Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

233 reviews

7500 NW 25th St Ste 120   Miami, FL 33122

(786) 837-8645

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 12/31/2022: 9:00 am - 3:00 pm
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(786) 837-8645

7500 NW 25th St Ste 120
Miami, FL 33122

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    10 am–2 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 12/31/2022: 9:00 am - 3:00 pm
  • 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonardo H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

Orlen P. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
3.0

Customer did not leave a comment.

christian A. 
Rating:
1.0

Good morning, the van had a bad smell and the right rear tire had low pressure 33 PSI, I told the Front Desk staff and they told me that this was not their problem, that I should put air in the tire, incredible that you pay for a service and what the customer has to do

Richard S. 
Rating:
5.0

Easy

Luis L. 
Rating:
2.0

No furniture dollies at this location. This is the one thing that was super important to have and they said they don't carry them.

Joseph U. 
Rating:
5.0

Just perfect

Damaris S. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Andres L. 
Rating:
5.0

Medir bien el tanque de gasolina al entregar al vehículo

kenneth P. 
Rating:
5.0

Customer did not leave a comment.

samuel R. 
Rating:
4.0

Explain a little better the location of the office

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Paola P. 
Rating:
5.0

Customer did not leave a comment.

Sarika V. 
Rating:
5.0

Super professional & excellent service 👏

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
5.0

Customer did not leave a comment.

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Jen C. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

complete disaster of an experience. It took over an hour to pick up my rental. i request a refund.

Ron S. 
Rating:
5.0

Clerk was professional clear and simple as instructions was given No complaint with this Branch

Amado G. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
5.0

Customer did not leave a comment.

HENRY J. 
Rating:
5.0

Good customer service

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
5.0

Customer did not leave a comment.

Tomas G. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
2.0

This was not the location I was originally supposed to pick up the van I had reserved, that was a nearby location called American Wings, Inc. The first issue was that they left me the wrong keys in the lockbox. When we called UHaul, they told us to check every lockbox first and when that turned up nothing, they said we couldn't take the truck the keys did belong to because it was "rented out to another customer" and they "couldn't change that" from their end. This ended up being complete nonsense, but I'll revisit that soon. The customer service rep then sent us to this location where we could pick up a different van. The front office is difficult to locate but we were able to finally get the keys and start my move. When I returned hours later to return the van, I realized the customer service representative who had assured us she had changed our reservation to this van had not done anything of the sort. My app still thought we had taken the first van and would not let me complete the return process since the mileage was "less than the starting mileage". Sick to death of the issues, I called UHaul once more and the customer service rep told me that she could not change it because the van in my possession, which I had been told was under my account was actually checked out by a different customer and once again, they couldn't change that from their end. This is where I lost my temper and told the rep that they needed to figure it out because I was not staying there forever, I would happily leave the van with the keys inside and make it their problem. This is when the rep said she would call the customer who had checked out the van and sort out the reservations, so I guess they DID have the ability to change it from their end. She returned only a few minutes later to let me know she had fixed the reservations and I could leave the keys in the key drop off (which they never told me I could do before that point, I would have just done that from the start then), I then asked her to send me something confirming that I was allowed to leave the keys, just in case they tried to charge me more later for doing the return incorrectly. Overall, I was deeply unimpressed by UHaul and their partners. The location at 7500 NW 25th at least knew how to put the correct keys in the lockbox but they could use some better signage so people don't have to spend 15 minutes searching for their offices like we did. UHaul is awful; their customer service won't help you unless they're forced to and their third party partner American Wings, Inc at 3000 NW 79th Ave is entirely incompetent. I am furious with UHaul for making the day even more stressful than it already was and will be going out of my way to avoid them at all costs in the future.

Anne R. 
Rating:
2.0

Employees were not friendly and welcoming. Equipment was a joke, cabin smelled like a pot house. The truck desperately needs some good maintenance and washed deeply.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

Customer did not leave a comment.

KEYLA O. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Hector is amazing

JOFREEN B. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
2.0

Customer did not leave a comment.

GRETTEL D. 
Rating:
5.0

My initial order was for a van in a separate office that was inappropriately assigned to me when the representative who could/would give me access was apparently on vacation on the day I needed the vehicle. While I'm glad I got to this location because the office was clean and the staff was professional and courteous, I wound up losing hours, some of which I spent sitting on a curb outside a closed office waiting for someone to give me a key at its designated opening time. The owner there insisted that they communicated with uhaul that this employee wouldn't be here for the holidays, so my initial order should've been canceled well ahead of time

MARIA B. 
Rating:
4.0

Customer did not leave a comment.

PEDRO C. 
Rating:
5.0

Best location I have ever rented from

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI G. 
Rating:
1.0

Agreed to take a shared load from an inconvenient location under the condition that I could pick it up @ 9:00am sharp to avoid driving at night. The load was not ready upon arrival. It was allegedly in the warehouse and and the representative misrepresented she did not know when I coming. Nonetheless I was assured it would only take 20 min to locate the load and put it in a trailer. I waited over 1.25 hrs and the load was still not ready despite repeated assurances.

Brad John M. 
Rating:
5.0

Was asked to drive 14 miles out of my way to pick up this truck a day before I was scheduled. NOT in my plans! I UNDERSTAND demand is high …BUT: Vehicles need to be cleaned and better serviced. Needed to clean windshield inside and out myself to see safely at night. Vehicle needed new windshield wipers a while ago. Column shifter needs adjusting (jams when trying to shift from reverse to park). Come on folks… you charge a LOT for these rentals… I've been a customer for decades and I shouldn't have to leave a review like this one. My review is not negative on the pick up location - they were very professional and were simply the drop-off and pickup point for this vehicle. They are an independent storage company.

STYLIAN C. 
Rating:
5.0

Continué to offer quality services

LEONARDO N. 
Rating:
5.0

Respectful and professional!!

CLINTON C. 
Rating:
3.0

Customer did not leave a comment.

JHENSS R. 
Rating:
5.0

Customer did not leave a comment.

Santiago G. 
Rating:
3.0

Vehicle smelled like pot not properly clean and after I ask the staff if I needed a lock and they sold me one it didn't fit and didn't wanted to refund me because it was open

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Vidal S. 
Rating:
1.0

Literally I drive like a hour trying to find A droop off location because no body wants to take the truck, that's make me loose my fly today , I'm asking to the staff if they can do something about it but they just act unhelpful. I buy an other ticket because I loose my fly and cost me a $169.00 just thanks uhaul for make me loos time and money.

RICHARD O. 
Rating:
4.0

I have rented an U-Haul Van several times. Most of times it has been good or better but this time was unfortunately experience. I called to 1(800) 468 4285 and booked the Van I needed for Saturday, Oct. 23/2021. When I when to the location to pic up the Van, it was CLOSED because this locations doesn't open Saturdays. It was awful!!!! The stress, the loose of time and the late arrival to where I was going to with the Van. I had to call 1(800) 468 4285 again and a very nice lady helped me resolve the situation, but the damage that this situation caused me was very regrettable and negatively affected the result of my efforts for the day. Very embarrassing and frustrating. Mario Lorenzo

MARIO L. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE S. 
Rating:
2.0

They Didnt have the furniture dolly I needed for my couches and larger furnitures. Really disappointing.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

HECTOR C. 
Rating:
5.0

Hector is awesome!

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
4.0

Customer did not leave a comment.

MIGDALY A. 
Rating:
4.0

A usable phone access customer service..not 50 minutes wait time.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

REYNIER V. 
Rating:
1.0

Customer did not leave a comment.

NICOLA M. 
Rating:
5.0

This U-Haul location is in a great Location. They have fantastic Customer Service & Fast Pick up. I highly recommend this location.

Emanuel B. 
Rating:
5.0

Customer did not leave a comment.

Amaury P. 
Rating:
4.0

The experience of getting the keys for the truck was bad waited an hour for the guy to figure out that the 1 truck out there that was 26ft which is what i ordered was indeed the one for me and needed to be registered as returned from.last customer

Norland L. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

It was difficult to find the place because it looked like it was on two opposite sides. However, once I found it they were super helpful.

FERNANDO C. 
Rating:
5.0

This was an actual UHaul Center. Beautiful, organized and the staff was great.

Robert E. 
Rating:
1.0

I got charged for Safe Move when I specifically asked not to include that service, my U Haul had NO wind shield wipers and it was pouring. It was also dirty inside.

GIANFLAVIO G. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

I Ting L. 
Rating:
4.0

Our truck was not cleaned, it had potting soil in the door pockets. Our air conditioning didn't work as well. Very miserable in the Deep South with no air.

Mollie S. 
Rating:
5.0

Excellent service and attention, the trucks in very good condition

JUAN G. 
Rating:
5.0

Took a little while to get help at the front desk, but overall great experience.

OLIVER T. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo J. 
Rating:
5.0

The Passenger side seatbelt not working. I have rented this truck 3 times #4150. I have reported it, and as of yesterday 07/08/21 it was still not working. It is unfortunate that my wife has to sit there without a seatbelt, with no recourse, due to the fact that there were no other trucks available.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

Annelly was very helpful and knowledgeable

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

No need to improve, service was good and quick.

Oliver T. 
Rating:
5.0

becarefull with another location because on coral way & 67 ave miami florida the service was unacceptable and un professional They make a reservation to wrong place and I was driving for all miami looking for where is my reservation assigned, until I found the correct locations

GEOVEL A. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Angel O R. 
Rating:
5.0

good customer service

DENNIS L. 
Rating:
3.0

Do a better maintenance to the vehicle. The vehicle was poorly maintained, mechanically in poor condition, horrible noise and smell to burned oil.

ALEXIS C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
4.0

The inside cab had soda spilt in the cup holders and down the sides of the consol. The inside of the truck bed had something sticky on it.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

NELDO S. 
Rating:
5.0

Customer did not leave a comment.

EVELYN C. 
Rating:
5.0

The truck that was given to me had a transmission that was in very serious disrepair. It could not shift gears effectively, and inevitably cost us almost double the gas it should have, and we drove 500 miles, so it was a very pricey issue. At times, it would just shake back and forth just from trying to get into gear.

KARISSA P. 
Rating:
5.0

Customer did not leave a comment.

Andres G. 
Rating:
2.0

The truck has all the service lights on and all the beeps. We were afraid that the truck will not work or not turn on. I got photos and videos of all the service issues this truck has. This truck shouldn't be out on the road legally. Its a danger to the driver and the others in the street. Also, I put gas before coming back and you guys still charged me 3 gallons. Unfair.

Arnaldo H. 
Rating:
5.0

Customer did not leave a comment.

Milton R. 
Rating:
5.0

Excelente atención y servicio de primera los que atienden son siempre muy amables

NADIM A. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
No reviews have been submitted for this location.

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