Customer Reviews for Value Store It
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Value Store It
Luke H. on
Location has limited parking
Robert L. on
The service was good -- fair price, quick check-out -- Lourdes asked if she could use my rental return as a way to train her assistant -- although it took longer doing it this way, I was amenable to doing it and I appreciated that she asked me before she just did it. A good experience overall.
Aelana C. on
By far the best location to rent a Uhaul Van. The Storage manager and her staff are courteous and helpful and the paperwork is quick and painless. Great follow through.
Fernando F. on
Everything was excellent. I found the team there very respectful and very friendly.
Aelana C. on
Efficient, thorough and quick service; every vehicle I rent from this location is very clean and the customer service is great.
sheliniqua V. on
Nothing at this time
JACKELYN S. on
THE CAR BROKEN THE FIRST DAY OF THE RENT.
Aly S. on
it took a long time to rent the cargo can. I was FORCED to buy the $11 per day insurance, even though i declined it and show the staff member my insurance card. this insurance should not be mandatory. if a client pays $11 per day for insurance (that is equivalent to $330 per month or $4015 per year) an outrageous amount for an insurance that also has a $150 out of pocket deductable) even thought i drove less miles that orginally estimated (25 miles instead of 35 estimated), they charged me for more miles after returning the truck. I returned the cargo van after hours, so there was no one to discuss why the extra charge. tried to call the location the following day, it rings once and call drops. this happened 11 times throughout the day. finaly, it was not worth the aggravation. no more renting from that location. a terrible service, forced insurance pricing, and no way to get hold of them to fix any issues.
Eduardo C. on
Always been an Uhaul Customer excellent Service thanks
Amir D. on
It was a pleasure to rent a U-Haul truck from this location thank you so much see you soon again
FERNANDO F. on
Excellent staff. Very friendly and helpful. I have rented there before and really enjoy going back.
Ana D. on
Excelente service.
FERNANDO F. on
Excellent service
Rafael U. on
The girl who treated mevmade me feel like a was a TERRORIST, calling my wife to verify that i was the person who was going to drive the van, i love this country a that broke my heart.
Eileen S. on
love the staff and all went smoothly..
Eileen S. on
Lourdes is EXCELLENT, i rent from her frequently, i will be going there in 2 weeks again and then 3 weeks later and then in March and May. i like working with HER and her ENGLISH is perfect SO please KEEP her at this Location on SW 8th street BEFORE 32nd avenue in Miami thank you Eileen
Damion R. on
Lourdes, the manager was very helpful. She exceeded expectations. When I arrived there were no vehicles there. But she went above and beyond to locate one and have it readily available. She is amazing and definitely save the day as he skills made it easier for me the customer. She’s definitely a keeper and an important asset to your company.
William C. on
Excelente, fast and friendly service
Luis A. on
????
Reno E. on
They did not have tricks after I reserved it Wasting time,I had to go other location
Lesley Anne K. on
Have parking for customers while they are using the rental
Bogdan A. on
Get more trucks :)
Adriana V. on
I had a very bad experience with your company, at the moment a made the reservation I request a furniture pads, when I went to the facility they did not have furniture Pads, they charge for this and ALSO they charge for 2 days, I only use truck from 11Am to 2pm , for 3 hours
Maria B. on
Amazing customer service!
Alejandra K. on
Great Service!
BARBARA M. on
Your CSR was very knowledgeable about your product. She made the transaction seamless.
FRANCISCO G. on
To begin with: I arrived at 9:15 to pick up my rental to find a sign on the door indicating the office was closed while they went to the bank. Once the arrived the computer was "slow" new update was not working properly. This delayed my "speedy" checkout process another 20 minutes. All in all we lost about 45 minutes of Morning due to your location's inefficiencies.