Service was fantastic, Very clean office best U-Haul in the neighborhood.
Al-Jamal M
Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best u-haul all miami
Ulises GThe staff the location overall was beyond amazing, However the vehicle itself yes, it was clean spic and span. However, when it came to the engine and the reliability of the vehicle, it was a disaster. The vehicle cut off on me two times. I believe it’s have a transmission problem with that. The gear is not shifting. It does like a jump I am thankful that I had my husband with me to assist, but also I thank God that I was not going out of town with this vehicle because I would have been stranded and rather or not you have your husband your kids someone who’s knowledge about the vehicle you shouldn’t have to experience something like this moving is already stressful but car trouble is just a disaster
TONYA MLa atención. Fue excelente, una explicación amplia sel servicios, fue rápido y fácil de realizar el contrato, solo tienes q seguir las reglas y todo sale como lo deseas, estoy satisfecho de todo el proceso
Elvio VReduce rental fee. Also truck's windshield was dirty, not good visibility. Brakes seems low. Needs replacement pads or something. Air Conditioning not working at all! Rented the truck in Miami and it was scorching! Truck had Arizona tag may that is the reason.
clara dThat's ok
Asmel MTank was marked as full on contract, however was just under the Full mark costing me around $10 extra to properly fill up the truck
Taylor MEverything in this location is OK. The attention is perfect.
Waldina GSuper good 👌
Jeandy NGreat customer service and accuracy.
Wilson RAWESOME! One of the best looking U Haul office in the neighborhood super clean and great service.
Armando LAll was great Alex and Manny were very helpful and professional.
David LIs good 100 recommendations
Genaro LGood service
Roman AKeep up the excellent service
Fredrick DThe website to pick up online is confusing and not clear. I had to call to request how to navigate it. I’m sure it could be made better/easier.
Bethany VReduce the price per mile, otherwise great experience.
Joel BMr Alex and Mr .Manny are outstanding professionals at Value Store It. Miami Fl
LOVENIA CThis location was awesome on point and fast services
GEOFFREY JIndividual was very helpful and friendly
Efrain CAwesome customer service 👏
ANDRES VRevisar el estado Técnico del equipo antes de rentarlo. Y dejar las observaciones correspondientes respecto a la limpieza.
john gTodo bien
Porfirio CIn this particular u-haul rental I don’t see how to improve it. All went perfect to me. The personal was very professional and kind.
Pablo BThe rental had the check engine light and it was notable that it was in need of maintenance. I have video/pics to prove. Should be on top of that. Other than that, service was excellent.
JOSHUA DGentlemen at the counter seemed overworked and short with customers.
Marco REverything was great so the next customer will receive the great service that I received. Thank you.
Jeweldine LMr.Manny is to be commended for managing a superior store. His ability to multi-task is beyond reproach. I am grateful for his commitment to excellence. This value store it is outstanding. What can you do to improve for the next customer: 🤔 more staff probably.
Lovenia CThank you for a great service
Marie FSeat belt needs more extension. Seat position too close to steering wheel. Was cramped inside driver area
Frank lNo improvements necessary for the team at value store it. They are knowledgeable and very professional. What uhaul might do is upgrade the computer systems. Provide the staff with special incentives for jobs well Uhaul is the monopoly in this business.
Lovenia CThe staff member there appeared to be very frustrated and overwhelmed! I went the day before to try & resolve my problem. He stated he couldn't help. He gave me the number to another office. When I call tge staff member said she was putting me on a brief hold and she never came back to the phone. I then was referred to the corporate office. No return phone call from management. When I called back I was told it would take 72hrs. The office in Philadelphia did reach out to me today. My problem is still not resolved.
CLARENCE FHappy
Terrance BExcellent service. Thanks
Hiram TCustomer service was excellent at this location.
Angel GI'm sure most of the U-Haul rental places are reliable, but the place I am most familiar and comfortable with ,is 10900 Quail Roots Dr, the staff is friendly, take care of you quick, and it's close by for me, I can park my car while I use the truck I rent, it works for me, I would highly recommend it,thank you.
Jose ASuper
lueldys cI don't recall his name but the gentleman helping me pick up the van was amazing. He had excellent service with a smile and was so helpful. I will be back for sure because of him.
Robert BNothing, it was amazing service! Top notch service that’s hard to find these days.
Randall MAbsolutely wonderful staff! Had chilled water bottles in preparation for the exertion of moving and were very accommodating 100 out of 10
Jennifer LDarle manteniendo más a menudo a los camiones mecánicamente
Michael GThe vehicle was dirty in the cabin and the steering was not very good. You had to constantly move the rudder from one side to the other to stay straight on the road.
Jorge MExelente como siempre!!!
ADELAIDA FGreat service
Roberto PSúper excelente
ernesto gexelent sevice
Nelson OThe vehicles are clean but they run bad they are not maintained well
Delores BVery good service, highly recommended.
Hernando SGreat customer service
RUBEN HStaff was very professional and courteous.
Lucien ANothing, it was a great experience.
jose mVan was clean (no trash) but while I was loading van I noticed it has a lot of ccocoraches on the driver side and back of the van, I killed around 20 , I was shocked but I need to move my things and I had to use the van anyways but this experience was horrible. Having ccocoraches on an empty van was horrible and I had to place my things anyways in that van was a horrible experience. Location and customer service is great but I don't know what happened with this van......
Barbara D