Customer Reviews for Valvoline Express Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valvoline Express Care

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Karl B. on

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Thank you! ????

Gregorio L. on

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Customer did not leave a comment.

KAREEM C. on

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All perfect

Teresa W. on

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Make sure you handle the reservation as it was booked and not make any changes to it after it's complete.

Melissa E. on

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Customer did not leave a comment.

Ken W. on

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Great service... electrical connector came off the plug on our car... we didn't have lights on the trailer the whole way home and it messed up the pigtail. It all worked out.

Estreberto V. on

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They charged me a license recovery fee and said it was in case I lost the plates. (why the hell would I pay a fee for lost plates, if I haven't even stepped in the vehicle??). They made me initial that they gave me the truck in clean condition, but there was debris all over the floor of the box. He also charged me taxes for the rental...I rented it in Oregon and dropped it off in Oregon. There is no sales tax in Oregon. I've never paid tax in Oregon for a uhaul rental. The guy also said to inspect it for damage, so I did, and then when I showed him pictures of the damage I found, he said it didn't matter as long as I paid for the insurance. So why the hell would he tell me to check it for damages, and then turn around and tell me it doesn't matter?? Major waste of time and completely misleading information. I will be escalating this further along

Justin T. on

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Customer did not leave a comment.

Gary R. on

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Ernest was an EXCEPTIONAL employee and made extra effort to make sure our experience was totally satisfactory. We really appreciate his extraordinary care. UHaul didn't provide the equipment we reserved, but because of Ernest's zeal we have a very successful move. Outstanding. The cab on truck was cramped and uncomfortable for long distance travel. Couldn't stretch out for 6 days and 3,267 miles! Extended cab would have been highly appreciated. One of us was disabled and passenger seat didn't recline enough. Foot well was undersized causing a twisted seating position. Dual armrests were excellent, though.

john M. on

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Customer did not leave a comment.

Richard H. on

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great staff

David C. on

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only objection is U-hauls requirement for a second contact person - if you're single or don't have personal friends that could be called if I didn't show up with trailer. You get a person's drivers license plus a credit card to cover. Some people object to the "privacy invasion". Just my opinion. Other wise - everything great. Trailer pulls ideally. Was extremely courteous.