Customer Reviews for Value Store It West Palm Beach
(U-Haul Neighborhood Dealer)

Rating:

4.0

-Reduce the rate per mile. -Change the fleet to less gas consumption vehicles.

Rating:

1.0

Their were 3 employees when i arrived and they all told me I had to call customer service to fix my issue!

Rating:

5.0

Wonderfull customer service. Thank you.

Rating:

5.0

Muy buen servicio y atención por parte del personal.

Rating:

5.0

Quick reliable service the lady who assisted me to complete the transaction from renting to returning it few hours later she has all the patience and knowledge to explain what the benefits of each choice is great for the customer unfortunately I do not remember her name

Rating:

5.0

I got the truck at Value Store It and the girls at the office were really nice and knowledgeable making my experience a lot easier. Thanks.

Rating:

5.0

Excellent costumer service

Rating:

5.0

We went to another location first and they were not as helpful. Value Store were great and very accommodating.

Rating:

5.0

I have zero complaints for this location. Super clean, super easy, super friendly and helpful, check in and check out process was fantastic. This is the only place in my area I would 100% trust to rent from.

Rating:

5.0

Hope I have my next service with this location

Rating:

1.0

The 1st 🚚 l rented the gas cover was missing. A week later I rented another truck. Before leaving the rental place l took a foto of the gas gage. Wen l finished, headed to gestation, put gas in it to replace what I have used and return truck. Next day got the bill and discovered that a charge for gasoline was in my bill. Why? I would like to know. I call and complain about It. Assign someone to my case. I have called the person assigned to complain twice already and l haven't received a call back. Is U-Haul willing to lose a customer for 2 gallon of ⛽️? What ashen.

Rating:

3.0

Since price of gas is very expensive and trucks consume too much combustible (even light trucks), U-Haul should reduce their rate per mile. I only drove 17 miles and spent $12.00 in gas. Today’s Price: $3.19 per gallon In other words, the truck consumed 4.5 gallons in 17 miles. Plus, the cost per mile. That’s too much!!!

Rating:

5.0

All went well. The representative was very kind and helpful.

Rating:

5.0

Everything from pickup to drop off was smooth. Best location to rent from and truck was ready and waiting for us!

Rating:

4.0

First of all the vehicle had food debris in it, the tank was not 1/2;full ! When I reached 60 mph on the highway, the vehicle semi and suck so bad and the air conditioning with fluctuate it was shut off and come back on! And to top it off, y’all charge me over $600 to rent a $223 price tag I would like my over $400 refunded

Rating:

1.0

There was left behind used condoms in the glow compartment…. It was very unpleasant to say the least !

Rating:

5.0

Some garbage was left inside cab. A used bandaid some empty water bottles and tissue. Other than this truck was great, workers were great and friendly. Thanks.

Rating:

5.0

Para mi experiencia fue muy bueno el servicio prestado

Rating:

5.0

Great experience.

Rating:

5.0

Good service.

Rating:

4.0

The van was very dirty and inside not clean at all

Rating:

5.0

Todo muy bien.

Rating:

5.0

Que no alumbre los testigos

Rating:

4.0

She was great pleasant and very professional.

Rating:

5.0

Staff are amazing all the time to me

Rating:

5.0

Everything was above and beyond.Great place nothing but smiles and positivity,staff was uplifting with energy!!!! Definitely will recommend them.!!!

Rating:

1.0

I reserved a 20 ft which was not available. I was given choice 10 or 26. I had no choice but to take larger one which was very hard for me to drive. I couldn't fill gas because I could not maneuver that truck. I'm 76.

Rating:

1.0

Improve on customer service... Also do not charge a customer (an extra day) ahead of time ...

Rating:

3.0

This was my first time to rent from this location, it's a very clean and organized office, the staff was very courteous. During this visit I rented a covered 6x12 trailer. On pick up day I was instructed to hitch the trailer and when done advise them so that they can take a picture of connection. While attempting (BY MYSELF) to connect the trailer to my truck, I realized that this was a two-person task. The trailer was simply too heavy for me to lift and hitch to my truck. I returned to office to get help, one of the Customer Service Agent (CSA) came out and all she could simply do was guide my truck closer to the trailer. I had no choice but to mustard my strength and lift the trailer by myself and connect to my truck. This in my view is a SAFETY ISSUE, this situation easily could have gone sideways in a very bad way. I hope Management takes note of this review and make some changes. For starters customers should not be allowed to manhandle a trailer by themselves, remember it is your equipment. A trained professional should have been there to connect the trailer and assure me that it was properly secure and safe to haul. This reassurance never took place. I made the connection to the best of my ability and the CSA took the required photo and I went on my way. I've used UHAUL services for many years and this was the first time I've encountered this situation, I'm sure they'll do the right thing.

Rating:

5.0

Was not happy that I made reservations online for a closer store, had confirmation to get truck at closer store then place of pickup changed, double the distance from me. Not cool

Rating:

1.0

We rented the truck on December 23 and returned in December 24, 2023 We were then charged as if returned December 26, 2023 including safe move which we never approved or agreed to.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Only thing wrong I received 166.$ extra charge I’m sure it was an oversight however in such stressful time already with the move that was my breaking point…. The employees at the value store it where I rented were AMAZINGLY FRIENDLY understanding and helpful!

Rating:

5.0

They are really good 💯😊 people

Rating:

5.0

Mananger was great to work with. Very understanding with a situation we had.

Rating:

5.0

They are amazing

Rating:

5.0

Quick and easy pick-up and drop-off.

Rating:

5.0

Have roach

Rating:

4.0

Include Hand truck free of charge

Rating:

3.0

The truck had several ants crawling throughout the drivers side of the cabin. Felt like I was crawling with bugs by the end of the 3 hour rental. Had to go home and take a shower.

Rating:

1.0

The truck was not ready at the pickup time. There was only a 1/4 tank of fuel in the truck when I picked it up and due to the long distance trip, I ended up dropping off the truck with more fuel than I started with and received no discount. Also, the air conditioning did not work.

Rating:

5.0

It is the best U-Haul location. The service is excellent and the workers are curteous. The compound is very well maintained.

Rating:

5.0

My biggest problem with U-Haul is that their mobile app is very "glitchy" and they want to fine you $20 for not using it. I have worked in IT for 30 years and I have designed mobile apps. The U-Haul app looks pretty good, but it hasn't worked for me the three times I was required to use it. That having been said, the support team for the app did an excellent job in over-riding the app and validating the rental return.

Rating:

5.0

I've used Uhaul scores of times since the 1960s, and this was the most pleasant experience I've had by far. Nice, clean, air conditioned rental office staffed with polite and knowledgeable employees. Sounds like I own the place, but no. Over the years I've rented from some pretty shady-looking lots, but it was a real pleasure to not have to wade through underbrush and sugar sand to get to the vehicle. This facility is predominantly a personal rental warehouse business, but it makes for a really nice Uhaul facility. Next time, I'm renting from this place.

Rating:

4.0

I will not recommend uhaul to anybody... this is the 3rd time I've been overcharged... and your customer service....SUCKS... to say the least!!!! I need somebody to contact me and fix the overcharge!!!

Rating:

4.0

It frustrating when you plan an appointment 2 weeks in advance and show up to pick up the trailer you need, only to be told it's not there. Not sure why it happens, but at least the employees were able to arrange another location.

Rating:

5.0

Kahm the general manager is the best

Rating:

5.0

I was very satisfied!

Rating:

1.0

She over charged me for something I was not to be charged for

Rating:

5.0

The people very friendly

Rating:

5.0

I would like to thank Khan don't know if I'm spelling his name right, but he came from the Jupiter branch . Also Nick, and the young lady that was there who assisted me as well. They are very professional and helpful. Thank you guys and girls for for making this a pleasant experience. This is Mr Brandon Walker! Have a blessed and prosperous day 😊..

Rating:

5.0

The staff was excellent and easy to work with; thanks to all who assisted.

Rating:

5.0

Very clean. Extremely easy return!