Joe was awesome! Very fair pricing, easy pick up and drop off. I’d recommend all day!
SAMANTHA H
Customer Reviews for Valyou Tax Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service, easy and fast return after a long day of moving, Great place!!!
AMANDA TWhen I picked up the trailer, we noticed that one tire was wore on the edge & one front tire strap had been missing a piece. When we loaded the car, we found that the tire was wore to the internal cords & found that the tire strap was too short to reach the ratchet. Road assistance came to my location & replaced the tire before my trip. Other than that, the trailer worked well.
ERNEST Cneed to improve Available contact better
EDWARD FThe owner was a joy to work with and very helpful.
ROBERT SFriendly and very helpful. Great service
JEFFERSON CBest experience we’ve ever had.
FREDERICK JEquipment was pre position by office for pickup via the app. Check in was easy. I was met immediately upon arrival and an employee handled check in. He was both enthusiastic and courteous. I will definitely use this location again.
Herbert KTrailer pulled very nice but when I tried to load lawn mower it wouldn’t let me load without removing mowing deck. Trailer opening was not same as trailer was got it on but had to take deck off. Nice pulling trailer
ORVILLE RKeep doing what your doing
CHRISTINA FWe were able to leave our vehicle while we used the uhaul which was a blessing, but the inside had leaves and dirt which we had to sweep out before loading our belongings. Still grateful for the location. Thank you!
Trinity POriginal reservation for a 15’ truck was made by me with U-Haul National Dispatch atPeace Frog Storage and U-Haul location for pickup at noon the following day. I arrived at 12:20. The truck had not been returned by the previous person who rented it. The woman there said he had not returned the truck nor called the location with a reason for not returning it. She said there was nothing she could do. She did offer to contact another U-Haul location to find a truck for me. She found that Val-You Tax Service had a 15’ truck available..That location was about 6 miles away. I went there and Joe ( the owner) couldn’t have been nicer. Joe turned my nightmare into a celebration. I was able to drive the truck from there to my destination but my schedule was blown by roughly two hours or so. The process of ensuring that the reservation can be fulfilled needs to be reconsidered. This was a major setback for me and caused an anxiety attack that was brutal to get a handle on. Thanks to Joe at Val-You Tax Service/U-Haul for saving the day for me although my schedule was blown and a heavy dose of anxiety was on my lunch plate. Next time I will call Joe first to reserve a truck.
MATTHEW TU-Haul made our moving experience exponentially easier and stress free.
Scott MThe trailer I rented had a tire that lost pressure because it seemed to too old. There were signs of dry rot. I know it’s hard to predict this type of failure. It took U-Haul roadside assistance three hours to replace the tire because it was hard to find the correct size in our area. I wonder I’d it would be possible for U-Haul to do a better job tracking and predicting these kinds of problems (possibly using AI?).
Paul OThe pick-up and drop-off was fine, but the uhaul customer service representatives the last 2 times I have rented were super rude and hung the phone up on me, I will use another service from now on because nothing ever gets done about it.
rachel sWhat a breeze, with kind helpful staff. Trustworthy with no overcharging for mileage or fuel. I will be using this location from now on. Recommended friends who pick up trucks this week too. Thank you. Easy and flawless!
Michael WThe location was within a few miles of where we put our furniture in storage and on the same road. Couldn't have been easier. The person there was great and handled the transaction perfectly. It was a pleasure.
JOHN EI originally scheduled this rental with Peace Frogs location in Gloucester, VA. The person there was 30 minutes late to open the store, was rude and not helpful. While waiting for her I called the 800 Uhaul number and they moved my reservation to Valyou Tax, LLC location. I was VERY, VERY PLEASED with ValYou! He more than made up for the ridiculous incompetence of Peace Frogs person.
HERBERT GI wanted the rental to include a handtruck to load boxes but none were available - fortunately the apartment complex had one to borrow. The checkout process was quick and easy but surprised me that no visual inspection of the truck was made.
STEPHEN FEasy and quick equipment drop off. Great staff.
Michael OThe front door was locked. I went to a side door and found a guy who checked me in. You also switched me to this location, which is 15 miles from my home, from the location I requested. Also, I returned the trailer 2 days early and did not get a refund. Last time I rented I had to return late and you dinged me, plus you fined me for going to the “wrong” location.
WEICHEL WExtreemly professional w/ excellent service - The truck was perfect - clean - full of gas and ready to go.
Cindy M