About 3 miles down the road after picking up the first trailer, the trailer came off the hitch. I was on a country road and only doing about 35 mph at the time. The tongue on the trailer had the older screw down connection which apparently failed. I called VanGordans and they came out immediately and had me follow them back to their shop to pick up another trailer that had the newer style hitch on it. They had no idea that the previous hitch connector was damaged as they had no issue attaching to my 2 inch ball. I recommend that all the old style lock down mechanisms be replaced with the new style or that all the old style hitches be promptly inspected. If I was on the interstate, towing a larger trailer, I am sure the issue would have resulted in a catastrophic accident. I had no further issues with the second trailer.
Joseph L
VanGordens Towing And Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Ariel, PA 18436
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Very helpful staff .
THOMAS BEverything was quick and easy with no issues!
Michael LNot a thing.
CRAIG BThey were willing to assist me if I had any issues dropping off my rental trailer. They were also professional and courteous.
MARK H