Make sure equipment especially tires are properly inflated. After loading my vehicle onto the transport trailer I noticed one of the tires was quite low on air. The attendant got an air compressor and inflated the tire. I asked how much air was put in he said about 10 lbs. he said to keep an eye on it when I fuel up! In the back of my mind I knew this could be a possible issue but with a 32 hour drive ahead of me I was anxious to get going. About 90 minutes into the trip the tire ripped apart. The tire repair person said he'd never seen a uhaul rim in that poor condition. He said they are usually in pretty good shape. The inside of the rim was quite badly rusted. It took approximately 4 hours to be back on the road. Bottom line a transport trailer with a leaking tire should not leave the lot!Michael S.
Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer I rented had 4 new tires and looked very good but when I got to my location and opened the door there was a few broken hangers and something plastic broken inside the trailer. Not major but I was surprised when I opened the door. I didn't open door at facility.Michael W.
Better tarp and tarp ties availabilityMuhammad I.
They helped me hook and unhook the trailer.BRIAN C.
The man I spoke to on the phone at Van's to reserve the Uhaul seemed helpful and polite. However, when I went in inperson to confirm the after-hours pick-up, he was rude and dismissive. Needless to say, when the time came to pick-up and return using after-hours....it was a mess. I never received a contract, and had to rely on helpful customer service to assist me. Not a great experience...especially for the cost.Louis R.
Great friendly service price was great will recommend it was all around awsumtravis M.
Great service and very pleasedRhonda D.
Customer did not leave a comment.DONALD H.
Customer did not leave a comment.RANDALL O.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Edward H.
Customer did not leave a comment.kiyaira T.
Manager very helpful.Mark W.
Customer did not leave a comment.Raelene F.
Customer did not leave a comment.Gregory R.
Couldn't get much better.David L.
The guy that rented the uhual to us was rude. He didn't tell us the price or tell us anything about what we paid for. Just told me he needed my credit card. I asked what the total was and he told me and that was it. I didn't even need the uhaul till the 24th. I could have returned it the 23rd for cheaper the guy told me at the return location today.cortney P.
Customer did not leave a comment.Chris A.
Discuss all charges before adding them to the contract. I was charged for something I thought was optional. We did not discuss the damage protection coverage. I didn't bring it up and the agent did not ask if I wanted it. Would have been appropriate to explain if it was required or to give me the choice.Sandra F.
Not to have rude employees. Not to hang up on people when we trying to understand what is going on with our payment. Send them receiptsEmber C.
Customer service could have been better, the guy pretty much just gave us the keys and said â€˜here ya go'. He wasn't rude, but he definitely wasn't super friendly either. I asked to rent a 2bed+ truck, which I assumed would accommodate 2 bedrooms, living room and kitchen. It did not. We would have made two trips with the truck but since we were paying per mile for mileage, we just made several more trips with our own vehicles. If the truck would have been appropriately sized, or if it were suggested that we rent a larger truck, we would have been able to make only one trip as planned. In the end, having a uhaul was helpful, but the whole experience was rather disappointing.allison W.
The gentlemen working at the pickup location were patient and extremely helpful.annnastasa G.
Went in on Friday to reserve a truck for the following Monday. Needed to pick up the truck at 8:00am Monday. Clerk said they didn't open until 9:00am, but if I had a smart phone all I had to do was call "800 UHaul" and someone would walk me through the process of picking up the truck. I ask where the keys would be located and he said out by their mail box. That whole area is overgrown with shrubs and weeds. I ask if I he needed my driver's license or my credit card and was told no, you are all set. Decided to investigate how to obtain the truck before Monday morning. Discovered I had to set up an account. Did that but not without much difficulty because it continued to say I needed a code to verify the account and it would never accept the code I entered. Finally backed out of the account and logged back in and the account was already set up. Decided to call the 800 number 800-Go-UHaul to find out what I needed to do to pick up the truck on Monday morning. Made 4 phone calls and after waiting at least 15 minutes on each call to be connected to a service rep. I hung up. Watched a You Tube Video of how to obtain the truck. The independent You Tube Video was very helpful. All U-Haul clerks should watch it so they will know the procedure or better yet all clerks should be required obtain a truck through their smart phone. Since I had to reserve the truck on line I began to worry I had two reserved since the clerk said I was all set on Friday. Made another call to 800-Go-UHaul. Waited 20 minutes for someone to finally answer. They were very helpful and sent me a link to click on when I showed up to get the truck on Monday morning. Arrived Monday morning, clicked the link. Had to go to the Key boxes and scan the bar code for the location (You Tube Video nor U-Haul rep. on phone said anything about this). Scanned location barcode, took a selfie, took a picture of my driver's license, Then it would not scan the back of my license. Began to chat, but finally got the back of license scanned. Next instruction was to find the location of the truck (thy only had 3 trucks there). You Tube Video showed truck number on the left front fender. Could not find the number anywhere on any of the trucks. Finally clicked on located truck and it gave me the key box number and combination code. As soon as I opened the door I noticed the driver's seat was ripped. Had to check off on exterior condition, fuel level and mileage, but was not offered the opportunity to check off interior condition. Started the truck and began loading a few things into it from my car. Got a call from my office (by the way no one said anything about verifying who I was with a an alternate phone number and/or a listing my business) my office person said she just received a call from the other U-Haul dealer in town and he told her my truck had been transferred to his location and I should go down there and pick it up. I told here to call him back and tell him I was sitting in a truck and it was running and I was not going to his location to pick up a truck. After 20 minutes of jumping through all the hoops I headed down the road immediately noticed a tire noise. A tire either has a slipped belt or a knot on it. Told the clerk when I returned the truck. While on the one day trip I noticed the truck number on the driver's side at the very back and top of the box. Apparently there lacks consistency as to where the truck number is located and no where in the instructions does it say where to locate the truck number. And as to the Contract Terms & Conditions/Agreement - 14 pages and 6,333 words. I understand the need to protect your company and its equipment, but really - who would take time to read all of that. You need to streamline that document so someone might actually read it.Tom D.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.Dustin C.
The pick up and drop off was fine, however one of the loading ramps on the trailer I rented was bent. It could not be seen through visual inspection until the ramp was extended, then you could see the noticeable â€œuâ€ shape. The ramp was fine for loading, but the bent ramp would not latch into the trailer for highway use without the use of a pry. Also the left rear tire on the trailer was bald in the middle 2/3 of the tire.Scott S.
Everything went smoothly. It was a pleasure to work with U-Haul and VansBhagirath K.
The computer system was down and they did not have any paper contacts, so they wrote my license and credit card information down on scrap paper. I did not like that and had no choice as I was on hold with customer service for more than 40 minutes.Stefanie F.
Very good experience.Glenn H.
Customer did not leave a comment.Stephen B.
Go over all the fees with the customer. I got hit for $71 for 100 miles of driving when I only drove 33 miles. How is this legal? My initial charge was $70 - suddenly, it became $168, then nearly $400. I doubt I'll use U-Haul again.Marc G.
the man I gave the keys to was not friendly.Regina Y.
Customer did not leave a comment.Chuck A.
Customer did not leave a comment.Joanne G.
Customer did not leave a comment.Donald Y.
Adrian and Randy at Vans Appliance are wonderful to work with. Very helpful and very accomidation. I highly recommend using Vans appliance for your Uhaul needs.James W.
Customer did not leave a comment.Debra M.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.Martin P.
This questioner is hard to answer correctly. I had no problem what so ever with my Massachusetts u haul. They did their job and got my containers to Hannibal. This was at a cost of $2400. This I thought was fair. Now the u haul price from Hannibal to Shelbina was $818. Shelbina is only 55 minutes away from Hannibal. How is that a fair rate? My three containers were brought to me on a trailer being pulled by a Chevy truck. They were left on the trailer for us to empty. When finished, they were taken away. I have no problem with the staff. They were very courteous and helpful. I guess I just don't see how u haul can justify that price for such a short distance. Where as the $2400. from Massachusetts to Missouri was fair. That is why I had a tough time answering the first question. Since this is the first time I ever moved, I have nothing to compare it with. With all that said I would have to rate u haul average.Janette F.
The return process was horrible. There were way to many steps to complete the process and the drop box was not well designated. To add to the frustration, I was overcharged.Stephani J.
The website showed I booked the correct trailer, but when they got the information, it was wrong, the guys fixed it and I was on my way!!! Great business and great guys! They hooked it up for me and made sure my lights worked!! They were just all around fantastic!!!!!Deborah B.
Staff was very friendlyJeffrey U.
Excellent service - the store is a gem! Local shop selling lawnmowers, kitchen appliances, mattresses and more. They also do service repair work. I am glad to know them thanks to U-HaulWilliam N.
gentlemen very experienced ..explained well and got me on the road in no time at all!david M.
Problems with the i.d.system and website. Also concern about being charged twice after entering info again .another customers came in with the same problem on Saturday.john D.
Customer did not leave a comment.Robin L.
Do not keep me holding on the line at the main office for over 45 minutes numerous times. Great job at this location. They person there was very knowledgeable.David D.
Customer did not leave a comment.Gina J.
No problemMark L.
Customer did not leave a comment.Bradley P.
I would recommend, attendant helped me with hooking up and unhooking the trailer.Victoria D.
Staff was helpful and friendly. They were knowledgeable and explained the process thoroughly. I will be sure to share with friends and family and will choose Van's again if I need to move items. It was worth the price to be able to haul larger amounts in one trip.We saved countless hours and gas this way. The ramp on the truck and the appliance dolly were game changers.Dana B.
Customer did not leave a comment.Lem W.
Be more friendlySteven D.
Customer did not leave a comment.Frederick K.
Very rude guys!1 I even have a witness too!! I will never go back to the Uhaul drop off!! The guy with me said he will never have any dealings with Vans in Hannibal Mo ! When you even call there to see about getting a truck their rude!!marcus L.
Customer did not leave a comment.Jamison M.
Customer did not leave a comment.Meagan S.
Friendly, efficient, and really quick. Would definitely use again.Alexander B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Donald C.
Customer service at the U-Haul Rentals sites .and maybe being a little more helpful to the customer instead of them making the customer feel unwashed and like u are doing everything wrong with every step u takeJennifer W.
Customer did not leave a comment.tim L.
More detailed information available online.ken B.
My name was spelled wrong, and the contract was not under a 24 share program, so I had trouble getting checked in. I had to call Uhaul and set up a new contract while I was sitting at the location before they opened. They helped me though, and everything was fine after that.Brittany W.
Customer did not leave a comment.martin P.
Customer did not leave a comment.Tamara M.
Inspect trailer wiring. and verify all (4) marker/running lights.Erica A.
When renting form U-Haul be prepared to reconstruct your plans and drive significantly out of the way to pick up your reserved truck. Customer service is not impressive. The last gentleman I spoke to on the phone was the one and only person I enjoyed talking to and provided great service.Ashley J.
Customer did not leave a comment.shannon G.
Don't cheat customers. He told me that he charged the prior customer $70 because truck was brought back with 1/16 of a tank of gas. He charged them but never put any gas in it. Then told me to bring it back with 1/4 tank.Craig C.
Customer did not leave a comment.Scott E.
Why do you charge half price if we had hauled the trailer empty one way which would be wear and tear on your tires??TAMMIE T.
Customer did not leave a comment.wayne W.
The final bill was $60 but charged my credit card $178. I'm waiting for it to post final on my account. Then my bank will reimburse me the money STOLEN from me. The bank will most likely start an investigation on this bullshit. The guy at uhaul told me the bank was holding my money. My bank said that was wrong. So I'm covered but I gotta wait for money that was intended to pay my mortgage. I'm hard working and live pay check to pay check. Playing with someone's lively hood trying to make a few extra bucks. **** you.kris B.
They need a new computer. The 90's are over!FRED K.
Customer did not leave a comment.KATHY D.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Melvin D.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Troy D.
Customer did not leave a comment.tiana G.
Put the names of the actual renter on the contract not just driver.tim C.
Customer did not leave a comment.stephen R.
Customer did not leave a comment.kim H.
Customer did not leave a comment.cody R.
U joints was going out of it glad i wassnt going out of town in the unitFrancis W.
One way rental price is extremely expensive.Dave P.
Nothing this location was good!Regina Y.
Customer did not leave a comment.kelly G.
Customer did not leave a comment.Carl T.
Customer did not leave a comment.Laura S.
The staff were always curious and respectful when I called with questions. I was always given a contact number, at times a personal cell phone number, and staff worked with me to ensure I was provided the service and time needed to get my items to the correct location. I even had the driver who was dropping off the u-boxes, in Connecticut, call me to make sure he was putting he boxes in the correct location in the driveway. It was apparent that customer service is important and that was a refreshing.David W.
There was a miscommunication on the ease of acquiring our rental using our smart phone but in the end it all worked out and the customer service at U-Haul was excellent. The owner of Vans also went the extra mile to make sure we had our truck.erik G.
Customer did not leave a comment.Blake W.
Customer did not leave a comment.Heather T.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Melvin D.