Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

273 reviews

7500 NW 25th St Ste 120   Miami, FL 33122

(786) 837-8645

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(786) 837-8645

7500 NW 25th St Ste 120
Miami, FL 33122

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cockroaches everywhere!!

Juan G 
Rating:
3.0

Customer did not leave a comment.

SAMUEL A 
Rating:
3.0

Be aware of the extra rental charge they will automatically put on your receipt and card. They falsely advertise $19.99 a day but charge more than that. The breaks were really squishy and inside floor wasn’t the cleanest but location of this store is good. Although only one entry/exit and right next to the airport/highway. Took awhile to get the keys to the van but was easy to return though the website/app.

Kayla J 
Rating:
5.0

Customer did not leave a comment.

RAMON G 
Rating:
5.0

Excellent experience

Osvaldo B 
Rating:
4.0

Customer did not leave a comment.

Alex C 
Rating:
5.0

Customer did not leave a comment.

Mayerling M 
Rating:
5.0

Customer did not leave a comment.

JUAN O 
Rating:
5.0

Customer did not leave a comment.

dailet d 
Rating:
5.0

Customer did not leave a comment.

CHAYAN R 
Rating:
5.0

Customer did not leave a comment.

Wendy R 
Rating:
5.0

Customer did not leave a comment.

Mary a 
Rating:
4.0

The outside looked fine and safe there was security going around I did a drop off, never went in store.

Marline C 
Rating:
5.0

Excellent costumer service at front desk. Easy for rent at this dealer

PEDRO R 
Rating:
5.0

Excellent

CARLOS M 
Rating:
5.0

Customer did not leave a comment.

Lamont C 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A 
Rating:
4.0

Customer did not leave a comment.

YUNG L 
Rating:
5.0

Customer did not leave a comment.

Tommy J 
Rating:
4.0

Customer did not leave a comment.

YUNG L 
Rating:
2.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Customer did not leave a comment.

ANDRES L 
Rating:
3.0

Customer did not leave a comment.

albert h 
Rating:
5.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Clean the inside of the trucks. Super dirty....But the workers are friendly and Amazing. Love this location

Tatiana M 
Rating:
1.0

The location was not the problem - the people Value Store It were excellent. The U-Haul system, and specifically the scheduling rep Tania, were not helpful. The system confirmed a truck reservation and a time close to my house. When I arrived to pick it up I was told there were no trucks. I called to get it resolved and was told I had to go farther away and that I HAD TO PAY FOR THE ADDITIONAL MILEAGE. And when Tania rescheduled at the new location she shorted me more than an hour on the rental time WITHOUT TELLING ME OR OFFERING ANY COMPENSATION. U-haul is usually disorganized, but this was terrible. I will take my future business elsewhere.

Andrew J 
Rating:
5.0

Customer did not leave a comment.

MANUEL B 
Rating:
5.0

Customer did not leave a comment.

DIEGO S 
Rating:
5.0

Customer did not leave a comment.

Abisael D 
Rating:
4.0

Customer did not leave a comment.

Diego A 
Rating:
5.0

Customer did not leave a comment.

MARCOS L 
Rating:
5.0

Test, test and more test your APPS. Then independently reviewed them by by a legal professional, since a legal contract is being created.

Warren S 
Rating:
5.0

the cargo part of the vehicle was dirty with cement, causing damage to the mattresses.

Juan I 
Rating:
5.0

Customer did not leave a comment.

ORELVIS S 
Rating:
4.0

Customer did not leave a comment.

rishi t 
Rating:
5.0

Customer did not leave a comment.

Salvador R 
Rating:
5.0

Everything perfect! Thanks to Rigo

luciano u 
Rating:
2.0

The person at the front desk was very slow and not knowledgeable with everything he made me go around in circles until I reached the office location

Rahman A 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
5.0

rigo, the uhaul rep was good, helpful securing the truck. i did pre order a dozen blankets to protect furniture and the location did not have the coverings. :(

bryan c 
Rating:
5.0

Customer did not leave a comment.

Leonardo H 
Rating:
5.0

Customer did not leave a comment.

CARLOS L 
Rating:
5.0

Customer did not leave a comment.

Oscar M 
Rating:
5.0

Customer did not leave a comment.

Henry B 
Rating:
5.0

Customer did not leave a comment.

Orlen P 
Rating:
5.0

Customer did not leave a comment.

Luis p 
Rating:
3.0

Customer did not leave a comment.

christian a 
Rating:
1.0

Good morning, the van had a bad smell and the right rear tire had low pressure 33 PSI, I told the Front Desk staff and they told me that this was not their problem, that I should put air in the tire, incredible that you pay for a service and what the customer has to do

Richard S 
Rating:
5.0

Easy

Luis L 
Rating:
2.0

No furniture dollies at this location. This is the one thing that was super important to have and they said they don’t carry them.

Joseph U 
Rating:
5.0

Just perfect

Damaris S 
Rating:
5.0

Customer did not leave a comment.

Rosa M 
Rating:
5.0

Customer did not leave a comment.

Andres L 
Rating:
5.0

Medir bien el tanque de gasolina al entregar al vehículo

kenneth p 
Rating:
5.0

Customer did not leave a comment.

samuel R 
Rating:
4.0

Explain a little better the location of the office

MANUEL A 
Rating:
5.0

Customer did not leave a comment.

Paola P 
Rating:
5.0

Customer did not leave a comment.

Sarika V 
Rating:
5.0

Super professional & excellent service 👏

Miguel V 
Rating:
5.0

Customer did not leave a comment.

Sylvia H 
Rating:
5.0

Customer did not leave a comment.

Alexandra G 
Rating:
5.0

Customer did not leave a comment.

Nicole V 
Rating:
5.0

Customer did not leave a comment.

Jen C 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
1.0

complete disaster of an experience. It took over an hour to pick up my rental. i request a refund.

Ron S 
Rating:
5.0

Clerk was professional clear and simple as instructions was given No complaint with this Branch

Amado G 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B 
Rating:
5.0

Customer did not leave a comment.

HENRY J 
Rating:
5.0

Good customer service

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B 
Rating:
5.0

Customer did not leave a comment.

Tomas G 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B 
Rating:
2.0

This was not the location I was originally supposed to pick up the van I had reserved, that was a nearby location called American Wings, Inc. The first issue was that they left me the wrong keys in the lockbox. When we called UHaul, they told us to check every lockbox first and when that turned up nothing, they said we couldn't take the truck the keys did belong to because it was "rented out to another customer" and they "couldn't change that" from their end. This ended up being complete nonsense, but I'll revisit that soon. The customer service rep then sent us to this location where we could pick up a different van. The front office is difficult to locate but we were able to finally get the keys and start my move. When I returned hours later to return the van, I realized the customer service representative who had assured us she had changed our reservation to this van had not done anything of the sort. My app still thought we had taken the first van and would not let me complete the return process since the mileage was "less than the starting mileage". Sick to death of the issues, I called UHaul once more and the customer service rep told me that she could not change it because the van in my possession, which I had been told was under my account was actually checked out by a different customer and once again, they couldn't change that from their end. This is where I lost my temper and told the rep that they needed to figure it out because I was not staying there forever, I would happily leave the van with the keys inside and make it their problem. This is when the rep said she would call the customer who had checked out the van and sort out the reservations, so I guess they DID have the ability to change it from their end. She returned only a few minutes later to let me know she had fixed the reservations and I could leave the keys in the key drop off (which they never told me I could do before that point, I would have just done that from the start then), I then asked her to send me something confirming that I was allowed to leave the keys, just in case they tried to charge me more later for doing the return incorrectly. Overall, I was deeply unimpressed by UHaul and their partners. The location at 7500 NW 25th at least knew how to put the correct keys in the lockbox but they could use some better signage so people don't have to spend 15 minutes searching for their offices like we did. UHaul is awful; their customer service won't help you unless they're forced to and their third party partner American Wings, Inc at 3000 NW 79th Ave is entirely incompetent. I am furious with UHaul for making the day even more stressful than it already was and will be going out of my way to avoid them at all costs in the future.

Anne R 
Rating:
2.0

Employees were not friendly and welcoming. Equipment was a joke, cabin smelled like a pot house. The truck desperately needs some good maintenance and washed deeply.

MARK S 
Rating:
4.0

Customer did not leave a comment.

Luis C 
Rating:
4.0

Customer did not leave a comment.

KEYLA O 
Rating:
5.0

Customer did not leave a comment.

JOSE A 
Rating:
5.0

Customer did not leave a comment.

Luis R 
Rating:
5.0

Hector is amazing

JOFREEN B 
Rating:
5.0

Customer did not leave a comment.

Juan S 
Rating:
2.0

Customer did not leave a comment.

GRETTEL D 
Rating:
5.0

My initial order was for a van in a separate office that was inappropriately assigned to me when the representative who could/would give me access was apparently on vacation on the day I needed the vehicle. While I'm glad I got to this location because the office was clean and the staff was professional and courteous, I wound up losing hours, some of which I spent sitting on a curb outside a closed office waiting for someone to give me a key at its designated opening time. The owner there insisted that they communicated with uhaul that this employee wouldn't be here for the holidays, so my initial order should've been canceled well ahead of time

MARIA B 
Rating:
4.0

Customer did not leave a comment.

PEDRO C 
Rating:
5.0

Best location I have ever rented from

DANIEL E 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI G 
Rating:
1.0

Agreed to take a shared load from an inconvenient location under the condition that I could pick it up @ 9:00am sharp to avoid driving at night. The load was not ready upon arrival. It was allegedly in the warehouse and and the representative misrepresented she did not know when I coming. Nonetheless I was assured it would only take 20 min to locate the load and put it in a trailer. I waited over 1.25 hrs and the load was still not ready despite repeated assurances.

Brad J 
Rating:
5.0

Was asked to drive 14 miles out of my way to pick up this truck a day before I was scheduled. NOT in my plans! I UNDERSTAND demand is high …BUT: Vehicles need to be cleaned and better serviced. Needed to clean windshield inside and out myself to see safely at night. Vehicle needed new windshield wipers a while ago. Column shifter needs adjusting (jams when trying to shift from reverse to park). Come on folks… you charge a LOT for these rentals… I’ve been a customer for decades and I shouldn’t have to leave a review like this one. My review is not negative on the pick up location - they were very professional and were simply the drop-off and pickup point for this vehicle. They are an independent storage company.

STYLIAN C 
Rating:
5.0

Continué to offer quality services

LEONARDO N 
Rating:
5.0

Respectful and professional!!

CLINTON C 
Rating:
3.0

Customer did not leave a comment.

JHENSS R 
Rating:
5.0

Customer did not leave a comment.

Santiago G 
Rating:
3.0

Vehicle smelled like pot not properly clean and after I ask the staff if I needed a lock and they sold me one it didn’t fit and didn’t wanted to refund me because it was open

JORGE C 
Rating:
5.0

Customer did not leave a comment.

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

Vidal S 
Rating:
1.0

Literally I drive like a hour trying to find A droop off location because no body wants to take the truck, that’s make me loose my fly today , I’m asking to the staff if they can do something about it but they just act unhelpful. I buy an other ticket because I loose my fly and cost me a $169.00 just thanks uhaul for make me loos time and money.

RICHARD O 
Rating:
4.0

I have rented an U-Haul Van several times. Most of times it has been good or better but this time was unfortunately experience. I called to 1(800) 468 4285 and booked the Van I needed for Saturday, Oct. 23/2021. When I when to the location to pic up the Van, it was CLOSED because this locations doesn't open Saturdays. It was awful!!!! The stress, the loose of time and the late arrival to where I was going to with the Van. I had to call 1(800) 468 4285 again and a very nice lady helped me resolve the situation, but the damage that this situation caused me was very regrettable and negatively affected the result of my efforts for the day. Very embarrassing and frustrating. Mario Lorenzo

MARIO L 
Rating:
5.0

Customer did not leave a comment.

SUSANNE S 
Rating:
2.0

They Didnt have the furniture dolly I needed for my couches and larger furnitures. Really disappointing.

Jose P 
Rating:
4.0

Customer did not leave a comment.

CARLOS G 
No reviews have been submitted for this location.

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