They took care of me
MATTHEW R
Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should be told that the mileage is not unlimited next time renting from elsewhere
SCOTT HThere was oil or grease in the cargo area had to mop it up and driver floor board was a little dirty
HEIDI SVery helpful. appreciate the great service.
RODERICK BVery nice transaction
LOWRY VDrop off location in mission texas were hard to find. Two were closed and the third could not take any more trailers. I was given a forth location and they did take the trailer
ROBERT CThe staff was absolutely fantastic, helpful and got me through the process very quickly! Kudos
DANIEL DNo suggestion.
RAYFORD GI requested a 10 ft or 15 ft truck. I was told they would only rent to me the 20 ft truck “or loose it.” I do not have experience driving a 20 ft truck and had to park in reverse more than once. I did NOT appreciate that I drove away in the 20 ft truck when there was a 15 ft truck on the lot. It was upsetting and stressful when we already had a big day ahead of us.
Jacqueline MI have rented UHAUL trucks a number of times from Vans Appliance & More, and they are a #1 business. I'm glad they are affiliated with you.
TIMOTHY FI've know the guys at Vans for a number of years and can truly say they are the best company to do business with. I'm a happy customer.
TIMOTHY FAfter hours drop off. Went smooth bc I didn’t have to talk to a representative
Chris DI can't think of anything. I know the guys who run this business and they have always been great to work with. I'm a repeat UHAUL customer.
TIMOTHY FEasy to find. Easy to park.
Tammi SI was charged more than what the website said I would be. The location was messed up when I tried to deliver it. I will be calling requesting the refund of what I was over charged.
Chris PGreat service!
Melissa HWhen customers request dollies it would be great for them to be in the truck, especially if the location is closed and you can't go in and ask where it's at.
Kashonna SGreat facility and awesome customer service.
Jacob GShop was cluttered, but dropoff was simple and quick.
Christine BThe first location was not in operation I had to go to 3 places before I found a r eturn place I went over my miles. By 16 miles because I had to go to three places. HOWEVER KIEYA WAS WONDERFUL .
Rick BGreat place and people. Very helpful.
Ken MVery friendly and helpful staff with a reservation issue to start.
Michael MGreat location, Great experience
ROBERT MEverything was great and simple.
todd lThis location was not listed as A U Haul vendor in Hannibal Mo. I told them on the phone and at the pickup location that I wanted to drop it at Vans in Hannibal Mo., which I did.
Patrick FThere's only one comment that I have to say about this you all is they are absolutely perfect best quality friendly place I think I've ever been in in my life
debbie bThe people who work at the location were very rude. Will not rent from this location again and will tell everyone how awful the experience was.
Tristan BSelf pick up / return is a long process.
Angela BNothing needs improved. Was checked out in minutes.
grayson dRental pickup went smoothly.Owner was very helpful with the pick up and the followup transaction when U haul customer service asked me if I would consider bring a trailer back with me which I did.
Alan SUBox did not ship on day it was supposed to.
Tim EExcellent experience
WAYNE PI booked with a different location and had to pick up here. Man seemed to not know the system very well, took a long time to get checked in.
Donald HDouble check that the good is latched down good.
Bryan BAdrian and his team do a great job and provide great service.
Larry COvercharged me twice causing my account to go negative!
roger bNothing.
Francis HI completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what’s the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.
Roland BI was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.
Kevin EThe trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.
Lesa SVery nice gentleman
mary b