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JAMIE R
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This my seconde time i rent with U-Haul this is a good company specially the location I pick up the car they so nice with customer I give U-Haul 10/10
GORDONN SAbsolutely not recommended. It took me over an hour to pick up the truck with the person who helped me at the front desk, even though I had already made a reservation online and entered all the information. She made a mistake when preparing the invoice, and while she was fixing it and everything, an hour passed. When I checked again, the name was misspelled. I understand it was a typo, but all of this delayed my move-in day, and taking an hour and a half to pick up the equipment seems excessive. However, I have four charges on my credit card because she (the person at the front desk) made a double reservation. Now I have to file a claim with the bank.
Gloria HI want a call back. Not a happy customer when I got in the truck I checked the gas line and when returned the truck I put a bit more in. I get a bill for not putting it back to the correct line when it was a bit over. This is incorrect and needs to be fixed.
TREVOR WThe employee the u haul was so kind and perfectly professional
PAUL KExcellent Services
ADRIANA GLexi at the front desk was extremely polite, quick, friendly and helpful. I am grateful she made the process so easy for me. This location provided a perfect experience. Thank you!
NICHOLAS LDrop the milage fee back to 99 cents per mile.
BRENT PHIGHLY RECOMMEND - excellent customer service. Clean vehicles, friendly staff. Great experience.
ANNE AQuick and Friendly experience… I recommend them
DONALD MNadine was fantastic! She was kind and very helpful! Answered all of my questions and made my whole experience extremely enjoyable.
Joshua SThe person in charge in the office was simply outstanding, best service ever
Jorge SEXCELLENT Customer service. Perfect experience. Kayla deserves a bonus. Above and beyond!!!
Michael TVery nice and easy to deal with location is very clean
SEAN MFlawless friendly service in and out.
Leonard Cthe inside could’ve been a bit more detailed there were chips on the floor but other than that amazing!
Jonah SPlease inquire to Kayla, that I posted a review…that I gave this review…. Uhaul- congress ave. boca raton, fla. Kayla, has a great disposition, when first calling for a 26’truck Kayla was friendly, patient, helpful, assuring, & understanding… also, the 3 hour 2 mover request was provided by Kayla…. The critical time in need for a 26’ foot truck, on a Sunday, relieved the stress in our situation, as Kayla helped…. just had a lot going on with the move, as well as other matters…..Special thank you, to Kayla & Nadine, for fulfilling our needed 100 percent!!! Kayla, congress ave (new location) Boca Raton, Florida Steven & Katrina Kirsch 561 789. 8584 steven.kirsch@ yahoo.com PLEASE TELL KALA STEVE KIRSCH 5617898584 SENT THIS REVIEW…… Sincerely, Steve Kirsch
STEVEN KVery nice lady you have working for you it’s hard to find good dedicated people who care .
PAUL PThere was no one in the office when I arrived. Waited outside for about 5 minutes. Printer was out of paper and the associate did not know where the paper was. Or they were out of paper. No issues with the truck.
LAURENCE KLower the cost per mile
ORLANDO PJust keep doing your best
Sunshine RKayla was extremely pleasant and knowledgeable. excellent customer service.
SCOTT CEverything was excellent! Staff was very helpful and extremely nice. Would definitely rent from there again. Thank you!
DARREN BThe whole process from booking online to picking up and dropping off was smooth and excellent.
JULIE VFriendly lady taking care of me. Clean place and truck. Great experience. Thank you
Julie SManager at location was very service friendly, polite and knowledgeable about the equipment
JOSE M