Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)

573 reviews

9681 Hwy 168   Hannibal, MO 63401

(573) 221-5334

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 221-5334

9681 Hwy 168
Hannibal, MO 63401

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They took care of me

MATTHEW R 
Rating:
4.0

Customer did not leave a comment.

RANDY H 
Rating:
5.0

Customer did not leave a comment.

NATHEN L 
Rating:
3.0

Should be told that the mileage is not unlimited next time renting from elsewhere

SCOTT H 
Rating:
3.0

There was oil or grease in the cargo area had to mop it up and driver floor board was a little dirty

HEIDI S 
Rating:
5.0

Very helpful. appreciate the great service.

RODERICK B 
Rating:
5.0

Very nice transaction

LOWRY V 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Rick D 
Rating:
5.0

Drop off location in mission texas were hard to find. Two were closed and the third could not take any more trailers. I was given a forth location and they did take the trailer

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

larry t 
Rating:
5.0

Customer did not leave a comment.

KATIE F 
Rating:
5.0

The staff was absolutely fantastic, helpful and got me through the process very quickly! Kudos

DANIEL D 
Rating:
5.0

No suggestion.

RAYFORD G 
Rating:
5.0

Customer did not leave a comment.

Anthony O 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Katie F 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L 
Rating:
4.0

Customer did not leave a comment.

Dean D 
Rating:
5.0

I requested a 10 ft or 15 ft truck. I was told they would only rent to me the 20 ft truck “or loose it.” I do not have experience driving a 20 ft truck and had to park in reverse more than once. I did NOT appreciate that I drove away in the 20 ft truck when there was a 15 ft truck on the lot. It was upsetting and stressful when we already had a big day ahead of us.

Jacqueline M 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

I have rented UHAUL trucks a number of times from Vans Appliance & More, and they are a #1 business. I'm glad they are affiliated with you.

TIMOTHY F 
Rating:
5.0

I've know the guys at Vans for a number of years and can truly say they are the best company to do business with. I'm a happy customer.

TIMOTHY F 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

After hours drop off. Went smooth bc I didn’t have to talk to a representative

Chris D 
Rating:
5.0

Customer did not leave a comment.

lawrence t 
Rating:
5.0

Customer did not leave a comment.

Travis M 
Rating:
4.0

Customer did not leave a comment.

Roger R 
Rating:
3.0

Customer did not leave a comment.

Matt S 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
3.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

I can't think of anything. I know the guys who run this business and they have always been great to work with. I'm a repeat UHAUL customer.

TIMOTHY F 
Rating:
3.0

Easy to find. Easy to park.

Tammi S 
Rating:
5.0

Customer did not leave a comment.

joseph f 
Rating:
1.0

I was charged more than what the website said I would be. The location was messed up when I tried to deliver it. I will be calling requesting the refund of what I was over charged.

Chris P 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
4.0

Customer did not leave a comment.

Bette j 
Rating:
3.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

Great service!

Melissa H 
Rating:
4.0

When customers request dollies it would be great for them to be in the truck, especially if the location is closed and you can't go in and ask where it's at.

Kashonna S 
Rating:
5.0

Great facility and awesome customer service.

Jacob G 
Rating:
3.0

Shop was cluttered, but dropoff was simple and quick.

Christine B 
Rating:
4.0

The first location was not in operation I had to go to 3 places before I found a r eturn place I went over my miles. By 16 miles because I had to go to three places. HOWEVER KIEYA WAS WONDERFUL .

Rick B 
Rating:
5.0

Great place and people. Very helpful.

Ken M 
Rating:
5.0

Customer did not leave a comment.

Philip S 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

Grant M 
Rating:
5.0

Very friendly and helpful staff with a reservation issue to start.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Anna T 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

Wilfred G 
Rating:
5.0

Customer did not leave a comment.

Kent K 
Rating:
5.0

Customer did not leave a comment.

Nicklous P 
Rating:
4.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Great location, Great experience

ROBERT M 
Rating:
5.0

Everything was great and simple.

todd l 
Rating:
4.0

This location was not listed as A U Haul vendor in Hannibal Mo. I told them on the phone and at the pickup location that I wanted to drop it at Vans in Hannibal Mo., which I did.

Patrick F 
Rating:
5.0

There's only one comment that I have to say about this you all is they are absolutely perfect best quality friendly place I think I've ever been in in my life

debbie b 
Rating:
5.0

Customer did not leave a comment.

Teresa A 
Rating:
5.0

Customer did not leave a comment.

evan w 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Blake S 
Rating:
2.0

The people who work at the location were very rude. Will not rent from this location again and will tell everyone how awful the experience was.

Tristan B 
Rating:
5.0

Self pick up / return is a long process.

Angela B 
Rating:
4.0

Nothing needs improved. Was checked out in minutes.

grayson d 
Rating:
5.0

Rental pickup went smoothly.Owner was very helpful with the pick up and the followup transaction when U haul customer service asked me if I would consider bring a trailer back with me which I did.

Alan S 
Rating:
4.0

UBox did not ship on day it was supposed to.

Tim E 
Rating:
5.0

Customer did not leave a comment.

Tumothy S 
Rating:
4.0

Excellent experience

WAYNE P 
Rating:
5.0

Customer did not leave a comment.

Gretchen L 
Rating:
4.0

Customer did not leave a comment.

Daniel B 
Rating:
3.0

I booked with a different location and had to pick up here. Man seemed to not know the system very well, took a long time to get checked in.

Donald H 
Rating:
5.0

Customer did not leave a comment.

kris m 
Rating:
4.0

Customer did not leave a comment.

Amy S 
Rating:
1.0

Customer did not leave a comment.

terry c 
Rating:
5.0

Customer did not leave a comment.

lenard c 
Rating:
5.0

Double check that the good is latched down good.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Dustin R 
Rating:
5.0

Adrian and his team do a great job and provide great service.

Larry C 
Rating:
5.0

Customer did not leave a comment.

Gina J 
Rating:
1.0

Overcharged me twice causing my account to go negative!

roger b 
Rating:
5.0

Customer did not leave a comment.

Craig T 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Nothing.

Francis H 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

I completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what’s the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.

Roland B 
Rating:
5.0

Customer did not leave a comment.

Sheila S 
Rating:
1.0

I was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.

Kevin E 
Rating:
3.0

The trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.

Lesa S 
Rating:
5.0

Very nice gentleman

mary b 
Rating:
4.0

Customer did not leave a comment.

JON M 
Rating:
4.0

Customer did not leave a comment.

Rose P 
Rating:
3.0

Customer did not leave a comment.

Peter D 
Rating:
3.0

Customer did not leave a comment.

adam c 
No reviews have been submitted for this location.
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