Customer did not leave a comment.
Wilfredo R
Customer Reviews for VanGordens Towing And Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented trailer they said I would get money off for returning it a day early. It was a two day rental, Dropped off one day witnessed by Mike Uhaul Worker.
Michael SAbout 3 miles down the road after picking up the first trailer, the trailer came off the hitch. I was on a country road and only doing about 35 mph at the time. The tongue on the trailer had the older screw down connection which apparently failed. I called VanGordans and they came out immediately and had me follow them back to their shop to pick up another trailer that had the newer style hitch on it. They had no idea that the previous hitch connector was damaged as they had no issue attaching to my 2 inch ball. I recommend that all the old style lock down mechanisms be replaced with the new style or that all the old style hitches be promptly inspected. If I was on the interstate, towing a larger trailer, I am sure the issue would have resulted in a catastrophic accident. I had no further issues with the second trailer.
Joseph LVery helpful staff .
THOMAS BEverything was quick and easy with no issues!
Michael LNot a thing.
CRAIG BThey were willing to assist me if I had any issues dropping off my rental trailer. They were also professional and courteous.
MARK Ha print out with instructions on adjusting side mirrors, controls on the steering column to name a few. Thank you
Debbie RStaff was very friendly and helpful. We were a walk-in customer and they welcomed us without hesitation.
Sharon SEmily was super friendly and helpful! Efficient and fast return process.
Melisa M