabienne J. on

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Priscilla J. on

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Smooth process, and the key return at the box after hours us very convenient! The movinghelp guys also did an amazing job. Thank you so much.

Gilbert M. on

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Nothing needs to be improved the employee was awesome helped me through the whole experience.. Nice going somewhere they treat you good.. Thank you

Emanuel F. on

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Customer service when picking up...

Shayla T. on

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ERLANGE S. on

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Chris P. on

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Nicolle O. on

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Nothing at this time

ROBERT F. on

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Great experience with friendly staff.

Dorothy M. on

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Everything was good

Thomas M. on

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Great place, very nice people. Helpful .

Donald C. on

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I rented the dolly online and then spoke to an agent of uhaul which then directed me to this location for my dolly. I had done all the extra steps online to shorten the checkout time which they did not have or where able to access. When I was almost complete I was told to return the dolly to the Uhaul hub at 801 just down the street. Upon my arrival at 801 no one knew anything and was surprised to see me. The only thing that saved me was the agent at the 500 address had wrote the number and address on my paperwork for the Uhaul hub down the street.

JANUSZ P. on

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Thann E. on

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This rental went very well. There was a bit of miscommunication about the moving supplies, but the manager on site was very helpful and made this a very nice experience.

Darrell R. on

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Courtney T. on

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The brakes were horrible on the truck and I had a hard time stopping without sort of sliding

Michael M. on

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This is the 1st time that I have rented from THIS location, but not my 1st time using U-Haul. AGAIN, I found the outside of the truck was dirty...could have been washed....but that is not a problem as much as the inside of the windshield was disgusting. And I have found the same problems with other trucks in the past. As I was driving into the setting sun at around 6:30 p.m., the dirty window made the glare even harder than normal and then I had forgotten my sunglasses, but not sure that it would have made much of a difference. It appeared to be cigarette smoke stains on the window. And I know that this will NEVER happen, but if I had not brought the truck back with the right amount of gas, I'm sure I would have gotten charged an awful lot. In my case, I put more in than needed and it would be nice customer service to see on my bill, that I was reimbursed $5.00 for the "Extra" gas that you got for free. Thanks.

Shinell K. on

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Adrienne F. on

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Yves A. on

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Mark & Burt are great staff members. Always a pleasure doing business with these guys!!

Connie K. on

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You did fine

Steve G. on

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Bill F. on

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Sonya who processed for us was extremely helpful and polite. She went over the various options and helped us select the proper rental truck. I would definitely recommend Value Store It again because of Sonya.

Margaret K. on

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I had reserved blankets but they weren't available when I got there. I was moving glass tables and needed them. I think someone should have reviewed my order before I got there. I should have received a call to let me know. Other than that the process was fast and easy and the location was convenient and very clean.

JINSOP M. on

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Emmy K. on

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We were directed to pick up a truck from a location that was 21 miles from my move point A. When we arrived we were told that they did not have the correct number of blankets nor dolly to rent us. So we had to drive to another location to get the blankets. We decided not to rent the dolly as we were extremely pissed off. I would like to be contacted about my horrible experience as we feel the inconvenience merits a portion refunded back to us. 4076207795

Mike F. on

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Very courteous, professional, and would do business with again.

Gloria P. on

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Great experience if you can say that about moving. Sonja and Mark were very helpful and knowledgeable. Very friendly, has already recommended to friends. Thank you

Hugo F. on

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norman M. on

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Mariana R. on

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Pierre E. on

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Jessica D. on

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David F. on

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vehicle appeared cleaned but smelled like wet dogs - whew!

Roshayla B. on

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The guy who did my paperwork/contract was very unpleasant. He did not make eye contact or review the terms with me. I was charged a $25 cleaning fee which I do not understand why when there was no debris left in the truck. He did not even walk me out to see which truck was mine...he told me to look at the keys and match truck number. I would not recommend this location!!!

ARNALDO A. on

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Dalenjie J. on

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The process was quick and easy. I will recommend this location.

Christine M. on

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Raquel B. on

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Everything was ok

jennifer J. on

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joann F. on

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The uhaul truck windshield wipers was not working so we had to stop moving until we were able to see to drive the truck.

Michael R. on

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I couldn't rent this when I showed up initially because as the Value Storage mentioned, the U-Haul system was down for the 3rd time in a month. Improvements should be made to that so no one has to leave and come back after an hour.

Barry H. on

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Staff was very friendly. Although there is a U-Haul facility just down the road, I am happy I was placed with a small business owner instead so I could help the community more.

Julia B. on

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Employees are always friendly and courteous

Taliza C. on

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i came to this store in a horrible emotional state. The young man who helped me (not Mark) gave me his handkerchief and a hug. For this little action I will definitely come to this site again

Roger R. on

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I will use this location myself.

mike B. on

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Manager at locations was very helpful. Best experience I've had yet with UHaul. Think his name is Mark.....

Reginald C. on

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Burt was very knowledgeable and accommodating making our moving experience a pleasant one!

Jaime T. on

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easy and professional

Larry F. on

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Sarah S. on

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Boderick C J. on

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Ala A. on

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Roy H. on

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PATRICIA S. on

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the manager lady was extremely rude, even was raising her voice at me. and they did not inform me my rental had to be returned to the same location