Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)

489 reviews

9681 Hwy 168   Hannibal, MO 63401

(573) 221-5334

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(573) 221-5334

9681 Hwy 168
Hannibal, MO 63401

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Adrian and his team do a great job and provide great service.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Gina J. 
Rating:
1.0

Overcharged me twice causing my account to go negative!

roger B. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Nothing.

Francis H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

I completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what's the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.

Roland B. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
1.0

I was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.

Kevin E. 
Rating:
3.0

The trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.

Lesa S. 
Rating:
5.0

Very nice gentleman

mary B. 
Rating:
4.0

Customer did not leave a comment.

JON M. 
Rating:
4.0

Customer did not leave a comment.

Rose P. 
Rating:
3.0

Customer did not leave a comment.

Peter D. 
Rating:
3.0

Customer did not leave a comment.

adam C. 
Rating:
5.0

Customer did not leave a comment.

amber D. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Ervin H. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

None

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

laurie H. 
Rating:
5.0

Same as the Pick Up location. Easy check in

brian M. 
Rating:
4.0

Customer did not leave a comment.

Ervin H. 
Rating:
5.0

Customer did not leave a comment.

Missy M. 
Rating:
4.0

The U-box is a great service, and overall I had a good experience. Most importantly, the pickup and delivery occurred on schedule. However, improvements could be made to the website to make the experience more user friendly. For example, links sent via text did not function properly. When I clicked to upload photos of the delivery location or confirm equipment, there were error messages on the website.

Alissa M. 
Rating:
3.0

Customer did not leave a comment.

Tommy D. 
Rating:
5.0

Truck itself was in excellent condition and well maintained. The interior of the cab was not clean and had debris on the floor, as well as spilled, dried coffee (or soda) on the console and the passenger door.

Bradley P. 
Rating:
3.0

License plate light was burned out. Driver front fender marker light was burned out. Passenger rear fender marker light was burned out

Dan R. 
Rating:
3.0

Of the dozen or more U-Haul trucks I have rented over the past two years this one was by far the quietest inside the cab driving down the highway. The driver's seat has been covered with a solid vinyl cover instead of a perforated vinyl cover. Even with the great air-conditioning this truck had the solid viny seat cover caused the driver's rear end to sweat through his pants.

Tommy D. 
Rating:
5.0

Customer did not leave a comment.

DON R. 
Rating:
4.0

See above

Kenton K. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Staff at Van's was excellent. Left side trailer marker lights did not work, the lot man was unable to get them working. Stop & turn lights were ok & trip was only daylight, but they need to be fixed before next rental.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kirk F. 
Rating:
5.0

Customer did not leave a comment.

kent T. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

dee K. 
Rating:
3.0

The dealership was fine. The issue was condition of equipment. This particular UHaul truck needs replaced. On average, I rent (2) times per year, and this particular truck is the worst one I have driven. It has nearly 140 thousand miles on it. The steering had quite a bit of play in it, which combined with any wind, made driving worse. Also the steering play was a factor when trying to precisely position for load. Truck also seemed to labor under load on hills. My cargo weight was not excessive, I could barely maintain speed of 45 mph on hills on freeway. Seat cover was a replacement and was loose and bunched up behind knees when driving. Chain for rear locking hasp was barely long enough to get lock through the hasp. The chain had clearly been repaired and shortened at some point Time to retire this truck from fleet

Dave L. 
Rating:
2.0

The app and contactless pick up and drop off was a disaster. The key was not in the box and I was not able to even get the correct size truck. I had to get a smaller truck and make additional trips costing me money. Drop off also did not work as the app did not let me take picture of the dashboard as part of the drop off process even when following directions and spending 15 minutes trying different pictures. Was a terrible experience. The truck alignment also seemed to be off and wanted to veer right strongly, my equipment dolly was not available anywhere either. Was a terrible experience and next time I'll go to Penske

Yessica Q. 
Rating:
3.0

Customer did not leave a comment.

Tommy D. 
Rating:
3.0

Customer did not leave a comment.

Ivory B. 
Rating:
5.0

Outstanding service on both ends of our trip!!

ALLAN R. 
Rating:
4.0

Again the store was very congenial. receptive & helpful. Great experience.

Robert S. 
Rating:
1.0

I was charged 4 times on my card for the same rental.... I'll be calling the bank on Monday!

AMANDA M. 
Rating:
5.0

Needed 5x8 enclosed trailer, but all they had was a 6x12. Back door was hard to open and close

Tommy D. 
Rating:
5.0

Gas gauge does not work properly. When I picked it up it showed just over 1/2 tank. I decided to fill it up before I left town. It would only take 7 gallons. When I returned and attempted to fill back to the halfway mark the gauge jumped from between 1/4 and 1/2 to over 3/4 full. The gauge is definitely faulty. The back door was VERY difficult to open and close. Not sure if it off the track, the spring is broken or just needs lubricated, but it was a struggle to get it opened and closed.

Tommy D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
5.0

Gentleman working there was top notch.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
4.0

The experience was good all together. Im someone who appreciates conversation. I know it's a business to run on top of a rental contract business. Be more interactive with your customers. Instead of 1 worded conversations. Other then that. Clean place. Small town so easy to find. Good prices. Will I use again? Probably not considering I'll buy a trailer. Much less of a headache trying to find the right equipment within a certain radius. For those who do not have funds or the means to want to go that route. It's perfect for you.

JOHNATHON W. 
Rating:
3.0

I had preregistered , but upon arrival I was asked questions already answered online, such as my drop off location, did I want insurance. These were clearly viewable on my confirmed order. I was a little perturbed to say the least. I've had quite a few rentals this year and on every instance the time it takes to actually get in and out is too long. If you show up a little early to compensate then they say you have to be back those few minutes early for your return. If you show up at your pickup time and it takes them 15 minutes to get you processed and hooked up, they don't say you get an extra 15 minutes on your scheduled return time. I don't believe this was the location problem but rather a U-Haul website problem.

Rexford T. 
Rating:
3.0

When a reservation is made for a truck to be at a location, it's nice to be arrive and have the truck be there. Instead of moving our things we haggled for over an hour trying to find another truck. No local trucks were available so we had to drive 20 additional miles each way (which comes off our 50 mile plan btw) to get a truck. Then we went went back to return the truck, there was no key Dropbox, nothing to scan for return. So we had to open the hood and place the key on the motor and then call the next morning to let them know where it was. Not a pleasant experience overall. Prior to this we have used Budget without any issues or hiccups. Our local Budget dealer closed so we were forced to go with UHaul.

Brice S. 
Rating:
4.0

Nothing to suggest

DONALD N. 
Rating:
5.0

Customer did not leave a comment.

DON R. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC R. 
Rating:
5.0

Friendly and helpful

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Very friendly and helpful. Great experience!

BARBARA M. 
Rating:
5.0

Made turning in the equipment great. Found out the trailer ID # was incorrect. Went over the equipment as it should be. Friendly and knowledgeable. How a U-Haul location should be.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Bryson M. 
Rating:
4.0

Customer did not leave a comment.

Louis D. 
Rating:
5.0

There was a lot of dog hair in the cab by the previous user. When we drove off with the windows open, dog hair blew around so much we had to put our shirts over our nose and mouths for a bit. Otherwise truck ran great.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

todd P. 
Rating:
4.0

Keep final bill a little closer to the rental price quoted on website. Final bill was double with no explanation as to why.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
3.0

I have used this U-Haul location on multiple occasions and enjoy working the people there and the location convenience to my office. The staff is always very responsive and helpful. I have used the other U-Haul dealer in our community on a few occasions and much prefer the one I use most often. The other dealer doesn't always have clean and in good repair equipment and rarely are their trucks' gas tanks filled to an appropriate level. The dealer I use most often has office hours from 9-6. Most of the time I have to pick up the U-Haul equipment the day before because I need to use it prior to 9 am. I tried the self-check in on one occasion and FINALLY got it to work. So, I avoid using U-Haul equipment on Mondays. I would like to see the "store/office" straightened up and cleaned a bit more than it is. It is sad to see the declining condition of what was a beautiful store.

Tommy D. 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
3.0

Customer did not leave a comment.

Tommy D. 
Rating:
5.0

Customer did not leave a comment.

Devra C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

He was excellent! Wished I could have picked up there!

Jason M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
4.0

Parking

Aaron L. 
Rating:
5.0

This was by far my best experience with uhaul, the owner was out and unhooking the trailer almost before I had it in park. I wish every business had customer service like this.

ANDREW S. 
Rating:
3.0

Make sure equipment especially tires are properly inflated. After loading my vehicle onto the transport trailer I noticed one of the tires was quite low on air. The attendant got an air compressor and inflated the tire. I asked how much air was put in he said about 10 lbs. he said to keep an eye on it when I fuel up! In the back of my mind I knew this could be a possible issue but with a 32 hour drive ahead of me I was anxious to get going. About 90 minutes into the trip the tire ripped apart. The tire repair person said he'd never seen a uhaul rim in that poor condition. He said they are usually in pretty good shape. The inside of the rim was quite badly rusted. It took approximately 4 hours to be back on the road. Bottom line a transport trailer with a leaking tire should not leave the lot!

Michael S. 
Rating:
5.0

The trailer I rented had 4 new tires and looked very good but when I got to my location and opened the door there was a few broken hangers and something plastic broken inside the trailer. Not major but I was surprised when I opened the door. I didn't open door at facility.

Michael W. 
Rating:
5.0

Better tarp and tarp ties availability

Muhammad I. 
Rating:
5.0

They helped me hook and unhook the trailer.

BRIAN C. 
Rating:
1.0

The man I spoke to on the phone at Van's to reserve the Uhaul seemed helpful and polite. However, when I went in inperson to confirm the after-hours pick-up, he was rude and dismissive. Needless to say, when the time came to pick-up and return using after-hours....it was a mess. I never received a contract, and had to rely on helpful customer service to assist me. Not a great experience...especially for the cost.

Louis R. 
Rating:
5.0

Great friendly service price was great will recommend it was all around awsum

travis M. 
Rating:
4.0

Great service and very pleased

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

kiyaira T. 
Rating:
5.0

Manager very helpful.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Raelene F. 
Rating:
3.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Couldn't get much better.

David L. 
Rating:
1.0

The guy that rented the uhual to us was rude. He didn't tell us the price or tell us anything about what we paid for. Just told me he needed my credit card. I asked what the total was and he told me and that was it. I didn't even need the uhaul till the 24th. I could have returned it the 23rd for cheaper the guy told me at the return location today.

cortney P. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
No reviews have been submitted for this location.

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